Tech solutions for nonprofits topics

715-123195 Error - can't get help

isur0222 — Fri, 26 Jun 2026 09:54:56 GMT

I'm getting this error. By the looks of the rest of the forum there's some corrupted record for our account. I raised a ticket a week ago but there isn't a way to follow this up. Does anyone have a support number where I can reach Microsoft on this? If I use the online chat it just wants to raise another ticket, which seems a bit pointless.

I get that support for this stuff is light but anyone know how long I might need to wait?

Approved 29 May but Nonprofit Hub stuck at "still being reviewed" — case 2605290040003233

shineyong — Wed, 10 Jun 2026 17:06:52 GMT

Our nonprofit, MINDFUL PEACE BUDDHIST ASSOCIATION USA INC, applied through nonprofit.microsoft.com on 29 May 2026 and was approved the SAME DAY: we received Microsoft's approval confirmation email on 29 May, and Goodstack has since confirmed in writing that our application was verified, approved, and fully processed. Validation is complete — this is not a pending review.

However, when we sign in to the Nonprofit Hub as the tenant's global admin (tenant: mindfulpeace.onmicrosoft.com), it still shows "Your organization's eligibility is still being reviewed," and no offers are claimable.

Brief history:

- 29 May: applied; approval confirmed same day by both Microsoft and Goodstack.

- Shortly after: the Hub showed "Under Review," then became fully blocked with error 715-123195.

- We opened case 2605290040003233. After escalation, the 715 block was cleared around 10 June — the Hub now loads normally.

- But the status remains stuck at "still being reviewed," contradicting the completed approval.

Everything else works normally on the same account: Microsoft 365 admin center, myaccount.microsoft.com, sign-in, MFA. The issue is isolated to the Nonprofit Hub status not reflecting the already-approved eligibility.

I also have to be candid about the support experience, because it is why I am posting here. Over two weeks across multiple frontline contacts:

- Replies have been near-identical troubleshooting templates (VPN, browser, wait 24 hours) for steps we had already completed and documented in writing from the first email.

- At one point we were told we had "not responded," when our reply with all requested information had already been sent.

- We were promised an update within 24–48 hours; it never came.

- We asked four direct questions — which team is handling the case, what action has been taken, the internal reference, and the timeline — and to this day none has been answered.

I understand frontline advocates may not have backend access, and I'm not blaming individuals. But after two weeks, a small nonprofit should not have to spend this much effort to receive a benefit that was already approved on day one. The fix appears simple: sync the already-approved eligibility record to our tenant so the offers become claimable.

Could a Microsoft team member please look into case 2605290040003233? It has been 9+ business days since same-day approval, and our organization is waiting on these benefits to operate. Thank you.

Microsoft 365 Global Admin Account Recovery

JamesSullivanNY — Tue, 09 Jun 2026 22:03:31 GMT

I am the only Global Administrator for my nonprofit organization's Microsoft 365 account. Around May 20, 2026, I contacted Microsoft because I was locked out of my administrator account due to authentication issues and could no longer access the Microsoft Admin Center.

The issue is that when I try to sign in to the Admin Center, Microsoft attempts to send a verification code to my old cell phone number, which I no longer have access to. Because of this, I am unable to complete the sign-in process and manage my organization's Microsoft 365 environment.

Since then, I have been working with multiple Microsoft support representatives and have received conflicting information throughout the process. I was instructed to add TXT records to my domain hosted through Hover to verify ownership of the organization. At one point, I was told the verification was successful. The next day, I was told Microsoft could not see the records. I then contacted Hover support and had them verify that the records were correctly added. Later, Microsoft informed me that they could see the records and that verification was successful.

It has now been approximately 20 days, and I still do not have access to my administrator account. Communication has slowed significantly, and when I request updates or ask about next steps, I receive little or no response.

As the only Global Administrator for a nonprofit organization, this situation is preventing me from managing our Microsoft 365 environment, users, licensing, nonprofit benefits, and other administrative functions.

