Feb 09 2017 01:56 PM
Feb 09 2017 01:56 PM
"We found that you have 5 accounts that do not have completed information."
It says it wants an alternate email address or cell phone number.
When I run the powershell command Get-MSOLUser to find AlternateEmailAddresses and MobilePhone none of this matches 5.
We have 13 accounts with Alternate Email and 6 with both Alternate Email and Cell Phone.
The rest of our 500+ Users have not filled in this information.
How do I resolve this?
Feb 09 2017 11:33 PM
If those are the email/phone used for SSPR and MFA, they are not necessarily visible with PowerShell. In any case @Brandon Koeller should be able to give proper answer.
Feb 10 2017 04:56 AM
Here is the quick command I used with AAD Powershell just to see if I could find something.
Get-MsolUser -All | Sort DisplayName | Select-Object FirstName,LastName,DisplayName,UserPrincipalName,IsLicensed,*AlternateEmailAddresses,*MobilePhone | out-gridview
Not sure what else to look for since it doesn't specify.
Feb 10 2017 10:47 AM
I know which attributes you are referring to, however the ones actually used by SSPR/MFA might be the authenticationphone/authentication that even admins cannot see (via PowerShell). Check here for more info: https://blogs.technet.microsoft.com/enterprisemobility/2014/12/03/improved-privacy-for-azure-ad-mfa-...
Feb 10 2017 02:47 PM
Thank you Vasil.
We do not have AAD Premium but I was able to view my account and see that the alternate email does not match what I set up in O365.
I am not able to update the alternate email in AAD to match O365.
However, I am going to see if the Secure Score number changes to 4 from 5 because I did not have an alternate phone number until I added it just now. I only had an alternate email listed.
If Secure Score does change to 4 then I will know the other 4 Admins to ask to verify their settings. Some use MFA and some SSPR.
Feb 10 2017 03:07 PM
Thanks for reaching out and sorry for the trouble. I suspect this may be an issue with the telemetry stream from AAD. Engineering team is investigating.