Agent 365 Discussions topics

ICYMI: Agent 365 demo and answers to community questions

Nichole_Peterson — Wed, 13 May 2026 19:00:04 GMT

Here's the replay of yesterday's live AMA with the Agent 365 team:

Live AMA: Microsoft Agent 365 | Microsoft Community Hub

Agent 365 adoption resources now available

Nichole_Peterson — Wed, 06 May 2026 17:03:11 GMT

We've created a Getting Started Guide for Agent 365! You can find it on our new Agent 365 Adoption Resources page, as well as links to articles for getting started with Agent 365 in Microsoft 365 Admin Center, Microsoft Defender, Entra, and Purview.

Would love to hear what you think -- or what we've missed! Please leave a comment on this post. Thank you! -- Nichole

Microsoft Agent 365 – Microsoft Adoption

Tues, May 12: Live AMA with Agent 365 Product Team

Nichole_Peterson — Wed, 06 May 2026 16:44:17 GMT

How to Participate

Register/RSVP/Add to Cal at: Live AMA: Microsoft Agent 365 | Microsoft Community Hub
Visit the AMA page on Tuesday, May 12 at 9am Pacific time to join the conversation. You can post your questions in the comments, and product team members will respond live during the AMA.

Live AMA: Microsoft Agent 365 | Microsoft Community Hub

Copilot (Windows 11 / Microsoft 365), the search function

Theo_Scheffers — Wed, 22 Apr 2026 06:32:49 GMT

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

Issue
In Copilot (Windows 11 / Microsoft 365), the search function performs a global search across all conversations, agents, and apps. There is currently no way to search within the active conversation only, and standard Ctrl + F does not work.

Impact

Long or technical chats are hard to reuse
Users must copy conversations outside Copilot just to search
This breaks a very common chat UX expectation

Feature request
Please add a conversation‑scoped search, for example:

A toggle: This conversation only / All conversations
Or enable Ctrl + F within the active chat

This would significantly improve Copilot usability for research, troubleshooting, and technical work

Unable to view Active user and unable to add shared mailbox

mkz1 — Mon, 20 Apr 2026 02:40:02 GMT

Hi Team,

I'm trying to add a shared mailbox under MS 365 Admin, I am unable to
1. Add a new user (admin role error)
2. View active user (which I'm logged in with)
3. Add a shared mailbox (retry again/ from last few days)
4. Contact Support - error loading chat

Any help would be appreciated.

Office.com “All Apps” unreachable on mobile until you “Request Desktop Version”

navyjax2 — Fri, 17 Apr 2026 18:39:22 GMT

Title: Unable to Access “All Apps” on [Office.com] from a Mobile Browser

Summary: When signing in to [Office.com] on a mobile device, users may be redirected to the App Store or Microsoft 365 mobile app page. Returning to the browser results in a mobile‑only version of [Office.com] where the standard navigation menu (including the “All Apps” option) is not available. Additional steps are required to force the desktop version so the full app launcher can be reached.

--- Symptoms

No 9‑dot “waffle” app launcher icon appears on [Office.com] when using a mobile browser.
After signing in, [Office.com] displays a simplified mobile page with no left navigation bar.
Selecting “All Apps” (once desktop mode is enabled) fails to redirect. • Users are unable to browse or launch the full list of Microsoft 365 apps.

--- Cause

[Office.com] detects a mobile device and forces a mobile‑optimized experience. Mobile redirection also occurs after being sent to the App Store or Microsoft 365 app download page during authentication. This prevents access to the desktop navigation UI, including the full “Apps” menu. --- Resolution / Workaround Follow the steps below to force the full desktop version of [Office.com] and successfully access the “All Apps” list.

Step 1 — Sign in normally

Open your mobile browser.
Navigate to https://office.com.
Sign in with your Microsoft 365 account.
If redirected to the App Store/Microsoft 365 app page, return to your browser.

Step 2 — Open the browser’s site‑options menu

In your address bar, tap the puzzle‑piece icon located beside the URL.
Inside that menu, tap the three dots ( … ) to expand options.
Select Request Desktop Version.

Step 3 — Re‑authenticate

[Office.com] will reload and may require you to sign in again.
After signing in, the mobile site may still appear.

Step 4 — Request the desktop version again

Tap the puzzle‑piece menu a second time.
Select Request Desktop Version again.
This time, [Office.com] will load the full desktop interface, including the left navigation bar.

Step 5 — Access the full apps list

In the left sidebar, select Apps.
The All Apps link in this menu may fail to redirect. This is expected.

Step 6 — Use a direct URL to reach All Apps

In the address bar, manually enter: https://office.com/apps
The page will load successfully.
Selecting All Apps from this page now works as expected.

Can Agent 365–registered 3rd-party agents be invoked outside MS 365 clients and still track usage?

Dovi — Wed, 08 Apr 2026 19:39:18 GMT

Hello,

The documentation describes how to register a third-party agent with the Microsoft Agent 365 platform (for example an agent hosted on Google Cloud Run) in order to benefit from capabilities such as observability, governance, security, and centralized management.

Does this mean that users must access these agents through Microsoft 365 entry points (such as Copilot Chat, Teams, or other Microsoft clients) in order for those capabilities to apply?

Or can the same registered agent also be invoked and interacted with from third-party clients or external services (for example applications running in GCP) while still benefiting from Agent 365 features like observability, governance and/or security?

What if third party agent is registered to Agent 365, but it doesn't use EntraID? It's what observability, governance and/or security will be available then?

Thank you.

OBO Agents vs. Execute-as-User Agents: What Will Agent 365 provide?

