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Unable to see Sensitivity Label in Outlook Web and Office Apps

Copper Contributor

Hi All,

I have a sensitivity label which are not visible in Outlook Web and Office Apps.
I can see the labels in Word, Excel and PowerPoint online.

The users have E5 license and Label policy is published to them.

The distribution Status shows as SUCCESS. 

4 Replies

Hey @Raghavendran_KR 


Just to check, have you created labels under the labels section within information protection

Hi All,

I had to delete and recreate all the labels to fix the issue. Looks like some backend sync issue.
email address removed for privacy reasons

Hi @Raghavendran_KR 


Just keep in mind that labels can take effect longer than 24 hours.