Sep 30 2017 10:55 AM
Hi Aaron-
Looking at the images you sent, it seems like SDS is syncing with your SIS correctly, but the group is not getting created in your tenant correctly.
Are you seeing any errors in your SDS sync profile? For example, if you chose to sync existing users, but those users do not in fact exist in your Azure Active Directory, that could cause this.
However, if the users do exist in AAD but are not getting added to the gorup correctly, then we would like to know about that. Please open a help request at uservoice- https://edu.uservoice.com/forums/602512-school-data-sync. One of our support professionals should get in touch usually within a business day. Feel free to reach back out to me here if there is any delay.
Thanks,
Matt McGinnis
Oct 02 2017 11:26 AM
Am I correct in assuming you select the 2017 year if you want to sync the school year 2017/2018?
I opened a call and received the following response...
"I believe we have a bug with this issue and the engineers are working on it. I do have your screen shot to give to them. I will keep your ticket open and let you know when the fix is added in to production"
Oct 02 2017 11:29 AM
Oct 04 2017 12:47 PM
Hi.
Funny, I had the exactly same issue this week, pretty static groups, that had members for some weeks, suddenly were without any students, only teacher left, first I thought, there was some error in my setup, ( SDS sync is running daily, but the SDS files were not updated automatically). Several manual forced updates, full resync, synced only subset of full data, tried many different subsets, something in the end corrected this, no data lost. No idea, what happened, neither any idea, what corrected it, or did my manual actions actually correct anything, still like to blame myself, but now that I found a similar case here, makes me wonder, if it was me in the end, or not?
Well, single case with one deployment, at the same time my other deployments (on other tenants) were ok.
Well, just FYI, no need for action.
Best Regards
Frank
Oct 04 2017 12:59 PM
Thanks for the report. We have had some issues with Teams groups not updating, and (so far) have been unable to reproduce it in test environments to solve it. If it happens again, the process to "force" the sync, which seems to be working for those affected, is to first pause your SDS sync profice, re-upload your CSV files, then unpause the sync profile. Of course this is just to get you going again, this is not a solution. To help us narrow down what might be behind the issue, if you see this issue again, please open a help request at uservoice (https://edu.uservoice.com/). Please provide all the detail you can such as:
Having this information will help us track down what may be causing this issue for some schools.
Thanks,
Matt