Jan 08 2018
- last edited on
Feb 19 2021
Just in the process of testing Azure Information Protection. We have Enterprise Mobility + Security E3 licences.
One issue I am seeing is when I configure a policy to be protected using Azure (cloud key) an then try to view the policy from within Outlook or Word it is not shown at all. When I remove the 'Protect' feature the policy is shown again.
Any ideas...have I missed or not enabled something during the setup?
Jan 08 2018 11:46 AM
Sorry, what's not shown? The labels? All of them or specific ones? Or the one applied to the document/email at hand? In general, when you make changes to labels it will take some time for them to be reflected in the client. Closing all instances of Office app (say Word) and opening a new one should trigger a refresh of the policy.
Jan 08 2018 12:30 PM
Jan 09 2018 07:17 AMSolution
Aug 02 2018 01:24 PM
I have the exact same issue with Office 365 Business Premium + EMS E5 and Microsoft 365 Business (trial).
For both licenses I do not see the labels anymore after I enable protection.
My current test system is licenced with Microsoft 365 Business and Win 10 Business (pro). Azure automatically updated the win 10 Pro license to Business after Azure AD Join.
I see that my Office is saying Microsft Office 365 Business. (I do not know if that is correct)
Off course I removed and reinstalled office again but the issue with the labels remais the same. Any ideas? Do you know if protection labels are supported at this time for Microsoft 365 Business or that i have to wait?
I hope you can help me because I am out of options.