Protecting PDF using Unified Labelling

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Contributor

Hi,

I m trying to use UL to protect pdf file on Win 10. I m getting following message.

Can someone please tell me how to fix this issue.

 

pdferror.png

following is my program versions.

programfile.png

Following is the regedit

regedit.png

6 Replies

Hi @pradeepg290 

Check if your PDF File is at least version 1.7 or if it have been protected by another Adobe mechanism.

Mostly I encounter those errors with the wrong pdf version. To change your pdf version you either need the source document as docx etc. and safe it with a up to date office version or change it via compatibility settings in pdf writer software. In Adobe following link may help:

https://blogs.adobe.com/acrolaw/2007/10/change_pdf_versions_using_acroba/

 

Regards

@pheeeling Good shout!

 

@pradeepg290  Is this happening on all of your PDF's or just this particular one?

 

 

@PeterRising 

Happen on my all PDF in one PC, I have tested the same thing on couple of other PC and working all  good.

 

Thanks.

@pradeepg290 

 

Ah so this is definitely an issue with the PC rather than the labelling then.  I would maybe try uninstalling and reinstalling the AIP labelling client and see if that works.

@PeterRising and @pheeeling 

I have renamed the MSIP ans MSIPC folders and uninstalled the AIP form the computer. Then reinstall and test its worked . What I cannot understand is I have installed the same set up originally and the second time. Why first time it doesn't work and second time it worked. :)

Thanks. 

@pradeepg290 

 

That is a bit odd.  I am pleased that you have this working now though.