Microsoft Teams for Small and Medium Business Community topics

SMS Working

Heimlich13 — Sat, 08 Nov 2025 19:07:03 GMT

I am trying to figure out how to get SMS working. I have enabled SMS on my phone number. That phone number now shows "disable sms" as an option in the phone numbers listing. I sent that phone number an SMS from another phone and I do not see the message come through in Teams.

I tried following the setup which says to enable enterprise voice but it is not shown where the how-to describes: https://learn.microsoft.com/en-us/microsoftteams/sms-overview

Here are my licenses.

Microsoft Tools for Small and Medium Businesses AMA

EmilyPerina — Wed, 04 Sep 2024 19:18:08 GMT

Join the Microsoft Tools for Small and Medium Businesses Ask Me Anything (AMA) on Wednesday, September 25th, from 9:00 AM to 10:00 AM PT.

This event is an opportunity to connect with Microsoft experts who can answer questions about how to utilize Microsoft tools to enhance your small or medium businesses.

Abhijat Kanade (Principal Group SMB Product Manager, Microsoft Teams) will be on hand to answer your Teams related questions like how Microsoft Teams can help you grow your business, run it more effectively, or any questions regarding licensing, setup, or use of specific features, such as setting up meetings with your customers, using phone, Copilot.

RSVP now!

Teams on RDS - Issue with Meeting Plugin

EPLITSUP — Mon, 02 Sep 2024 04:48:35 GMT

I've installed Teams on Server 2022 RDS and have so far envcountered an issue with the Teams Meeting addon for Outlook.

Adminstrator user accounts reference the correct path to the addin

Non-admin users reference a different path

As a work-around, I made a copy of the folder with the version referenced in user's addin.

I am installing the plugin using

msiexec.exe /i “MicrosoftTeamsMeetingAddinInstaller.msi” ALLUSERS=1 /qn /norestart TARGETDIR=”C:\Program Files (x86)\Microsoft\TeamsMeetingAddin\x.xx.xxxx\” Version number of the addin

Unable to join Teams video Meeting Macbook

chrmed — Fri, 26 Jul 2024 00:01:03 GMT

I'm using Microsoft Teams app on early 2015 Macbook Pro running Monterrey OS. Unable to join a video meeting with 3rd party. App gives me error The account you're using doesn't have access to this meeting due to org policies. Use Teams on your browser to join without using an account." When I try the browser version it wants to log automatically into an older account (not the one on the invite). I log out and it immediately logs me back in to the older account. I can't make the web version give me a non logged in state or log into the newer account.

The invite is on my gmail account and is synced to both Apple Calendar and Outlook Calendar. I thought that would make the invite populate to Teams Calendar but no luck. Don't know if that would solve it anyway.

I'm at my wit's end. Please help. 😞

Problem with some external guests access in Teams using MFA

anneuman71 — Thu, 27 Jun 2024 07:08:35 GMT

We have some guest users, from different Home tenants, that have problems logging in to our tenant with MFA when using Edge web browser.

It works fine when they are using InPrivate in Edge, another device or another web browser.

When we check their settings in our Entra everything looks correct. We have not changed any policies or settings and it is not all the guest user from the same Home tenant the have this issue, for most of the guest users from the same Home tenants it works fine accessing our tenant with MFA while a few guest users from the same company/ Home tenant have this issue.

It is almost as if there is a clash between their home tenant AAD user, Microsoft Edge, and the guest user in our AAD.

Does anyone have some recommendations och solutions to this issue?

Grow with Copilot for Microsoft 365 - June 2024

Laura_Morgan — Tue, 18 Jun 2024 01:50:36 GMT

Sharing this post on how small and medium-sized businesses are embracing AI in their everyday workflows with Microsoft Copilot. See how Microsoft protects your data and gives you control over it.

Let us know if you have your own small business stories you'd like to share!

https://techcommunity.microsoft.com/t5/copilot-for-microsoft-365/grow-with-copilot-for-microsoft-365-june-2024/ba-p/4167684

Summary:

In this edition, we take a deep dive into how small and medium-sized businesses are embracing AI in their everyday workflows despite the common hurdles SMB employees often encounter in adopting AI technologies. We also highlight Floww, a FinTech firm that capitalizes on Copilot for Microsoft 365 to boost operational efficiency and communications, discuss how Copilot is tackling the pressing issue of data security and privacy, and lastly, provide resources for the adoption of Copilot and best practices for skill development to help organizations fully leverage Copilot’s capabilities.