Has anyone else experienced a similar situation with Microsoft 365 account recovery or administrator verification? If so, how long did it take to resolve, and were there any additional steps you had to complete? I am trying to understand whether this timeline is normal and what I should expect next.

I also wish Microsoft had a way for customers to look up support cases online by entering a case number and viewing the current status, updates, and progress notes. At this point, all I am trying to find out is whether my case is still being actively worked on, what progress has been made, and what the next steps are.

If anyone from Microsoft sees this post and would like additional information, I would be happy to provide my support case number privately.

Missing nonprofit SKUs

rbuffalo — Fri, 08 May 2026 00:16:47 GMT

Since the beginning of May, several SKU's have disappeared from the nonprofit pricing billing agreement. These include all of the Entra and Intune licenses which are not packaged, Entra Suite, P1 and P2, Intune and Mobility & Security E3 and E5. Were these SKU's purposely removed or is this in error?

Nonprofit Power Platform Community Library

MattBurr — Wed, 18 Mar 2026 00:02:58 GMT

Have you created something using the Microsoft Power Platform that you think would be useful for other nonprofits?

Many nonprofits are solving similar problems in isolation. That doesn't make much sense when we're all working toward the same goals.

I've started a repo on GitHub where we can share open-source, community-built resources with each other.

Whether it's a Power BI report highlighting your donors, Power Apps for volunteers, or just a simple Power Automate flow that makes your life easier - this is where we can share, contribute and build on each other's work.

This builds on the work already happening through the Microsoft Elevate team - who have been creating solutions based around the Common Data Model for Nonprofits. The goal is to extend that with community-built solutions.

Please submit a feature request, start a discussion, or submit your own solutions! You can find the NFP Power Platform Library here: https://github.com/MB-Motive/NFP-Power-Platform-Library

Inability to login to non profit hub

SRK — Tue, 28 Oct 2025 14:51:00 GMT

Hello everyone,

I have signed up our non-profit organization for Microsoft Non-Profit and it was approved. In the approval-mail I was instructed to go to the "non-profit hub" to sign in and select the plans we would like to use. (Nov 2024). I did this and created initial access.

After some interval, in Aug 2025, I tried to access this but got a message that the user doesn't exist - I use my personal MS365 account, hence, the delay. I wanted to set up access for a couple of other users at the non profit.

I've tried different browsers (Edge, Chrome, Safari, Firefox) as well as different devices, the result remains the same. The username and password are correct - the former was additionally given in the approval-mail, the latter was checked several times.

Also contacted Techsoup - got an email but no resolution. How does this grant get re-activated? Will appreciate a meaningful response.

Thanks in advance.

Error 43881

Roberttittl95 — Sat, 27 Sep 2025 16:31:19 GMT

Hello,

I am trying to purchase x75 Microsoft 365 Business Basic (Nonprofit Staff Pricing) at £0.00 cost, I have put in my card details, confirmed it on my banking app and get the below error. I was told to then call support on the following number 0800 032 6417 which does not work, my phone and two other phones just beep! - please can someone help ASAP - thank you.

- Error code: 43881

Technical Details:

cV: ng1enM7VUkwVo2UH.1.13
TID: 732d0a16-4530-4902-a37b-7a1163a1cf32
UPN: email address removed for privacy reasons
Error code: 43881
Technical Details:
cV: ng1enM7VUkwVo2UH.1.13
TID: 732d0a16-4530-4902-a37b-7a1163a1cf32

0800 032 6417

which doesn’t actually work. Someone please help, this is causing many delays!

I want to learn more about Nonprofit Pain Points?

EricaL985 — Sun, 27 Jul 2025 18:27:43 GMT

My name is Erica Leverson, a data analyst/tech expert at EDL Investments. We have started to want to work with nonprofits because we want to work with organizations who is making humans, animals, the environment a better place. So, in order for me to be of service to nonprofits, I want to know what the pain points are. My goal is to learn of the struggles so I can create solutions. If you don't mind, can you please share them in the comments.

Still confused by the nonprofit switch by Microsoft

Museum — Tue, 22 Jul 2025 16:21:08 GMT

I am so sorry if this is duplicated, but everywhere I turn, the information is different.

