Discussions topics

Routing agent if the answer is not in the agent knowledge

Stefan31 — Sat, 30 May 2026 01:19:30 GMT

Hello,,

I have an agent with knowledge about buildings. The agent can not use web knowledge.

How I can root the agent to do a spezial action if I ask the agent about a different topic? I

I want to bring the agent to send an email if the question is not in the knowledge.

Example:

When I ask the agent about animals: I like the agent to send an email,

When I aks the agent about buildings: The agent will give me an result form the knowledge.

Thanks for your help

Stefan

Agent Builder, Copilot Studio, or Azure AI Foundry: How We Decide for Every Client

ElliotMargot — Thu, 14 May 2026 14:16:44 GMT

Every client conversation starts the same way. Someone has seen a demo, attended an Ignite session, or read a press release. They want to build an agent. Then comes the question that derails more projects than any technical challenge:

"Which tool should we use?"

After deploying agents for clients across industries - insurance, professional services, manufacturing, public sector - we have developed a repeatable framework for answering that question. It is not based on which tool is newest or which has the best marketing. It is based on where projects actually succeed or fail in production.

The three tools are not competitors

The first mistake most teams make is treating Agent Builder, Copilot Studio, and Azure AI Foundry as a hierarchy - basic, intermediate, advanced. That framing leads to bad decisions. They are not a ladder. They are three distinct tools built for three distinct contexts. The right question is not "which tool is most powerful?" It is "which tool fits this project's constraints?"

The framework: 4 questions

We evaluate every project against four dimensions before recommending a tool:

Who is building it?
Where do users live?
How complex is the logic?
Who owns it after go-live?

	Agent Builder	Copilot Studio	Azure AI Foundry
Builder profile	Maker, no code	Developer / power user	Pro developer, Python
User surface	M365 Copilot Chat	Teams, web, M365 Copilot	Custom app, any surface
Logic complexity	Simple Q&A, task routing	Multi-step flows, connectors	Fully custom orchestration
Post-go-live ownership	Business team	IT + Business joint	Engineering team
Governance	M365 Admin Center	Power Platform DLP	Custom, Azure RBAC

When we recommend Agent Builder

Agent Builder is the right call when the business team wants to own the agent end-to-end, the use case is bounded, and the users already live inside M365 Copilot Chat. The key advantage is distribution - an Agent Builder agent surfaces natively inside Copilot Chat with zero additional deployment work. No IT ticket, no app registration, no Teams app package.

The ceiling is real. Agent Builder does not support complex branching logic, external API calls, or dynamic prompt injection. The moment a client asks "can it also update a record in our CRM?" the answer is usually no.

Use it when: The maker owns it, the use case is narrow, and M365 Copilot is already the user's primary surface.

When we recommend Copilot Studio

Copilot Studio is our default recommendation for the majority of enterprise agent projects. It covers the wide middle ground between no-code simplicity and full-code flexibility - within the Microsoft governance perimeter most enterprise IT teams already control.

Power Platform connectors - 1,000+ out-of-the-box connectors means most enterprise data sources are reachable without custom API development
M365 Copilot channel - surface a Copilot Studio agent directly inside M365 Copilot Chat, Agent Builder-level distribution with enterprise-grade logic underneath
Topic-level governance - fallback behaviors, confidence thresholds, escalation paths configurable without code
DLP policy enforcement - the agent operates within the same data loss prevention perimeter as the rest of the Power Platform tenant

The most common mistake: under-investing in the knowledge layer. The agent authoring is the easy part. Getting SharePoint content structured, metadata consistent, and documents deduplicated is where most projects hit delays. Budget for it.

Use it when: The use case requires connectors, dynamic responses, or M365 Copilot integration - and you want IT to own governance without requiring a developer team.

When we recommend Azure AI Foundry

Foundry is the right call when you need to bring your own model, build a fully custom orchestration pipeline, or integrate into a surface that has nothing to do with Microsoft 365. In practice, this means one of three scenarios:

The client has a model fine-tuned on proprietary data that must be used
The agent is embedded inside a custom-built web or mobile application
The logic requires Python-level control - complex reasoning chains, multi-agent coordination, custom evaluation loops

Foundry projects require a professional developer, take longer, and produce something the business team cannot maintain without engineering support. That is not a reason to avoid it - it is a reason to be honest with the client upfront.

Use it when: You need full control of the model, the orchestration, or the surface - and you have a developer team to own it.

The question that resolves most debates

When a client is torn between Copilot Studio and Foundry, we ask one question:

"Who is answering the 2am support call when this breaks in production?"

If the answer is a developer, Foundry is viable. If the answer is the IT admin or the business owner, Copilot Studio is the right call. Not because Foundry is unreliable, but because the operational model has to match the tool. More projects fail from ownership mismatch than from technical limitations.

What we see go wrong

Reaching for Foundry too early. Developers often want full control and reach for Foundry before validating the use case. We have rebuilt several Foundry POCs in Copilot Studio when the production constraints called for it - faster to ship and cheaper to run.

