labled email that are sent to microsoft acount are not encrypted , but gmail is encrypted


i would like to know , when i sent an labled email that require encryption to someone with gmail account , the email is encrypted : the recipient should mention the code : 




But when i sent an email to a microsoft account ( like , the recipient opened the 


1 Reply
Hello, that is normal behavior. Office Message Encryption work seamlessly with Microsoft accounts but not with Gmail, Yahoo etc. so those recipients gets a wrapper and then the option of OTP or social ID sign in (depending on config) and are then being directed to the OME-portal.