Training Services Partner / Learning Partner topics

How to obtain a Microsoft document to demostrate we are an authorized Training Services Partner

javiertorrenteras — Fri, 04 Sep 2026 10:46:34 GMT

We are been required from some customers to demostrate we are an authorized Training Services Partner. As we still do not have a specialized badged we are not able to dowload from partner center any kind of letter to certified we are in that position. Do you know if there is any way to demostrate that authorization once we have been admitted in the TSP program but we are not with an specialized badge?

Partner Center Dashboard Access Issue

DanDonohue — Tue, 01 Sep 2026 21:12:10 GMT

Hi all,

I'm getting some reports that some of you who previously had access to Partner Center and the TSP Dashboard suddenly lost access in the last couple week. If this is you, can you please send me a direct message with a screen shot of what you're seeing, as well as the email address you're using to log into the site and your Microsoft Partner ID number.

Please do not post that information as a reply to this thread. Please send directly to me DanDonohue. Thank you.

Not all redeemed classes were included under the “Courseware Completions” criteria in MPN center

Alamisaad650 — Mon, 17 Aug 2026 18:47:21 GMT

Hello Team,

When comparing the data extracted from the MPN portal under the “Courseware Completions” criteria with the data available in the Microsoft Organizational Skilling Portal - Home, we noticed that several redeemed classes are not included.

As a result, our Courseware Completions score appears to be incomplete, which may affect our renewal status.

Examples of missing class IDs include: M3MGZ9 (SC-300), 54N235 (AZ-104), and others. In total, more than 15 classes are not reflected in our Courseware Completions score.

I can share the two source files used for the comparison if they would help with the investigation.

Could you please review this issue and advise on the next steps?

Many thanks,

Request for Hard-Copy Verification of Microsoft Certificates in Vietnam

viet5619951 — Tue, 11 Aug 2026 04:24:53 GMT

Dear Microsoft Certification Support Team,

I am writing to request assistance with the verification of my Microsoft certificates earned through Microsoft Learn and administered by Pearson VUE. My local government in Vietnam does not accept the online version of these certificates and requires hard-copy documentation issued by an authorized organization in Vietnam.

Unfortunately, Pearson VUE has informed me they cannot provide this support. I would like to know:

How I can obtain government-recognized hard-copy certificates for my existing Microsoft credentials.
Whether Microsoft Vietnam or an authorized partner can issue such documentation without requiring me to re-enroll as a student.

I appreciate your guidance on the next steps to ensure my certificates are properly recognized.

Thank you for your support.

Note: I have my personal account, not business so the link https://aka.ms/Credentials-Support not working

FY27 TSP Community Call Thread

DanDonohue — Thu, 06 Aug 2026 23:06:12 GMT

We'll use this thread to post updates for TSP Community Calls, including calendar invites to upcoming calls and links to post-call decks and recordings.

Please note: decks and recordings of previous calls are kept on the Learning Resources site for 12 months in our Community Call collection. Files from the most recent Community Call take 1-2 weeks to land in the collection.

New this fiscal: to be better prepared to present the information you want to hear, we've created a question intake form that we'll use to help plan the calls. Drop a question or some feedback and we'll take the information into account. https://aka.ms/TSPCallQuestions

MCAPS Start for Partners

DanDonohue — Tue, 04 Aug 2026 22:37:43 GMT

Hello all -

Coming off the recent MCAPS Start for Partners event, I want to make sure you're up on the latest that has come out of the Microsoft partner ecosystem. First, check out this blog post from Nicole Dezen, our Chief Partner Officer, which has a good summary of the announcements. You can also visit our Partner Activation Zone which has additional resources that will aid you understanding Microsoft's direction.

A couple items to note:

Some of the announcements do not have an impact on the Training Services Partner ecosystem and I want to ensure we don't generate any confusion. Things like the Partner Capability Score and Specializations are currently outside the TSP scope. I can tell you that behind the scenes we're actively working to bring the Frontier Partner vision into Global Skilling, but don't have anything to share with you yet.
There was further explanation to last year's announcement about the 6 solution areas moving down to 3. The team made it clear that this was a customer-facing marketing change only and has no impact on requirements, KPIs, benefits, incentives, or specializations. This means that you'll continue to be able to meet the 6 solution areas and you'll received additional benefits for each one that you achieve.

For example, if you achieve the Business Applications solution area you'll soon receive the public-facing AI Business Solutions badge. If you then achieve the Modern Work solution area you won't get an additional badge (it's the same as BizApps), but you'll get the benefits associated with achieving the additional area. Same goes for the 3 solution areas that feed into the Cloud & AI Platforms badge.

Previous 6 designations/paths	New badge
Business Applications	AI Business Solutions
Modern Work	AI Business Solutions
Data & AI (Azure)	Cloud & AI Platforms
Digital & App Innovation (Azure)	Cloud & AI Platforms
Infrastructure (Azure)	Cloud & AI Platforms
Security	Security

For those that registered for the event you can review session recordings here: MCAPS Start for Partners Home.

If you have any questions about what was announced at MCAPS Start for Partners, please let me know.

