Azure Communication Services topics

ACS protection

jsidwell — Tue, 22 Apr 2025 13:34:43 GMT

Hi,

If we have an external application that is configured to send SMTP from a custom domain using Azure Communication Service and the application is compromised in some way, are there any built-in protections to filter spam or malicious emails from being sent? i.e. similar to the protections in defender/Exchange online...

token access's problem

SergeLouijuste — Thu, 06 Feb 2025 19:29:34 GMT

Hi every one,

i'm trying to link any results of my simulation's project to azure digital twin. i need a token access that i dont have in my student account. can i know how to renew my student account and the token access on entra ID?

Events for an agent not picking up the call

nthslalom — Fri, 10 Jan 2025 16:21:16 GMT

Hi,

We have a requirement where the caller should be transferred to voicemail recording when the agent does not pick up the call. Currently, if the agent does not pick up the call, the caller reaches the agent's personal voicemail. Is it possible to interrupt that and redirect the call to ACS voicemail recording mechanism?

The ACS framework send a "CallTransferAccepted" if the personal voicemail is reached. Are there any events which can be used to detect that agent did not pick the call. We tried the Job router, but it does not seem to detect that agent is not picking the call.

Any suggestions?

Thanks

Issue with Joining Microsoft Teams Meeting Directly from React Native App Using Azure Communication

codeRN021 — Tue, 24 Sep 2024 05:09:41 GMT

I am currently working on integrating Azure Communication Services into a React Native app to enable direct joining of Microsoft Teams meetings. I have followed the official Azure repository for React Native: https://github.com/Azure-Samples/communication-services-ui-library-react-native

Problem Description

The issue I am encountering is that, after providing the access token and Microsoft Teams meeting link, the app does not behave as expected. Instead of directly joining the meeting, the user is redirected to an input fields screen, requiring additional interaction. My goal is for the app to join the Microsoft Teams meeting immediately after entering the access token and meeting link, without any intermediate screens.

Issue

When clicking "Join Call," instead of seamlessly joining the Microsoft Teams meeting, the app redirects to an input fields page. This step is unnecessary in my use case, as I want the app to join the Teams meeting directly. I am unsure whether this issue is due to an incorrect setup in the Azure Communication Services configuration or something related to the code implementation.

Could someone please assist me in resolving an issue where my app redirects to an input fields page instead of joining a Microsoft Teams meeting directly? Thank you!

TLS 1.3

default-usersecurity — Tue, 27 Aug 2024 19:01:20 GMT

Have Microsoft published an article which provides all the services which support TLS 1.3?

Any plans to support Teams Chat interop outside meetings?

rafael_canto — Wed, 07 Aug 2024 03:32:15 GMT

Hi,

I'm trying to build an integration between our app users chat (using ACS chat threads) and Teams threads to integrate external customers to our employee's, but so far I understood, this is not possible.

Any workarounds or plans to add support to this scenario?

Speech Recognition for Alphanumeric

AravindManohar83 — Fri, 02 Aug 2024 12:38:45 GMT

Hi,

I am using Azure Communication Service with Cognitive Service for handling voice call scenarios (STT and TTS). One of our customer use cases requires alpha-numeric input in a workflow. The Azure Speech recognizer performs well for numbers and other patterns. However, when the user spells out alphabets for alphanumeric values, the recognition success rate is very low.

For example, the product ID pattern is like "P-43246". In most cases, "P" is recognized as "D", "B", or "3".

I have tested this on both mobile phone networks and VoIP. The success rate is significantly lower on mobile networks.

Is there any settings available to improve the recognition success rate?

Azure Services used:
ACS Phone Number
Azure Cognitive Service
Event Grid Subscriptions

Thanks,

Aravind

how to record both video and unmixed audio of a group call

vish28 — Mon, 15 Jul 2024 11:49:41 GMT

Hi,
I need to record a meeting's video as well as unmixed audio stream of the call,
but it seems from the documentation, we can only either record a mixed audioVideo format, or an unmixed multi channel audio format, we can not do both at the same time, I tried to start recording on the same serverCallId 2 times with different format mentioned, that did not work,

is there any way to achieve what I want?

