UK Partner Discussions topics

Microsoft’s Cloud GBP Feb 2025 Price Adjustments

RobertHemsley — Mon, 16 Dec 2024 09:49:02 GMT

In regard to the pricing adjustments announced in this article, will the new pricing only come into effect for new and renewing customers or will customers in their existing terms also see a reduction?

I would assume the former is correct but just wanted to double check as I couldn't find any FAQ's linked to this announcement.

Community Calls for Azure - how to access?

ChrisDolbyClaranet — Thu, 28 Nov 2024 16:19:29 GMT

Hi there,

I work for a partner and I'm seeking information about how to get notification of the Azure Community Calls.

I note that these previously seem to have been posted publicly on the web, but I haven't seen any links to sign up to these at any point since June.

Can someone help?

Thanks,

Chris

Problems with verification - cannot change the primary contact details during legal info

johnisherwood — Fri, 20 Sep 2024 15:52:53 GMT

The latest obstacle we face is we can no longer edit the primary contact info - even though I am the account holder.
I have had a support case logged for over a month now with no contact.

Can't verify employment verification -- max uploads reached. Unsure what to do now

johnyeocx — Fri, 20 Sep 2024 07:28:36 GMT

Hey everyone,

I'm running a B2B SaaS startup and I've recently been trying to become a Microsoft AI Cloud Partner in order to build integrations for customers.

I've been going through the verification process and was stuck at the employment verification step where they asked me to provide proof of domain ownership. Now, I had no idea how to do this so I submitted the following documents:

1. Email invoice from namecheap (issue might've been that I bought the domain with my personal email, and personal address)
2. Screenshot of namecheap dashboard showing that I own the domain name
3. Added my company house details to the website to show that the company owns the domain

None of these worked and I've now been hit with "Our system has indicated multiple failed attempts from your account. We are unable to proceed with your Account Verification" and not sure what to do now. I've filed a support request but no one is replying. Would really appreciate anyone's guidance on this, whether you've encountered something similar and what you did to fix it.

I'm piloting with a customer next week and need this integration ASAP so any help would be really appreciated!

Lost access to the security workspace in Partner Center

technonath — Thu, 05 Sep 2024 13:41:24 GMT

Last month all of a sudden all our users lost access to the security workspace in Partner Center

and despite holding the global admin role and security administrator role, it still does not show up.

Can someone help as the partner center help does not let you log a support ticket for this.

CSP MCA Update

Portiasaer — Tue, 20 Aug 2024 09:39:45 GMT

Hi all, I am new to the Partner space and received an email regarding the updated CSP MCA. How do you usually update your customers on these changes? We have set up the tool to do a bulk acceptance but we want to make sure this is done in a way that provides our customer with enough notice and we stay compliant. Any tips?

CSP Registration

AlanB60 — Mon, 19 Aug 2024 12:40:09 GMT

I'm trying to set myself with CSP registration but whatever information I submit, it keeps coming back as Rejected at the Employment Verification stage. I'm a sole trader and have submitted various documents - my HMRC Unique Taxpayer Reference, Bank Statement, Tenancy Documents but I just don't get anywhere. What more can I do or what am I doing wrong?

2FA Requirement Preventing Me Getting Support

Help_Me5 — Sat, 22 Jun 2024 20:29:04 GMT

Any idea how I can get support to contact me? I'm a member of th eMicrosoft Partner Program and earlier this year I contacted them asking them to not turn on 2FA on my account; we manage our security ourselves etc.

Now, it seems I cannot login to the portal without setting up Authenticator. I can't contact them because the only way to contact them is by logging in.

Any ideas? I've contacted them using the information on this page https://support.microsoft.com/en-au/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 but it's some useless AI menu that doesn't allow me to speak to a human. I've tried to re-open my previous ticket and they are ignoring me.

Microsoft Partner Support (UK) - No answer

partner8123 — Mon, 13 May 2024 13:59:31 GMT

I'm trying to reach someone in Partner Support however all attempts lead nowhere.

I've opened cases and they have been closed automatically without being fully answered.

I've tried to use the Partner Support Options located here: https://support.microsoft.com/en-gb/topic/partner-support-options-6e2fefd9-4adf-2be1-9968-165aa84b1c3b

Support by phone takes you to the usual process for opening a case, this does not provide an option in the list for the problem I'm having. It also does seem to just result in opening a new case so I'm back where I started and no phone number provided.

If I click chat online with an agent I get the following:

I am logged in to my partner account, I have tried multiple computers.

I also tried calling the regular Microsoft Support number here in the UK 0344 800 2400 but it is an entirely automated service. It doesn't understand my request and also doesn't allow you to speak with an actual person.

Is anyone else having the same trouble?

Microsoft ActionPack - still missing Office 2021!

Gideon-IT — Tue, 07 May 2024 07:50:54 GMT

For £420 per year it's pretty disgraceful that with Office 2024 due for release soon we still don't have access to Office 2021 in the Microsoft Action Pack Subscription (stuck on Office 2019). Back in the day MS would send out CDs/DVDs in the post as soon as new software was launched but now they can't even be bothered uploading it to the website for us to download it ourselves!