Under-scoping Agent Builder. Business teams choose Agent Builder because it looks simple, then hit the ceiling at month two. The re-platform cost is higher than building in Copilot Studio from the start.

Ignoring the M365 Copilot channel. Many Copilot Studio projects are deployed as standalone Teams apps when they could surface directly inside M365 Copilot Chat. The distribution advantage is significant and underused.

The short version

Agent Builder - maker-owned, bounded use case, M365 Copilot surface, fast
Copilot Studio - IT + business joint ownership, connectors, production governance, M365 Copilot integration
Azure AI Foundry - developer-owned, custom model or surface, full control, higher cost

Start with the ownership model. Everything else follows.

Elliot Margot - Team Lead Jumpstart, Copilot and Agents at Witivio (Microsoft Partner). Connect on LinkedIn.

Copilot Studio User Group • New Contact Booklist!

UhLukas — Wed, 15 Apr 2026 12:39:46 GMT

This Announcement May Contain A Referenced Blog Post Related To This Discussion Post

What Is The Copilot Studio User Group Contact Booklist?

The Copilot Studio User Group ( CSUG ) Contact Booklist Is An Short Comprehensive List That Contains A List Of “ CSUG Staff “ To Contact This is To Ensure That Our CSUG Members Get Direct Assistance With Whatever It Is They Need Hep On The Copilot Studio User Group

Does This List Get Updated?

The List List Is Maintained Daily Any New CSUG Member That Is Already A CSUG Staff Will Be Added To This List Depending On Their Selected Department Which Is Handled Through Direct Messages

Why The List?

We Want To Make It Easy For Our CSUG Members To Get Direct Assistance Without Any Hassle Instead Of Pinging A CSUG Staff Member Repeatedly Instead We’ve Decided To Allow CSUG Members To Post Their Questions To The Copilot Studio User Group & Get Assisted From Their Created Discussions Related To Copilot Studio Or The Copilot Studio User Group Itself

Copilot Studio User Group • About Microsoft Copilot Studio

UhLukas — Sun, 11 Jan 2026 15:06:48 GMT

What Is Microsoft Copilot Studio?

According To serinf Microsoft Copilot Studio Is The Platform That Enables You To Create Conversational AI Agents Using An Low Code Interface

How To Access Copilot Studio?

The: " `Resources` Tab Has Details On How To Access Copilot Studio

📌 Copilot Studio User Group – Community Guidelines & Expectation

UhLukas — Sun, 04 Jan 2026 15:13:58 GMT

Welcome to the Copilot Studio User Group! 🚀

To ensure this group remains a productive, respectful, and safe space for all members, please read and follow these guidelines:

1️⃣ Be Respectful

Treat all members with courtesy. No harassment, offensive language, or personal attacks will be tolerated.

2️⃣ Stay On Topic

Posts should focus on Microsoft Copilot Studio, AI integrations, or related discussions. Off-topic posts may be removed.

3️⃣ No Spam or Excessive Self-Promotion

Relevant sharing is fine, but avoid unsolicited promotions or links unrelated to group discussions.

4️⃣ Respect Microsoft Policies & Confidentiality

Follow Microsoft’s Community Code of Conduct and never share confidential or proprietary information.

5️⃣ Ask Questions & Collaborate

Encourage knowledge sharing and learning. Questions and thoughtful discussions are welcome.

6️⃣ Report Concerns Privately

If you see inappropriate content or behavior, contact the admin directly. Avoid public conflicts in the discussion threads.

7️⃣ Admin Authority

Group admins have the right to moderate content and membership to maintain a safe and productive environment. This includes editing, moving, or removing posts and members if necessary.

Thank you for helping make this a supportive and high-value community. Let’s build, learn, and collaborate together! 🌟

Suddenly prohibited from using my home photos in Copilot images

ScottCincy — Thu, 19 Feb 2026 19:32:01 GMT

As a fan of old B-Movies, I've been creating fictitious B-Movie posters with Copilot. I've been using the faces of myself and wife from home photos for the faces of the "stars" on these posters. Suddenly, copilot says my home photo are copyrighted and can't be used. From Copilot - "The image generation was blocked due to copyright concerns, likely because the uploaded photo contains recognizable faces. I can’t generate an image using those likenesses." It can't even use the photos to create images that are similar to our faces.

Home photo

The type of poster it used to allow.

I own the home photo, so clearly, I have the rights to it. The file even has the date, camera, settings, etc... This is beyond frustrating! If there is a question of ownership or copyright, Microsoft should have some sort of release form I can post to Copilot when I want to use a home photo. I've not has this problem with any other AI Image Creation. However, Copilot had been creating the best artwork, and I would like to continue to use it. How can this be rectified?

