Surface General topics

Is Microsoft planning firmware updates for Surface Laptop 3 devices for 2011 Secure Boot key?

Auld_Michael_B — Fri, 13 Feb 2026 00:57:05 GMT

As many people know, the UEFI Secure Boot Key provided as part of the Windows devices firmware is expiring in June of 2026. Microsoft have announced plans to update these keys for most Surface devices, but have not made any such announcement for Surface Laptop 3 devices. Will the company issue updated firmware for these devices before June? Or, does the company recommend that users replace these devices before the 2011 key expiration date?

The information publicly available is sparse, but it does appear that Microsoft no longer intends to update firmware for Surface 3 Laptops - which is fine, except that the after the key expiration, these devices will be substantially unusable, with impacts to UEFI Secure Boot, BitLocker and more... This is a Windows problem, and I will personally be very disappointed if Microsoft chooses to abandon users of these machines...

Smart Charging

JLG — Thu, 18 Dec 2025 18:57:43 GMT

If Microsoft hasn't already done so, it should explain its reasoning for denying users the option of activating Smart Charging. Microsoft certainly knows users have important reasons for wanting to control that. My computer only knows how it's been used. I know how I will be using it. So there must be some less-than-obvious reason for restricting that. Users have control of options that, on the surface, appear much more dangerous than controlling whether battery level charges to 80 percent or 100 percent.

Windows 10 and 11 Dual Boot vs Hyper-V or Virtual Box, etc.

Stilldrey-MVP — Sun, 30 Nov 2025 11:00:09 GMT

I have a Surface Studio 2 that is dual boot between Windows 10 and 11 - it allows me to pick the OS the boot screen. Anyone successfully configured this one another Surface old enough to support Windows 10? The recovery images were helpful in getting this setup in the first place.

i used disk manager to shrink the partition so I could dual boot configure the system. In theory I could dual boot Windows 11 and use one install to join the Windows Insiders while maintaining another partition/image for production versions of the OS…

My ARM versions of Surface don’t seem to run the Hyper V/Windows Sandbox as easily as my handy old Intel versions do!

Browser window title bar size too large

Allmat — Fri, 21 Nov 2025 19:25:14 GMT

Hello

I've a Surface Pro (5) and the title bar at the very top of the screen for any browser window (Chrome, Firefox, Edge) is much too large, and much larger than for other apps such as Word or Excel. Why is this and how can I fix it?

Surface Pro 4, ESU: Registration fails without any error

Detlef_Huss — Fri, 17 Oct 2025 10:21:19 GMT

I'm getting to the window: "Registering for the extended security support." This window terminates after a few seconds.

Edition Windows 10 Pro
Version 22H2
Installiert am ‎06.‎10.‎2020
Betriebssystembuild 19045.6456
Seriennummer 013985255253

Surface Pro7 Typer Cover don't work

anafrdias — Sun, 17 Aug 2025 14:12:11 GMT

Hello everyone, I need your help.

I have a Surface Pro 7, and a few days ago the keyboard cover stopped working. I have a Surface Pro 5 at home, and I tested the keyboard on the Pro 7, and it works fine. The controllers are up to date, and I don't have any drivers to install. Right now, the Surface doesn't recognize the keyboard. Now, an odd question: is there a key that turns the keyboard's Bluetooth on and off? I don't want to factory reset the Surface.

Overheating problems with Surfaces

brl-com — Fri, 18 Jul 2025 05:58:01 GMT

Since the temperatures have risen, we already have four devices(Surface Laptop & Pro) that are constantly throttling to the point of crashing due to overheating.
Surface Support only allows us to replace the entire device, so I'll try it here. Are you also experiencing these problems? Did Microsoft provide a bad firmware update in this case?

Surface Go 4 24H2 BMR

GarethS1230 — Mon, 13 Jan 2025 18:35:28 GMT

I see a Surface Go 4 24H2BMR is listed when I enter the serial number of the Surface Go 4 I have

When i go to download it I see a GatewayExceptionResponse message

Any other BMRs download fine and I have tried downloading the file on another device.

