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News to Know – Volume 3, Edition 8, late July 2026

amywheater — Tue, 04 Aug 2026 15:46:57 GMT

Welcome back! This month brings sharper Copilot-powered insights, more polished ways to share results, and a refreshed set of global benchmarks — all aimed at helping you turn employee feedback into meaningful action with Viva Glint & Pulse. Inside you'll find what's newly available, an early look at what's coming next, and the latest thinking to help you measure what matters and sustain momentum across your employee experience strategy.

New on your Viva Glint platform

This section highlights new capabilities now available to help you strengthen Copilot experiences, reporting, and benchmarking in Viva Glint.

Comment Reporting: Copilot-Enhanced Topic Assignment. Now generally available, Viva Glint uses Copilot to assign topics to employee comments with markedly higher accuracy than the legacy NLP pipeline. Comments are mapped to the right topics more consistently, giving you cleaner, more trustworthy topic-level views of what your people are saying. The report experience is unchanged for end users. This capability is controlled by the existing Glint Copilot VFAM toggle; if the toggle is enabled for your organization, Copilot-enhanced topic assignment will apply to new comments automatically. If the toggle is off, the legacy NLP pipeline continues to apply. Learn more here.

Reporting: Enhanced Heat Map report export to PowerPoint. With this release, Managers will be able to export the default sections from the Heat Map report in Viva Glint directly to editable PowerPoint slides. This enhancement allows for easier and quicker consumption of this report outside Viva Glint, compared to the previous export method which included static screenshots. Learn more about the Heat Map report here.

Benchmarks: Refreshed Global benchmark suite. As part of our annual benchmark cycle, Global benchmarks will be refreshed using Viva Glint survey data collected from July 2025 through June 2026 giving you current, reliable external comparisons in your reporting. No setup is required, and this follows the recent Industry, Region and Country benchmark suite refresh. 

As a reminder, to access external benchmark comparisons in reporting, customers must opt in to benchmarking. Opting in increases the overall benchmark data pool, improves data coverage, and supports a broader set of benchmark suites. Customers who have not opted in won’t be able to view or include external benchmarks in their reports. 

Coming soon to Viva Glint

The following section offers an early look at capabilities coming to Glint — shaping the future of Copilot experiences, survey administration, data quality, and the employee data lifecycle.

Copilot Admin Assistant | Generally available in September. Previously previewed, the Copilot Admin Assistant is on track for general availability with the September release. This first phase introduces an in-product Copilot experience that provides contextual, step-by-step guidance for configuration tasks using Microsoft Learn content. By bringing help directly into the product, it reduces the need to search through documentation and makes common administrative tasks easier to complete. Coaching and action-taking capabilities are planned for future releases.

Survey administration: Survey authors own their survey results | Generally available in August. Survey administrators (survey authors) will gain direct access to the reports for the surveys they own, as well as the ability to administer key parts of the survey setup reducing dependence on central admins and helping teams close the loop on their own programs faster.

Expanded admin controls for user-delete data handling | Generally available in August. We're continuing to expand control over the employee data lifecycle. Admins will be able to retain a user's email and employee ID after a user is removed from Glint preserving historical reporting accuracy and user-delete configurations will honor the toggle values in effect at the exact time of deletion. Together these give admins more predictable, compliant handling of user data.

Case insensitivity for Glint attributes | Public preview in August. Attribute values will be treated case-insensitively across the platform, removing a common source of duplicate or split values in reporting and filters when upstream systems vary on capitalization. This should make attribute hygiene less brittle for admins and reduce confusing splits in the data.

Glint ingestion details on the MODIS Ingestion Validation Page | Public preview in August. Admins on Viva Glint's modern data platform will get clearer, in-platform visibility into Glint-specific ingestion outcomes on the validation page making it easier to confirm that data landed as expected and to troubleshoot when it didn't.

Manager hierarchy calculation improvement | Public preview in August. We're improving how Glint calculates the manager hierarchy for large, complex organizations, targeting more accurate rollups and fewer edge-case anomalies. This lays a stronger foundation for organizational reporting and hierarchical views in enterprise-scale environments.

Copilot-supported commenting for survey takers | Private preview, targeting September. Viva Glint survey participants will be able to use a streamlined Copilot experience to rewrite all or part of their open-text responses. By helping respondents refine and de-identify their feedback, this capability can encourage greater participation and more candid, detailed comments. Based on private preview learnings, the experience will be gated by a dedicated VFAM toggle and supported by updated privacy documentation. General availability is targeted for September.

See our public roadmap for more feature updates.

Events and learning opportunities

Stay up to date with updates and resources designed to help you get more value from Viva Glint & Pulse.

Previous EECC Customer Engagement Sessions:

June 25th – Viva Glint Notification Delivery Visibility

In late June, customers joined the Employee Experience Customer Connection (EECC) program to explore early concepts for a new Notification Delivery Visibility capability in Viva Glint. The session focused on helping administrators better understand what happens after survey invitations and reminders are sent, addressing a long-standing customer challenge around notification troubleshooting and delivery confirmation.

Today, Glint administrators can schedule and manage communications, but they have limited visibility into whether notifications were successfully delivered. Many organisations rely on Exchange Message Trace and IT teams for troubleshooting, creating delays and additional effort when investigating delivery issues. The proposed capability aims to provide administrators with self-service visibility directly within Glint.

During the session, the team shared a phased vision for the experience:

Phase 1: Awareness would provide visibility into delivered, pending, and failed notifications, estimated delivery progress, and downloadable lists of failed recipients.
Phase 2: Diagnosis and Action would help administrators understand why notifications failed, identify affected users, and potentially take corrective action.
Phase 3: Long-Term Vision would extend visibility to individual delivery status and broader communication health trends across programmes and surveys.

Customer feedback strongly validated both the problem and the proposed direction. Participants consistently confirmed that the lack of post-send visibility is a significant pain point today, with some organisations relying on multiple IT teams to manually reconcile notification delivery during survey launches. Customers viewed the proposed capabilities as immediately valuable and expressed enthusiasm for greater transparency within the product.

Several key themes emerged from customer discussions:

Individual delivery status was the most-requested enhancement. Customers want the ability to determine whether a specific employee received a survey invitation, helping administrators quickly answer the common "Did I receive it?" question during launch periods.
Role-based self-service received strong support. Customers were interested in combining delivery insights with live response rate reporting to give managers, leaders, and people partners greater visibility without exposing confidential survey results.
Near real-time visibility is important. Participants expressed a preference for frequent data refreshes and clear guidance on issues administrators can resolve themselves versus those requiring escalation to Exchange or Microsoft 365 administrators.
Frontline worker scenarios require special consideration. Customers highlighted the need to ensure QR code-based participation and users without traditional email addresses are handled appropriately and do not distort delivery metrics.

The session also provided valuable validation for the overall roadmap. Customers supported the phased approach and helped confirm priorities for future investment, including permissions management, delivery diagnostics, delivery status lookups, and actionable troubleshooting guidance.

What's new in Viva Insights

zachminers — Tue, 07 Jul 2026 17:36:32 GMT

We're thrilled to announce the recent launch of a variety of new features to better prepare your organization to roll out Microsoft 365 Copilot. These tools can equip you with deeper insights about your organization's preparedness for Copilot, and provide more meaningful data about how Copilot is being used and how employees feel about its effectiveness. Let's dive in.

Drive sustained usage of Copilot with the new Microsoft 365 Copilot adoption report template

To move beyond insights like "Did people try Copilot?" to "Is usage of Copilot sticking?", we've added new impactful insights to the Microsoft 365 Copilot adoption report. These new insights help analysts and business leaders determine who is using Copilot consistently and whether employees are meaningfully changing how they get work done based on their usage of Copilot.

The report now includes more usage intensity-focused and actionable metrics, external benchmarks, and a streamlined user interface to make it easier and faster to see what's driving sustained usage of Copilot and its value.

The new Power user insights section, for example, helps organizations identify and learn from users who are forming strong Copilot habits and getting outsized value.

The new Copilot Adoption Overview page, meanwhile, consolidates key adoption insights into a streamlined one-page experience, replacing the previous multi-page flow. The page introduces a refreshed set of metrics and capabilities, including external benchmarks for the percentage of active Copilot users, to help leaders understand overall Copilot adoption and usage intensity.

These new insights can help customers move beyond surface-level adoption and focus more on sustained usage and measurable business impact.

Learn more about the Microsoft 365 Copilot adoption report and how to set it up.

Revamped Copilot Dashboard readiness page now provides clear recommendations for Copilot adoption

To provide business leaders with tailored insights and step-by-step recommendations on how best to maximize their use of Copilot, the readiness page within the Copilot Dashboard has been overhauled to provide more specific guidance. Dashboard users, for example, can now see guidance on how to adjust Copilot settings to streamline their deployment and enhance the user experience. Learn more on the Microsoft 365 Copilot blog.

Satisfaction metrics added to Copilot Dashboard

Sentiment data in the Copilot Dashboard provides users with a variety of insights into employees' feelings about Copilot, through survey responses. Now, standalone satisfaction metrics provide quick at-a-glance insights into how employees feel about Copilot, with trends over time and breakdown by groups. Learn more on the Microsoft 365 Copilot blog.

Maximize Copilot value with Copilot Analytics Labs (preview)

While Viva Insights offers a suite of measurement tools and insights to track Copilot and Agent adoption, analysts and data scientists still sometimes resort to experimental methods to measure Copilot and agent value. Now, we're showcasing those emerging innovations to accelerate feedback, learning, and validation.

This new hub, Copilot Analytics Labs, is a do-it-yourself analytics hub for measuring and maximizing the value of Copilot and Agent adoption, usage, and impact. It includes guided templates, ready-to-run code, and playbooks all grounded in real business deployments.

Copilot Analytics Labs is organized around three pillars:

Templates – Production-ready dashboard templates with guided setup and data connectors that quickly take you from discovery to a working dashboard.
Real code – Sample code, prompt libraries, and a toolkit ready to run with the customer’s own data in Python, R, and Power BI, from a Viva Insights essentials starter kit to advanced ML modeling and an export-first toolkit.
Proven playbooks – Adoption playbooks and research built on real business rollouts, including the Customer Adoption Playbook, the World Trend Index 2026, and the New Future of Work report, so teams can build on patterns that already work.

Learn more.

Organization-wide report publishing

We've expanded the capabilities of the Publish reports tool in the Viva Insights web app, to allow analysts to take reports, such as the Microsoft 365 Copilot adoption report or Ways of working report, and publish them to any user or security group within their organization. This expansion allows broader access to these types of reports, which previously could only be shared with those who had global access to the Copilot Dashboard. Now, analysts can publish reports to stakeholders such as Copilot adoption leads, individual contributors, or managers of small teams. This reduces friction in how these insights are shared and socialized, and can help teams act more quickly and confidently in their deployment of Copilot and other collaboration tools and processes.

Once shared, recipients of the published reports receive an email notification and a link to access them in the Viva Insights web app.

Learn more about how to use the Publish reports feature on Microsoft Learn.

More targeted insights for Copilot Studio agents Power BI report

We're excited to announce new capabilities for the Copilot Studio agents report template, in response to feedback from our customers. These enhancements include increased clarity for the insights provided by the report -- such as environment names for agents -- and more granular insights, such as the ability to customize time saved and hourly cost metrics at the individual agent level. Specifically, these enhancements provide:

Environment names – Agents are now displayed alongside the Power Platform environment to which they belong. This makes it easier for analysts and admins to identify, group, and attribute agents across various business unit environments.
Maker-led time and cost savings for conversational agents – Previously only available for autonomous agents, the report now provides estimated time saved per session and translated dollar savings based on maker-provided inputs for conversational agents.
Customization of agent impact – Analysts can now customize the time saved and hourly cost metrics at the individual agent level, which improves the accuracy of the reporting.

Learn more about how to use the Copilot Studio agents report.

News to Know – Volume 3, Edition 7, July 2026

amywheater — Wed, 01 Jul 2026 16:11:22 GMT

Welcome back. As AI continues to reshape how organizations listen, understand, and respond, this month's edition focuses on helping you turn employee feedback into meaningful action with Viva Glint & Pulse. Inside you'll find what's newly available, an early look at what's coming next, and the latest thinking to help you measure what matters and sustain momentum across your employee experience strategy.

New on your Viva Glint platform

This section highlights new capabilities now available to help you strengthen Copilot experiences, reporting, and administrative control in Viva Glint.

Survey Access: Seamless Entra authorization for MTO organizations. This new feature simplifies the sign-in experience for multitenant organizations and support users by introducing automatic tenant discovery. This new experience reduces reliance on MTO policies, lowers admin overhead, and aligns Viva Glint access with standard Microsoft 365 sign in—delivering a more scalable and seamless authentication experience. For scenarios where users need to explicitly access a different tenant (for example, guest or support access) or there may have access to more than a single Glint instance with their credentials, domain selection remains available to ensure flexibility and control. For more information visit: Access the Viva Glint platform, Sign in as a support user and Viva Glint for a multitenant organization FAQ.

