Jul 13 2020
- last edited on
May 24 2021
I am trying to run the AIP Scanner and after installation the 'Scan Now' button is grayed out. Does anybody know why? I am using a sec admin role, could it be that? Also, I am getting in the node the message that says 'Offline: no cluster found', although I created a cluster.
If anyone can shed some light that would be great.
Jul 13 2020 01:40 PM - edited Jul 13 2020 01:40 PM
Reading at another thread I restarted the AIP Scanner service and that made the button available. Now I get the message 'Error: DB Error" int he node. What is the resolution for this?
Jul 14 2020 01:29 PM
@MariaYacaman Is that "Error: DB Error" displayed in the Content Scan Job Status column? I just setup my AIP Scanner last week, and I saw that same error. If I remember right, after I started my first scan, that "error" disappeared. Then the number of scanned items displayed in the column.
Dec 09 2020 06:15 AM
@MauriceBollag I do not remember clearly but I remember I re-started the service and it started working. Have you given that a try? One other thing was, check which account you are using to run the Scanner and which one to login into the server. I remember we had a mix up on which one was used for what. Let me know if any of this works.