Currently, we have the following and number of licenses for each:

(3) Business Premium expire 10/1/2025

(4) Power Automate with an expiration of n/a

(4) Nonprofit portal expire 4/20/2033

(5) 365 E1 with expire of 4/24/26

As for Power Automate and Nonprofit Portal, I think there is no change to those (although I have no idea what they are).

Tech Soup is saying that Microsoft 365 Business Basic is $1 per month per license, but I read in other venues that there are 10 donated.

Microsoft hosts our email. We have 3 email addresses are used for both email and One Drive. We have another 2 that are desktop locations that really do not use email but use One Drive and we have 1 that we only use as an email for a specific project. This means we have 6 email addresses, as some are in 1 license group and not the other. I am so confused.

I don't understand why we have both Business Premium and 365 E1. And why there are some email addresses are in both but not all.

Because 365 E1 does not expire until 4/24/26, does that mean I do not have to do anything until next April for those email addresses that are listed in this category. But would need to change for the email addresses in Business Premium, even though some are in both?

I do understand the web-version vs desktop options.

Discontinuation of M365 Business Premium Grant Deeply Disappointing,Harmful to Small Nonprofits

ranual — Mon, 02 Jun 2025 22:25:11 GMT

As a Microsoft CSP partner supporting multiple nonprofit organizations, I am extremely disappointed by the decision to discontinue the Microsoft 365 Business Premium grant. This change disproportionately affects small nonprofits that rely on these tools to fulfill their missions with limited resources.

The justification that this is about “alignment” or “sustainability” is disingenuous. Let’s be honest—this is a revenue-driven decision that undermines Microsoft’s long-standing commitment to empowering nonprofits. Removing access to essential tools like Office desktop apps and Intune from the grant program forces small organizations into paid plans they cannot afford, jeopardizing their operations and security.

Microsoft has built goodwill in the nonprofit sector over the years. This move erodes that trust. I urge you to reconsider this decision or at least provide a longer transition period and more flexible options for small nonprofits.

Please do better. The nonprofit sector deserves more than a corporate cost-cutting maneuver disguised as a strategic realignment.

applying a renewal Azure grant

StewC_bff — Sun, 01 Jun 2025 14:56:28 GMT

Just a heads up that if you are approaching a renewal of your Azure grant, things have changed in the past 6 months, and you need intervention from Support to apply that renewal credit to your existing billing. The email you'll get from 'Microsoft Azure' (after approval) makes that clear -- and it is not a self-service within Azure Admin. The "approval notice" for a renewal that shows up in the Nonprofit Portal does not explain any of this, and in general the existing documentation is out of date.

Msft began phasing out the Sponsorship Portal (and, in parallel, subscriptions under the older MOSP agreement) last December, in favor of a newer platform. To apply your renewal to the existing subscription, Support told me they first need to convert your subscription to the new platform, then apply the grant. I think it will appear as "Azure credits" in various places in the Azure Admin center -- and my guess is you might not see the new grant reflected in the balance shown in the older Sponsorship Portal.

If you need to do this, you might get frustrated trying to file a support request in Azure Admin, but the response to my request sent via Nonprofit Support was prompt and helpful.

Interested to hear from anyone else who has gone through the process in recent months.

good luck --

Stew

Error 43881

DLRGCW — Wed, 07 May 2025 05:43:33 GMT

I try to get M365 for non profit Organisation. When I try to complete the purchase, I get the message error 43881.

Clipchamp disabling "share in the cloud" toggle button

AndrewJasper — Tue, 25 Feb 2025 12:36:22 GMT

Good afternoon

Is there a way to disable the "Share in the cloud" toggle button in Clipchamp and set it to no by default?

This is for using Clipchamp video editor in a primary school; we do not want the pupils to be able to share their videos to the cloud.

Thank you

Andrew

Unable to activate azure grant

Victor_Aceac — Mon, 24 Feb 2025 12:54:00 GMT

Good morning. I am unable to activate my Azure grant for non-profit associations. The simulation site is not working and I don't know how to activate or apply the grant to my account.

