May 11 2020
- last edited on
Feb 19 2021
I installed the last version of Azure Information Protection (AIP) unified client on an old Windows 7 Service Pack 1 (SP1) PC.
All AIP labeling activities work fine from Office 365 apps (Outlook, Word, Excel and so on), but when I tried to use AIP Classify and protect client for labeling a .TXT file (for example) I received this error (see screeshot, too): "ERROR: Failed downloading Information Protection policy".
Could someone help me to resolve, please?
Thanks in advance,
May 11 2020 11:03 AM
Hi, Whilst it's obvious that you've got AIP working on Windows 7, it is not actually a supported OS so this could be why it does not work for you - https://docs.microsoft.com/en-us/azure/information-protection/requirements#client-devices
Do you have a supported device you can try this on please?
May 12 2020 04:39 AM
Thank you very much @PeterRising,
Naturally, all works fine on a supported device like Windows 10. I tried on it.
But I need to know if there is a workaround to resolve this AIP UL issue on Windows 7 SP1 with extended support.
Checking AIP UL client Help and Feedback on Window 7 SP1, the client status was "Working Offline" (see attached image). It seems like it is unable to connect to MS AIP service to download the labels.
May 12 2020 05:05 AM
I'm afraid I know of no such workaround. I don't believe this is going to work on Windows 7.
May 17 2020 02:05 PM
I resolved the issue. I installed all windows 7 SP1 last updates and all works fine now ;)