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From Leadership Engagement, Town Halls to Communities: Put Viva Engage to Work at Comms Camp

AllisonMichels — Thu, 06 Aug 2026 20:52:43 GMT

The best way to learn Viva Engage is not by watching someone else publish another perfectly prepared demo post. It is by starting with a real communications challenge. Maybe you are planning a leadership campaign and want employees to do more than simply read an update. Perhaps you are trying to build a community with a clear purpose, improve an AMA, make a town hall part of an ongoing conversation, or understand what employee questions are telling you. Bring that challenge to Comms Camp, a free, hands-on workshop taking place October 12–13, 2026, at Microsoft in Redmond, Washington.

Comms Camp is designed for corporate communications teams and the IT, adoption, employee experience, and community partners who support them. Participants will use Viva Engage, Microsoft 365 Copilot, and practical agent patterns to turn real communications scenarios into reusable plans and workflows.

Start with the outcome, not the feature

Viva Engage can support leader visibility, employee conversation, community building, campaigns, events, and knowledge sharing. But successful communications programs rarely begin with a list of product features.

They begin with questions:

Who needs to understand or do something differently?
What does meaningful participation look like?
Which leader, community, or conversation can create trust?
What should happen after employees respond?
Which signals will tell us whether the communication worked?
Where can AI help without replacing the communicator’s judgment?

At Comms Camp, you will start with those questions and use Viva Engage as part of a practical communications plan.

What you will work through

The workshop takes participants through a complete communications scenario, from the original ask to activation and measurement. Choose your challenge and bring a scenario or select a sample. Define your audience, intended outcome, risks, and the action you want employees to take.

Design the Viva Engage activation

Determine how Viva Engage, Copilot and other Microsoft products can support the communication. Depending on your scenario, that could include:

A leader or executive communication
A community activation
A campaign moment
An AMA or event
An employee prompt designed to encourage useful participation
A follow-up plan that keeps the conversation moving

Turn conversations into signals

Publishing is not the finish line. Employee questions, comments, reactions, and event inputs can provide important context about what people understand, what remains unclear, and what should happen next. You will explore how to organize those signals into themes, actions, and a practical measurement approach.

Share what you built

Participants will share their developing playbooks, learn from one another, and get feedback they can apply when they return to their organizations.

Explore Copilot and agent workflows

Identify where AI could save time or improve consistency across planning, drafting, summarizing, and follow-up. You will also explore a simple communicator agent canvas for a repeatable workflow. AI can help make the work faster, but the communicator remains responsible for context, quality, tone, and final judgment. Use Copilot-supported prompts and peer feedback to turn a rough stakeholder request into a more focused communications brief.

What you will take home

Comms Camp is designed to create reusable outputs, not just inspiration. Depending on your chosen scenario, you can leave with:

A strategic communications brief
A Viva Engage activation plan
Copilot prompts and workflows
A leader communication, event, AMA, campaign, or community plan
A communicator agent canvas
A signal and measurement plan
A reusable communications playbook

You will also leave with ideas from other communicators who are navigating many of the same challenges, including channel complexity, leader visibility, responsible AI adoption, employee participation, and demonstrating impact.

Who should attend?

Comms Camp is intended for:

Corporate and employee communications professionals
Leader and executive communications teams
Viva Engage community managers
Change and adoption professionals
Employee experience leaders
IT partners supporting communications and communities

Organizations may send multiple participants, and communications and technology partners are encouraged to attend together.

Participants should have access to Microsoft 365 and Viva Engage. Microsoft 365 Copilot access is recommended.

Register for Comms Camp in Redmond

Join us October 12–13, 2026, at Microsoft in Redmond, Washington. The workshop is free, and registration is required.

Explore the Comms Camp experience:

https://adoption.microsoft.com/comms-camp

Register directly for the Redmond Comms Camp:

https://aka.ms/CommsCamp/Joinus

Cannot join us in Redmond? Comms Camp is planned as a multi-city experience. Visit the Comms Camp site to learn when more locations are announced. Tell us where you want us to bring camp next!

Bring the complicated ask, the half-built campaign, or the community challenge you have been meaning to tackle.

We will help you turn it into something you can use.

Learn. Share. Build.

"View all communities" button does not show all communities

GrahamK — Tue, 04 Aug 2026 13:14:35 GMT

If you're in Viva Engage, and you go to "Communities," and you click "View all communities"

to see all the communities, it doesn't show you all of the communities - it shows you the recommended communities.