Inability for External Presenters to Manage Breakouts is hurting our business in the L&D industry

JBeales — Mon, 17 Jun 2024 17:39:05 GMT

I've raised this topic in various forums and at numerous conferences over the years, but I'm hoping we can initiate a productive dialogue here.

We operate in the L&D space, offering corporate training support for global clients across over a dozen platforms, and have been doing so since the days of Skype. Whether it's WebEx, Adobe Connect, Zoom, or another platform, the process is generally straightforward. We receive host rights, and we’re set to go.

However, Microsoft Teams is an exception. From the beginning, conducting training sessions as an external vendor on Teams has been extremely challenging. Despite some improvements over the years, one critical piece of functionality is still missing: external users cannot manage breakout rooms.

This oversight is severely impacting our business, as well as many other small businesses like ours, as our corporate clients transition to Teams. Many organizations move to the Microsoft ecosystem partly due to their InfoSec policies, making the issuance of internal organization credentials difficult and often necessitating additional hardware.

It's not just external vendors who are frustrated. Many of our clients, including the L&D departments of Fortune 500 companies, have actively opposed their companies' transition to Teams.

We want to embrace these transitions and even endorse and encourage them. Is this functionality on the roadmap? Who do we need to speak to, or what actions are required to fully address this issue? We are eager to discuss the friction points of using Teams for training from the perspective of a company that has facilitated and supported hundreds of thousands of trainings across every major platform over the last decade.

Your thoughts and insights would be greatly appreciated.

"New Teams" in Windows 2019 RDSH environment with FSLogix profiles

TreyContello — Mon, 17 Jun 2024 17:29:27 GMT

Recently Microsoft released FSLogix hotfix 4 to address critical issues with "New Teams" in RDSH environments. This was super important to those of us that are affected by the upcoming June 30th deadline to implement "New Teams".

I've noted some real issues that have yet to be resolved, and I have an open support case where I have clearly documented the issues we are facing. However, the support folks at LTIMindtree have for the past 6 weeks been 'escalating' the issue and 'waiting for a resource to be assigned' to the ticket. I keep telling them that we have a June 30th deadline, but they don't seem able to help despite the looming deadline.

I'm curious as to whether or not Microsoft has been made aware of the ongoing issues with deploying "New Teams" on Windows 2019 using FSLogix profiles?

Noting that we are battling:

Teams occasionally does not start automatically, and in that circumstance Teams can't be started by the user. The only resolution is to sign out, then sign in. This has become noticeably better with FSLogix hotfix 4, but it is not 100% yet. We are still affected by this although much less frequently than before hotfix 4 was released.
Some user preferences are not captured and stored in the user's FSLogix profile container. One specific example is the "Links open preference". If a user selects a specific browser, that setting is not captured and stored in the profile. It is therefore reverted to default during the next session login. This is just a single example to demonstrate the issue, not a complete list.

I'm wondering whether or not anyone in the Microsoft Teams group is aware of the fact that there are MSP's out there that have real, legit technical issues and are facing a Microsoft imposed deadline without any real 'fixes' or solutions.

At this point, we've been forced to communicate to our customers basically saying "Sorry, but Microsoft is forcing this upgrade and hasn't yet addressed these issues that we are aware of".

Is there anyone else in the same boat?

Replacing onmicrosoft

GBMCMonty — Fri, 17 May 2024 20:22:27 GMT

Hello - I recently purchased and installed Office 365 E3 (work or school) licenses for my consulting practice and a friend, client, and fellow small business owner. We would both prefer to use our legacy email address removed for privacy reasons address as our primary username, Outlook email & Calendars instead of the name@domain.onmicrosoft.com configuration assigned while creating the E3 accounts.

I am a domain admin for both accounts and understand it may require editing DNS records.