I've spoken to two people at Microsoft about this, and even had a teams call. While they were very friendly and understanding they were not senior enough to actually do anything about it.

Come on Microsoft - we're your 'partners' and you expect us to pay a LOT of money every year for the privilege. At least get the latest versions on the Software Benefits site!

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Partner Verification Issues

David_Brindley — Tue, 12 Mar 2024 21:54:03 GMT

I am finding it impossible to get through the verification process. Is anyone else struggling? I have a ticket raised however this has not been enough to resolve passing verification.

The message I keep being sent is below

Please ensure that they are issued within the previous 12 months:

Domain registration / Domain invoice at registration or renewal that lists Entity/Username and domain as it is stated on your account.

On the support email ticket we have agreed that what I am sending via the partner hub matches what they are looking for, however when I submit the information via the portal they reject it. I am at an absoloute loss. Any advice would be much appreciated

MAny thanks

RE: CDX Throws “Unauthorized”

BrotherAlameen — Fri, 19 Jan 2024 14:54:09 GMT

Greetings all,

I’ve been trying to sign into CDX Platform over my phone so I can get started with demos and understand better how these programs work. In the morning, I created a tenant for the Microsoft Endpoint Protection with Windows Defender, from a Cloud PC that I was using. Nonetheless, this evening I get thrown with this error when I try signing in:

Nonetheless, when I check if I still have my partnership at the Partner Portal, I see it’s still there. Could anyone tell me what’s going on and how to go about this error?

Partner renewal - What is going on?!

BenG_UK — Mon, 08 Jan 2024 13:08:53 GMT

We have logged a ticket with MS partner support but so far no reply.

The problem we are facing is that we have a -2 on net customer adds.

When digging into the figures, we are seeing loss of customers that do still exist and are active. But worse still, we are seeing customers on that list THAT ARE NOT OUR CUSTOMERS, to the total of 3.

That makes 4 customers in total on our "In Decline" list which should not be there.

Looking at other figures (no change list) there are also customers who are not ours.

Has anyone else experienced these kind of issues?

Based on current figures, we need to add 11 new customers with minimum 11 users before March/April. This is impossible.

Skilling and customer growth we have maximum points possible.

This will be the first year in 10 years we have been unable to obtain partner

Not being sent confirmation email when signing up

Daniel_Cutter — Fri, 06 Oct 2023 12:22:21 GMT

I've been trying since yesterday, with differrent browsers, but still no avail.

Anyone that can assist me with this?

Microsoft 365 Tenant - Domain being held hostage?!

gluuio — Mon, 18 Sep 2023 14:05:45 GMT

Scenario.

1. Domain allocated to a Microsoft 365 tenant (A)

2. Domain name expires and legal ownership changes.

3. Domain cannot be allocated to a new Microsoft 365 (B) tenant as, correctly, no access is available to the previous owners tenant (A)

Microsoft is the only large IT Services provider I am aware of that does not allow the transfer of a domain to a new tenant via a domain name verification process.

Not quite sure of the legality of this but at face value it looks like Microsoft is facilitating the illegal use of a domain name by a third party.

I am now at over a week waiting to get this resolved and this is yet another example of the frustration many clients have with Microsoft 365.

If anyone can provide a signpost to get this issue resolved it would be greatly appreciated.

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rinomura — Thu, 07 Sep 2023 08:43:48 GMT

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UK Marketing Community Calls

livtobin — Tue, 04 Jul 2023 12:37:16 GMT

f you are working for a Microsoft UK commercial cloud partner in a marketing role then come and join us for our brand new Marketing Community Call series...

Agenda:

- Bing Chat: Your Marketing Assistant
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- General Q&A

It will be an interactive session where you will have plenty of opportunity to ask questions and feedback on what more you'd like to see from the team.

Register here:
Thurs 13th July at 2pm: https://lnkd.in/eAn7YaXQ

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Cannot seem to use my action pack subscription

bennyboy2190 — Fri, 30 Jun 2023 15:08:54 GMT

Hi,

I have an Action pack (bronze) MS subscription. I just realised that last year's subscription had expired and now I don't seem to be able to renew it or reactivate it. I have paid for another year and I know I am late but how to I prevent data being deleted in a few months when it says? The new action pack subscription doesn't seem to show up under my products in the Office portal either.

Every time I try to reactivate my subscription I am asked to redeem a product key. I don't think I have one that I can find. I tried going through that and it does ask about using another payment method but I have paid.

Any help would be much appreciated.

Thank you.

Employment Verifcation Failed after name change

BlairCFuzedit — Wed, 21 Jun 2023 14:49:25 GMT

Hi all,

My business was a verified Microsoft partner and we made the decision to change the business name and domains, to reflect this change I updated our legal info in the partner centre and since then the business has failed verification for the reason:
"This domain does not meet the requirements of our program."

I have opened a case with support which so far hasn't responded in a week, and there is no contact number to speak with someone to move this forward.

The real bit that puzzles me is the fact that the business has less of an external profile when we got approved initially so the fact the system is telling us we are failing now Im not sure why.

If anyone has any advice or guidance it would be more than appreciated.

Thanks