Data management: Custom data retention policy. Viva Glint admins can now configure a data retention policy for their Glint instance, defining how long Glint survey data is retained before it is deleted, in line with your organizational and compliance requirements. This gives you clear, self-serve control over your data lifecycle without depending on manual processes or support requests. For more information, visit: Manage General Settings in Viva Glint | Microsoft Learn

Reporting: "Select All" toggle for report filters. The "Select All" option in the reporting filter panel is now generally available. With one click, users can select or clear every attribute value, removing the pain of managing filters with long value lists, speeding up analysis, and reducing manual effort for everyone who works in reports.

User data uploads: Ingestion advisories in audit activity logs. Viva Glint audit activity logs now provide enhanced visibility into successful data imports with a downloadable “processed file details report”. With this feature, admins can quickly review processed, updated, or partially ingested records for SFTP and MODIS user data imports, making routine validation faster and reducing the guesswork around what records were or were not processed. Learn more here.

*Managing user deletes in viva Glint. We have extended the pause for processing of user delete signals from Microsoft Entra in Viva Glint until September 31, 2026, and as a result, we will not be automatically deleting any employee data from Viva Glint. In the meantime, if you would like to manually delete any user data from Viva Glint, follow the instructions here: Responding to Data Subject Requests (DSRs) in Viva Glint.

Coming soon to Viva Glint

The following section offers an early look at capabilities coming to Glint — shaping the future of Copilot experiences, reporting, benchmarking, and enterprise-scale data integration.

Smarter comment theme detection, powered by Copilot | Generally available in July. *Please note this feature was previously referred to as “Dynamic Topics with Copilot” in the Coming Soon...section in previous newsletters. Based on customer and internal input and feedback gathered during private preview, the Product team has adjusted the scope of this feature as per below.

Soon we’re introducing Copilot-enhanced topic assignment in Microsoft Viva Glint. This feature uses Copilot to assign topics to employee feedback comments more effectively. In addition to the enhancement, the standard topic taxonomy will be expanded with five new topics: Psychological Safety, Artificial Intelligence, Privacy & Data Use, Hybrid Work, Ethics. This capability will be controlled by the existing Glint Copilot VFAM toggle (there is no separate feature-level toggle for Copilot-enhanced topic assignment). If the Glint Copilot VFAM toggle is enabled for your organization, Copilot-enhanced topic assignment will be enabled for all applicable users. If the Copilot VFAM toggle is not enabled for your organization the experience will not change. These enhancements will apply only to ad-hoc and recurring survey types at launch with always on survey types to follow in a later release.

Enhanced report exports: Heatmaps to PowerPoint, PDF, and PNG | Generally available in July. Soon, managers and results owners will be able to export survey results, including Heatmap reports, as polished PowerPoint, PDF, and PNG files. This makes it far easier to share results with your team, cascade insights to leadership, and build branded presentations without rebuilding visuals by hand.

Refreshed global benchmarks | Generally available in July/August. As part of our annual benchmark cycle, Global benchmarks will be refreshed using Viva Glint survey data collected from July 2025 through June 2026 giving you current, reliable external comparisons in your reporting. No setup is required, and this follows the recent Industry, Region and Country benchmark suite refresh.

As a reminder, to access external benchmark comparisons in reporting, customers must opt in to benchmarking. Opting in increases the overall benchmark data pool, improves data coverage, and supports a broader set of benchmark suites. Customers who have not opted in won’t be able to view or include external benchmarks in their reports.

Copilot-supported commenting for survey takers | Private preview ongoing, generally available later this summer. Soon, Viva Glint survey participants will be able to use an in-survey Copilot experience to polish their written feedback (please note: this capability is not available for respondents accessing surveys via attribute-based login or personalized links). Copilot can rephrase comments so employees can communicate more clearly and with greater confidence. By helping reduce distinctive writing patterns and making it easier to provide thoughtful input, the feature can increase comfort and perceived privacy, driving higher participation, richer responses, and more candid insights that organizations can act on.

Continuous engagement: Map workplace and Copilot metrics to your questions | Private preview ongoing. Improve actionability for Work-Life Balance and Collaboration focus areas by integrating Viva Insights workplace metrics into Viva Glint reporting. This feature will help Senior Leaders in your organization access supplementary data points, in conjunction with survey responses, to better understand their team's experience and conduct more data-driven discussions on what can be improved in these areas. Between survey cycles, leaders can also enable notifications to keep track of changes in their team's workplace patterns, allowing them to keep a better pulse on behavior change commitments. Future capabilities will include the ability to map Viva Insights and Copilot metrics to survey items and bring in additional data sources from M365, such as meeting metadata and content.

Glint integration with Microsoft Organizational Data Ingestion System (MODIS) | Public preview in mid-July. This capability gives customers a unified data ingestion pipeline across Microsoft 365 apps, including Viva Glint, Copilot, Copilot Analytics, and Viva Insights. With this capability, we are enabling seamless consumption and mapping of organizational attributes in Microsoft 365 with Glint attributes and will enable automated data ingestion to Viva Glint and other Microsoft 365 applications through a broad set of connectors, including Workday, SuccessFactors, ADLS, and APIs. The MODIS integration works alongside existing SFTP data pipelines, thus avoiding any disruptions to existing flows and enables frictionless onboarding. The public preview will roll out in phases and will initially be available to non-GCC customers with a single Viva Glint instance in their tenant. Organizations interested in joining the public preview can complete this brief interest form to share their onboarding scenario, integration requirements, and readiness: Viva Glint MODIS Integration Preview – Fill out form

Introducing the Viva Glint Admin Assistant, powered by Copilot | Generally available later this summer. A new AI-powered Copilot experience will be embedded directly in the Viva Glint admin experience, helping administrators navigate configuration tasks with contextual, step-by-step guidance grounded in Microsoft Learn content. Selecting the Copilot entry point opens a familiar slide-out conversational panel — reducing back-and-forth with documentation and helping admins move faster and with greater confidence. This first phase delivers an instructional assistant, with coaching and action-taking capabilities planned for future releases.

Additional admin controls for user-delete data handling | Generally available later this summer. We're continuing to expand control over the data lifecycle, including the ability to retain a user's email and employee ID after they're removed from Glint (preserving historical reporting accuracy), and ensuring user-delete configurations honor the toggle values in effect at the exact time of deletion. Together, these give admins more predictable, compliant handling of user data.

Raw Data Export API Egress | Private preview ongoing. Unlock seamless, automated access to raw survey data—no more manual downloads. Built on Microsoft Graph, these APIs make integrations easier and help admins move faster with greater efficiency. Express your interest here.

Events and learning opportunities

Stay up to date with recent documentation updates and resources designed to help you get more value from Viva Glint & Pulse.

Recent documentation enhancements:

Have technical questions about Viva Glint? Microsoft Learn is your best source for clear, current guidance. We’ve expanded and refined our documentation to add detail on new capabilities, address frequent questions, and strengthen the topics customers rely on most. These updates improve clarity and consistency, making it easier to use Viva Glint with confidence. Below are a few of the most impactful recent updates now live on Microsoft Learn:

Enhanced explanation about Glint license messaging
Expanded detail around how derived attributes are impacted by retroactive updates
Important note added about the outcome when a user is assigned to multiple roles
Benchmark collateral has been updated to reflect suite expansion after the latest Global, Industry, Region & Country refreshes.
Clarification on comment translations

EECC Customer Engagement Opportunities:

Help Shape the Future of Survey Creation in Viva Glint! Take this short survey

Are you a Viva Glint Admin, HR/People Analytics leader or employee listening program owner who uses Copilot or AI-assisted workflows? We need your input.

We're exploring how customers discover, evaluate, and create survey questions today, and potentially where AI can make the experience faster and more effective.

Take a Quick 2-3 minute survey so we can better understand how you - Survey closes July 10th

Find, select, and create survey questions in Viva Glint, or your current survey platform
Evaluate question quality, effectiveness, and relevance
Use (or would like to use) Copilot/AI to support survey design
Experience friction points as you design your surveys

You'll also have the option to participate in future research sessions.

Who We're Looking For:

✅ Active Viva Glint survey admins and survey admins with other vendors

✅ Users with exposure to Microsoft 365 Copilot or AI-assisted workflows

✅ Individuals involved in:

Survey creation and administration
Employee listening programs
Question library selection or custom survey authoring

Why Participate?

Your feedback will help us:

Shape future survey question creation experiences in Viva Glint
Make it easier to find and select the right questions
Improve confidence in question quality and relevance
Reduce noise from underused or duplicative questions
Design AI-powered experiences that better support your workflow

Thank you in advance for taking part!

EECC Customer Engagement Sessions:

Previous sessions:

June 25th – Notification Delivery Visibility in Microsoft Glint

Target Audience: Glint admins who manage survey communications and notifications, particularly those involved in monitoring survey participation and troubleshooting notification delivery issues

The Viva Glint product team shared early designs for a new Notification Delivery Visibility capability aimed at helping administrators understand whether survey communications are being successfully delivered and what actions to take when issues occur. Customers provided extensive feedback that is directly influencing the feature roadmap.

What was presented:

A phased approach to improving notification transparency in Viva Glint.
Phase 1 focuses on visibility, giving admins insight into delivery status, including delivered, pending, and failed notifications, estimated completion times, and the ability to export affected recipient lists.
Phase 2 introduces troubleshooting and actionability, helping admins understand failure causes, view issue summaries, receive remediation guidance, and resend notifications when appropriate.

Key customer feedback:

Customers strongly valued visibility into overall notification health, particularly during active survey cycles when participation rates appear lower than expected.
Several attendees requested the ability to view delivery status for individual employees, enabling support teams and survey administrators to quickly verify whether a specific invite was sent and delivered. This scenario had not been a primary design focus and generated significant discussion.
Customers emphasized the importance of keeping diagnostic information understandable and avoiding overly technical details, while still providing enough information to determine whether an issue requires help from Exchange or IT administrators.
Participants generally preferred experiences that provide a high level summary first with the option to drill into more detailed delivery information when needed.

Customer success stories

See how organizations are using Viva Glint, Pulse, and Copilot to turn employee insight into measurable impact.

Driving AI-Powered Employee Experience: American Retail Company Unlocks Up to 1.3M Annual Hours Saved with Copilot and Viva

This retail company is transforming employee experience by integrating Microsoft Copilot with Viva Glint, Pulse, and Insights. This unified AI-powered strategy accelerates insight-to-action cycles, boosts manager activation, and delivers measurable productivity gains at enterprise scale.

Situation: This customer sought to modernize its employee experience strategy, addressing low manager action-taking, limited visibility into productivity, and slow insight-to-action cycles, while aiming to connect employee engagement with Copilot adoption and broader AI value realization.

Solution: They implemented an integrated Microsoft Viva ecosystem with Copilot embedded across Viva Glint, Pulse, and Insights. This enables continuous employee listening, AI-powered summarization of feedback, and behavioral analytics tied to productivity and Copilot usage. Managers leverage Copilot to identify themes, create pulse surveys, and act faster, while leadership gains unified reporting linking engagement, productivity signals, and AI adoption.

Impact: The company achieved ~40% manager action plan adoption, demonstrating strong follow-through on employee feedback. Copilot accelerates insight generation and decision-making, saving an estimated 780,000–1.3M hours annually. Increased Copilot usage correlates with higher productivity, stronger engagement, and improved organizational decision-making at scale.

Manager hierarchy in live survey results not showing

mtracy419 — Wed, 24 Jun 2026 13:21:25 GMT

Hello,

I recently launched a survey on June 10th. As an admin, I can see the live results coming in and noticed that the exec/VP data isn't listed under "Demographic breakdown by Attribute - Manager Hierarchy" on the results dashboard. Instead, it just lists "All". So essentially, no roll up data is coming in.

We recently had a CEO change. An admin went into settings in Glint to update the Top-Level Manager to the new CEO, but is there anything more we needed to do beyond that? I have a hunch that the lack of roll up data is because something is broken in the hierarchy due to the CEO switch.

The survey is live until July 1. Can someone help guide me on how to fix this so we can see hierarchy roll up data? Is this even a problem because of the CEO change?

customize status bar menu on Excel

ethan1987 — Thu, 18 Jun 2026 18:12:31 GMT

It would be very helpful to add option to show standard deviation in status bar

News to Know – Volume 3, Edition 6, June 2026

amywheater — Wed, 03 Jun 2026 14:56:56 GMT

This month’s newsletter brings together the latest updates, insights, and best practices to help you use Viva Glint & Pulse as part of your broader AI transformation strategy. As Copilot adoption grows, employee listening can help organizations better understand employee experiences, identify opportunities for support, and turn feedback into action that drives meaningful business impact.

*Side note: Have you configured your Viva Glint blog notifications to send you an email when a new newsletter or blog is posted but you haven’t been receiving them? You may need to add notifications@communityhub.microsoft.com to your approved email sender domain list to ensure that you get the email notifications. We’ve also added this information here.

