I appreciate this is in preview but hope to find more info:
Where can I find the current limitations and roadmap for ServiceNow integration?
I.E I'm missing the ability to use an existing Security Portal Incident and associated info to create a ServiceNow Incident.
I can create only a new incident with basic info and priority where I have to input all text manually
Any other documentation on this topic - Like How to's or what information you can expect to see in the ticket when creating a change record/incidents this way?
Once tickets are created in ServiceNow (Via the security portal) I don't have the permissions to view the detail (in ServiceNow). I appreciate this is a SN issue but is there any knowledge on the appropriate permissions you need when using this integration to view these tickets?
Only our SN Admin can view these tickets.
I can see these tickets in the Security portal just fine..
I am able to create a change ticket as explained in the "Create a task and share it to ServiceNow" section of the documentation in the link I posted above
Again I have not been able to view the detail of the Change ticket in ServiceNow in a bid to determine what info were extracted from the security portal and inserted into the change for the same permission issue.