Thank you for your

Pricing to have one user with Microsoft Access

MarionPeterson — Wed, 15 Jan 2025 17:10:42 GMT

We are a small non-profit that has just been approved for the Microsoft Non-Profit program. We need one computer to have Microsoft Access for our library database. We are having trouble interpreting the pricing. Can we pay for only ONE user to have Access or do we have to pay the fee for every user even though they won't be using it? If we are charged for every user, we are going to need to reconsider this program as it will be much more expensive than the Microsoft business account we currently use.

Is there someone in this forum who can help?

Non Profit Step 3 does not work

Fabian_21 — Wed, 08 Jan 2025 13:38:06 GMT

Hi, I tried to create an non profit account but I got stuck in step 3 the verification with SMS/Call. It does not work on two different computers with different browsers and I also tried 4 different phone numbers. Can you help me here?

Question for small nonprofits

MattBurr — Fri, 06 Dec 2024 03:47:33 GMT

If you work for a small (5-20 people) nonprofit or charity organisation, what types of information are you capturing using Excel spreadsheets (or paper)?

This might include your volunteers, program participants, donors, assets, clients, etc. What other data are you managing?

Have you tried finding off-the-shelf solutions to help you with managing it?

The Innovation for Social Good Program

TersurAteyo — Tue, 26 Nov 2024 19:43:47 GMT

In an era where technology and innovation are essential catalysts for social transformation, the Elate Child Initiative (ECI) is excited to present and seek partnership to implement the Innovation for Social Good Program, a pioneering initiative designed to empower young adults to create impactful, tech-driven solutions that address critical social issues within their communities. Inspired by the successful format of Big Brother Naija, a live reality TV show in Africa. This innovative, live televised program combines competition, hands-on mentorship, and real-world technology application to empower talented young adults from diverse backgrounds to raise awareness, innovate and address pressing social issues.

Our program aims to inspire innovation, foster collaboration, and raise awareness around pressing community challenges, particularly in health, education, technology, environment, and social equity. Through a rigorous 6-month journey, participants will receive mentorship, training, and resources, allowing them to develop and present practical solutions to social problems. This unique platform engages both participants and a broader audience, promoting the potential of technology and innovation as tools for social good.

2 versions of Volunteer Management...

StewC_bff — Sat, 23 Nov 2024 20:29:05 GMT

I discovered the hard way that there are two versions of Volunteer Management out there. They look very similar, but the way they denote Volunteers in Contacts is different: in one, the picklist column (field) Primary Constituent Type [msnfp_PrimaryConstituentType] is set to 'Volunteer'; in the other, the Y/N column Volunteer [msnfp_volunteer] is set to 'Y'. Both columns exist in the nfp version of Contacts. Forms and Views set up for one approach obviously won't work for the other.

The version of Volunteer Management that is currently (11/24) installed by Cloud Solution Manager uses the 'Y/N' method. The other is (I suspect) what got installed earlier in '24 when I first installed NonProfit Accelerator and asked to include the sample apps. Both showed up in my list of apps, including in mobile.

My initial reaction: D'oh! Doesn't a Unified Constituent approach suggest that the method should be the same across all apps, and not a one-off in this app? I can see advantages to both...but...

My rec: if you combine the latest VolMgmt with any other Dynamics/Dataverse-based app, either write a flow that also sets the Constituent type, or pay close attention to your filters when you view or report around your Contacts.

Sigh.

ps: if I'm right about the sample app, has it been updated more recently for consistency? thx

Will Microsoft’s Fundraising Template App Be Supported Long-Term?

siddiquegu — Mon, 04 Nov 2024 09:02:22 GMT

Since Microsoft retired the Fundraising and Engagement app, they’ve introduced template apps for partners and customers to build solutions. Over the past year, we did lot of customizations on top of the Fundraising and Engagement app, and we’re now considering moving these customizations and needed functionality to the ‘Fundraising’ template app. However, we’re concerned about long-term stability. Can Microsoft confirm if there’s any risk of these templates being retired or delisted? This would help us and others plan with greater confidence.