New on your Viva Glint platform

This section highlights new capabilities and updates now available to help you strengthen security, reporting, and administrative control in Viva Glint.

Benchmark Refresh: Industry benchmark suites. This month, the industry benchmarks have been updated in alignment with the annual refresh cycle. As part of this update:

Coverage has been refined, with Media added and Retail – Wholesale Distribution removed due to insufficient data.
The one-year data collection suites are labeled “Industry 2025 (Calendar Year)” and include data collected from January 1 to December 31, 2025.
To broaden benchmark coverage, a two-year data collection period (i.e., January 2024 - December 2025) was used to introduce Automotive and Nonprofit and to refresh Pharmaceuticals benchmarks. These benchmarks are labeled "Industry 2024 - 2025" on Viva Glint.

To access external benchmark comparisons in reporting, customers must opt in to benchmarking. Opting in increases the overall benchmark data pool, improves data coverage, and supports a broader set of benchmark suites. Customers who have not opted in won’t be able to view or include external benchmarks in their reports.

Survey Configuration: Custom confidentiality statements. Viva Glint admins now have the option to use Viva Glint’s default confidentiality statement in their survey programs, or they can opt to turn off the default Viva Glint confidentiality statement and define their own organization‑specific confidentiality messaging. This enables clearer, context-appropriate communication to survey participants while maintaining Viva Glint’s core confidentiality protections and trust standards. The update helps organizations meet legal, compliance, and cultural requirements without compromising employee trust. Learn more here and here.

Reporting: Topic Assignments Included in Comment Report Export. When exporting comments from the Comments report to a spreadsheet, Viva Glint now includes the topic(s) assigned to each comment. This enhancement allows analysts to seamlessly extend their analysis into external tools with Viva Glint’s topics already applied.

Coming soon to Viva Glint

The following section offers an early look at capabilities coming to Viva Glint shaping the future of continuous listening, analytics, and AI‑powered insight. Please note that public documentation (e.g., MS Learn articles) is not typically published until a feature is generally available.

Seamless Entra authentication for MTO organizations | Generally available starting mid June. Seamless Domain Discovery (SDD) will simplify the sign-in experience for multitenant organizations and support users by introducing automatic tenant discovery. This new Entra‑based experience reduces reliance on MTO policies, lowers admin overhead, and aligns Viva Glint access with standard Microsoft 365 sign‑in—delivering a more scalable and seamless authentication experience. For scenarios where users need to explicitly access a different tenant (for example, guest or support access) or they have access to more than a one Viva Glint instance with their credentials, domain selection remains available to ensure flexibility and control. This feature will start rolling out to MTO customers in mid June with the rollout expected to be complete by the end of June.

Custom data retention policy | Generally available starting late June. Viva Glint admins will be able to set how long survey data is retained before deletion to help meet organizational and compliance needs. This policy will apply across Viva Glint survey data, including engagement, ad hoc, recurring, always-on, and 360 surveys, as well as focus areas and goals. Customers with an existing retention policy will see their current settings carried over automatically.

Improved audit activity logs for user data import | Generally available starting late June. Viva Glint audit activity logs will soon provide enhanced visibility into successful data imports with a downloadable processed file details report. With this feature, admins can quickly review processed, updated, or partially ingested records for SFTP and MODIS user data imports.

“Select All” toggle for report filters | General availability coming soon. A new “Select All” option in the reporting filter panel will let users select or clear every attribute value in one click. This removes the pain of managing filters with long value lists, speeding up analysis and reducing manual effort. We aim to make this feature generally available in the next couple of months.

Copilot Reporting: Dynamic Topics with Copilot | General availability coming soon. By leveraging Copilot, this functionality is designed to enhance the relevance and context of comment themes by extending beyond the current static set of topics and identifying customer-specific topics that can be tracked over time. These custom topics will remain confined to your platform and will not be accessible to Microsoft or other customers. This feature will also improve the accuracy of assignment to topics for both standard and dynamic categorization. We aim to make this feature generally available in the next couple of months.

Copilot-supported commenting for Viva Glint survey takers | Private preview ongoing. Soon, Viva Glint survey participants will be able to use an in-survey Copilot experience to polish their written feedback (please note: this capability is not available for respondents accessing surveys via attribute-based login or personalized links). Copilot can rephrase comments so employees can communicate more clearly and with greater confidence. By helping reduce distinctive writing patterns and making it easier to provide thoughtful input, the feature can increase comfort and perceived privacy—driving higher participation, richer responses, and more candid insights that organizations can act on.

Continuous Employee Engagement with Workplace Metrics | Private preview ongoing. Improve actionability for Work-Life Balance and Collaboration focus areas by integrating Viva Insights workplace metrics into Viva Glint reporting. This feature will help Senior Leaders in your organization access supplementary data points, in conjunction with survey responses, to better understand their team's experience and conduct more data-driven discussions on what can be improved in these areas. Between survey cycles, leaders can also enable notifications to keep track of changes in their team's workplace patterns, allowing them to keep a better pulse on behavior change commitments. Private Preview is targeted in May 2026. Future capabilities will include the ability to map Viva Insights and Copilot metrics to survey items and bring in additional data sources from M365, such as meeting metadata and content.

To express your interest, please complete the following: Private Preview: Continuous Employee Engagement with Workplace Metrics.
If you are already part of the Employee Experience Customer Connection (EECC) program, request to join our Workplace Patterns & Continuous Listening EECC Teams subchannel through the main Viva Glint EECC Teams channel so you can iterate on the future of continuous engagement with the product team in monthly calls. If you aren’t already part of the EECC, see the Connect with us section in this newsletter for more detail on how to join.

Employee Feedback Agent | Private preview ongoing. Enhance your Employee Listen program with The Employee Feedback Agent a dynamic, AI-powered conversation, where employees can share what matters most through natural, chat-like interactions, whether prompted or always-on, enabling real-time feedback and deeper insights into the drivers behind their experiences. By combining Copilot intelligence and People Science principles, the agent streamlines feedback collection and reduces administrative overhead for HR and leaders. Unlike traditional Copilot tools that simply summarize information, the Employee Feedback Agent collects experiential data through probing questions and back and forth dialogue with employees. Future capabilities will expand impact with an actionable insights reporting experience, accelerating the “feedback-to-action” cycle.

See our public roadmap for more feature updates.

Events and learning opportunities

Stay up to date with upcoming events, recent documentation updates, and highlights from EECC customer sessions—designed to help you learn, connect, and get more value from Viva Glint & Pulse.

Recent documentation enhancements:

Additional notes added to live survey updates
Update to allowed email sender domain list to ensure receipt of blog notifications
Focus area cascading guidance clarification
360 configuration guidance updates here and here
Important note added around adding survey reminders

EECC Customer Engagement Sessions:

Previous sessions:

May 28th – Help Shape What’s Next for Viva Glint 360 Assessments

Target Audience: Viva Glint 360 Admins

We invited Viva Glint 360 admins to join an interactive listening session focused on the real-world experience of running 360 assessments in Viva Glint. The session created a space for admins to share candid feedback and directly influence the future direction of Viva Glint 360s, which have seen limited evolution to date.

The discussion centered on where the 360 process creates friction for admins, managers, and participants; moments where workflows slow down, break, or require manual workarounds; and small, high-impact improvements that could meaningfully enhance the overall experience. It was a candid, discussion-driven session with the Viva Glint Product team and customer peers sharing what’s working well and where challenges remain.

Key takeaways:

Aggregate reporting emerged as one of the top customer requests, with many customers emphasizing the need for easier ways to consolidate and analyze 360 feedback data.
Customers also exchanged creative workarounds and best practices during the session, showcasing strong peer collaboration within the community.
Poll results helped validate the highest-priority enhancement areas, which will help inform future Viva Glint 360 investment planning.

If you are not yet a member of the Employee Experience Customer Connection (EECC) but would like to participate in upcoming sessions, as well as gain access to numerous other engaging and valuable Viva Glint and Pulse customer activities, please see the sign-up information below.

Customer Success Stories

See how organizations are using Viva Glint, Pulse, and Copilot to turn employee insight into measurable impact.

Energy Company Advances from Copilot Adoption to Measured, HR‑Led AI Transformation with Microsoft EVE

After scaling Microsoft 365 Copilot across 20,000 employees, Energy company partnered with Microsoft’s Viva Glint team to introduce AI transformation measurement—aligning HR and IT around shared readiness, governance, and priorities for scalable agentic automation.

Situation

The customer scaled Microsoft 365 Copilot across 20,000 employees, but maturity varied across business units. As the organization shifts toward agentic automation, leaders need consistent, data‑driven measurement of readiness, impact, and transformation maturity to guide aligned enterprise investment.

Solution

At this critical inflection point, Microsoft's Viva Glint team engaged alongside the Microsoft FastTrack and broader account teams, introducing the Frontier Firm AI Transformation Measurement framework, enabling the customer to establish a common language for AI maturity and shift from qualitative discussions to data‑driven insight.

Working closely with Group HR, Employee Experience (EEX), and IT, they leveraged Viva Glint to establish an enterprise‑wide measurement baseline—positioning HR as a strategic co‑driver of AI transformation alongside IT governance.

Cross‑Functional Collaboration: HR and IT in Action

Two priority areas emerged through joint HR–IT alignment:

AI Transformation Measurement

HR and IT partnered to create shared visibility into workforce readiness, adoption quality, and transformation maturity across the enterprise
Viva Glint enabled scalable, repeatable measurement tied to business and technology priorities

HR‑Led Agentic Experimentation

HR partnered with IT governance to align agentic automation experiments to workforce readiness
Ensured automation scaled responsibly, with employee experience, engagement, and change readiness embedded from the start

Impact

This customer is positioned to shift from AI experimentation to measured, governed, and scalable agentic transformation. Expected improvements in coming months include increases in Copilot MAU, higher usage frequency visible in dashboards, and strengthened employee engagement scores reflecting greater clarity and readiness for AI‑enabled work.

Connect with us

Stay engaged with the Viva Glint & Pulse community through the Employee Experience Customer Connection (EECC) program.

The Employee Experience Customer Connection (EECC) program offers our customers an opportunity to be part of a feedback community as employee experiences continue to evolve with Viva and Microsoft 365 Copilot.

What the program provides:

Product team engagement for Employee Experiences powered by Viva and M365 Copilot
Forums for you to influence product direction & unlock value for your organization
Early insight into product roadmap
Private preview engagement opportunities
Connection with other enterprise customers

If you’re interested in joining, please fill out this form so we can guide you through the enrollment process and help you get started.

We look forward to partnering with you to build better products—together.

Microsoft Account 2FA Email Wording

olgn — Sat, 16 May 2026 04:31:20 GMT

Previously, logging into microsoft accounts via email 2FA would send an email to the recovery inbox worded roughly:

Security Code

Please use the following security code for your personal account email address removed for privacy reasons

Security code: xxxxxx

Recently, the wording has shifted into:

Hi email address removed for privacy reasons
We received your request for a single-use code to use with your Microsoft account.
Your single-use code is: xxxxxx

2FA emails seem to no longer state the account linked to your recovery email that issued the code.

This ambiguous wording makes phishing and social engineering attacks easier.

I suggest revert back to using the original emailing 2FA format, or at least stating the account in the email.

Insights Plan Not Scheduling On a Rolling 2 Weeks

ncr333 — Wed, 13 May 2026 15:32:17 GMT

I have two Viva Insight plans enabled - focus time and catch up on messages. It was correctly blocking time on a rolling 2-week cycle until the last month or so when both plans stopped updating on my calendar. I left both plans and restarted them, it blocked two weeks on my calendar correctly, but the continuous, rolling updates have stopped again. Is this an update/patch that has caused the issue, or perhaps administrative settings?

News to Know – Volume 3, Edition 5, May 2026

amywheater — Wed, 13 May 2026 17:54:37 GMT

This month’s newsletter brings you the latest updates, insights and learnings to help you turn employee listening into action with Viva Glint & Pulse. As organizations continue to navigate AI-driven change, we’re focused on helping you measure what matters, understand impact, and sustain momentum across your employee experience strategy.

Important Note:

There is a planned maintenance window taking place in the Viva Glint platform on May 31, 2026, starting at 1:00am Pacific time (PDT) to make updates to the SFTP infrastructure used for file-based integrations.

The maintenance window is expected to last approximately 3–4 hours, during which time customers may experience limited access to both Viva Glint surveys and the platform.

For more detail on what is changing and to understand what steps your organization may need to take before and after May 31st please read this blog post and visit this recently updated Learn article.

New on your Viva Glint platform

This section highlights new capabilities and updates now available to help you strengthen security, reporting, and administrative control in Viva Glint.

Benchmark Refresh: Country and Region benchmark suites. Country and Region benchmarks have been refreshed as part of the annual benchmark update cycle. These benchmarks are labeled “Country/Region 2025 (Calendar Year)” to reflect that they are based on data collected between January 1, 2025 and December 31, 2025. As part of this refresh, coverage has been updated—Costa Rica has been added, while Serbia has been removed due to insufficient data coverage—ensuring that all published benchmarks meet minimum data thresholds for reliability. We will be refreshing the Industry benchmark suite in the coming months.

