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Cannot Select OneDrive for Custodian in Advanced eDiscovery Case

Copper Contributor

Hello!

 

In brief, I created an advanced eDiscovery case and initiated a bulk import of 5 custodians via Microsoft 365 Compliance Center. While the bulk import template sets Exchange and OneDrive to TRUE, and after the bulk import is complete, I confirm the mailbox added for all 5 custodians. However, it does not add the OneDrive directory for the custodian for 4 out of 5 custodians. When I attempt to manually add the OneDrive directory for one of the 4 custodians, I am unable to click on the "Edit" link in the OneDrive row. Also, I confirmed there is an active OneDrive directory available for each custodian.

 

Any reason why the OneDrive directory is unavailable, although there is an active OneDrive directory for the custodian? :sad:

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