Metrics in Training Service Partner dashboard still shows not started

Hamras — Tue, 16 Jun 2026 14:50:55 GMT

our TSP was on-boarded some months before, and it has now been more than some months since we started delivering training courses. We received the welcome email, completed all required formalities, and have delivered some trainings, and learners redeemed the achievement codes, and completed the surveys in MTM. All of these sessions appear correctly in, MTM surveys, and related dashboards.

However, in Partner Center it still shows “Not Started.”

Could you guys please review this and help us understand why the status has not updated?

Thank you,

Lab Issues - Rolling Updates

DanDonohue — Wed, 26 Aug 2026 04:13:55 GMT

Hello all,

We're working on ways to better update our partner ecosystem on issues with labs. Until we have a more sustainable and scalable solution, I will provide updates to this pinned thread.

August 13

AZ-500 issue has been resolved.
SC-500 labs will be delayed one week to August 21 (August 7th title plan says August 14 release)

August 10

From Skillable for AZ-500: "A subset of labs in the below courses are currently impacted by an older VM SKU with limited availability. We have updated the labs under our control and have engaged Microsoft to have the content updated to a new SKU with more general availability."

Our Microsoft labs team is aware of the issue and working on it. Will update here when I have more info.

August 4

365 Defender Lab: Resolved
AB-210, AB-250, and MB-230: Resolved

July 29

Impact: 365 Defender Lab set to release 7/31. A bug is causing issues in activating the M365 Connector for the Security for AI service. User cannot proceed past trial activation window. Issue has been escalated, no time to resolution yet.
Impact: AB-210, AB-250, and MB-230. Dynamics trial license issue, unable to redeem Sales license. Issue has been escalated, no time to resolution yet.

SC-500 - Where are the ALH Labs?

Mario_Fuchs — Wed, 29 Jul 2026 15:12:48 GMT

I just downloaded and reviewed SC-500 and Instructor Notes.

It seems the ALH Providers are not offering LABs for this course. Some Labs show "BYOS". That is not deliverable. No one has free SCU or Copilot for Security Licenses on stock for training.

Only slides, no exercises or only click thru simulations again. Please come on, not another one of that.

Can anyone give a tip, where and how fully functional tenants for ALL (including the "expensive" copilot stuff) labs are available?

Thanks for any help

Mario

GitHub Copilot Voucher

hbi — Mon, 27 Jul 2026 14:23:21 GMT

Hi, where can I order GutHub - Copilot Voucher? They are needed for the Students. Thank you in advance.

What is the proper way to join TSP?

mvpkenlin — Mon, 27 Jul 2026 05:58:43 GMT

My company joined MAICPP already. We also filled the TSP onboarding form. However, there is no email send to us. I cannot find any info from the Partner Center too. May I know what is the proper way to join TSP?

Is there a website or email address to get in touch with support team?

Question about Microsoft IT specialist certification, in relation to Coursera.

KingNomad — Fri, 24 Jul 2026 17:36:57 GMT

Please, bear with me, as it took me 3 hours just to get navigated here for help.

I am taking IT courses with Coursera. I am not an IT professional...I am trying to change my career and my life.

I was taking Googles IT Support Specialist course, but after 4 days of classes, I came across a major roadblock: Outdated information on their QwikLabs setup.

The course was at least a year behind, the Demo on how to use Qwiklabs was seriously outdated, and Google has changed Qwiklabs into a "Pay to Create" gimmick that really doesn't work for anyone that is a Student, imo. $25+ to create a project, per project, and then 3 cents an hour while its running, can build up really fast.

It was also changes and charges that Coursera was unaware of.

So, how does this relate?

I want to switch over to Microsoft IT Support courses and certification, but i want to make sure that its up to date, and that i won't run into another "out of the course" pay wall structure, because i really don't have that kind of money to throw around like that. It may not seem like a major deal to alot of people, but I am maintaining two households, on two continents, off one paycheck, and Im a kitchen employee...so Im sure alot of people can relate to how this is suddenly an issue.

Can anyone verify how up-to-date that course is, from Microsoft, on Coursera? Im trying to change my life, and its already upsetting finding i wasted a weeks worth of effort.

MCAPS Start for Partners Today (July 22)

DanDonohue — Wed, 22 Jul 2026 02:34:39 GMT

Hi all -

Reminder that MCAPS Start for Partners is happening today, July 22nd. This is great opportunity to hear where Microsoft is taking the partner ecosystem in FY27 and beyond. Even if you can't join live, register for the event so that you can review recordings at your convenience.

MCAPS Start for Partners Home

We'll recap important updates on the August Community Call.

Dan

Questions on Partner Onboarding, PL-300 Training Workflow, Vouchers, and Certification Status

user98765 — Tue, 21 Jul 2026 09:58:53 GMT

Hello,

We are a new Microsoft Partner and we are about to deliver our very first training courses preparing for the PL-300 certification.

To ensure our training session data is properly tracked and recorded by Microsoft, could you confirm if our planned workflow is complete?