Reporting Integrations: Additional controls for data flow from Insights to Glint. Now when you enable data flow from Insights to Glint, you will have the ability to exclude specific users and groups from having their metrics sent over. The control will be available in the Viva Glint section of Viva Feature Access Management in the M365 Admin Center. This is useful for tenants who operate in regions or parts of the organization where further approvals are needed to use workplace metrics data. You can exclude those users and groups from the feature until you get the approvals needed. More information can be found here.

Coming soon to Viva Glint

The following section offers an early look at capabilities coming to Glint shaping the future of continuous listening, analytics, and AI‑powered insight. Please note that public documentation (e.g., MS Learn articles) is not typically published until a feature is generally available.

Copilot-supported commenting for Viva Glint survey takers | Private preview starting May. *Update: We previously shared that this would be generally available in May; instead, we’ll start with a private preview to allow additional development and testing ahead of broader release later this year. Soon, Viva Glint survey participants will be able to use an in-survey Copilot experience to polish their written feedback (please note: this capability is not available for respondents accessing surveys via attribute-based login or personalized links). Copilot can rephrase comments so employees can communicate more clearly and with greater confidence. By helping reduce distinctive writing patterns and making it easier to provide thoughtful input, the feature can increase comfort and perceived privacy—driving higher participation, richer responses, and more candid insights that organizations can act on.

Custom data retention policy | Generally available starting June. Viva Glint admins will be able to configure a data retention policy for their Glint instance, defining how long Glint data is retained before it is deleted in accordance with organizational and compliance requirements. This feature enables admins to align Viva Glint data retention with company policies and compliance standards without relying on manual or backend-only processes.

Custom confidentiality statement | Generally available starting June. Viva Glint admins will have the option to use Glint’s default confidentiality statement in their survey programs, or they can opt to turn off the default Glint confidentiality statement and define their own organization‑specific privacy messaging. This enables clearer, context‑appropriate communication to survey participants while maintaining Viva Glint’s core confidentiality protections and trust standards. The update helps organizations meet legal, compliance, and cultural requirements without compromising employee trust.

Seamless Entra authorization for MTO organizations | Private preview starting May. This new feature will simplify sign‑in for multi‑tenant organizations by introducing automatic tenant discovery. This new Entra‑based experience reduces reliance on MTO policies, lowers admin overhead, and aligns Viva Glint access with standard Microsoft 365 sign‑in—delivering a more scalable and seamless authentication experience. For scenarios where users need to explicitly access a different tenant (for example, guest or support access), domain selection remains available to ensure flexibility and control. We are aiming to make this generally available to our MTO customers starting in June.

Continuous Employee Engagement with Workplace Metrics | Private preview starting May. Improve actionability for Work-Life Balance and Collaboration focus areas by integrating Viva Insights workplace metrics into Glint reporting. This feature will help Senior Leaders in your organization access supplementary data points, in conjunction with survey responses, to better understand their team's experience and conduct more data-driven discussions on what can be improved in these areas. Between survey cycles, leaders can also enable notifications to keep track of changes in their team's workplace patterns, allowing them to keep a better pulse on behavior change commitments. Private Preview is targeted in May 2026. Future capabilities will include the ability to map Viva Insights and Copilot metrics to survey items and bring in additional data sources from M365, such as meeting metadata and content.

To express your interest, please complete the following: Private Preview: Continuous Employee Engagement with Workplace Metrics.
If you are already part of the Employee Experience Customer Connection (EECC) program, request to join our Workplace Patterns & Continuous Listening EECC Teams subchannel through the main Glint EECC Teams channel so you can iterate on the future of continuous engagement with the product team in monthly calls. If you aren’t already part of the EECC, see the Connect with us section in this newsletter for more detail on how to join.

See our public roadmap for more feature updates.

Events and learning opportunities

Stay up to date with upcoming events, recent documentation updates, and highlights from EECC customer sessions—designed to help you learn, connect, and get more value from Viva Glint & Pulse.

Recent documentation enhancements:

Copilot access when using the “Log in as” experience added to FAQ
Additional guidance around attribute configuration for Alert reports
Important note added pertaining to Viva Insights data being sent to Viva Glint
Clarification about Broader Team Insights configuration
New SFTP IP exception details and current guidance for managing upcoming changes added

EECC Customer Engagement Sessions:

Upcoming sessions:

May 28th, 8am PT/4pm ET – Help Shape What’s Next for Viva Glint 360 Assessments

If you have opted in to EECC and are interested in participating in this session, please mark your calendar. Invites with registration link will soon be sent to all EECC members and an EECC Teams post with registration link will be posted soon!

Target Audience: Viva Glint 360 Admins

We’re inviting all Viva Glint 360 Assessment admins for an interactive listening session focused on the real-world experience of running 360 assessments in Viva Glint and we’d love your voice at the table.

This is an opportunity for you to directly influence what comes next for Viva Glint 360s. While 360s exist in Glint today, they haven’t evolved significantly—and your insights will help determine where we invest going forward.

What we’ll focus on:

Where the 360 process creates friction for admins, managers, and participants
Moments where workflows slow down, break, or require manual workarounds
Small, high-impact improvements that could meaningfully improve the experience

Expect a candid, discussion-driven session with peers who are actively running 360s and ready to share what’s working—and what’s not.

Previous sessions:

April 23rd - Notifications and Nudges Admin Experience in Viva Glint

In this recent EECC session, we discussed how organizations are using survey notifications and Nudges in Microsoft Glint today and explored opportunities to improve the overall experience. The forum brought Viva Glint admins together to validate early ideas, share practical approaches, and provide feedback to help shape future enhancements to notification capabilities.

The session covered current notification workflows used in survey programs, insights gathered from existing customer feedback channels, and early concepts for enhancements in the notifications and Nudges space. Participants highlighted gaps in the current admin and program-design experience and offered direct input on where the platform could better meet day-to-day needs.

Key takeaways from the discussion included:

Consensus of pain points across customer orgs and the need for foundational improvements to the notification configuration process
Current Viva Glint prioritization of notification enhancements aligns well with customer expectations/enhancement desires
Tangential enhancement opportunities exist that would support more seamless user experience around notifications (e.g., in-platform usage metrics, testing, etc.)

If you are not yet a member of the Employee Experience Customer Connection (EECC) but would like to participate in upcoming sessions, as well as gain access to numerous other engaging and valuable Glint and Pulse customer activities, please see the sign-up information below.

New Thought Leadership

Explore the latest research and perspectives from our People Science team on leadership, AI, and the evolving employee experience.

Research Drop: The Human Conditions Behind AI Value at Work. Not all employee experience factors predict AI value equally, and across three People Science surveys, they haven't held steady either. This Research Drop maps which EX conditions are stable, which are rising, and which fluctuate with context, pointing to what organizations need to build, not just deploy, to sustain real AI value. Read it here.

Connect with us

Stay engaged with the Viva Glint & Pulse community through the Employee Experience Customer Connection (EECC) program.

What the program provides:

Product team engagement for Employee Experiences powered by Viva and M365Copilot
Forums for you to influence product direction & unlock value for your organization
Early insight into product roadmap
Private preview engagement opportunities
Connection with other enterprise customers

If you’re interested in joining, please fill out this form so we can guide you through the enrollment process and help you get started.

We look forward to partnering with you to build better products—together.

Planned Maintenance May 31, 2026: Updates to Viva Glint SFTP Connectivity

amywheater — Fri, 08 May 2026 15:24:14 GMT

To support ongoing security and infrastructure improvements, Viva Glint will perform planned maintenance on May 31, 2026 starting at 1:00am Pacific time (PDT). During this window, the platform will be temporarily unavailable.

The maintenance window is expected to last approximately 3–4 hours, during which time customers may experience limited access to both Viva Glint surveys and the platform.

What’s changing

As part of this update, we are simplifying and strengthening SFTP connectivity used for file transfers:

Moving to a single SFTP endpoint and IPv4 address per environment
Introducing IPv6 support for improved network compatibility and future readiness
Updating DNS behavior so that secondary SFTP records (sftp2) become aliases of the primary endpoint

These changes are designed to enhance reliability, simplify configuration, and align with modern network standards.

What this means for your organization

Most customers will not need to take any action.

However, if your organization:

uses SFTP integrations with Viva Glint, and
restricts access using firewall rules or IP allowlists,

you may need to update your configuration to ensure uninterrupted connectivity following the release.

In particular:

If your infrastructure supports IPv6, ensure that the new IPv6 addresses are included in your allowlists, as network traffic may prioritize IPv6 when available.
If your configuration currently references multiple IPs per environment, note that this will be consolidated to a single endpoint and IP address moving forward.

As a best practice, Viva Glint recommends allowing access at the domain level where possible, rather than relying on specific IP addresses.

Next steps

To avoid disruption to SFTP integrations, customers must maintain their existing IP allowlist entries until the May 31, 2026 maintenance window is complete.

You may add the new IP addresses in advance of the release, but existing IP addresses should not be removed until after the maintenance window has concluded.

Removing existing IP addresses too early may result in connectivity issues before the change takes effect, while failing to add the new IP addresses in time may cause disruptions after the update.

For the most up to date allowlist guidance, including domains, ports, and connectivity requirements, please refer to: Allowed List

Thank you

We recognize that maintenance windows can cause disruption and appreciate your understanding as we continue to improve the reliability, security, and performance of Viva Glint.

Microsoft Teams - Auto Transcription

manchesterBazza — Tue, 05 May 2026 10:36:03 GMT

All our users currently have Microsoft Teams Premium Licences

We want to automatically start recording and transcription for new Microsoft teams meetings

We can set the variable 'AutoRecording' for teams with no issue, however there doesn't seem to be one for Auto Transcription and looks like they never has or will be.

We do not want users to rely on choosing the meeting templates

The aim was to start auto record and transcript for all new meetings, the user is free to manually stop them if not deemed necessary

this is to make use of the AI summaries

Barrie

News to Know – Volume 3, Edition 4, April 2026

amywheater — Wed, 13 May 2026 17:53:39 GMT

This month’s newsletter brings you the latest updates, insights, and learnings to help you turn employee listening into action with Viva Glint & Pulse. As organizations continue to navigate AI-driven change, we’re focused on helping you measure what matters, understand impact, and sustain momentum across your employee experience strategy—with practical updates to support you every step of the way.

New on your Viva Glint platform

This section highlights new capabilities and updates now available to help you strengthen security, reporting, and administrative control in Viva Glint.

Copilot reporting: Copilot Highlights. Copilot Highlights, now generally available, generates AI-powered summaries of employee survey results directly within Team Summary and Executive Summary reports, surfacing key insights like strengths, opportunities, score changes, and benchmark comparisons so managers and leaders can move from data to action faster. This release also brings multilingual support, with summaries generated in each user's configured Viva Glint language. Unlike Copilot comment summarization, which requires a higher number of survey respondents, Copilot Highlights works wherever managers already have access to dashboard data, making Copilot in Viva Glint valuable for a broader set of leaders across your organization. The feature is automatically available for anyone with Copilot in Viva Glint turned on. Learn more about the feature here and to get started or expand access to more users, see Manage Viva Glint Copilot access in Microsoft 365 admin center.

Copilot reporting: Copilot control migration to Microsoft 365 admin center. On April 30th, the Microsoft 365 Admin Center will become the single point of control for Viva Glint Copilot, consistent with other Microsoft Copilot experiences. As part of this change, the existing admin toggles for Copilot access in Viva Glint will be removed, and Copilot will default to ON at the Viva Glint platform level. Customers can transition to this new control model before April 30th by completing setup in Microsoft 365 admin center using Viva Feature Access Management (VFAM) to configure Copilot access for Viva Glint. For more information, please visit Manage Copilot access in Viva Glint, Manage Viva Glint Copilot access in Microsoft 365 admin center, and Data, privacy, and security for Microsoft 365 Copilot in Viva Glint.

Reporting: Direct link to the default report from the dashboard. A new 'Filter in reports' button lets users open the dashboard’s default report view directly, making it faster and easier to navigate and analyze results.

Survey: New Copilot measurement items. We’ve added seven new Copilot measurement questions to Viva Glint. Monitor and accelerate your Copilot transformation with the Glint Copilot Impact template now featuring 21 validated survey questions designed to measure and get valuable feedback on how well employees are adapting to and experiencing Copilot value in their work. You have the flexibility to use any number of these Copilot items when, where, and how it makes most sense at important moments in your Copilot journey, whether it’s a standalone Copilot survey, integrated into your Engagement survey, or deployed in Viva Pulse surveys for more targeted insights. Find more information here.