Sim Card Tray Surface Pro 7

MikeKolling — Sun, 29 Dec 2024 17:13:10 GMT

I would not have believed how impossible it is to source a replacement SIM CARD TRAY for a Surface Pro 7.

Anyone know where I can get one?

Surface Pro 7 & 8 Suddenly Not Loading Certain Websites and Apps

Scomom55 — Sat, 30 Nov 2024 14:34:50 GMT

I moved to a new house and have all the same routers and services. After being here almost 2 weeks, both my Surface Pro 7 & Surface Pro 8 suddenly quit loading certain websites and apps. First noticed Twitter, then Amazon, speed test sites, etc on my Pro 8. Any app that requires internet access won't load. The device always shows that the device is connected to the internet. My email, calendar and some other sites load fine. I went through every diagnostic with a MS agent online and he finally gave up and considered it a hardware issue. The device was under warranty and so I shipped it in for service.

I have a Pro 7 also, so I just began to use it. It was fine for about a day, then the same thing started happening. We have changed DNS services, gone through Surface Diagnostic Tool, updated, etc. Every other device in the house is working fine but the Surface devices. I finally got the idea to tether to my phone...and everything works!! So, if I get off of the internet in the house (which it has worked flawlessly with for 2 1/2 yrs) and tether to an outside source, it works fine. It has to be something peculiar to Surface devices. Anyone have any ideas?

Surface Dock 2 stopped recognizing external displays

EricS520 — Sat, 05 Oct 2024 17:16:00 GMT

Hey everyone,

I've had a Surface Pro 9 with a Surface Dock 2 for a couple of months now with 2 Dell U2723QE monitors connected via USB C. This setup was working great up until this morning where the 2 displays suddenly stopped working. After some messing around, I was able to narrow it down to an issue with the dock because if I connect the monitors to the surface directly they work fine again. I went through the suggestions on this Microsoft troubleshooting site, tried updating drivers on the graphics card and dock, doing all Windows updates and clearing the display cache, but haven't had any luck yet.

It could just be a bad dock I suppose and I need to get a warranty claim setup, but it just seems strange that it happened so suddenly.

If anyone has any ideas or suggestions, they'd be super appreciated. Thanks!

Surface 5 needs a specific domain e-mail to be used.

akbar1045 — Sat, 01 Jun 2024 08:36:05 GMT

I customer brought in a Microsoft surface 5 laptop that had no operating system. I could not install windows 10 or 11. Then I found out from one of the microsoft community that this laptop lags the basic in-built system. So I downloaded and made a bootable USB. I brought it to factory setting level. Then login wanted a non-personal e-mail address. So I created a registered a domain name and e-mail. Now the login says it is not the specific domain name.

My client bought 3 such laptops in an auction. These laptops were sold to a particular organization. So it expecting to use a particular doamin name in username e-mail. How do I find as to what that should be?

All help will be appreciated.

Can’t get warranty support from MS

Wynand2125 — Wed, 13 Mar 2024 01:14:41 GMT

I have a Surface Pro that has a bad touch screen and is still under warranty. I called the support number and must provide a serial number. At that point the system says it “may be out of warranty” and to go to “surface.com/support.” I have gone to that site and filled out the form, but no response. I keep trying to call, but I never get to anyone. I am extremely frustrated that I have a MS device, purchased directly from MS, and can’t get a warranty repair started! Like many of you, I use this daily and need it working. Can anyone please direct me what can be done? Thank you.

Surface Duo 2 - further support?

Alexander Jacubowsky — Mon, 12 Feb 2024 13:17:54 GMT

Hi,

no news around this device. Rumors says, that there will be no following device.

How long SF Duo 2 will be supported with Updates. How long we can buy it?

