SOLVED

HACKED MICROSOFT PASSWORD. CAN'T CHANGE BECAUSE CAN'T RECEIVE TEXTS

Occasional Visitor
1 Reply
best response confirmed by Trevor_Rusher (Community Manager)
Solution
Hi Nocalgal,

TechCommunity isn't a support site, so not sure how you landed here. However, based on the subject of your post the best approach is to use the official Microsoft Account Recovery form which you can find under step two of this support article: https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b1...

This form is the only way to recover an account when it has been taken over by a hostile entity which seems to apply to your situation. Take the time to be as complete and detailed as you can to assist in the process.

Respectfully,