Advanced Analytics: Viva Glint R and Python packages. A new R package (vivaglint) and Python package (vivaglint_py), designed to make it easier to work with your Viva Glint raw data export for analysis and visualization, are now available. These packages offer functions for generating full correlation tables, conducting attrition linkage analysis, factor analysis, and more based on your raw survey data exports. Learn more here.

Coming soon to Viva Glint

The following section offers an early look at capabilities coming to Glint shaping the future of continuous listening, analytics, and AI‑powered insight.

Copilot-supported commenting for Viva Glint survey takers | Private preview starts May. Viva Glint survey takers will soon be able to use a streamlined Microsoft Copilot experience directly within surveys to help refine their written feedback (please note: this capability is not available for respondents accessing surveys via attribute-based login or personalized links). Copilot can help rephrase comments, making it easier for employees to express their thoughts clearly and confidently. By reducing identifiable writing patterns and simplifying the process of providing thoughtful feedback, this feature helps foster a greater sense of privacy and ease. This, in turn, can encourage higher participation, more detailed responses, and more candid insights—ultimately helping organizations gain a richer, more actionable understanding from their surveys.

Additional controls for data flow from Insights to Glint | Generally Available in May. Starting in May, when you enable data flow from Insights to Glint, you will have the ability to exclude specific users and groups from having their metrics sent over. The control will be available in the Viva Glint section of Viva Feature Access Management in the M365 Admin Center. This is useful for tenants who operate in regions or parts of the organization where further approvals are needed to use workplace metrics data. You can exclude those users and groups from the feature until you get the approvals needed.

Continuous Employee Engagement with Workplace Metrics | Preview. Improve actionability for Work-Life Balance and Collaboration focus areas by integrating Viva Insights workplace metrics into Glint reporting. This feature will help Senior Leaders in your organization access supplementary data points, in conjunction with survey responses, to better understand their team's experience and conduct more data-driven discussions on what can be improved in these areas. Private Preview is targeted in May 2026. Future capabilities will include notifications between survey cycles to keep team health top of mind for leaders, including notable metric differences in the Glint Copilot Results Summary and the ability to map additional Viva Insights and Copilot metrics to survey items including custom questions.

To express your interest, please complete the following: Private Preview: Continuous Employee Engagement with Workplace Metrics.

If you are already part of the Employee Experience Customer Connection (EECC) program, request to join our Workplace Patterns & Continuous Listening EECC Teams subchannel through the main Glint EECC Teams channel so you can iterate on the future of continuous engagement with the product team in monthly calls. If you aren’t already part of the EECC, see the Connect with us section in this newsletter for more details on how to join.

Employee Feedback Agent | Preview. Enhance your Employee Listen program with The Employee Feedback Agent a dynamic, AI-powered conversation, where employees can share what matters most through natural, chat-like interactions, whether prompted or always-on, enabling real-time feedback and deeper insights into the drivers behind their experiences. By combining Copilot intelligence and People Science principles, the agent streamlines feedback collection and reduces administrative overhead for HR and leaders. Unlike traditional Copilot tools that simply summarize information, the Employee Feedback Agent collects experiential data through probing questions and back and forth dialogue with employees. Future capabilities will expand impact with an actionable insights reporting experience, accelerating the “feedback-to-action” cycle. The initial private preview cohort is closed but please stay tuned for more information about when this experience will be generally available.

Raw Data Export API Egress | Preview. Unlock seamless, automated access to raw survey data—no more manual downloads. Built on Microsoft Graph, these APIs make integrations easier and help admins move faster with greater efficiency. Express your interest here.

See our public roadmap for more feature updates.

Events and learning opportunities

Stay up to date with upcoming events, recent documentation updates, customer engagement opportunities and highlights from EECC customer sessions—designed to help you learn, connect, and get more value from Viva Glint & Pulse.

Recent documentation enhancements:

Have technical questions about Viva Glint? Microsoft Learn is your best source for clear, current guidance. We continue to expand and refine our documentation to add detail on new capabilities, address frequent questions, and strengthen the topics customers rely on most. These updates improve clarity and consistency, making it easier to use Viva Glint with confidence. Below are a few of the most impactful updates now live on Microsoft Learn:

eNPS details and setup steps and translations clarification added to question setup guidelines

Improved guidance around user role set up

Cascading Focus Area instructions added to Focus Area creation overview

Clarification to PPT export details

Survey distribution setup clarification for Lifecycle surveys

Updates to setting up a unique 360 admin role & a rater group note added to the subject experience

Greater detail provided around attribute selection for Alerts report

Additional guidance added around setting up role access to survey results

Important notes added around attribute naming and date attributes in attribute fundamentals

Customer Engagement Opportunities:

Call for Input | Help shape the future of the Glint admin experience. We’re looking to partner with Viva Glint admins to better understand where the admin experience can be improved—and where AI can make a meaningful difference.

1) Share your feedback. We’d love your quick input on areas that feel unclear, slow, or harder than they should be across the admin experience. Your feedback will help us identify common friction points and uncover gaps we may be missing. Take the survey here.

2) Collaborate with us. If you’re interested in going deeper, we’re also looking for admins to partner with the Glint Admin Agent team. We’re exploring how AI can help streamline key admin tasks—reducing manual effort and simplifying complex workflows. You’ll have the opportunity to share specific scenarios, co-create solutions, and help shape early concepts. Please sign up here.

If you’re open to providing feedback or partnering with us, we’d really value your perspective!

Upcoming EECC Customer Engagement Sessions:

April 23rd-Notifications and Nudges Admin Experience in Viva Glint

If you are a member of the EECC program, register here to take part.

Join us for an upcoming EECC session focused on understanding how organizations are leveraging survey notifications and Nudges within Microsoft Glint today, and where there may be opportunities to enhance the experience moving forward. This session is designed to facilitate open discussion with Viva Glint admins to validate early ideas and gather feedback that can help inform future improvements to notification capabilities.

During this interactive forum, we will explore current notification workflows used in survey programs, share initial insights gathered through existing customer feedback channels, and introduce early concepts related to enhancements in the notifications and Nudges space. Attendees will have the opportunity to provide direct input on areas where the platform may not fully meet their needs today, particularly from an administrative and program design perspective.

By attending, you can expect to:

Share feedback on existing notification and Nudge functionality to help influence future platform direction

Learn how other organizations are approaching survey communications within their programs

Engage in discussion around potential improvements and enhancements to notification experiences

Provide input on early-stage concepts aimed at increasing adoption and effectiveness of Nudges

If you are not yet a member of the Employee Experience Customer Connection (EECC-formerly VCCP) but would like to participate in upcoming sessions, as well as gain access to numerous other engaging and valuable Glint and Pulse customer activities, please see the sign-up information below.

New Thought Leadership

Explore the latest research and perspectives from our People Science team on leadership, AI, and the evolving employee experience.

Research Drop: Tracking the Rise of Perceived AI Value at Work. AI adoption is rising, but usage alone doesn’t tell us whether work is actually getting better. Our latest research shows that employees’ perceived value of AI has increased over time, with RIVA favorability rising 9 points across three cross‑industry studies, signaling a shift from experimentation to more integrated, value‑generating use. But that value isn’t evenly distributed. Industry, organization size, job level, and function all shape who benefits and how quickly. As employees build fluency and apply AI to more complex work, value tends to compound, but only when organizations create the right conditions. Enabling repeatable, meaningful integration into everyday work is key to continued momentum. Read it here.

Connect with us

Stay engaged with the Viva Glint & Pulse community through the Employee Experience Customer Connection (EECC) program.

The Viva Customer Connection Program (VCCP) is now the Employee Experience Customer Connection (EECC) program — a name that reflects the expanded scope and value of this community as employee experiences continue to evolve with Viva and Microsoft 365 Copilot.

What’s changing

Viva Customer Connection Program is now the Employee Experience Customer Connection program
Our shared mission: “Employee experiences powered by M365 Copilot and Viva.”
Invites & communication will be from Employee Experience Customer Connection

What’s staying the same

Continued expansion of product team engagement for Employee Experiences powered by Viva and M365Copilot
Forums for you to influence product direction & unlock value for your organization
Early insight into product roadmap
Private preview engagement opportunities
Connection with other enterprise customers

If you’re interested in joining, please fill out this form so we can guide you through the enrollment process and help you get started.

We look forward to partnering with you to build better products—together.

Copilot in Viva Glint user role control change (from April 30)

Rieko — Mon, 06 Apr 2026 09:51:10 GMT

Hi team, hope you are doing well. I read this article about Copilot in Viva Glint user role control change, beginning April 30. What will bring this impact on customers for example, who turns on only for HR user role? Thank you for your support in advance!

News to Know – Volume 3, Edition 3, March 2026

amywheater — Tue, 24 Mar 2026 08:06:00 GMT

New on your Viva Glint platform

This section highlights new capabilities and updates now available to help you strengthen security, reporting, and administrative control in Viva Glint.

User access: Roles and permission enhancements. In our March release, we’re introducing updates that improve security and provide more flexible, least-privilege access for enterprise organizations. Learn more here.

New role: Survey Designer

The Survey Designer role helps organizations assign access specifically for creating and deploying Viva Glint surveys—without granting broader administrative permissions. This targeted role is useful for programs such as AI transformation, hybrid work, and other change-management employee listening initiatives.

New permissions:

We’re introducing more granular permissions for Advanced Configuration, Question Library, Service Configuration (settings), Nudges, and Viva integrations. Existing Company Admins will be granted Advanced Configuration access by default.
Company Admin is now renamed Viva Glint Service Admin.
Assignment of new service admins will be restricted to the Microsoft 365 admin center for tighter governance and streamlined administration.

Copilot reporting: Copilot control migration to Microsoft 365 admin center. Starting in March 2026, Viva Glint will use the Microsoft 365 admin center as the single control plane for Copilot access—consistent with other Microsoft Copilot experiences. As part of this change, the existing admin toggles for Copilot access in Viva Glint will be removed, and Copilot will default to ON at the Viva Glint platform level. Customers can transition to this new control model between March and April 2026 after completing setup in Microsoft 365 admin center using Viva Feature Access Management (VFAM) to configure Copilot access for Viva Glint. For more information, please visit: Manage Copilot access in Viva Glint, Manage Viva Glint Copilot access in Microsoft 365 admin center, and Data, privacy, and security for Microsoft 365 Copilot in Viva Glint.

Reporting: Privacy safeguard for live response rate reporting. For Live surveys, the Add section side pane in reporting is now limited to response-rate visuals only: Response rate history and Response rate by demographic. All score and results visuals have been removed to reinforce privacy safeguards and ensure response rate reporting remains aligned to intended use by restricting users with access to the response rate report during survey live to view response rate information only. Learn more here.

Reporting: Dashboard default tag on Reports landing page. On the Reports screen, report tiles that sit behind a dashboard experience now include a Dashboard default tag—making it easy to see, at a glance, which report is connected to a dashboard.

Reporting: Benchmark refresh schedule and opt-in reminder. Global benchmarks, including High‑Performing Global benchmarks (Top 25% and Top 10%), have been refreshed and include data collected from January 2025 through December 2025. Industry, Country, and Region benchmarks are currently scheduled to be refreshed and released in July.

To access external benchmark comparisons in reporting, customers must opt in to benchmarking. Opting in increases the overall benchmark data pool, improves data coverage, and supports a broader set of benchmark suites. Customers who have not opted in won’t be able to view or include external benchmarks in their reports.

Coming soon to Viva Glint

The following section offers an early look at capabilities coming to Viva Glint shaping the future of continuous listening, analytics, and AI‑powered insight.

Copilot Highlights | General Availability in April. Copilot Highlights, currently in preview, moves to general availability in April 2026. This feature generates AI-powered summaries of employee survey results directly within Team Summary and Executive Summary reports, surfacing key insights like strengths, opportunities, score changes, and benchmark comparisons so managers and leaders can move from data to action faster. General availability also brings multilingual support, with summaries generated in each user's configured Viva Glint language. Unlike Copilot comment summarization, which requires a higher number of survey respondents, Copilot Highlights works wherever managers already have access to dashboard data, making Copilot in Viva Glint valuable for a broader set of leaders across your organization. The feature is automatically available for anyone with Copilot in Viva Glint turned on. To get started or expand access to more users, see Manage Viva Glint Copilot access in Microsoft 365 admin center.

Additional controls for data flow from Viva Insights to Viva Glint | GA in May. When you enable data flow from Viva Insights to Viva Glint, you will now have the ability to exclude specific users and groups from having their metrics sent over. The control will be available in the Viva Glint section of Viva Feature Access Management in the M365 Admin Center. This is useful for tenants who operate in regions or parts of the organization where further approvals are needed to use workplace metrics data. You can exclude those users and groups from the feature until you get the approvals needed.

Advanced Analysis: vivaglint R package | Interest form. We’re working on vivaglint, a new R package designed to make it easier to work with your Viva Glint raw data export for analysis and visualization. This package will offer functions for generating full correlation tables, conducting attrition linkage analysis, factor analysis, and more. If you’d like early access and a chance to shape what we add next, please complete this interest form so we can follow up with details.

