Tech solutions for nonprofits topics

How valuable would a Nonprofit Check Plus API be for validating nonprofit status?

RileyCarter — Mon, 17 Aug 2026 20:08:57 GMT

Would a Nonprofit Check Plus API make it easier for an organization to verify a nonprofit before making a donation or starting a partnership? I would like to know why people specifically prefer to use it and the advantages if any. Are there alternatives to the same means?

Urgent Help Needed before we loose all cloud files

GillRogers — Wed, 29 Jul 2026 08:22:21 GMT

What the devil do I have to do to get help with a serious problem with the cloud for our non-profit business account for our small charity. I have 'lost' sight of a large number of documents (folders are visible but no documents) from the cloud since we had to start paying for our subscription. After many chats with ai and emails and the problem being escalated I have now been told to go back to where I started at Non-profit support and put a support ticket in. Doesnt matter what machine I use, what browser I use, what network I use, I cannot get past the submit form page and keep getting an error message - this has been going on for weeks now. Ive tried ringing and the call keeps dropping while on hold - no one, no-one will call me about the problem and no one seems interested in dealing with the problem and its not just affecting me on our system either.

Can someone help me find a person to speak to and not AI - ai help is not getting me anywhere at all.

Goodstack-Validated Nonprofit Rejected After Forced Resubmission — No Escalation Path

dlrubin — Fri, 17 Jul 2026 21:42:06 GMT

I am posting this because Microsoft Elevate frontline support told me there are no further escalation paths available, and I believe this may affect other nonprofits.

Timeline of facts:

- June 19, 2026: Goodstack, Microsoft's authorized validation partner, confirmed our nonprofit (Opera Verace Foundation, EIN 33-2305878, California 501(c)(3)) was approved for Microsoft nonprofit grants and discounts.

- June 23, 2026: Microsoft Elevate support informed me the original application was in an unrecoverable system error state due to an unrecoverable error in their system, and they instructed me to resubmit under a different email address. I only had one email directed to my business email and asked if I could use a Yahoo email.

- June 30, 2026: The same Elevate representative confirmed in email to me that using a Yahoo email address as a temporary workaround was fully supported and "the correct and supported path forward."

- July 2026: A different Microsoft Validation Team (not the one I had worked with originally) rejected the resubmission (likely due to use of a yahoo.com email as my business email address) and demanded documents not listed in the published eligibility requirements, including a bank statement. They stated the original Goodstack approval cannot be reinstated.

- When I pointed out that Goodstack's validation was never rescinded, that my organization's nonprofit status can be confirmed on propublica online, and that the resubmission existed solely due to Microsoft's own system error and instructions, I was told this was a determination of another team and no further escalation paths exist.

The core issue: Goodstack validated our organization on Microsoft's behalf. Microsoft's own system error forced resubmission. Microsoft's own representative authorized the (incorrect) workaround in writing. The Validation Team is now treating the workaround submission as a brand new independent submission requiring extraordinary measures for re-validation, ignoring the Goodstack validation, ignoring the request to check propublica, and ignoring the fact that thier reuest for additional documents is nowhere to be found in Microsoft's own document requirements in Microsoft's published nonprofit eligibility policies.

Ticket number: 2606210040000788

Is anyone at Microsoft able to escalate this to someone with authority over the Validation Team? Has anyone else encountered this after being directed to use a personal email for resubmission?

Free Clinic Declined for Mission Alignment, Need Manual Review

FreeClinicRC — Fri, 17 Jul 2026 12:03:26 GMT

Hello,

We are seeking guidance on how to obtain a manual review of our Microsoft Nonprofit eligibility determination.

Organization: Free Clinic of Rockingham County EIN: 56-2003143
Website: https://freeclinicrc.org

We are a 501(c)(3) nonprofit organization and have already been successfully validated through TechSoup.

We recently received the following determination from Microsoft:

"While we acknowledge that you are a nonprofit, we were unable to confirm your organization's mission or its alignment with our program requirements."

Our mission, which is published on our website, is:

"It is the mission of the Free Clinic to recognize the right of low-income, uninsured citizens of Rockingham & Caswell County to have access to health care that compassionately meets their basic medical and pharmacy needs." [freeclinicrc.org]

We provide healthcare services to low-income and uninsured individuals and believe our charitable activities align with Microsoft's published nonprofit mission criteria, including relief of poverty and improvement of social welfare. [techcommun...rosoft.com], [microsoft.github.io]

Our challenge is that we cannot find a way to request reconsideration. The nonprofit portal only displays the declined status, and the chatbot redirects us without providing an escalation path.

