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O365 ATP & Dynamics 365

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Contributor

Hi All,

Not sure if this is the right place to ask, but if not please let me know.

I have a customer that is testing O365 ATP and come across an issue with the integration with Dynamics 365. 

The issue is with dynamic delivery. Since they track some emails directly from mailbox to Dynamics when using the dynamic delivery the email is delivered without the attachment, and with the file informing that the file is being scanned. However when the process ends, the file is not delivered to Dynamics.

Does anyone now if this is like this and if there is any workaround for it?

Thanks in advance for your help.

Kind rgs,

Ricardo Mendes

1 Reply
best response confirmed by Ricardo Mendes (Contributor)
Solution
This is to be expected.

You have two options:
- Train the users to track the mail after the document is scanned
- Do not use dynamic delivery and only deliver mails after the mail is scanned