Error catching in copilot studio

AjayS — Wed, 26 Nov 2025 08:37:39 GMT

Hey, Is there a way to catch the errors in copilot studio and sent back a fallback message that is prepared rather than the technical error with its informations. I have file uploading involved and it may sometime exceed the file size or page number limit. So when it is used within custom prompts it may lead to error. Is there a way to check this right at upload itself so that the user can be informed to upload a new file within the limits. also after the prompt or in it if any error arises can i catch it and instead share a message like upload the file again rather than the error and agent crashing

Hi, Is there a way to add and remove files into the knowledge source during run time?

AjayS — Wed, 19 Nov 2025 11:57:20 GMT

I have an agent set up which asks user to upload files. I have set up a prompt with questions in it and i want the agent to create generative answers based on these uploaded files. Also the files are to be removed after each session as the answers should be exclusive to that session alone based on the files that the user uploads during that session. Is there a way to do this?
I tried creating a dynamic folder based on GUID for each session in sharepoint and uploading the files in that. I also added the folder where the dynamically created folders are situated as a knowledge source. It did work but the agent started indexing the responses and the even when the files were removed and new folder created and files uploaded into that the agent still generated responses based on previous files due to indexing issues. Is there a way to solve the indexing issues?
if not could someone suggest how i can tackle the issue

Is there a way to concatenate or join the values contained in a variable with a string.

AjayS — Thu, 13 Nov 2025 04:27:43 GMT

I have generated a dynamic folder path and the only way to get the folder path is via the values i have stored in a variable. I have to execute the create file connector in sharepoint but i want to add the library path along with the dynamically generated folder path for it to execute but i am not able to do so. I cant concatenate the library path initially with the variable either as it is used as folder path for the create folder connector. Does anybody know a way to solve this

Who’s Allowed To Join The Copilot Studio User Group?

UhLukas — Wed, 12 Nov 2025 18:29:29 GMT

This Post Is About Who Is Allowed To Join The It Is Not An Official Copilot Studio User Group Policy Or An Copilot Studio User Group Guideline

Who’s Allowed To Join The Copilot Studio User Group?

Who’s Allowed To Join The Copilot Studio User Group?	User Group Privacy Type
Anyone On The Microsoft Tech Community That Is Interested In Microsoft Copilot Studio May Join The Copilot User Group	Public User Group

Who Can Start Discussions On The Copilot Studio User Group?

UhLukas — Tue, 11 Nov 2025 17:54:28 GMT

This Post Is About Who Can Post On The Copilot Studio User Group It Is For Members That Want To Know Who Can Start Discussions On The Copilot Studio User Group

Who Can Start Discussions On The Copilot Studio User Group?

Group Members That Have Joined The Copilot Studio User Group Can Post About Copilot Studio & Ask Questions About Copilot Studio & Even Discuss About Copilot Studio

How To Post To The Copilot Studio User Group?

UhLukas — Mon, 10 Nov 2025 16:29:04 GMT

How To Make An Post?

Problem Exporting Copilot with Custom Connection

Mike Allen — Sun, 09 Nov 2025 21:32:51 GMT

I have a clean environment in which I have created a single solution, "Xero4Copilot", that contains a single agent "Executive Summary". This agent uses a Custom Connector "Odatalink_report", which is created from a tested Swagger file.
The Agent uses two endpoints from the connector as tools. The Agent is using the tools well, with no configuration errors.

I wanted to clarify the problem before calling for help, hence the clean install and intro.

When I export the solution, I get a failure, the GUI gives the same answer, this is the output from PAC CLI:

PS C:\Users\mike\Downloads> pac solution export -n Xero4Copilot
Connected as email address removed for privacy reasons
Connected to... Xero4CopilotDev

Starting Solution Export...
Microsoft PowerPlatform CLI
Version: 1.50.1+gabb74d2 (.NET Framework 4.8.9221.0)
Online documentation: https://aka.ms/PowerPlatformCLI
Feedback, Suggestions, Issues: https://github.com/microsoft/powerplatform-build-tools/discussions

Error: Exporting connection reference mike_executiveSummary.shared_mike-5fodatalink-5freport-5f24577e437a5ff0b6.a4cd806a-ef0b-4680-acf3-34e5b779930f for a custom connector requires the custom connector to be added to a dataverse solution. Please add connector shared_mike-5fodatalink-5freport-5f24577e437a5ff0b6 to a solution and retry.

I've tried various adds of components, but this does not really seem to be the problem. I have reduced the problem to a single area of interest:

I was wondering if I need to register that Custom Connector or add some metadata.

Any thoughts on how to resolve this problem? I've decided to call it a problem and see if it is an issue, haha!
TIA
Mike

How To Get Help From Microsoft Support

UhLukas — Mon, 12 Jan 2026 13:46:18 GMT

Official Microsoft Support

Microsoft Support

Introduce Yourself!

UhLukas — Tue, 28 Oct 2025 18:32:29 GMT

This Is A Thread Feel Free To Introduce Yourself To The Microsoft Copilot Studio User Group Community!