Can a Microsoft moderator or nonprofit support representative advise:

How to request a manual eligibility review?
Whether additional documentation can be submitted?
The appropriate contact for nonprofit eligibility escalations?

We would be happy to provide our IRS determination letter, Form 990, patient eligibility guidelines, annual reports, or any other documentation needed.

Thank you for any assistance.

Build It Yourself? Part 1: A Proportionate Architecture

Patrick_HnH — Tue, 14 Jul 2026 11:04:31 GMT

How can a smaller nonprofit organisation centralise data for people who haven't been hired yet, working in departments that don't exist yet, doing work that no one has thought of yet?

Here’s the architecture for a possible solution that takes advantage of Microsoft's shared responsibility policies. I will go on to test to see if it’s feasible for a small nonprofit organisation with self-taught IT champions.

Build It Yourself? Part 1: A Proportionate Architecture

Launching DIY Data Control for Nonprofits

Patrick_HnH — Tue, 14 Jul 2026 08:00:37 GMT

I want to create a library of open-source resources that helps self-taught IT champions in nonprofit organisations build fully governed, secure shared data systems. I have plenty of ideas about how to do this, but before I press ahead, I want to listen to the people I hope to support to ground those ideas in reality.

For my first project, I want to draw on part of the Microsoft ecosystem, which provides some useful tools for safely building your own data systems:

Microsoft Learn: Microsoft provides a wealth of free learning resources. I use them a lot and they are as good as other resources that I have happily paid for. The two big barriers to using them are finding time and working out where to start.

The Common Data Model for Nonprofits: This is an open-source resource from Microsoft, it describes the tables of data that a nonprofit organisation needs, and the relationships between them. Once you add your own data it becomes a shared functioning model of your organisation.

Role based column and row level security: This is the revolutionary part that lets you safely replace scattered spreadsheets with a single, comprehensive, shared model of your organisation. It lets you decide exactly which parts of which records people are allowed to see or change, so everyone who interacts with your shared model can only see and change the things that they need to.

Model-driven Power Apps and Power BI: Once you have a detailed model of your organisation with governance baked into it, adding tools to interact with it becomes straightforward. Both Model-driven Power Apps and Power BI can understand the structure of your organisation from your model, and they will respect the governance policies that you built into it.

In theory, these should provide all the tools you need to bring together scattered data in siloed spreadsheets into a single, secure, auditable shared source of truth. But there are gaps, and I want to find out what guides, signposts and tools would be needed to bridge them.

Later I will want to explore the features that you could add with Copilot Studio if you wanted to. Once you have established a clearly defined, precisely secured data environment, Copilot Studio can provide the tools to develop and deploy AI agents safely. But for now, I will focus on the foundations of well-defined, well-governed, accessible data.

If you have any thoughts about this project then I would love to hear them, and I’d especially like to find out what pain-points there are that I can target. So please do get in touch.

Patrick Killeen
Head and Heart CIC
email address removed for privacy reasons
www.headandheart.info

This work is released under the MIT Licence and is available at
https://github.com/head-and-heart-cic/public/blob/main/in-practice/2600707-launching-diy-data-control-for-nonprofits/README.md

OneDrive / SharePoint data loss after nonprofit licence issue – recovery deadline in a few days

Vinch222 — Fri, 10 Jul 2026 11:33:54 GMT

Hello,

I am posting here because I am facing a critical Microsoft 365 / OneDrive / SharePoint data loss situation for my nonprofit organisation, and I urgently need advice or escalation.

We had a Microsoft nonprofit/donation licence. It seems that this licence was stopped, removed, or changed, and I was not properly notified. Since then, I have lost access to my OneDrive / SharePoint data.

The local OneDrive folder still exists on my devices, but almost all files are only cloud placeholders. On an older Windows PC, when I try to copy files, I get:

0x8007016A: The cloud file provider is not running

The files show:

Availability status: Available when online

So the local devices do not contain the full files. The real data would need to be recovered from Microsoft / SharePoint / OneDrive recovery systems.

