May 12 2020
09:38 AM
- last edited on
May 24 2021
02:09 PM
by
TechCommunityAP
May 12 2020
09:38 AM
- last edited on
May 24 2021
02:09 PM
by
TechCommunityAP
We have configured Sensitivity Labels in Office 365 Security and published the Classification Labels. We have installed Azure AIP Unified Labelling client on Desktop. We are unable to see the labels in our Office Apps. We are getting error ' Failed Downloading Information Protection Policy'
Jul 15 2020 12:51 PM
Do you have the appropriate licensing for auto labelling? IE, AIP Premium P2, or M365 E5?
Jul 15 2020 09:31 PM
@PeterRising We are having the license "Azure Information Protection Premium P1"
Jul 15 2020 09:56 PM
Jul 15 2020 09:59 PM
@PeterRising Ok Peter, Auto-Labeling will not work but we should be able to see the labels, right??
Jul 15 2020 10:27 PM
Correct yes, I'm currently puzzled why you don't see the labels. This is really odd. If you have not done so already, it may be worth opening a support ticket with Microsoft.
Jul 16 2020 11:43 PM
@PeterRising Hi Peter, thanks for the help.
Jul 17 2020 12:00 PM
@Shreya_sinha Auto Labelling is different. The issue here is even manual labelling is not working. When an Office App is opened the configured labels are not visible under Sensitivity Button.
Jul 17 2020 12:09 PM
Jul 17 2020 08:26 PM
@PeterRising & @dipendas1979 I got a solution for this, it was a simple step. After installing AIP client for the first time we need to run all office application as administrator and we will be able to see labels. :)
Sep 16 2020 06:41 AM
Try uninstall your AIP UL client. Once uninstalled, open your office apps. and check if labels are populated or not. If you see labels, then AIP UL client is the problem. I fixed similar issue by this method. You can install latest UL client once issue is fixed in native client.
Sep 20 2020 08:50 PM
Hi all,
I encountered the same error when deploying in the corporate environment (It worked well in a environment without firewall):
The error said that:
"Event.ErrorType: [NetworkError], Pii: [None]
Event.Failed.File: [src\core\api_impl\http\http_director_impl.cpp], Pii: [None]
Event.Failed.Func: [mipns::HttpTelemetryHelper::NotifyOperationComplete], Pii: [None]
Event.Failed.Line: [312], Pii: [None]
Event.Failed.Message: [No HTTP response. Failed with: [NetworkError: 'SSL failure Inner exception: [http_exception: 'WinHttpReceiveResponse: 12175: A security error occurred'], NetworkError.Category=SSL, HttpRequest.SanitizedUrl=https://apc01.dataservice.protection.outlook.com/PsorWebService/v1/ClientSyncFile/MipPolicies, HttpRequest.Id={79181A37-C29C-4402-97B6-F9DF866A1093}']], Pii: [None]"
Tried to contact the sysadmin guy and asked him to configure the firewall in accordance with the relevant Microsoft guide, but the problem still persists.
Hope that you guys can help me.
Sep 21 2020 01:36 AM
Thank your for anyone interested in my reply. It's the matter of the certificate problem with the url "https://apc01.dataservice.protection.outlook.com/PsorWebService/v1/ClientSyncFile/MipPolicies". Fortunately, it has been successfully resolved. For details of the relevant log, see "C:\Users\<username>\AppData\Local\Microsoft\MSIP\mip\WINWORD.EXE\mip\logs\mip_sdk.miplog".
Sep 21 2020 11:51 PM
@dipendas1979 I have had the same issue and I have raised this with MS support and with the AIP team without any resolution.
It is is a waiting game, I have to wait anywhere between 2 and 5 days for the policies to download correctly.
Oct 02 2020 08:58 AM
If the problem still exists
You need first of all activate the Unified Labeling first from Azure Information Protection from Manage menu option and then migrate the policies it should work afterwards
follow this guide
to activate and migrate to Unified Labeling
https://docs.microsoft.com/en-us/azure/information-protection/configure-policy-migrate-labels
Oct 22 2020 02:59 PM
@2hawk7 This solution worked for me. Thanks!
Dec 29 2020 04:40 PM
I have downloaded the Unified Version and added sensitivity labels, policies and even downloaded that UAIP in domain joined machine but still I am getting the same error.
The sensitivity tab is added.
but not able to see the labels and I have exported the logs from word app, I am getting this ""Send Telemetry event. Event name: [load_policy_failed]"[Outlook] and "ErrorCode: failed_to_acquire_token_silently"[Word]
Mar 12 2021 02:52 AM
Mar 12 2021 02:54 AM
My experience with the latest unified labelling client has been much better - what version are you using.. If you look at the version history, this specific problem has been patched in 2.9.111.0
Mar 12 2021 02:59 AM
@LPwin, I reported this problem to the network admin, and he fixed that. You can make a simple check by checking it from the external network. It should show correctly. If that is the case, SSL decrypt is the reason behind that.
Mar 12 2021 03:21 AM