I would like to configure my own account and test the functionality on both Windows PC AND Mac devices before making similar changes for my client. Can someone please point me to the appropriate resource for getting this done quickly and effectively with minimal disruption.

Thank you.

In a New Teams application I only see teams of organisationsI am guest in. But not my org. teams.

Bine_67 — Thu, 16 May 2024 14:13:50 GMT

In a New Teams application I only see teams of organisations I am guest in. But not my org. teams. When on web, everything seems ok and working.

In old teams app also was ok.

This is now useles app for me. I alredy went through copilot suggested steps of troubleshooting. Is that something I should set differently in some settings?

Thanks!

Best cameras, microphones, and speakers for main meeting room of (a) 10 people, and (b) 25 people

David-Elliott — Tue, 14 May 2024 22:57:08 GMT

I will much appreciate advice as to most appropriate gear to achieve a good to excellent experience for both physical attendees at a meeting and also for those remoting in.

Teams UPDATES App: Create, Collect, and Review Staff Updates in Teams

Teresa_Cyrus — Sun, 05 May 2024 18:28:17 GMT

The Teams UPDATES App feature has been available to subscribers since 2022, but I recently stumbled across it in Microsoft Teams and want to share it with you.

I believe the app's confusing name, UPDATES, keeps users from trying it. With the Microsoft Teams UPDATES app, you're not updating the Teams app. You're efficiently requesting and collecting the following updates from your team members via an easy-to-create form.

→ daily, weekly, or working hours updates
→ incident reports
→ shift handoffs
→ 1:1 prep
→ more UPDATES templates available

Really, in ten minutes, a busy business owner or manager, who may be intimidated by setting up and using the To-Do Task App or Planner, can create a simple form and receive responses from the team in Teams.

This feature is ideal for frontline, manufacturing, and medical industries, to name a few. Also, there are hidden functionality gems that benefit the staff. Staff members will be automatically reminded in Teams to complete and submit the update by the specified due date without the initiator sending an email. Everyone can manage their updates from a dashboard in Teams.

A simple and fast solution to staying on top of what's going on with your team.

Watch the video for the UPDATES App overview and demonstration.
https://youtu.be/Y6rCtYg85m0

/Teresa #mvp #traccreations4e 5/5/2024

Connect more deeply with the Teams SMB product team

Laura_Morgan — Wed, 04 Sep 2024 20:04:52 GMT

Would you like to join other small and medium-sized businesses in small group discussions with direct access to the Teams product team? Would you be willing to share feedback and customer stories with our Teams Small Business Research team? Are you interested in joining private preview programs for Teams SMB features? If so, we want to hear from you!

The following opportunities are available to our small businesses as a way to connect with the Teams SMB product team on a regular basis:

Teams SMB Customer Board

Description: Teams Engineering is extending a special invitation to customers who have 1-300 employees and hold an active Microsoft 365 subscription. Join our customer board to explore upcoming Teams scenarios and provide valuable feedback. This is a program that requires an NDA agreement (non-disclosure) to be included in Teams conversations and forum calls.
Sign-up link: http://aka.ms/ShapeTeamsForSMB

Teams for Small Business Research
- Description: The Teams SMB Research team is looking for small businesses who would be interested in joining future research sessions. These panels will be held virtually and you may choose to participate or decline individual studies or leave the panel at any time. Some studies include a thank you gift for participation.
- Sign-up link: https://forms.office.com/r/qPYYJjm3df
M365 and Copilot SMB Champions Community

Description: Join our non-NDA SMB Champions community for Copilot and SMB M365 discussions, including Teams. This Champions community will provide direct access to product teams during a monthly call where you can learn about new features and share your feedback.
Sign-up link: http://aka.ms/smbcommunitysignup
Champions community discussion board (meeting details also shared here): https://techcommunity.microsoft.com/t5/smb-microsoft-365-champion/bd-p/SMBM365ChampionProgram

Keep a watch on this discussion space (https://aka.ms/TeamsSMBCommunity) for a growing set of opportunities.

Microsoft Teams SMB at the Microsoft 365 Community Conference (Apr 30-May 2, 2024)

Laura_Morgan — Mon, 29 Apr 2024 18:27:45 GMT

Join product leaders from our Teams & M365 SMB teams at the Microsoft 365 Community Conference in Orlando, FL, April 30 – May 2, 2024.

