First published on CloudBlogs on Apr, 08 2009
Brian is currently a developer (more a jack-of-all-trades really) on the Configuration Manager Sustained Engineering team. He started as a Support Engineer handling consumer desktop support issues at Microsoft in 1999. After having his fill of "No, there is no double right click, just a double left click" and "I'm sorry sir, I cannot help you with your ISP's login password issue" he escaped transitioned to the SMS team, where he quickly learned the value of the SMS logs. Once firmly entrenched in the SMS world, he worked through all levels of support, ending up as an Escalation Engineer ("What do you want to debug today?") prior to moving to the product team.
These days he still partners with CSS (current acronym for Support) on problem investigations, along with development work on hotfixes, service packs, and generally anything that needs either fixing or a very long email.
Those fleeting moments of free time are split between family, tooling around town in a little Triumph Spitfire, or making sawdust in the garage / workshop.