AIP Custom Permissions Pop-up window issue

%3CLINGO-SUB%20id%3D%22lingo-sub-3297908%22%20slang%3D%22en-US%22%3EAIP%20Custom%20Permissions%20Pop-up%20window%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3297908%22%20slang%3D%22en-US%22%3E%3CP%3EI%20noticed%20that%20custom%20permission%20windows%20changed%20around%202%20weeks%20ago%2C%20to%20the%20old%20RMS%20window.%20The%20weird%20thing%20what%20happening%20is%20I%20can%20temporarily%20fix%20the%20issue%20by%20resetting%20AIP%20settings%2C%20but%20after%20the%20Office%20app%20restart%20(close-open)%20I%60m%20getting%20old%2C%20RMS%20(%3CSTRONG%3EScreen%20%232%3C%2FSTRONG%3E)%20windows%20instead%20of%20normal%20(%3CSTRONG%3EScreen%20%231%3C%2FSTRONG%3E)%20custom%20permission%20window.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAlso%2C%20every%20time%20I%20create%20a%20new%20doc%20(Word%2C%20Excel%2C%20PowerPoint)%20it%20is%20taking%20while%20to%20retrieve%20the%20policy%20from%20the%20server%20(%3CSTRONG%3EScreen%20%233%3C%2FSTRONG%3E)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EScreen%20%231%20-%20Normal%20Window%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22Normal.png%22%20style%3D%22width%3A%20586px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F367711i17709A6E36F4BFE5%2Fimage-size%2Flarge%3Fv%3Dv2%26amp%3Bpx%3D999%22%20role%3D%22button%22%20title%3D%22Normal.png%22%20alt%3D%22Normal.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EScreen%20%232%20-%20RMS%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22RMS.png%22%20style%3D%22width%3A%20436px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F367712i8D8C79CB5254AC66%2Fimage-size%2Flarge%3Fv%3Dv2%26amp%3Bpx%3D999%22%20role%3D%22button%22%20title%3D%22RMS.png%22%20alt%3D%22RMS.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3EScreen%20%233%20-%20Policy%3CBR%20%2F%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22policy.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F367713i80B414A446C25A3D%2Fimage-size%2Fmedium%3Fv%3Dv2%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22policy.png%22%20alt%3D%22policy.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%E2%80%83%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-3297908%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAzure%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EAzure%20Security%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ECompliance%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EIdentity%20Standards%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Information%20Protection%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Information%20Protection%20Developers%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ERights%20Management%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EThreat%20Protection%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-3346366%22%20slang%3D%22en-US%22%3ERe%3A%20AIP%20Custom%20Permissions%20Pop-up%20window%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3346366%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1378574%22%20target%3D%22_blank%22%3E%40Muro93%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWe%20are%20using%20AIP%20since%202020%2C%20and%20the%20Custom%20permission%20window%20always%20was%20as%20on%20Screen%20%231.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhat%20do%20you%20mean%20under%20-%20%22%3CEM%3EThe%20second%20screenshoot%20is%20the%20normal%20behavior%20when%20you%20use%20O365%20and%20MIP%20configured%20by%20compliance%20portal%2C%20without%20AIP.%3C%2FEM%3E%22%20We%20configure%20all%20labels%20and%20sub-labels%20from%20%3CA%20href%3D%22https%3A%2F%2Fcompliance.microsoft.com%2Finformationprotection%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fcompliance.microsoft.com%2Finformationprotection.%3C%2FA%3E%20Do%20you%20know%20another%20way%20to%20configure%20AIP%20labels%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20tried%20Add-on%20disable%2Fenable%2C%20reinstalling%20AIP%20agent%20but%20still%20getting%20old-style%20dialog-box.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-3300082%22%20slang%3D%22en-US%22%3ERe%3A%20AIP%20Custom%20Permissions%20Pop-up%20window%20issue%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3300082%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1376092%22%20target%3D%22_blank%22%3E%40Nikoloza%3C%2FA%3E%2C%3C%2FP%3E%3CP%3EThe%20first%20screen%20it%20means%20that%20you're%20using%20AIP%20Client%20(is%20already%20supported%20but%20I%20think%20that%20MS%20suggest%20to%20use%20MIP.%20so%20the%20second%20screen%20that%20you%20upload).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20second%20screenshoot%20is%20the%20normal%20behavior%20when%20you%20use%20O365%20and%20MIP%20configured%20by%20compliance%20portal%2C%20without%20AIP.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20you%20want%20to%20still%20use%20AIP%20Client%2C%20Have%20you%20already%20tried%20to%20reinstall%20its%20or%20enable%5Cdisable%20AIP%20Add-ins%20(In%20Office%20%22File%20%26gt%3B%20More%20%26gt%3B%20Option%20%26gt%3B%20Add-ins%22)%3F%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EBelow%20some%20usefull%20link%3A%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoft-365%2Fcompliance%2Fsensitivity-labels-office-apps%3Fview%3Do365-worldwide%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoft-365%2Fcompliance%2Fsensitivity-labels-office-apps%3Fview%3Do365-worldwide%3C%2FA%3E%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Fapply-sensitivity-labels-to-your-files-and-email-in-office-2f96e7cd-d5a4-403b-8bd7-4cc636bae0f9%23OfficeVersion%3DOffice_365%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Foffice%2Fapply-sensitivity-labels-to-your-files-and-email-in-office-2f96e7cd-d5a4-403b-8bd7-4cc636bae0f9%23OfficeVersion%3DOffice_365%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

I noticed that custom permission windows changed around 2 weeks ago, to the old RMS window. The weird thing what happening is I can temporarily fix the issue by resetting AIP settings, but after the Office app restart (close-open) I`m getting old, RMS (Screen #2) windows instead of normal (Screen #1) custom permission window.

 

Also, every time I create a new doc (Word, Excel, PowerPoint) it is taking while to retrieve the policy from the server (Screen #3)

 

Screen #1 - Normal Window

Normal.png

 

Screen #2 - RMS

RMS.png

 

Screen #3 - Policy

policy.png

2 Replies

Hi @Nikoloza,

The first screen it means that you're using AIP Client (is already supported but I think that MS suggest to use MIP. so the second screen that you upload).

 

The second screenshoot is the normal behavior when you use O365 and MIP configured by compliance portal, without AIP.

 

If you want to still use AIP Client, Have you already tried to reinstall its or enable\disable AIP Add-ins (In Office "File > More > Option > Add-ins")?


Below some usefull link:
https://docs.microsoft.com/en-us/microsoft-365/compliance/sensitivity-labels-office-apps?view=o365-w...

https://support.microsoft.com/en-us/office/apply-sensitivity-labels-to-your-files-and-email-in-offic... 

 

 

@Muro93 

We are using AIP since 2020, and the Custom permission window always was as on Screen #1.

 

What do you mean under - "The second screenshoot is the normal behavior when you use O365 and MIP configured by compliance portal, without AIP." We configure all labels and sub-labels from https://compliance.microsoft.com/informationprotection. Do you know another way to configure AIP labels?

 

I tried Add-on disable/enable, reinstalling AIP agent but still getting old-style dialog-box.