Certificate Expiry Alery

saikat100 — Mon, 08 Jul 2024 17:19:16 GMT

Hello,

We are using certificate-based authentication for Azure ADD-APP. Generally, the certificate comes with 1 year validity. Can we create an alert to notify us when the certificate expires?

Failed to create remote connection for private endpoint

Amanwandb — Tue, 25 Jun 2024 13:32:18 GMT

Hi Team,

We have set up an application gateway in Azure and enabled the private link service within the Azure application gateway. However, after configuring the above setup, we have encountered an issue while trying to create a private endpoint from either another tenant or the same tenant. We consistently receive the following error: An error occurred. Failed to create remote connection for private endpoint /subscriptions/175b2/resourceGroups/test/providers/Microsoft.Network/privateEndpoints/tstt (Code: InternalServerError)

This configuration was working correctly until about 20 days ago, but since then, we have been facing this error continuously.

We have strictly followed the Azure documentation to create the application gateway and configure the private link within it: Configure Azure Application Gateway Private Link

Any assistance or insights on resolving this issue would be greatly appreciated.

Azure Communication Service / Call a Call Queue

adscreen — Thu, 13 Jun 2024 06:14:40 GMT

Hello

When I try to call a call queue in the same tenant from Azure Communication Services, a connection is established and then terminated shortly afterwards with this error code: {message: 'CallSetupError', code: 403, subCode: 10391, resultCategories: Array(1)}

I could not find anything about this error code in the documentation. Can anyone help me here?

I have also adjusted the tenant policy as described here: https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/voice-video-calling/get-started-teams-call-queue

Best regards

Traditional Sockets communication in Azure

NotSoFastEddie — Mon, 06 May 2024 00:58:45 GMT

I have an in-Store server that is using traditional socket communications to an on-prem IBM IIB MQ service to request data from an Azure hosted eComm backend. IIB receives the request made through sockets, transforms the data and makes a RESTful call to our Azure backend.

I am looking to migrate the IIB actions to Azure in favour of an Azure service, something like Azure Web PubSub.

Any suggestions?

Not sure if this drawn quite correctly, but hopefully you get the idea.

Query Regarding audio url playback and Concurrency in ACS

smriti_ms — Fri, 05 Apr 2024 08:46:13 GMT

I am looking for answer of 2 questions.

1. If ACS can support audio url to return response to user over call. My team is working on bot service for PSTN where we take user input and bot returns response as audio url. How can I play this back to user.

2. We want to build this at scale for inbound calls. So what happens if thousands of people are calling the same number at the same time. Basically we want to understand concurrency capability around ACS.

Try Phone Calling in Preview portal failing

StephaneBouillon — Fri, 29 Mar 2024 14:28:08 GMT

Hi,

I'm trying out the Try Phone Calling - Azure Communication Services | Microsoft Learn on ACS in the Preview Azure Portal, and I get an error for even the most basic thing. I set up an ACS resource, and added a phone number for outbound and inbound calls. When I try to make a call, I get an error Call failed SIP code 603 Decline subcode 560603

I must be overlooking something really obvious. Can anybody help ?

Stephane

Calling a phone and playing a message from logic apps

StephaneBouillon — Tue, 26 Mar 2024 12:56:34 GMT

Hi,

My objective is to have a logic app that makes a server side outbound phone call, and plays a prerecorded message, that's it. I've been looking at communication-services-dotnet-quickstarts/OutboundCallReminder at main · Azure-Samples/communication-services-dotnet-quickstarts (github.com) but I'm getting lost in understanding all the moving parts. Is there a demo walkthrough article or webinar available ?

Alternatively, is there a power automate connector available for this scenario ? Or has anybody done this just using REST API for Azure Communication Services ? A simplified sample would be exactly what I'm looking for.