Continuous Employee Engagement with Workplace Metrics | Preview. Improve actionability for Work-Life Balance and Collaboration focus areas by integrating Viva Insights workplace metrics into Viva Glint reporting. This feature will help Senior Leaders in your organization access supplementary data points, in conjunction with survey responses, to better understand their team's experience and conduct more data-driven discussions on what can be improved in these areas. Between survey cycles, leaders can also enable notifications to keep track of changes in their team's workplace patterns, allowing them to keep a better pulse on behavior change commitments. Private Preview is targeted in May 2026. Future capabilities will include the ability to map Viva Insights and Copilot metrics to survey items and bring in additional data sources from M365, such as meeting metadata and content.

To express your interest, please complete the following: Private Preview: Continuous Employee Engagement with Workplace Metrics.
If you are already part of the Employee Experience Customer Connection (EECC) program, request to join our Workplace Patterns & Continuous Listening EECC Teams subchannel through the main Viva Glint EECC Teams channel so you can iterate on the future of continuous engagement with the product team in monthly calls. If you aren’t already part of the EECC, see the Connect with us section in this newsletter for more detail on how to join.

Employee Feedback Agent | Preview. Enhance your employee listening program with The Employee Feedback Agent a dynamic, AI-powered conversation, where employees can share what matters most through natural, chat-like interactions, whether prompted or always-on, enabling real-time feedback and deeper insights into the drivers behind their experiences. By combining Copilot intelligence and People Science principles, the agent streamlines feedback collection and reduces administrative overhead for HR and leaders. Unlike traditional Copilot tools that simply summarize information, the Employee Feedback Agent collects experiential data through probing questions and back and forth dialogue with employees. Future capabilities will expand impact with an actionable insights reporting experience, accelerating the “feedback-to-action” cycle. Our preview cohort is currently full but watch this space as we may look to add participants in future phases of the preview before GA planned for later this year.

Integrating with Organization Data | Preview. Viva Glint is bringing integration with Organizational Data in Microsoft 365 to help you connect people data across Viva experiences with enterprise-grade governance. This preview creates a consistent, trusted data foundation—so you can unlock richer insights today and be ready for what’s next with Copilot experiences, backed by Microsoft 365–level controls and management. Join the preview to see what’s possible, share feedback, and help shape the future of organization data integration in Viva Glint. Express your interest here.

See our public roadmap for more feature updates.

Events and learning opportunities

Stay up to date with upcoming events, recent documentation updates, and highlights from EECC customer sessions—designed to help you learn, connect, and get more value from Viva Glint & Pulse.

Join us at SIOP: Viva Glint & Pulse Customer Happy Hour 🍸

We’re excited to invite Viva Glint & Pulse customers attending SIOP to a relaxed, in‑person happy hour reception on the opening day of the conference. This is a great opportunity to connect with fellow practitioners, swap perspectives, and spend some informal time with the Viva Glint & Pulse team.

📅 Date: April 29
⏰ Time: 5:00–7:00 PM (approx.)
📍 Location: New Orleans (venue TBD, close to the SIOP conference site)
🍹 Format: Drinks and hors d’oeuvres, happy‑hour style
👥 Capacity: Limited to 30 attendees

What to expect

5:00–6:00 – Networking & refreshments
6:00–6:20 – Short featured talk
6:20–7:00 – More networking and conversation

Space is limited and expected to fill quickly. Register your interest using the link below to reserve your spot. We’ll share venue details with confirmed attendees closer to the event.

👉 Register to save your spot

We hope you’ll join us for an easy, social way to kick off SIOP in New Orleans.

Recent documentation enhancements:

Importing employee data & adding new attributes: new guidance for reviewing employee data and how to introduce new employee attributes without disrupting your existing configuration.

Retroactive updates: options & requirements: we've clarified how to make employee data updates to closed surveys, with scenarios that help admins choose the right approach.

Bulk Custom Access: now featuring a single source-of-truth for guidance on making updates to users’ custom access in bulk.

Survey deactivation timing & time‑zone behavior: new specifics on how scheduled survey deactivation works when enabling notifications in user time zone.

Nudge setup & eligibility clarification: expanded detail on how nudges are triggered, eligibility rules, and common setup questions.

Focus Areas: now includes common FAQs when creating focus areas and using the Focus Area Overview Report.

Previous EECC Customer Engagement Sessions:

March 5th – Viva Glint Admin Experience

In this session, members from our product team walked customers through upcoming enhancements to the Viva Glint product for survey admins and fielded a variety of questions and considerations from customers tied to those changes. If you or members of your team oversee the Viva Glint survey administration for your organization and are part of EECC, please visit the Teams channel to access the recording.

March 12th – How to Drive AI Transformation at Your Org - Becoming a Frontier Firm

This session was designed for HR teams to explore how AI, Copilot, and agentic workflows can accelerate AI transformation across their organization and to walk away with an understanding of where their orgs are currently on their AI transformation journey, ideas on how to further embed AI into key workflows, and a connection to Microsoft experts to support their efforts. During this session, our Copilot Growth colleagues walked through Frontier Firm Playbook, Frontier Playbook Assessment and Functional & Workforce Transformation Scenarios with the aim of empowering our customer contacts to understand how to drive AI transformation. If you are part of EECC, please visit the Teams channel to access the recording and deck.

As a compliment to this session, we also published a new blog Spotlight on... AI Transformation & the Frontier Firm Playbook that highlights how Viva Glint and Viva Pulse and other tools can support becoming Frontier‑ready and sustaining value from AI investments.

If you are not yet a member of the Employee Experience Customer Connection (EECC-formerly VCCP) but would like to participate in upcoming sessions, as well as gain access to numerous other engaging and valuable Viva Glint and Pulse customer activities, please see the sign-up information below.

New Thought Leadership

Explore the latest research and perspectives from our People Science team on leadership, AI, and the evolving employee experience.

Research Drop: Evolving Transformational Leadership in the Age of AI. AI is changing how work gets done, but it hasn’t changed what employees need most from their leaders. Our latest research shows that employees who feel supported to integrate agentic AI are 1.8x more likely to use it daily, yet a 28‑point gap separates how supported leaders feel versus how supported employees feel. How leadership behaviors show up in practice can make a big impact: When leaders model thoughtful AI use, personalize support beyond what technology can deliver, and share how AI is shaping their own work, employees show higher meta‑cognition, trust, and realized value. Transformational leadership still works, but in the AI era, it has to evolve. Read it here.

Customer Success Stories

See how organizations are using Viva Glint, Pulse, and Copilot to turn employee insight into measurable impact.

Culture + Viva Glint + AI = A Scalable Model for Growth

Ipsen, a global biopharmaceutical company with 5,500 employees, is transforming its culture to fuel an ambitious growth strategy—and using Microsoft Viva Glint, Copilot, and Copilot Studio AI agents to make the shift measurable, actionable, and scalable.

Driving a Culture Shift with Measurement at the Core

Ipsen launched a Culture Manifesto with 18 behavioral attributes aligned to strategy. These are measured annually through Viva Glint, using a transparent traffic‑light system that cascades results to every manager. This has created clear accountability and reinforced the company’s philosophy that culture is shaped through daily leadership choices.

Accelerating Insight with Copilot

Copilot is now used to speed the analysis of Viva Glint results—reducing time spent interpreting employee feedback and helping leaders focus on targeted, high‑impact actions.

AI Agents Boost Consistency and Reduce Support Workload

To further scale productivity, Ipsen introduced Copilot Studio–built AI agents in Microsoft Teams for HR, Legal, Business Ethics, and Finance (Ariba). Employees can ask natural‑language questions and get grounded, source‑linked answers, reducing repetitive requests and smoothing peak workloads.

Measurable Results

📈 Engagement scores rose three points above benchmark
🟢 Culture attributes rated “green” increased from 10 to 12
🤖 AI agents are reducing routine support demand and improving consistency
🎯 Ipsen now attracts ~90,000 spontaneous applications per year, reinforcing its position as a talent‑magnet in mid‑pharma

Why This Matters

Ipsen shows how culture, leadership, and AI‑enabled productivity can work together. By combining Viva Glint’s measurement rigor with Copilot and function‑specific AI agents, Ipsen has created a sustainable, data‑driven model for growth—anchored in empowerment, inclusion, and modern ways of working.

Connect with us

Stay engaged with the Viva Glint & Pulse community through the Employee Experience Customer Connection (EECC) program.

We’re excited to share an important evolution of our VCCP community.

What’s changing

Viva Customer Connection Program is now the Employee Experience Customer Connection program
Our shared mission: “Employee experiences powered by M365 Copilot and Viva.”
Invites & communication will be from Employee Experience Customer Connection

What’s staying the same

Continued expansion of product team engagement for Employee Experiences powered by Viva and M365Copilot
Forums for you to influence product direction & unlock value for your organization
Early insight into product roadmap
Private preview engagement opportunities
Connection with other enterprise customers

If you’re interested in joining, please fill out this form so we can guide you through the enrollment process and help you get started.

We look forward to partnering with you to build better products—together.

Viva Insights - How can I replace the Organization field data without any data loss?

365Learner — Fri, 13 Mar 2026 18:00:09 GMT

Viva Insights - org upload transition from Viva Insights to admin.microsoft.com

Since the last time I performed a manual organizational data upload, the organizational data upload process has moved from Viva insights to admin.microsoft.com.

At this moment in time the manual CSV import is my selected choice.
I am hoping to find an explanation of the field mappings from the old CSV upload template (DataUpload_template.csv) compared to the new CSV upload template (OrgDataTemplate - with skills.xlsx) -- Microsoft's help articles do not appear to include these details -- it does not appear I'm able to attach the templates here

My goal is to perform a new manual upload and replace the organization field with a new set of data for all employees without losing any other existing data.

I must understand how the new upload template maps to the data fields that I've been uploading
I'll then need to understand what steps I must take to replace the organization field without losing any data

Spotlight On... AI Transformation & the Frontier Firm Playbook

amywheater — Mon, 16 Mar 2026 18:02:46 GMT

Introduction

AI transformation is not a single launch – it’s a multi‑phase journey that blends strategy, change management, and measurable business outcomes. The Frontier Firm Playbook captures how leading organizations move from AI pilots to pervasive impact by aligning use cases to business value, scaling responsibly, and building momentum with the right metrics. This article shares how to apply that playbook in practice – and how Viva Glint and Viva Pulse together serve as the employee listening and insights backbone of the transformation, capturing signals of readiness, trust, adoption, and impact that usage telemetry alone cannot reveal. Pulse enables rapid, scenario‑specific feedback early and often, while Glint provides the enterprise‑grade analytics, benchmarking, and trend analysis required to govern and scale AI transformation.

Why Follow the Frontier Firm Playbook?

Frontier Firms are those that consistently turn AI’s potential into a durable competitive advantage. What sets them apart is how they manage the transformation:

Intentional sequencing: They sequence initiatives from foundational readiness to pilot-scenario quick wins, to scaled adoption.

Measuring what matters: They go beyond raw deployment counts – tracking usage, behavior change, and business outcomes together.

Building trust & capability: They invest in upskilling, clear communication, and responsible AI guardrails to foster confidence and competence.

Continuous feedback loops: They continuously listen to employees (and customers), using feedback to refine the program as it evolves.

Crucially, Frontier Firms treat AI adoption as an organization-wide people transformation, not just a tech rollout.

HR: Co-Owner of the Journey

In successful AI transformations, HR is a named co‑owner of the Frontier Firm journey alongside IT and business leadership. That’s because lasting AI-powered change depends on new behaviors, skills, and cultural shifts at scale – domains where HR excels:

Workforce transformation: AI adoption reshapes roles, skills, incentives, manager routines, and culture. HR functions as the strategic enabler for these workforce changes, ensuring people are prepared and supported.

Skills and enablement: HR drives role-based training, upskilling, and change communications, so employees feel confident and know why and how to use AI.

Employee listening & trust: HR uses Viva Glint and Pulse to gauge sentiment, trust, and pain points, giving leaders evidence to steer the change effectively.

Bottom line: AI transformation is as much about people as technology. Empowering HR to co-lead – backed by robust employee insights – greatly increases the odds of success.

Viva Glint & Pulse: A Layered Listening Model

Frontier Firms use a layered listening approach. Viva Pulse captures fast, situational feedback during early rollout and experimentation, while Viva Glint consolidates sentiment, comments, and outcomes into a durable insight layer that leaders use to steer, govern, and scale AI adoption.

Different data sets answer different questions:

Telemetry (e.g., Copilot usage stats and license dispersion) shows what is happening – who is using AI, how often, in which apps.

Business outcomes (KPIs like productivity or quality metrics) show what changed as a result of AI.

Glint and Pulse measure why those results are happening in a way to guide direct action to address the feedback – revealing human factors like confidence, trust, friction points, and enablement gaps.

