Jan 17 2020
- last edited on
May 24 2021
IRM is not working on latest Office 365 Pro Plus!
Has anyone faced this before?
Jan 29 2020 01:23 AM
@iMadushaN I'm having the same issue I think. I can receive and reply to encrypted mail, but when I try to create one, the Encrypt button says "Connect to Rights Management Servers and download templates" but nothing happens when I do that.
Office 365 ProPlus version 1912 Build 12325.20344 Click-to-Run
Feb 20 2020 10:56 AM
@iMadushaN Also experiencing this issue. Was previously able to use the feature directly through Outlook (Office 365 Pro Plus) but has since been replaced with the RMS error : "Connect to Rights Management Servers and get templates". I have had this issue for at least a month, but haven't had time to report or follow-up on it.
We are currently running O365 E3 subscriptions for our accounts. This feature was previously available but has since been removed.
Feb 20 2020 01:45 PM
@K17ch3n I fooled around with this a bunch today. It's machine specific, and in my case that machine is not domain-joined, either locally or to Azure AD. My domain-joined machine, and my Azure AD domain-joined machine both work. I run the Azure RMS Analyzer tool (and I had to create an app password to do that) and it passes all tests, so I'm stumped beyond that. Any thoughts?