Stephane

sudo apt update error, i need help, please

shouqinguan666 — Tue, 12 Mar 2024 06:19:00 GMT

sudo apt update
Get:1 file:/var/cuda-repo-ubuntu2204-12-4-local InRelease [1572 B]
Get:1 file:/var/cuda-repo-ubuntu2204-12-4-local InRelease [1572 B]
Hit:2 http://azure.archive.ubuntu.com/ubuntu jammy InRelease
Hit:5 http://azure.archive.ubuntu.com/ubuntu jammy-updates InRelease
Hit:6 http://azure.archive.ubuntu.com/ubuntu jammy-backports InRelease
Hit:7 http://azure.archive.ubuntu.com/ubuntu jammy-security InRelease
Ign:3 https://developer.download.nvidia.cn/compute/cuda/repos// InRelease
Hit:4 https://developer.download.nvidia.cn/compute/cuda/repos/ubuntu2204/x86_64 InRelease
Err:8 https://developer.download.nvidia.cn/compute/cuda/repos// Release
404 Not Found [IP: 36.153.62.132 443]
Reading package lists... Done
E: The repository 'https://developer.download.nvidia.com/compute/cuda/repos// Release' does not have a Release file.
N: Updating from such a repository can't be done securely, and is therefore disabled by default.
N: See apt-secure(8) manpage for repository creation and user configuration details.

Redirecting Phone Call goes to busy signal...

mteiken — Fri, 09 Feb 2024 20:54:19 GMT

I have an Azure toll free number I am using to send SMS messages and when this number receives a phone call I want it to redirect to another number that we own outside of Azure.

I have hooked up an azure function to trigger through the event grid on the incoming call event. The function is triggering fine but I get a busy signal. Any ideas? The phone number I am attempting to dial for the example is a weather forecast number for Minneapolis, MN. It works fine when I call it directly from my cell.

EventGridData data = JsonSerializer.Deserialize<EventGridData>(eventGridEvent.Data.ToString()); var client = new CallAutomationClient("xxx"); string incomingCallContext = data.incomingCallContext; var callerIdNumber = new PhoneNumberIdentifier("+XXXXXXXXX"); // This is the Azure Communication Services provisioned phone number for the caller var target = new CallInvite(new PhoneNumberIdentifier("+19523616680"), callerIdNumber); _ = await client.RedirectCallAsync(incomingCallContext, target);

Azure Communication Services Chat add MicrosoftTeamsUserIdentifier fails

JustDavidJ — Sat, 03 Feb 2024 13:33:38 GMT

I am trying to build a proof of concept chat app that allows our internal Teams users to join an Azure Communication Services Chat thread.

I have managed to convert the Azure AD token to a Communication Services Token using
identity_client.get_token_for_teams_user() in Python.

I then create a MicrosoftTeamsUserIdentifier object using the 'oid' attribute from the Azure account.

But when I attempt to add this user to the thread using 'chat_client_thread.add_participants()
it errors out with 403 permissions check failed.
the underlying call to the communication services add api succeeds with a 201 response code.
but after that it somehow gets converted to a 403 response.

Then after that it errors again because the underlying code is expecting all Communication Identifiers to contain an 'id' field and MicrosoftTeamsUserIdentifier does not contain that field.

This is the final error I see at the top level.

File "******/chat-server-poc/.venv/lib/python3.10/site-packages/azure/communication/chat/_utils.py", line 53, in create_dict result[participant.identifier.properties['id']] = participant KeyError: 'id'

Looking for guidance or example code.

Thanks.

Seeking Insights on Marketing/Campaign Emails with Azure Communication Services

janakkhadka — Thu, 01 Feb 2024 04:17:18 GMT

Hi everyone!

I'm currently exploring options for sending marketing/campaign emails, and I'm particularly interested in knowing if there's a way to utilize Azure Communication Services for this purpose. Has anyone delved into this before? Any insights or experiences you could share would be greatly appreciated!

Additionally, I'm curious about the integration possibilities with Sendy and Azure Communication Services. Can someone provide guidance on whether Sendy can be seamlessly integrated with Azure Communication Services, akin to how it works with Amazon SES?

On a broader note, it seems like a great idea for Microsoft to expand the options for marketing/campaign emails within Azure Communication Services. Perhaps having upfront deployment features, surpassing the Microsoft 365 Email Sending Limits, could add significant value.

Your valuable insights on these topics would not only assist me in making informed decisions but could also benefit others in the community. Please feel free to share your thoughts and experiences!

Looking forward to hearing from you.

is there any callback event in ACS if user not picking the call and call get transfers to voice mail

Anjali07 — Thu, 25 Jan 2024 15:09:22 GMT

is there any callback event in ACS to identify if user not picking the call and call get transfers to voice mail