Simply put, Glint and Pulse track workforce sentiment and adoption motivators throughout the AI journey, allowing organizations to continuously check in with employees and to leverage advanced analytics to uncover key insights. This real-time input highlights challenges or wins that metrics alone can't provide—such as identifying whether low usage stems from inadequate training, apprehension about AI, or workflow mismatch.

By using Glint and Pulse, HR and leaders gain a trusted, central gauge of organizational readiness and sentiment. This allows them to address issues (e.g., low confidence or ethical concerns) proactively and to celebrate successes (e.g., improved productivity and morale) with credible data.

The Frontier Firm Phases & What to Measure

Successful AI transformation follows a deliberate, phased path. Frontier Firms progress through three stages: Foundation, Expansion, and Frontier. Across all phases, Frontier Firms follow a consistent measurement journey: early readiness feedback (Pulse), deep sentiment and trend analysis (Glint), and usage/outcome correlation (Viva Insights + Copilot reports).

Phase 1: Foundation

Goal: Ensure the organization is prepared — strategically and culturally — to adopt AI.

Frontier Firms start by aligning AI scenarios to business priorities and establishing clear guardrails. Just as importantly, they assess whether employees understand why AI matters and feel confident using it.

What to measure:

Employee confidence and trust in AI

Enterprise cultural readiness

Awareness of priority AI scenarios and enablement coverage

Awareness of strategic mission aligned to AI investments

Early signals of hesitation, risk, or uneven preparedness

HR’s role: HR co‑owns this phase by shaping the change narrative, segmenting the workforce for targeted enablement, and ensuring managers are equipped to lead adoption.

Phase 2: Expansion

Goal: Prove value quickly in a small number of high‑impact scenarios.

In this phase, Frontier Firms focus on 2–4 pilot scenarios that demonstrate tangible benefits and build confidence across the organization.

What to measure:

Copilot usage depth and repeat use in pilot groups

Self‑reported time savings and quality improvements

Employee feedback on usefulness, accuracy, and friction

HR’s role: HR partners with business leaders to reinforce new habits through role‑based learning, manager routines, and peer sharing.

Phase 3: Frontier

Goal: Embed AI into everyday work and sustain momentum responsibly.

Once value is proven, Frontier Firms scale adoption with consistent enablement, governance, and continuous listening.

What to measure:

Adoption patterns by role, team, and region

Links between AI usage, employee experience, and strategic business outcomes

Ongoing trust, confidence, and enablement effectiveness

HR’s role: HR helps embed AI into role expectations, capability models, and performance conversations, ensuring adoption is sustainable and inclusive.

Why this matters

Across all three phases, telemetry shows what's happening — but employee sentiment explains why. By pairing usage and outcome data with workforce sentiment, Frontier Firms reduce transformation risk, accelerate value realization, and scale AI with confidence.

Your AI Transformation Measurement Stack

To manage an AI transformation, you will draw on multiple sources of data and insights. Viva Glint and Pulse sit at the center of this measurement strategy, complemented by usage analytics and workplace analytics across Viva. The table below summarizes how each tool or signal contributes:

Measurement Tool / Signal	Role in AI Transformation (What It Captures)
Viva Glint and Pulse – Copilot Survey Templates	Employee sentiment and readiness. Pulse is typically used for early and recurring checks tied to specific Copilot/AI Transformation moments, while Glint is used to aggregate, analyze, and correlate sentiment with usage and outcomes over time. Purpose-built surveys templates for Readiness, Adoption, Impact can be deployed in Viva Glint or Pulse designed to capture baseline and ongoing sentiment on AI: e.g., awareness, confidence, trust, perceived usefulness, and enablement effectiveness. Reveals why people are or are not adopting.
M365 Copilot usage & adoption analytics	Usage telemetry. Dashboard and admin reports showing who is using Copilot, how often, and in which scenarios (when available). Key metrics include active users, active days per user, and usage trends by team or role. Shows what AI usage looks like across the org.
Viva Glint + Insights – Workplace Patterns report	Work pattern changes. Analyzes how work habits are shifting as AI is adopted: meeting hours, focus time, after-hours workload, cross-collaboration patterns, etc. Compare teams using Copilot vs. those not using it to see if work is getting streamlined (e.g., fewer meetings, more focus time).
Viva Glint + Copilot – Employee Experience Outcomes report	Experience vs. adoption link. Combines the above data to see if higher AI adoption correlates with improved employee experience. For example, do people who use Copilot feel they “can do my best work” more often? Is workload perception changing? Understanding sentiment with Copilot also helps us uncover: -high adoption but low satisfaction signaling, e.g., the need for more enablement -low usage/low satisfaction signaling, e.g., the need to explore deeper barriers and root causes
Viva Glint + Engage - Ambient Signals report (in development)	Integrated telemetry + outcomes + sentiment. In development: advanced analytics to link behavioral data with outcomes and sentiment in real time. This can pinpoint moments that matter – e.g., correlating a spike in AI usage with a boost in productivity or identifying where low trust feedback coincides with low adoption.
Viva Glint - Employee Feedback agent (in development)	Continuous listening at scale. In development: an on-demand, conversational feedback tool enabling quick pulse checks on specific topics. For instance, a manager could ask their team about a new Copilot feature, and an AI-driven summary of responses would feed into the program's next steps.

Together, these tools provide a 360° view of your AI initiative. But it is the voice of your employees, the qualitative “why” layer as measured by Glint and Pulse, that gives context to the quantitative numbers. It ensures you do not misinterpret raw data and helps HR and leaders make informed adjustments (whether that's more training, tweaking a use case, or communicating success stories to build confidence).

Example 90‑Day Plan

To illustrate how all these pieces come together, here is an example of a 90-day rollout plan that can be piloted with a subset of the employee population before rolling out function –specific or enterprise-wide initiatives for kicking off the Frontier Firm journey:

Weeks 0–4: Awareness & Readiness

Deploy short readiness and expectation surveys using Viva Pulse to capture early sentiment on AI confidence, trust, and perceived value.

Use Viva Insights to establish baseline Copilot usage and adoption patterns.

Segment early adopters to inform a targeted pilot rollout strategy.

Set clear adoption and experience success metrics and develop enablement materials.

Weeks 5-8: Pilot, Learn, and Adjust

Launch pilots with defined scenarios and success criteria.

Continue Pulse check‑ins to monitor usefulness, friction, and enablement gaps.

Analyze sentiment heatmaps and early resistance signals to refine the pilot approach.

Begin correlating early sentiment with usage using Copilot Employee Experience Outcomes data where available.

Weeks 9-12: Scale with Confidence

Conduct Viva Glint engagement or Copilot Impact surveys to measure sustained confidence, trust, and enablement.

Correlate Glint sentiment insights with usage and Workplace Patterns data to identify what is driving (or blocking) adoption.

Identify success stories and positive adoption signals to amplify across the organization.

Establish a recurring measurement rhythm using Glint and Pulse as the systems of record for ongoing governance.

Throughout these 90 days, the insights from Glint, Pulse and other analytics are crucial – they ensure you’re not just checking technical metrics but truly understanding how employees are experiencing the change. Early feedback helps you iterate the program for greater success in subsequent waves.

“What Good Looks Like”: Key Success Signals

How will you know if your AI transformation is on track? Here are some leading indicators that Frontier Firms watch for:

Adoption: ~60–70% of target users actively using AI at least weekly by the second month, with the average frequency of use per user rising steadily. This shows not only broad uptake but deeper habitual use.

Employee Experience: Improvement in employee survey ratings on items like “I can do my best work” or “I have the tools and support I need,” indicating that people feel more effective and supported with AI.

Productivity Gains: Measurable time savings in key workflows – for example, a 10–20% reduction in routine meeting time for pilot teams, faster completion of tasks like document preparation or case notes, etc.

Quality Improvements: Signs of higher quality output in pilot areas, such as fewer revision cycles required or fewer escalations and errors in AI-assisted processes.

Confidence & Trust: Increasing user-reported accuracy ratings and confidence in AI recommendations over time, reflecting growing trust as the technology proves its value.

Sustainability: A growing and active community of champions, an expanding library of shared best-practice prompts, and a visible improvement backlog for the AI program. These all indicate that the initiative is building self-sustaining momentum beyond the initial push.

These metrics should be interpreted in combination. For instance, a jump in usage is encouraging – but if experience or trust scores drop, it flags a risk (perhaps people feel pressure to use AI without support). That's why Glint’s qualitative insights are so vital to pair with quantitative metrics. Frontier Firms watch both, ensuring increased AI adoption also means employees feel more effective and empowered, not frustrated or threatened.

Common Pitfalls (and How to Avoid Them)

Even with a solid plan, there are missteps to guard against. Here are a few common pitfalls in AI transformation – and how Frontier Firms avoid them:

Staying vigilant about these pitfalls will help ensure your AI initiative delivers sustained results. In particular, never underestimate the people side – unaddressed fears or lack of support can derail even the best technology. By measuring and responding to the human signals, you mitigate transformation risks (e.g., catching early signs of fatigue or compliance concerns) and strengthen your case for scaling AI responsibly.

Resources

Embarking on the Frontier Firm journey requires both strategic vision and tactical execution. Here are some resources to help you move forward:

Frontier Firm Playbook – Detailed guidance on AI transformation patterns, example scenarios, and maturity stages (Microsoft’s playbook)

Frontier Firm Scenarios – A library of industry-specific AI use cases to spark ideas

By following the Frontier Firm Playbook – and leveraging Glint and Pulse to keep a finger on the pulse of your organization – you can turn AI from a promising experiment into a sustainable, enterprise-wide capability. The result is not just successful AI adoption, but a more engaged, empowered workforce ready to innovate continuously.

Good luck on your journey to becoming a Frontier Firm!

What's new in Viva Insights

zachminers — Fri, 13 Feb 2026 17:53:21 GMT

As we move further into 2026, we’re excited to announce a variety of new powerful tools and reporting capabilities for Viva Insights that make it easier to understand how your organization's adoption and use of Microsoft 365 Copilot compares to other uses of it both within and outside your company. You can also now learn more about the adoption and impact of agents built in Microsoft Copilot Studio, and there are new functionalities to share and customize reports more broadly across your organization. Let's dive in.

Agent Dashboard

We’re thrilled to announce the initial rollout of the Agent Dashboard, a powerful new functionality for the Viva Insights web app that provides leaders and analysts with actionable insights into agent adoption. With this new dashboard, users can dive into Copilot Credit usage – which measures how agents are used – and identify opportunities to optimize and track agent adoption over time.

To start, the dashboard covers adoption metrics aggregated at the user level for agents used within Microsoft 365 Copilot.

Read more about the Agent Dashboard here on the Microsoft 365 Copilot blog.

The Agent Dashboard is currently rolling out to public preview customers only. When you’re ready to start using it, learn how using our guide on MS Learn.

Benchmarks in Copilot Dashboard

The Copilot Dashboard has been focused on providing actionable insights into Copilot readiness, adoption, and impact trends for specific groups within the organization. Now, with benchmarks in the Copilot Dashboard, users can also see how their adoption compares to others, either within their organization, or with other companies.

Benchmarks in the Copilot Dashboard provide context around Copilot adoption trends, so users can compare usage across internal cohorts, or see how their adoption of Copilot compares to similar organizations.

Read more about benchmarks in the Copilot Dashboard here on the Microsoft 365 Copilot blog.

Export Copilot metrics from the Copilot Dashboard

We’re excited to introduce the initial public preview rollout of Copilot metrics export from the Copilot Dashboard. This new capability gives organizations greater flexibility to analyze the usage of both Microsoft 365 Copilot and Copilot Chat beyond the dashboard across the past six months at the de-identified user level, with user identifiers removed.

With this export tool, leaders and analysts with access to the global scope dashboard can download the data directly to support Copilot initiatives, such as tracking adoption and usage trends over time, or combining it with other data sources for custom analysis and reporting.

Learn more about how to use the export feature on MS Learn.

Launch of Copilot Studio agents report

In an exciting expansion of our reporting tools measuring the adoption and impact of Microsoft 365 Copilot, the Copilot Studio agents report is now broadly available. This powerful new Power BI template allows users to learn more about the impact of agents built in Microsoft Copilot Studio, and how their deployed across channels in the organization.

This report can help users answer questions like:

What are the top agents being used?

What are top agents' high-level KPI-like sessions, satisfaction scores, and success rates?

What is the impact of individual agents (conversational and autonomous), such as the split of engaged sessions and topics against actions and triggers distribution, as well as maker-led inputs?

The report provides insights about agents built in Microsoft Copilot Studio that are deployed across a variety of channels, including Microsoft Teams and Microsoft 365 Copilot, Facebook, mobile apps, and custom and demo websites.

To learn more about the report and how to run it, refer to our guide on MS Learn.

New ability to customize out-of-the-box Power BI reports

Existing tools for Power BI template reports in the Viva Insights web app allow users to customize their reports for their organization's needs, through their selection of filters, metrics, and organizational attributes. Now, an expanded toolkit allows Viva Insights analysts to further customize out-of-the-box Power BI reports to make them even more relevant to their organization.