I was advised to assign a nonprofit Microsoft 365 Business Basic licence. I did this. After that, the SharePoint domain became reachable again, but OneDrive opened as an empty space. It looks like a new empty OneDrive was provisioned instead of restoring the previous content.

I also get an error when trying to access the organisation’s SharePoint / Teams-related area:

“An error occurred while retrieving the SharePoint URL for this channel.”

I opened two nonprofit support tickets:

Case 2607080040005145 – opened two days ago, no response / no callback
Case 2607090040007719 – opened yesterday, also nonprofit support

I have not been called back, and time is running out. From what I understand, if the OneDrive / SharePoint data was deleted or deprovisioned around mid-June, it may be permanently deleted in about 4 or 5 days. This would be catastrophic for my organisation, as the files include administrative documents, contracts, grants, educational projects, accounting files, communication files and archives.

I am now also trying to reach Data Protection / Data Recovery support, but I am posting here in case someone has experienced the same situation or knows how to escalate this properly.

What I urgently need is not a new empty OneDrive. I need the former OneDrive / SharePoint content to be restored, or at least for someone to confirm whether it is in deleted sites, archive, retention, recycle bins, secondary recycle bin, or another recovery layer.

Has anyone managed to recover data after a nonprofit licence stopped or after a OneDrive was reprovisioned empty?
Is there a specific team, escalation path, PowerShell recovery process, Microsoft 365 Archive, or SharePoint recovery route that I should request?

Any help would be extremely appreciated. I may only have a few days left before permanent deletion.

Kind regards,
A nonprofit Microsoft 365 admin

715-123195 Error - can't get help

isur0222 — Fri, 26 Jun 2026 09:54:56 GMT

I'm getting this error. By the looks of the rest of the forum there's some corrupted record for our account. I raised a ticket a week ago but there isn't a way to follow this up. Does anyone have a support number where I can reach Microsoft on this? If I use the online chat it just wants to raise another ticket, which seems a bit pointless.

I get that support for this stuff is light but anyone know how long I might need to wait?

Approved 29 May but Nonprofit Hub stuck at "still being reviewed" — case 2605290040003233

shineyong — Wed, 10 Jun 2026 17:06:52 GMT

Our nonprofit, MINDFUL PEACE BUDDHIST ASSOCIATION USA INC, applied through nonprofit.microsoft.com on 29 May 2026 and was approved the SAME DAY: we received Microsoft's approval confirmation email on 29 May, and Goodstack has since confirmed in writing that our application was verified, approved, and fully processed. Validation is complete — this is not a pending review.

However, when we sign in to the Nonprofit Hub as the tenant's global admin (tenant: mindfulpeace.onmicrosoft.com), it still shows "Your organization's eligibility is still being reviewed," and no offers are claimable.

Brief history:

- 29 May: applied; approval confirmed same day by both Microsoft and Goodstack.

- Shortly after: the Hub showed "Under Review," then became fully blocked with error 715-123195.

- We opened case 2605290040003233. After escalation, the 715 block was cleared around 10 June — the Hub now loads normally.

- But the status remains stuck at "still being reviewed," contradicting the completed approval.

Everything else works normally on the same account: Microsoft 365 admin center, myaccount.microsoft.com, sign-in, MFA. The issue is isolated to the Nonprofit Hub status not reflecting the already-approved eligibility.

I also have to be candid about the support experience, because it is why I am posting here. Over two weeks across multiple frontline contacts:

- Replies have been near-identical troubleshooting templates (VPN, browser, wait 24 hours) for steps we had already completed and documented in writing from the first email.

- At one point we were told we had "not responded," when our reply with all requested information had already been sent.

- We were promised an update within 24–48 hours; it never came.

- We asked four direct questions — which team is handling the case, what action has been taken, the internal reference, and the timeline — and to this day none has been answered.

I understand frontline advocates may not have backend access, and I'm not blaming individuals. But after two weeks, a small nonprofit should not have to spend this much effort to receive a benefit that was already approved on day one. The fix appears simple: sync the already-approved eligibility record to our tenant so the offers become claimable.

Could a Microsoft team member please look into case 2605290040003233? It has been 9+ business days since same-day approval, and our organization is waiting on these benefits to operate. Thank you.

