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Aug 14 2024, 07:00 AM - 09:30 AM (PDT)
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MFA and Authenticator loop

Copper Contributor

Hi all,


I hope I am posting this in the correct thread, but I have been bounced between multiple MS support teams and none could help me so far.


A friend of mine has lost her phone with the MS authenticator application on it. Now she is no longer able to log into her MS account as all attempts redirect her to either enter the code in Authenticator or approve login request via Authenticator. She cannot access her account and login doesn't provide any other method. She tried installing Authenticator on her new phone, but to link it with her account she needs to log in.


Is there a way to (temporarily) bypass the Authenticator and send the MFA to the email address or her new phone number via SMS (or any similar method)?


She has some work-related files on OneDrive which she cannot afford to lose and at the moment has no way of accessing.


Best regards,


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