If you want to see all of them all at once, you have to click the arrow next to "Recommended" and select "Alphabetical" or "Community size."

Is there any way to make the default view "Alphabetical"?

Most users will a) expect a view all communities option to show all communities, b) not think to use a drop-down filter and choose 'alphabetical' or 'size' as options to show 'missing' communities. This is a direct consequence of the behaviour of the button not matching the button labelling and as a result this is impacting the visibility and discovery of communities in our network.

In trouble with "Articles"

JuliaNicolodi — Mon, 03 Aug 2026 11:50:02 GMT

Hello, everyone! I’ve been using the 'Article' mode in Viva Engage for a while now, and it gets good reach whenever we publish newsletters in this format. However, last week I went onto the platform to schedule an 'Article' post and the option was no longer showing up for me. I’ve already checked with my company's IT team, but it doesn't seem to be related to my license (as far as we could tell). Has anyone experienced this or know what might be causing it? I couldn't find any community articles about this issue.

News to Know – Volume 3, Edition 8, late July 2026

amywheater — Tue, 04 Aug 2026 15:46:57 GMT

Welcome back! This month brings sharper Copilot-powered insights, more polished ways to share results, and a refreshed set of global benchmarks — all aimed at helping you turn employee feedback into meaningful action with Viva Glint & Pulse. Inside you'll find what's newly available, an early look at what's coming next, and the latest thinking to help you measure what matters and sustain momentum across your employee experience strategy.

New on your Viva Glint platform

This section highlights new capabilities now available to help you strengthen Copilot experiences, reporting, and benchmarking in Viva Glint.

Comment Reporting: Copilot-Enhanced Topic Assignment. Now generally available, Viva Glint uses Copilot to assign topics to employee comments with markedly higher accuracy than the legacy NLP pipeline. Comments are mapped to the right topics more consistently, giving you cleaner, more trustworthy topic-level views of what your people are saying. The report experience is unchanged for end users. This capability is controlled by the existing Glint Copilot VFAM toggle; if the toggle is enabled for your organization, Copilot-enhanced topic assignment will apply to new comments automatically. If the toggle is off, the legacy NLP pipeline continues to apply. Learn more here.

Reporting: Enhanced Heat Map report export to PowerPoint. With this release, Managers will be able to export the default sections from the Heat Map report in Viva Glint directly to editable PowerPoint slides. This enhancement allows for easier and quicker consumption of this report outside Viva Glint, compared to the previous export method which included static screenshots. Learn more about the Heat Map report here.

Benchmarks: Refreshed Global benchmark suite. As part of our annual benchmark cycle, Global benchmarks will be refreshed using Viva Glint survey data collected from July 2025 through June 2026 giving you current, reliable external comparisons in your reporting. No setup is required, and this follows the recent Industry, Region and Country benchmark suite refresh. 

As a reminder, to access external benchmark comparisons in reporting, customers must opt in to benchmarking. Opting in increases the overall benchmark data pool, improves data coverage, and supports a broader set of benchmark suites. Customers who have not opted in won’t be able to view or include external benchmarks in their reports. 

Coming soon to Viva Glint

The following section offers an early look at capabilities coming to Glint — shaping the future of Copilot experiences, survey administration, data quality, and the employee data lifecycle.

Copilot Admin Assistant | Generally available in September. Previously previewed, the Copilot Admin Assistant is on track for general availability with the September release. This first phase introduces an in-product Copilot experience that provides contextual, step-by-step guidance for configuration tasks using Microsoft Learn content. By bringing help directly into the product, it reduces the need to search through documentation and makes common administrative tasks easier to complete. Coaching and action-taking capabilities are planned for future releases.

Survey administration: Survey authors own their survey results | Generally available in August. Survey administrators (survey authors) will gain direct access to the reports for the surveys they own, as well as the ability to administer key parts of the survey setup reducing dependence on central admins and helping teams close the loop on their own programs faster.

Expanded admin controls for user-delete data handling | Generally available in August. We're continuing to expand control over the employee data lifecycle. Admins will be able to retain a user's email and employee ID after a user is removed from Glint preserving historical reporting accuracy and user-delete configurations will honor the toggle values in effect at the exact time of deletion. Together these give admins more predictable, compliant handling of user data.

Case insensitivity for Glint attributes | Public preview in August. Attribute values will be treated case-insensitively across the platform, removing a common source of duplicate or split values in reporting and filters when upstream systems vary on capitalization. This should make attribute hygiene less brittle for admins and reduce confusing splits in the data.

