AIP Scanner Issues

%3CLINGO-SUB%20id%3D%22lingo-sub-1519842%22%20slang%3D%22en-US%22%3ERe%3A%20AIP%20Scanner%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1519842%22%20slang%3D%22en-US%22%3E%3CP%3EReading%20at%20another%20thread%20I%20restarted%20the%20AIP%20Scanner%20service%20and%20that%20made%20the%20button%20available.%20Now%20I%20get%20the%20message%20'Error%3A%20DB%20Error%22%20int%20he%20node.%20What%20is%20the%20resolution%20for%20this%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1521971%22%20slang%3D%22en-US%22%3ERe%3A%20AIP%20Scanner%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1521971%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F257155%22%20target%3D%22_blank%22%3E%40myacaman%3C%2FA%3E%26nbsp%3BIs%20that%20%22Error%3A%20DB%20Error%22%20displayed%20in%20the%20Content%20Scan%20Job%20Status%20column%3F%20I%20just%20setup%20my%20AIP%20Scanner%20last%20week%2C%20and%20I%20saw%20that%20same%20error.%20If%20I%20remember%20right%2C%20after%20I%20started%20my%20first%20scan%2C%20that%20%22error%22%20disappeared.%20Then%20the%20number%20of%20scanned%20items%20displayed%20in%20the%20column.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1519819%22%20slang%3D%22en-US%22%3EAIP%20Scanner%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1519819%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20Everyone%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20trying%20to%20run%20the%20AIP%20Scanner%20and%20after%20installation%20the%20'Scan%20Now'%20button%20is%20grayed%20out.%20Does%20anybody%20know%20why%3F%20I%20am%20using%20a%20sec%20admin%20role%2C%20could%20it%20be%20that%3F%20Also%2C%20I%20am%20getting%20in%20the%20node%20the%20message%20that%20says%20'Offline%3A%20no%20cluster%20found'%2C%20although%20I%20created%20a%20cluster.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20anyone%20can%20shed%20some%20light%20that%20would%20be%20great.%3C%2FP%3E%3CP%3EThank%20you.%3C%2FP%3E%3CP%3EMaria%20Y.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1519819%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EInformation%20Protection%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EInformation%20Protection%20%26amp%3B%20Governance%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Information%20Protection%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1621551%22%20slang%3D%22en-US%22%3ERe%3A%20AIP%20Scanner%20Issues%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1621551%22%20slang%3D%22en-US%22%3E%3COL%3E%3CLI%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F257155%22%20target%3D%22_blank%22%3E%40myacaman%3C%2FA%3E%26nbsp%3Bhaving%20the%20same%20issue%2C%20were%20you%20able%20to%20solve%20this%3F%20thanks!%3C%2FLI%3E%3C%2FOL%3E%3C%2FLINGO-BODY%3E
Contributor

Hello Everyone,

 

I am trying to run the AIP Scanner and after installation the 'Scan Now' button is grayed out. Does anybody know why? I am using a sec admin role, could it be that? Also, I am getting in the node the message that says 'Offline: no cluster found', although I created a cluster.

 

If anyone can shed some light that would be great.

Thank you.

Maria Y.

4 Replies

Reading at another thread I restarted the AIP Scanner service and that made the button available. Now I get the message 'Error: DB Error" int he node. What is the resolution for this?

@MariaYacaman Is that "Error: DB Error" displayed in the Content Scan Job Status column? I just setup my AIP Scanner last week, and I saw that same error. If I remember right, after I started my first scan, that "error" disappeared. Then the number of scanned items displayed in the column.

  1. @MariaYacaman having the same issue, were you able to solve this? thanks!

@MauriceBollag I do not remember clearly but I remember I re-started the service and it started working. Have you given that a try? One other thing was, check which account you are using to run the Scanner and which one to login into the server. I remember we had a mix up on which one was used for what. Let me know if any of this works.