Microsoft 365 Global Admin Account Recovery

JamesSullivanNY — Tue, 09 Jun 2026 22:03:31 GMT

I am the only Global Administrator for my nonprofit organization's Microsoft 365 account. Around May 20, 2026, I contacted Microsoft because I was locked out of my administrator account due to authentication issues and could no longer access the Microsoft Admin Center.

The issue is that when I try to sign in to the Admin Center, Microsoft attempts to send a verification code to my old cell phone number, which I no longer have access to. Because of this, I am unable to complete the sign-in process and manage my organization's Microsoft 365 environment.

Since then, I have been working with multiple Microsoft support representatives and have received conflicting information throughout the process. I was instructed to add TXT records to my domain hosted through Hover to verify ownership of the organization. At one point, I was told the verification was successful. The next day, I was told Microsoft could not see the records. I then contacted Hover support and had them verify that the records were correctly added. Later, Microsoft informed me that they could see the records and that verification was successful.

It has now been approximately 20 days, and I still do not have access to my administrator account. Communication has slowed significantly, and when I request updates or ask about next steps, I receive little or no response.

As the only Global Administrator for a nonprofit organization, this situation is preventing me from managing our Microsoft 365 environment, users, licensing, nonprofit benefits, and other administrative functions.

Has anyone else experienced a similar situation with Microsoft 365 account recovery or administrator verification? If so, how long did it take to resolve, and were there any additional steps you had to complete? I am trying to understand whether this timeline is normal and what I should expect next.

I also wish Microsoft had a way for customers to look up support cases online by entering a case number and viewing the current status, updates, and progress notes. At this point, all I am trying to find out is whether my case is still being actively worked on, what progress has been made, and what the next steps are.

If anyone from Microsoft sees this post and would like additional information, I would be happy to provide my support case number privately.

Inability to login to non profit hub

SRK — Tue, 28 Oct 2025 14:51:00 GMT

Hello everyone,

I have signed up our non-profit organization for Microsoft Non-Profit and it was approved. In the approval-mail I was instructed to go to the "non-profit hub" to sign in and select the plans we would like to use. (Nov 2024). I did this and created initial access.

After some interval, in Aug 2025, I tried to access this but got a message that the user doesn't exist - I use my personal MS365 account, hence, the delay. I wanted to set up access for a couple of other users at the non profit.

I've tried different browsers (Edge, Chrome, Safari, Firefox) as well as different devices, the result remains the same. The username and password are correct - the former was additionally given in the approval-mail, the latter was checked several times.

Also contacted Techsoup - got an email but no resolution. How does this grant get re-activated? Will appreciate a meaningful response.

Thanks in advance.

Error 43881

Roberttittl95 — Sat, 27 Sep 2025 16:31:19 GMT

Hello,

I am trying to purchase x75 Microsoft 365 Business Basic (Nonprofit Staff Pricing) at £0.00 cost, I have put in my card details, confirmed it on my banking app and get the below error. I was told to then call support on the following number 0800 032 6417 which does not work, my phone and two other phones just beep! - please can someone help ASAP - thank you.

- Error code: 43881

Technical Details:

cV: ng1enM7VUkwVo2UH.1.13
TID: 732d0a16-4530-4902-a37b-7a1163a1cf32
UPN: email address removed for privacy reasons
Error code: 43881
Technical Details:
cV: ng1enM7VUkwVo2UH.1.13
TID: 732d0a16-4530-4902-a37b-7a1163a1cf32

0800 032 6417

which doesn’t actually work. Someone please help, this is causing many delays!

I want to learn more about Nonprofit Pain Points?

EricaL985 — Sun, 27 Jul 2025 18:27:43 GMT

My name is Erica Leverson, a data analyst/tech expert at EDL Investments. We have started to want to work with nonprofits because we want to work with organizations who is making humans, animals, the environment a better place. So, in order for me to be of service to nonprofits, I want to know what the pain points are. My goal is to learn of the struggles so I can create solutions. If you don't mind, can you please share them in the comments.

Still confused by the nonprofit switch by Microsoft

Museum — Tue, 22 Jul 2025 16:21:08 GMT

I am so sorry if this is duplicated, but everywhere I turn, the information is different.

Currently, we have the following and number of licenses for each:

(3) Business Premium expire 10/1/2025

(4) Power Automate with an expiration of n/a

(4) Nonprofit portal expire 4/20/2033

(5) 365 E1 with expire of 4/24/26

As for Power Automate and Nonprofit Portal, I think there is no change to those (although I have no idea what they are).