Here is our current process:

Our MCT (Microsoft Certified Trainer) delivers the training to the learners, using the official Microsoft course material.
At the end of the course, we send the course completion validation link to all learners (to help compute performance KPIs).
We send the satisfaction survey via Metrics That Matter (MTM) (the link is sent to both the learners and the MCT).
We issue exam vouchers to the learners.

Specific Questions:

Microsoft states that we must use the official Microsoft Learn content, which is freely accessible. Are we allowed to supplement this official material with our own custom training content and exercises for our learners?
How does the voucher assignment process work on Pearson VUE? What specific information do we need to provide so that learners receive and can redeem them properly?
We would like to offer our learners the option to finance this training through France's CPF (Compte Personnel de Formation). However, the certification file on France Compétences appears as inactive (RS5445). Is a renewal or re-registration planned for the French market?
Can we publicly communicate our Microsoft Partnership (as a Training Services Partner) even if we have not yet reached the required KPIs listed in our Partner Center dashboard?

Thank you in advance for your guidance and insights!

Best regards,

TSP Onboarding and Partner Center Access Questions- GSI Microsoft Partner

StachelS13 — Thu, 02 Jul 2026 20:33:00 GMT

Hi There,

Quick question regarding our Microsoft TSP onboarding.

We submitted our onboarding request on June 5, 2026, but did not receive any updates until today (July 2, 2026), when my Microsoft GSI Skilling Lead helped connect me with your internal team. At that point, someone confirmed that our organization has now been onboarded as a TSP.

My question is: Should we expect to see any changes in Partner Center once the onboarding is completed? For example:

Should a TSP section or tab become available?Should we now see an option to purchase the TSP Action Pack or is that optional?
Are there any Partner Center permissions or configurations that still need to be completed on our side?

Additionally, I have a team in South Africa asking me to grant them access to Partner Center so they can manage TSP-related activities and track metrics. Before I proceed, I'd like to understand whether that access is actually required and whether I'm heading in the right direction.

Could someone please provide some guidance on the expected next steps and what we should be seeing in Partner Center following the onboarding?

Thank you in advance for your help.

FY27 MCT Newsletter Thread

DanDonohue — Thu, 02 Jul 2026 15:57:55 GMT

In partnership with rohankapoor, who manages the MCT program, we'll begin providing his MCT Newsletter on this forum so that you can stay updated with changes, announcements, and other information that may be relevant to your training business.

MCTs: please direct your questions to the MCT Lounge which is your exclusive community for everything MCT
TSPs: post any questions in this thread

Thank you.

Fix Implemented - Are You Having Achievement Code Issues?

DanDonohue — Mon, 27 Jul 2026 20:19:26 GMT

July 27 - Fix has been deployed. It may take up to 24 hours to propagate through the system. If you don't see achievement code buttons return by Tuesday afternoon Pacific Time, please let me know. Also, make sure you're loading a refreshed version of the page (crtl + r).

July 24 - Deployment of fix is now scheduled for Monday, July 27th.

July 23 - Fix has been delayed while other fixes occur at the datacenter level. Awaiting details on a new timing for the fix. Will update here when I know more.

July 22 - Fix should start rolling out tonight. Please check the course page for the achievement code button (Hit crtl + r to refresh). Please let me know if you still do not see the button after July 23. Thank you.

July 18 - Good news today. Engineering has determined the issue, and a fix is coming in the early days of next week. I'll keep you updated when we get the fix implemented. Thank you for your patience.

July 15 - our engineering team is not seeing a widespread outage on their side, but they are continuing to investigate. If you are still experiencing an outage please send me a private message (please do not post any PII directly in this thread) with the following:

Your partner organization name (+ MPN ID if you know it)
Email address you're using to log into your Admin account on Learn
Which courses you were previously able to generate codes but no longer can (examples, doesn't have to be all of them)
Approximately how long you have not been able to generate the codes

I plan to update this thread every 2 days while we investigate the issue. Thank you!

July 13 - thanks to all that shared their current achievement code issues. The team continues to investigate but no current time to resolution.

July 1 - Hi all, I've seen a few posts regarding sudden issues in generating achievement codes. If this is an issue for you can you please reply to this with the course you're trying to generate and the approximate time you tried to generate? Trying to determine the scope of the problem.

If you previously had an issue but it appears to be resolved now, please let me know that as well.

Thanks,

Dan

PL-300 Achievement codes

WFD-DM_1 — Wed, 01 Jul 2026 18:24:55 GMT

We are unable to generate achievement codes. Is there a systemwide problem?

AB-900 No achievement code

ChrisHoardMVP — Wed, 01 Jul 2026 15:15:36 GMT

Hi,

We delivered AB-900 today. Logging into Learn with our TSP account to the AB-900 URL, there is no ability to generate achievement code. Checking other courses, no abiliy to generate achievement codes on them either.

Has something changed? Had no issues since being first enrolled when the program started years ago.

Please could someone help, or direct me to the required support channel

Best, Chris

DP602 no achievement code

QACourseware_1 — Tue, 30 Jun 2026 12:40:40 GMT

we dont seem to be able to create an achievement code for this course we just get the error "we could not create your code at this time. Please try again"