Glint ingestion details on the MODIS Ingestion Validation Page | Public preview in August. Admins on Viva Glint's modern data platform will get clearer, in-platform visibility into Glint-specific ingestion outcomes on the validation page making it easier to confirm that data landed as expected and to troubleshoot when it didn't.

Manager hierarchy calculation improvement | Public preview in August. We're improving how Glint calculates the manager hierarchy for large, complex organizations, targeting more accurate rollups and fewer edge-case anomalies. This lays a stronger foundation for organizational reporting and hierarchical views in enterprise-scale environments.

Copilot-supported commenting for survey takers | Private preview, targeting September. Viva Glint survey participants will be able to use a streamlined Copilot experience to rewrite all or part of their open-text responses. By helping respondents refine and de-identify their feedback, this capability can encourage greater participation and more candid, detailed comments. Based on private preview learnings, the experience will be gated by a dedicated VFAM toggle and supported by updated privacy documentation. General availability is targeted for September.

See our public roadmap for more feature updates.

Events and learning opportunities

Stay up to date with updates and resources designed to help you get more value from Viva Glint & Pulse.

Previous EECC Customer Engagement Sessions:

June 25th – Viva Glint Notification Delivery Visibility

In late June, customers joined the Employee Experience Customer Connection (EECC) program to explore early concepts for a new Notification Delivery Visibility capability in Viva Glint. The session focused on helping administrators better understand what happens after survey invitations and reminders are sent, addressing a long-standing customer challenge around notification troubleshooting and delivery confirmation.

Today, Glint administrators can schedule and manage communications, but they have limited visibility into whether notifications were successfully delivered. Many organisations rely on Exchange Message Trace and IT teams for troubleshooting, creating delays and additional effort when investigating delivery issues. The proposed capability aims to provide administrators with self-service visibility directly within Glint.

During the session, the team shared a phased vision for the experience:

Phase 1: Awareness would provide visibility into delivered, pending, and failed notifications, estimated delivery progress, and downloadable lists of failed recipients.
Phase 2: Diagnosis and Action would help administrators understand why notifications failed, identify affected users, and potentially take corrective action.
Phase 3: Long-Term Vision would extend visibility to individual delivery status and broader communication health trends across programmes and surveys.

Customer feedback strongly validated both the problem and the proposed direction. Participants consistently confirmed that the lack of post-send visibility is a significant pain point today, with some organisations relying on multiple IT teams to manually reconcile notification delivery during survey launches. Customers viewed the proposed capabilities as immediately valuable and expressed enthusiasm for greater transparency within the product.

Several key themes emerged from customer discussions:

Individual delivery status was the most-requested enhancement. Customers want the ability to determine whether a specific employee received a survey invitation, helping administrators quickly answer the common "Did I receive it?" question during launch periods.
Role-based self-service received strong support. Customers were interested in combining delivery insights with live response rate reporting to give managers, leaders, and people partners greater visibility without exposing confidential survey results.
Near real-time visibility is important. Participants expressed a preference for frequent data refreshes and clear guidance on issues administrators can resolve themselves versus those requiring escalation to Exchange or Microsoft 365 administrators.
Frontline worker scenarios require special consideration. Customers highlighted the need to ensure QR code-based participation and users without traditional email addresses are handled appropriately and do not distort delivery metrics.

The session also provided valuable validation for the overall roadmap. Customers supported the phased approach and helped confirm priorities for future investment, including permissions management, delivery diagnostics, delivery status lookups, and actionable troubleshooting guidance.

'External guests' able to join community?

WillFox — Wed, 22 Jul 2026 20:50:53 GMT

Hi,

We have merged two companies, and until we have one tenant, we are having to add one organisation as guests to one tenant instance of Viva Engage.

This means creating a new 'All Company' community for them - everyone will be added.

We are also looking at more optional communities (ie an AI community) - is there a way that the 'external guests' can choose to join this community? What would be the best way instead of adding everyone into it?

Build your own Engage Governance agent

AllisonMichels — Wed, 22 Jul 2026 15:00:00 GMT

The best governance guidance often comes from real conversations with customers: the questions they ask, the decisions they are working through, and the practices they have already built. And organizations already have the answers somewhere: an adoption deck, an admin guide, a community manager checklist, an acceptable use policy, or a launch plan. That is where a Governance for Viva Engage Agent can help. Grounded in Microsoft guidance and your organization’s approved materials, it can give admins, communicators, adoption leads, and community managers quick, practical answers without replacing the people who own governance.