Surface pro 5 charging port

Jruitha_30 — Tue, 02 Jan 2024 20:36:23 GMT

I have a Microsoft surface pro 5. It was charging fine but then it's stopped. I figured this was because of smart charging activating but then the battery drained and it took a whole day to charge again but after it stopped charging yet again it's been a while not still not charging. I checked the charging port and found two pins are bent towards the inside. My question is can it still charge if the remaining 10 pin are fine and in contact with the magnetic charger or do I have to replace the port

Surface "3" compatible keyboards

bigjoncoop — Mon, 23 Oct 2023 13:07:46 GMT

I just purchased a Surface 3 and I'm trying to find a Bluetooth keyboard / TouchPad for it that is magnetic.

I do not want a keyboard that connects using the Pogo pins!

When searching online there are countless keyboards for the Surface pro 3/4/5.... that are Bluetooth (non pogo pin).

But I cannot find anything that says it's compatible with the "Surface 3"...

Does anybody know if any of these keyboards will attached to my Surface 3 slot?

SSD change with higher space

Wolfgang_S2110 — Fri, 20 Oct 2023 14:02:02 GMT

I have now a used Microsoft Surface Laptop 1. Generation with a ssd of 256 gb and would like to replace it with a ssd of 512 gb. Will this new ssd be automatically recognized by windows 10 or do I have to take care of the bitlocker number?

Colour Printing

Svein77 — Tue, 17 Oct 2023 09:21:01 GMT

My Surface has lost the ability of printing in colour. It shows colours on the screen, but when i am printing, then it turns out black/grey. It has nothing to do with the printers, my wife use a Thinkpad and has no problems with colour printing.

Appreciate comments and help.

Brgds

Svein77

Buy surface pro in Mauritius

Sleckram — Tue, 03 Oct 2023 01:28:29 GMT

Hello everyone, I want to buy surface pro and go for my company based in Mauritius. I can't find any local suppliers. I need to find local suppliers in case of laptop is faulty/repair if still under warranty . Please help. Thank you.

Surface type cover stopped working

Tr33x0rs — Thu, 07 Sep 2023 20:02:42 GMT

I've owned a Surface pro 4 for years that I primarily use in hotels as a streaming device and it's been great for that.
Within the last year my surface keyboard began having issues where it wasn't being recognized, no illumination etc. I incorrectly assumed this was a keyboard issue so I purchased a new one. I continued to have issues with the keyboard not working 90% of the time. Sometimes it would work after boot and then stop working after minutes. It was acting very sporadic as it would work and then stop working or vice versa without rebooting, shutting down etc. I even noticed that it would occasionally work and then I'd close the keyboard cover and it would stop working. Of course I cleaned all the connection pins and made sure nothing appeared broken.

Last weekend I forgot my laptops on a business trip and found a Surface pro 6 i7 with pen and keyboard for $100 which seemed like a decent deal so I picked it up. Well as it turns out this device has the exact issues as my Surface pro 4.

I've worked in IT for 20+ years but unfortunately had a stroke last year which certainly affects my thinking. I've been beating my head against the wall trying to resolve this issue but I have yet to find a real fix. From what I'm finding other users are having the same issue but I haven't seen a real fix yet. I've tried rolling back and uninstalling surface type cover drivers, disabling the keyboard and re-enabling it in the BIOS, etc.

It seems almost impossible to me that Microsoft isn't aware of this issue or doesn't know a fix. It sure seems coincidental that Microsoft is recently selling a Bluetooth keyboard but hasn't posted anything about a current fix for users with the Surface type cover.

Any help is greatly appreciated. I feel like I'm going in circles on this one and am getting nowhere. I enjoy the form factor and ergonomics on the surface, hence why I've brought several of them but the fact that Microsoft likely knows about this issue and a fix but isn't sating anything other than suggestions to buy a BT keyboard is nonsense. This is likely ensuring I never buy another Microsoft device. Thank you Again.