Tech Soup is saying that Microsoft 365 Business Basic is $1 per month per license, but I read in other venues that there are 10 donated.

Microsoft hosts our email. We have 3 email addresses are used for both email and One Drive. We have another 2 that are desktop locations that really do not use email but use One Drive and we have 1 that we only use as an email for a specific project. This means we have 6 email addresses, as some are in 1 license group and not the other. I am so confused.

I don't understand why we have both Business Premium and 365 E1. And why there are some email addresses are in both but not all.

Because 365 E1 does not expire until 4/24/26, does that mean I do not have to do anything until next April for those email addresses that are listed in this category. But would need to change for the email addresses in Business Premium, even though some are in both?

I do understand the web-version vs desktop options.

Discontinuation of M365 Business Premium Grant Deeply Disappointing,Harmful to Small Nonprofits

ranual — Mon, 02 Jun 2025 22:25:11 GMT

As a Microsoft CSP partner supporting multiple nonprofit organizations, I am extremely disappointed by the decision to discontinue the Microsoft 365 Business Premium grant. This change disproportionately affects small nonprofits that rely on these tools to fulfill their missions with limited resources.

The justification that this is about “alignment” or “sustainability” is disingenuous. Let’s be honest—this is a revenue-driven decision that undermines Microsoft’s long-standing commitment to empowering nonprofits. Removing access to essential tools like Office desktop apps and Intune from the grant program forces small organizations into paid plans they cannot afford, jeopardizing their operations and security.

Microsoft has built goodwill in the nonprofit sector over the years. This move erodes that trust. I urge you to reconsider this decision or at least provide a longer transition period and more flexible options for small nonprofits.

Please do better. The nonprofit sector deserves more than a corporate cost-cutting maneuver disguised as a strategic realignment.

applying a renewal Azure grant

StewC_bff — Sun, 01 Jun 2025 14:56:28 GMT

Just a heads up that if you are approaching a renewal of your Azure grant, things have changed in the past 6 months, and you need intervention from Support to apply that renewal credit to your existing billing. The email you'll get from 'Microsoft Azure' (after approval) makes that clear -- and it is not a self-service within Azure Admin. The "approval notice" for a renewal that shows up in the Nonprofit Portal does not explain any of this, and in general the existing documentation is out of date.

Msft began phasing out the Sponsorship Portal (and, in parallel, subscriptions under the older MOSP agreement) last December, in favor of a newer platform. To apply your renewal to the existing subscription, Support told me they first need to convert your subscription to the new platform, then apply the grant. I think it will appear as "Azure credits" in various places in the Azure Admin center -- and my guess is you might not see the new grant reflected in the balance shown in the older Sponsorship Portal.

If you need to do this, you might get frustrated trying to file a support request in Azure Admin, but the response to my request sent via Nonprofit Support was prompt and helpful.

Interested to hear from anyone else who has gone through the process in recent months.

good luck --

Stew

Error 43881

DLRGCW — Wed, 07 May 2025 05:43:33 GMT

I try to get M365 for non profit Organisation. When I try to complete the purchase, I get the message error 43881.

Clipchamp disabling "share in the cloud" toggle button

AndrewJasper — Tue, 25 Feb 2025 12:36:22 GMT

Good afternoon

Is there a way to disable the "Share in the cloud" toggle button in Clipchamp and set it to no by default?

This is for using Clipchamp video editor in a primary school; we do not want the pupils to be able to share their videos to the cloud.

Thank you

Andrew

Unable to activate azure grant

Victor_Aceac — Mon, 24 Feb 2025 12:54:00 GMT

Good morning. I am unable to activate my Azure grant for non-profit associations. The simulation site is not working and I don't know how to activate or apply the grant to my account.

Thank you for your

Pricing to have one user with Microsoft Access

MarionPeterson — Wed, 15 Jan 2025 17:10:42 GMT

We are a small non-profit that has just been approved for the Microsoft Non-Profit program. We need one computer to have Microsoft Access for our library database. We are having trouble interpreting the pricing. Can we pay for only ONE user to have Access or do we have to pay the fee for every user even though they won't be using it? If we are charged for every user, we are going to need to reconsider this program as it will be much more expensive than the Microsoft business account we currently use.

Is there someone in this forum who can help?