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Dec 06 2023, 07:00 AM - 12:00 PM (PST)
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Cannot turn on device onboarding

Brass Contributor



I'm trying to set up a PoC of Data Loss Prevention in Microsoft Purview using an M365 Developer tenant. As part of this, I am attempting to turn on device onboarding in the Compliance admin center under Settings > Device Onboarding.


However, when I click the button that says "Turn on device onboarding" and then click OK to confirm, I get a spinner on the OK button for about one minute, then a message saying "Failed to turn on the onboarding service, please retry later".


Has anyone else encountered this issue and found a solution? I've opened a ticket with Microsoft Support but it's been ten days with no response.

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