The following sessions are tailored to the SMB audience:

Customer Roundtable: How SMBs are Accelerating Productivity with Copilot for Microsoft 365 | Tuesday, April 30, 11:30am – 12:30pm
Lightning Talk - SMBs break boundaries! Collaborate with anyone using Teams with Arun Das and Preethi Ramarathinam | Tuesday, April 30, 3:30pm – 3:50pm
Customer Roundtable: Empowering Small Businesses with Microsoft Teams | Wednesday, May 1, 10:00am-11:00am
Microsoft Teams: Small business’s big partner in success with Abhijat Kanade and Arun Das | Thursday, May 2, 8:00am – 9:00am
Learn about the Microsoft Global Community Initiative, SMB Community, and M365 Champions Programs with Tiffany Lee | Tuesday, April 30, 8:00am – 9:15am
Microsoft Booth & Community Lounge: April 30th – May 2nd | Product Demo Booth, Ask the Experts Table, Community Lounge

All conference sessions and event details can be found here on our Teams blog: https://techcommunity.microsoft.com/t5/microsoft-teams-blog/microsoft-teams-at-the-microsoft-365-community-conference/ba-p/4105608.

Microsoft product sessions: https://m365conf.com/#!/sessions?source=Microsoft

We hope to see some of you there! Please come back to this forum to chat with us after the conference!

Create a healthy Teams environment for your VSB using the Admin app

angelamsft — Fri, 26 Apr 2024 18:03:35 GMT

Welcome to the Teams Admin app

The Teams Admin app is built especially for very small business administrators. It brings top administrator tasks, controls, learning material, and support options into one place within Teams. This allows you to complete admin tasks quickly and easily without having to juggle multiple windows and lose your flow within Teams.

The app comes pre-installed and pre-pinned for very small business admins who have fewer than 25 users. If you have a larger organization and want to use the Admin app you can install it from the Teams app store.

We just released a new home page experience earlier this week which bubbles up top actions that you need to take to set up a healthy Teams environment for your business. The admin app allows you to connect your existing domain and email to Teams, manage your users (including resetting passwords), manage licenses, and adjust top Teams settings for your tenant without leaving your Teams flow.

We're continuing to improve the Admin app and appreciate your feedback. Please give the app a try and let us know what you think!

Learn more about the Admin app.

Greetings & welcome to the Microsoft Teams SMB Community!

Laura_Morgan — Fri, 09 Aug 2024 17:08:24 GMT

We’re so glad you are here and excited to have this forum to collaborate and discuss Microsoft Teams with our small business customers.

We’ve created this Teams discussion space specifically for small and medium-sized businesses, recognizing that the needs of our SMBs may differ from those of our larger Enterprise customers. The Microsoft Teams SMB Product and Engineering team will be active here and we are eager to understand these distinctions, delve deeper into small business-specific scenarios, and provide a dedicated space to update you on Teams SMB product developments. You’ll also have access to resources tailored for small businesses, Teams SMB blogs, and Tips & Tricks on implementing and using Microsoft Teams,

We want you to be an active participant in this community! We’d like for you to ask questions, answer others’ questions, and participate in discussion. We want to hear your best practices, how you use the product and see how your experiences with Microsoft Teams compares with other small businesses. In doing so, you’ll earn badges within the Microsoft Tech Community. Check them out by going to your profile and clicking ‘Achievements’!

A few more notes about our new space:

These discussions will be monitored on a regular basis by moderators across the Microsoft Teams organization.
The Microsoft Teams SMB Community is not intended to be a support channel. You should continue to use your normal support resources with questions around break/fix issues.
Likewise, the Community will give us an opportunity to discuss feature suggestions but, as we do want to be sure that any feedback you have about the product gets triaged and taken to engineering, we ask that you use the in-app Help menu to access “Send Feedback” and “Suggest a feature” forms.

If there are things you want to see as part of the Microsoft Teams SMB Community, we want to know! Please take a moment and comment below.

Thank you for joining us & welcome aboard!

-- The Microsoft Teams SMB Product & Engineering team