Dovi — Wed, 08 Apr 2026 18:38:09 GMT

It was mentioned during the AMA session that agents from the Microsoft ecosystem (Copilot Studio, Foundry, SharePoint) will be automatically onboarded into Agent 365. However, today many of these agents execute as users, and some may continue to operate this way indefinitely. In other words, they may never receive their own Entra ID agent identity and may never run using an On-Behalf-Of (OBO) model.

This raises an important question around observability, governance, and security.

If these agents do not have their own identity and continue to execute under user credentials, what capabilities will Agent 365 provide for them in terms of monitoring, governance, and security controls?

TL;DR:
It is still unclear what observability and governance features will be available for non-OBO agents - both within Agent 365 itself and through standard platform administration tools. A clear comparison between OBO agents and non-OBO agents in terms of visibility, governance, and security capabilities would be extremely helpful.

Thank you

Could Agent 365 end up being just central observability platform without needing per user licenses?

questioneverything — Wed, 08 Apr 2026 15:56:48 GMT

Since Agent 365 allows bringing in both first-party and third-party agents, I’m curious about the identity and licensing model.

If an agent is not using an Entra Agent Identity, will it still appear in Agent 365 observability or governance?

In other words, could organizations use Agent 365 mainly for central visibility, monitoring, and governance of agents, even if those agents don’t have their own identities?

And if that’s the case, does it mean companies could avoid needing a per-user Agent 365 license for every employee interacting with the agent?

In summary if a company doesn't need OBO features, just central visibility, can they still benefit from Agent 365?

Agent 365 - can it be used just as a Governance platform for non-OBO agents?

questioneverything — Wed, 08 Apr 2026 14:40:54 GMT

It was mentioned that Agent 365 will allow to combine first-party, partner and third-party agents.

Does this mean organizations could use the platform mainly for central visibility and governance of agents, but not necessarily for agent identities, effectively avoiding the need to pay a per-user license for everyone interacting with the agent?

Unified Multi-Tenant Management Console for MSPs and IT Providers

simani — Fri, 03 Apr 2026 14:47:21 GMT

Microsoft would benefit from offering a truly unified, multi-tenant console designed for MSPs and IT support providers, enabling them to manage multiple client organisations from a single interface.

This solution should support the integration of each client’s own domains, centralised administration across Microsoft 365, Azure, and Entra ID environments, granular delegation of permissions, and consolidated visibility into users, devices, licences, policies, and incidents.

Such a tool would significantly reduce operational complexity, strengthen security, and address a genuine need for partners who manage multiple tenants on a daily basis.

Partner Question on Agent 365

eferrergil — Wed, 18 Mar 2026 17:07:34 GMT

We are an ISV, and build solutions that are deployed on a Customers Azure Tenant. We are also in the marketplace. If we decide to make our solution "Agent 365 Enabled" (don't have a better word for it now), here are a few questions:
1. Will there be a special designation on the Microsoft Marketplace?
2. Will that incur additional ACR costs to my customer?
3. If customer decides not to have this observability turned on, do I need to control it in my packaged infrastructure deployment to toggle Yes/No?

Thanks!

E7 - who needs it

MelissaYoung — Wed, 18 Mar 2026 16:38:20 GMT

How many people need the E7 for Agent 365? Is it just those who administer agents & M365? Or does everyone with an E5 license need E7 for Agent 365?

Agent 365 Questions

Sathyanarayanan Vasudevan — Wed, 18 Mar 2026 16:12:38 GMT

Please clarify, about Agent 365 licenses, there are lot of confusions in this space (e.g who needs license, what will be covered - 1st party, studio agents, dependency with security suite - E5, Defender cloud apps etc)
Please help us to understand, how to setup Agent 365 in the organization start to end (e.g. different admin configurations in Purview, Entra, Defender, etc), also, would be cool, to have this documented in learn.microsoft link
Is looks like Agent 365, another product with a new license build on existing product & configurations which exist already? (e.g. DSPM, Defender, Entra CAS, etc), if so, why another license model?
What happens after 1st of May, for the orgs that did not purchase Agent 365, what will be affected? (like Agent Inventory in MAC, Template, DSPM AI, etc) will disappear?

Request for Best Practices on Using Microsoft Agent 365

Mohammad_Shohal_Bhuiyan — Wed, 11 Mar 2026 19:35:15 GMT

Hello Community,

I am seeking guidance on best practices for effectively using Microsoft Agent 365. Specifically, I am interested in recommendations related to governance, security and access control, agent monitoring, and integration with Microsoft 365 services.

If you have practical experience or proven approaches in these areas, your insights would be greatly appreciated.

Thank you,
Mohammad Shohal Bhuiyan

Agent 365 will be generally available on May 1, 2026

Nichole_Peterson — Mon, 09 Mar 2026 13:39:47 GMT

Big news today!

Agent 365 will be generally available on May 1, 2026, and priced at $15 per user per month.

Secure agentic AI for your Frontier Transformation | Microsoft Security Blog

Announcement: Live AMA for Agent 365 on March 18

Nichole_Peterson — Fri, 06 Mar 2026 00:19:08 GMT

Sign up and participate in the March 18 Agent 365 AMA

🌐 aka.ms/Agent365AMA

Invitation to March 9 Frontier Transformation event

Nichole_Peterson — Tue, 03 Mar 2026 22:41:18 GMT

Join us for a special event with Jared Spataro, Charles Lamanna, and Sumit Chauhan to learn how Microsoft delivers AI built for work. The live stream starts at 8 AM Pacific Time on March 9.

aka.ms/MicrosoftFrontierTransformation2026

Welcome! Let's get started.

Nichole_Peterson — Fri, 13 Feb 2026 05:45:26 GMT

We're gathering the early adopters of Microsoft Agent 365 to connect, share, and answer questions about deploying agents in your organization with observability, security, and governance. Welcome!

So... how many agents are in your Registry?

-- Nichole