With these new tools, analysts can, for example:

Add new visualizations, text boxes, and graphics

Change the report's filters

Add, rename, and rearrange report pages

Save and delete your customized reports

Users can now customize pre-built Power BI reports such as the Copilot Studio agents or Copilot for Sales adoption reports, but not custom queries such as Person queries or Meeting queries. Users can also customize any queries that they or other analysts in their organization have previously run.

To learn how to customize out-of-the-box reports, please see our guide on MS Learn.

Multi-level response options for a single Likert-scale item

HereIam — Fri, 13 Feb 2026 13:24:45 GMT

I would like to explore whether Glint allows configuring a single survey statement with multiple sub-responses at different organizational levels, each using the same Likert scale.

For example:

Statement:

“In my experience, collaboration is effective.”

Response requested at multiple levels:

At the organization level (1–5 Likert scale)

At the division/department level (1–5 Likert scale)

At the team level (1–5 Likert scale)

In other words, instead of creating three separate items, is it possible to structure one statement with sub-questions (or nested response options) tied to different organizational levels, all using the same agreement scale?

Multi-level response options for a single Likert-scale item

HereIam — Fri, 13 Feb 2026 13:24:19 GMT

I would like to explore whether Glint allows configuring a single survey statement with multiple sub-responses at different organizational levels, each using the same Likert scale.

For example:

Statement:

“In my experience, collaboration is effective.”

Response requested at multiple levels:

At the organization level (1–5 Likert scale)

At the division/department level (1–5 Likert scale)

At the team level (1–5 Likert scale)

News to Know – Volume 3, Edition 2, February 2026

amywheater — Tue, 17 Mar 2026 10:10:25 GMT

Each month, we share practical updates and insights to help you strengthen your employee listening strategy with Viva Glint & Pulse and support you on your AI transformation journey. In this edition, you’ll find the latest product enhancements, thought leadership, and customer learnings—designed to help you stay informed, plan ahead, and continue driving meaningful engagement and change across your organization.

New on your Viva Glint platform

Survey Communications: Teams Notification Localization. Viva Glint Teams bot notifications are now delivered in each user’s preferred language, improving accessibility, engagement, and the experience for global, non‑English‑speaking audiences. This update aligns Teams bot notifications with existing Viva Glint email and platform localization capabilities. Learn about Viva Glint supported languages here.

User Data Management: Audit Activity Log Enhancements. We are improving our audit activity logs to provide richer visibility into automated data imports, making it easier for admins to reconcile data across systems, quickly understand what happened during an import, diagnose issues more efficiently, and act with greater confidence. Starting this month, in addition to failed uploads, admins can now access advisory files for partial ingestions, where only some records from an import were processed successfully. Later this year, for supported automated imports (including SFTP and Organizational Data in Microsoft 365), audit logs will include downloadable details that summarize which records were added, updated, skipped, or moved to inactive status. Learn more about audit activity logs here.

Reporting: Custom PPT Template Support. The Export to PowerPoint feature now applies the custom PowerPoint template selected in General settings to the exported PowerPoint file for all reports that support the new export i.e. Team summary report, Executive summary report.

How to test

Open the Team Summary or Executive Summary report.
Select Export & Share > Export report to PPT.
Confirm the exported editable PowerPoint includes the custom template from Admin settings appended to the content slides.

Prerequisite
Upload a custom PowerPoint template in Viva Glint Admin settings before testing, Instructions for doing so can be found here.

Reporting: Navigation improvements. Viva Glint Reporting users can now retrace their navigation flow—drilling down and drilling up in reports—without losing context.

Key changes

Replaces the “Go Back” action to the Reporting home page with an alternative clickable experience.
Enables users to return to the last Reporting page they were in, supporting improved back navigation within Reporting.

Reporting: Enabling Benchmarks. Enabling external benchmarks gives you and your leaders valuable context—showing how your results compare to global and industry peers and complementing the insights you gain from internal comparisons.

With a single opt‑in step, Viva Glint unlocks a rich set of benchmark suites (Global, Industry, Country/Region, High‑Performing, and more). Your data remains fully anonymized and aggregated, ensuring privacy and compliance. Customers who opt in consistently report that benchmarks strengthen storytelling, deepen insight quality, and accelerate action planning. We recommend turning on this feature so your teams can get the full value of Viva Glint reporting. Without enabling this feature, customers will not be able to see any external benchmark comparisons and will only have access to internal comparators. By enabling it, organizations agree to allow their survey data to be included in the anonymized benchmark pool, which is required for benchmark visibility.

Coming soon to Viva Glint

User Access: Upcoming Role Enhancements. In our March release, we’ll be making some changes to roles and permissions in Viva Glint to increase security and flexibility for enterprise organizations.

Survey Designer Role

The Survey Designer Role in Viva Glint will empower organizations to assign users only the access they need to create and deploy Glint surveys, without granting broader administrative permissions. This targeted role is especially valuable for initiatives like AI transformation, hybrid work, and other change management employee listening programs.

New Permissions in Viva Glint

o We are introducing permissions for Advanced Configuration, Question Library, Service Configuration (settings), Nudges, and Viva Integrations, offering more granular control over platform access and management. All existing Company Admins will be granted Advanced Configuration access by default.

o Company Admin is now renamed to Viva Glint Service Admin.

o Assignment of new service admins will now be restricted exclusively to the Microsoft Admin Centre (MAC), ensuring tighter governance and streamlined administration.

Copilot Reporting: Copilot will default to ON and move to VFAM as the single control. Starting in March 2026, Copilot in Viva Glint will default to ON for all customers, and the existing Glint admin toggles for Copilot access will be removed. From that point forward, Copilot access will be managed exclusively through Viva Feature Access Management (VFAM), providing a single, streamlined control consistent with other Microsoft Copilot experiences. This change reduces admin workload and ensures a more consistent governance experience. Please review your VFAM settings to prepare for this update. Should you have any questions about managing Copilot access through VFAM, please use this form to reach out to us. If you are part of EECC (formerly VCCP), find the registration link to join the upcoming session where we will cover this feature in detail in the ‘Upcoming events and learning opportunities’ section.

Copilot Reporting: Dynamic Topics with Copilot. In March, we will kick off the Dynamic Topics private preview with a small group of customers. By leveraging Copilot, this functionality is designed to enhance the relevance and context of comment themes by extending beyond the current static set of topics and identifying customer-specific topics that can be tracked over time. These custom topics will remain confined to your platform and will not be accessible to Microsoft or other customers. While the initial private preview cohort is full, we may expand preview access as the program progresses so please stay tuned. General availability for Dynamic Topics is targeted for later this spring.

Sign Up for Copilot Highlights | Preview. The private preview of Copilot Highlights—a dashboard feature that instantly summarizes survey results, highlighting team strengths, opportunities, and engagement trends—is now live, with customer access being enabled in phases. This feature helps managers and leaders quickly assess team status, pinpoint focus areas, and celebrate achievements. Customers can continue to express interest in joining by signing up here.

Sign Up for Continuous Employee Engagement with Workplace Metrics | Preview. Improve actionability for focus areas like “Work-life balance” and “Collaboration” by bringing in workplace metrics from Viva Insights. This feature will help Senior Leaders in your organization look at supplementary data points to understand survey responses and have a more data-driven discussion with their organizations on what can be improved in these areas. Between survey cycles, this continuous data will also help you keep your teams on track. Private Preview is targeted for March 2026, but earlier builds are available starting in January, with the opportunity to give feedback. You must enable data flow from Insights to Glint on your tenant to use this feature. Express your interest here.

Sign Up for Employee Feedback Agent | Preview. Enhance your Employee Listen program with The Employee Feedback Agent a dynamic, AI-powered conversation, where employees can share what matters most through natural, chat-like interactions, whether prompted or always-on, enabling real-time feedback and deeper insights into the drivers behind their experiences. By combining Copilot intelligence and People Science principles, the agent streamlines feedback collection and reduces administrative overhead for HR and leaders. Unlike traditional Copilot tools that simply summarize information, the Employee Feedback Agent collects experiential data through probing questions and back and forth conversations with employees. Future capabilities will expand impact with an actionable insights reporting experience, accelerating the “feedback-to-action” cycle. Be among the first to experience a new era of continuous engagement and actionable feedback with the Employee Feedback Agent. To express your interest in joining please complete the following: Private Preview: Glint Employee Feedback Agent – Fill out form

Integrating with Organization Data | Preview. Viva Glint is introducing integration with Organizational Data in Microsoft 365, providing an enterprise‑grade approach to connecting people data across Viva experiences. This preview establishes a consistent, governed data foundation that supports trusted insights today and prepares organizations for future Copilot experiences—aligned with Microsoft 365–level controls and management. Join the preview to explore what’s possible, share feedback, and help shape the future of organization data integration in Viva Glint. Express your interest here.

See our public roadmap for more feature updates.

Events and learning opportunities

Viva Glint & Pulse EECC (formerly VCCP) customer engagement sessions

Previous sessions:

February 5^th – Copilot Highlights in Viva Glint

In this session, we shared an overview of the Copilot Highlights capabilities that are currently in private preview as well as plans for upcoming feature enhancements and facilitated an open discussion to gather feedback with the goal of better understanding the features and improvements that matter most to you as early adopters. If you are a member of EECC and in the Viva Glint Teams channel, you can access the session recording here.

Upcoming sessions (please note you must be opted-in to EECC in order to attend upcoming sessions):

February 12^th – Copilot Default ON and VFAM Controls

Register here

In this session, we’ll walk through an upcoming update where Copilot will default to ON in Viva Glint, and Viva Feature Access Management (VFAM) becomes the single, consistent control for managing Copilot access—aligned with the broader Microsoft 365 Copilot experience. As part of this change, the existing Glint service‑level Copilot toggles within the user roles will be removed, simplifying administration. Copilot access in Viva Glint will be governed centrally through VFAM, which is typically managed by your Microsoft 365 Global Admin.

February 26^th – Journey to Becoming a Frontier Firm

Register here

This session is designed for organizations exploring how AI, Copilot, and agentic workflows can accelerate AI transformation across your business. Members of our Copilot Growth team will be discussing the newly developed Frontier Transformation playbook which is designed to help organizations understand critical steps towards becoming a frontier firm using agents to modify how work gets done. We’ll also provide specific use-cases for AI adoption tied to key functions within your organization and leave you with an understanding of where your organization currently stands in becoming frontier-ready.

If you are not yet a member of the Employee Experience Customer Connection (EECC-formerly VCCP) but would like to participate in upcoming sessions, as well as gain access to numerous other engaging and valuable Glint and Pulse customer activities, please see the sign-up information in the ‘Connect with us’ section.

New Thought Leadership

Research Drop: Fighting AI Slop with Meta-Cognition Around AI. Organizations are racing to adopt AI, but 60% of employees skip accuracy checks, leading to "workslop" – rushed, low-quality output that erodes trust. Our latest research shows the difference between employees who get real value from AI and those who don't isn't how often they use it; it's how thoughtfully they use it. And building better habits doesn't require technical training. When leaders openly share how they use AI and teams feel safe discussing what's working, employees become far more intentional. By focusing on the quality of AI use, not just the quantity, leaders can turn adoption into lasting impact. Read it here.

Customer Success Stories

Our very first Viva Glint Partner Story—featuring HRIZONS—is now officially live! HRIZONS EX partnered with a global skin care company to transform its employee listening program from a traditional high‑engagement survey model into a continuous engine for manager enablement, organizational alignment, and workforce effectiveness. By shifting from survey “deployment” to “action activation,” HRIZONS EX co‑created tailored tools and enablement for managers and HRBPs—including guides, content, and rollout support—to strengthen accountability and ensure employee feedback consistently turned into meaningful action. The program moved from periodic measurement to continuous improvement, embedded self‑sustaining capabilities across survey cycles, and unlocked efficiencies through early use of Microsoft 365 Copilot with Viva Glint. The result: greater clarity, scalability, and manager ownership of employee experience outcomes. You can read the full story here.

For more information about partner services, you can check out this blog post and for general partner queries, please reach out to our partner success team (vivaglintpartners@microsoft.com).

Connect with us

We’re excited to share an important evolution of our VCCP community.

The Viva Customer Connection Program (VCCP) is now the Employee Experience Customer Connection (EECC) program — a name that reflects the expanded scope and value of this community as employee experiences continue to evolve with Viva and Microsoft 365 Copilot.

What’s changing

Viva Customer Connection Program is now the Employee Experience Customer Connection program
Our shared mission: “Employee experiences powered by M365 Copilot and Viva.”
Invites & communication will be from Employee Experience Customer Connection

What’s staying the same

Continued expansion of product team engagement for Employee Experiences powered by Viva and M365Copilot
Forums for you to influence product direction & unlock value for your organization
Early insight into product roadmap
Private preview engagement opportunities
Connection with other enterprise customers

If you’re interested in joining, please fill out this form so we can guide you through the enrollment process and help you get started.

We look forward to partnering with you to build better products—together.