Classify content as a record - ability to clear label

%3CLINGO-SUB%20id%3D%22lingo-sub-169896%22%20slang%3D%22en-US%22%3ERe%3A%20Classify%20content%20as%20a%20record%20-%20ability%20to%20clear%20label%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-169896%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F58%22%20target%3D%22_blank%22%3E%40Vasil%20Michev%3C%2FA%3E%26nbsp%3BThanks%20so%20much%20for%20confirming%20this%20experience%20for%20me.%20It%20is%20something%20that%20we%20will%20all%20need%20to%20think%20about%20when%20using%20classification%20labels%2C%20defining%20a%20governance%20structure%20and%20training%20site%20owners!%20For%20people%26nbsp%3Bfamiliar%20with%26nbsp%3Bmanaging%20records%20in%20RM%20systems%20this%20may%20be%20a%20bit%20to%20get%20their%20mind%20around.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-169687%22%20slang%3D%22en-US%22%3ERe%3A%20Classify%20content%20as%20a%20record%20-%20ability%20to%20clear%20label%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-169687%22%20slang%3D%22en-US%22%3E%3CP%3EAs%20a%20site%20owner%2Fsite%20collection%20admin%2C%20you%20are%20able%20to%20overwrite%20the%20%22record%22%2C%20in%20the%20sense%20of%20being%20able%20to%20change%2Fremove%20the%20label.%20I%20do%20agree%20that%20the%20overall%20experience%20with%20respect%20to%20handling%20records%20in%20SPO%20can%20be%20vastly%20improved...%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-169023%22%20slang%3D%22en-US%22%3EClassify%20content%20as%20a%20record%20-%20ability%20to%20clear%20label%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-169023%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20set%20up%20a%20number%20of%20test%20scenarios%20in%20my%20tenant%20and%20I%20have%20run%20into%20an%20issue%20that%20I%20am%20struggling%20to%20solve.%3C%2FP%3E%0A%3CP%3EI%20have%20created%20a%20classification%20label%20and%20choose%20to%20%22use%20label%20to%20classify%20content%20as%20a%20%22Record%22%2C%20published%20the%20label%20policy%20to%20a%20specific%20Group%20and%20then%20have%20added%20content%20to%20the%20library%20in%20the%20site%20to%20test%20it%20out.%3C%2FP%3E%0A%3CP%3EAs%20a%20site%20owner%20(not%20global%20admin)%20I%20can%20go%20in%20and%20apply%20the%20label%2C%20I%20can%20then%20no%20longer%20delete%20the%20document%2C%20as%20well%20when%20I%20open%20the%20document%20in%20the%20browser%20any%20edits%20I%20make%20are%20not%20saved%20(although%20there%20is%20no%20error%20message%20regarding%20this%20-%20which%20is%20a%20usability%20issue).%20Both%20of%20these%20are%20expected%20behaviour%20based%20on%20what%20I%20understand.%20Where%20I%20am%20struggling%20is%20that%20on%20these%20same%20documents%20I%20can%20simply%20go%20and%20%22clear%20the%20label%22%20on%20the%20document%20and%20then%20can%20delete%20it%20or%20edit%20it%20%2C%20which%20defeats%20the%20purpose%20in%20labeling%20something%20a%20record.%26nbsp%3B%3C%2FP%3E%0A%3CP%3EIs%20this%20expected%20behaviour%20or%20am%20I%20missing%20a%20in%20the%20step%20or%20have%20a%20problem%20with%20how%20something%20is%20functioning%20for%20me.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-169023%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20365%20Compliance%20Center%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
New Contributor

I have set up a number of test scenarios in my tenant and I have run into an issue that I am struggling to solve.

I have created a classification label and choose to "use label to classify content as a "Record", published the label policy to a specific Group and then have added content to the library in the site to test it out.

As a site owner (not global admin) I can go in and apply the label, I can then no longer delete the document, as well when I open the document in the browser any edits I make are not saved (although there is no error message regarding this - which is a usability issue). Both of these are expected behaviour based on what I understand. Where I am struggling is that on these same documents I can simply go and "clear the label" on the document and then can delete it or edit it , which defeats the purpose in labeling something a record. 

Is this expected behaviour or am I missing a in the step or have a problem with how something is functioning for me.

 

2 Replies

As a site owner/site collection admin, you are able to overwrite the "record", in the sense of being able to change/remove the label. I do agree that the overall experience with respect to handling records in SPO can be vastly improved...

@Vasil Michev Thanks so much for confirming this experience for me. It is something that we will all need to think about when using classification labels, defining a governance structure and training site owners! For people familiar with managing records in RM systems this may be a bit to get their mind around.