Give each source the right job

Mix Microsoft guidance with your own approved materials but be clear about which source wins. Your internal governance and policy documents should be the authority for organization-specific decisions. Microsoft Learn explains admin capabilities and roles. Microsoft Support covers the end-user experience. Microsoft Adoption offers planning and adoption best practices. The agent should make approved guidance easier to use, not invent policy or replace the people accountable for it.

Useful starting points:

To keep the agent useful and safe, define how it should treat each type of source. This prevents end-user help content from being mistaken for governance policy and helps IT teams understand which source should be used for each type of answer.

Source type	Use it for	Authority level
Internal governance and policy documents	Tenant-specific rules, ownership model, escalation paths, community lifecycle decisions, and approved operating model	Highest authority for organization-specific decisions
Microsoft Learn admin documentation	Admin capabilities, admin roles and responsibilities, admin center guidance, configuration surfaces, and security/compliance options	Authoritative for admin capabilities and product administration
Microsoft Support end-user documentation	User-facing experiences, getting started, Teams app setup, posting, participation, and end-user help	Authoritative for end-user product help, not governance policy
Microsoft Adoption materials	Adoption best practices, planning, launch readiness, community management, and success measurement	Best-practice guidance for planning and adoption

In the agent instructions, explicitly state that internal governance documents take precedence for organization-specific decisions, while Microsoft Learn and Microsoft Support explain product capabilities and user experiences.

How to create the agent

Microsoft Copilot Studio could be a good starter place because it lets you connect approved knowledge, define behavior, test responses, and control publishing. But the instructions below are intentionally builder-agnostic, so you can adapt them to the agent platform they already use.

Copy-and-paste agent instructions

You are the Governance for Viva Engage Agent for this organization.

Your role is to help IT teams, Viva Engage admins, governance owners, adoption leads, corporate communications teams, and community managers understand how to plan, launch, manage, and govern Viva Engage.

Use the connected knowledge sources as your primary source of truth. These may include Microsoft Viva Engage adoption materials, Microsoft end-user support documentation, Microsoft admin documentation, Viva Engage essentials guidance, and this organization's internal governance documentation.

Source authority hierarchy:

1. Approved internal governance and policy documents are the source of truth for tenant-specific or organization-specific decisions.

2. Microsoft Learn admin documentation is the source of truth for admin capabilities, admin roles, admin responsibilities, configuration surfaces, security and compliance options, and Viva Engage admin center guidance.

3. Microsoft Support end-user documentation is the source of truth for user-facing experiences, basic usage, Teams app setup, posting, participation, and end-user help.

4. Microsoft Adoption materials are the source of truth for adoption best practices, planning, community management, launch readiness, and success measurement.

5. Do not treat end-user support documentation as governance policy. Use it to explain how the product works for users, not to decide organizational rules.

Important Microsoft reference areas:

- Viva Engage adoption guidance: https://adoption.microsoft.com/en-us/viva/engage/

- Viva Engage essentials / Monday Masterclass content: https://adoption.microsoft.com/en-us/customer-hub/monday-masterclass-your-guide-to-the-viva-engage-essentials/

- End-user support documentation: https://support.microsoft.com/en-us/viva/engage/get-started-with-viva-engage

- Admin support documentation / Engage admin center overview: https://learn.microsoft.com/en-us/viva/engage/eac-overview

- Admin roles and responsibilities are especially important when answering governance, operating model, ownership, and escalation questions.

You can help users with:

- Viva Engage governance planning

- Community creation standards

- Community ownership and admin roles

- Community lifecycle management

- Moderation and healthy conversation guidance

- Acceptable use guidance

- Launch readiness

- Adoption planning

- Measurement and success metrics

- Escalation paths

- IT operating model considerations

- Admin roles and responsibilities

- End-user setup and participation guidance when it supports governance or adoption planning

- Guidance for leaders, community managers, and champions

When answering:

- Be practical, concise, and structured.

- Assume the audience is technical or IT-adjacent unless told otherwise.

- Reference the relevant source material when possible.

- Distinguish between Microsoft best practices, Microsoft admin capability documentation, Microsoft end-user help, and the organization's own policies.

- Do not invent tenant-specific rules, policy decisions, dates, licensing terms, compliance requirements, or admin settings.

- If the answer depends on the customer's tenant configuration, licensing, legal requirements, HR policy, compliance posture, or internal governance model, say so clearly.

- Recommend that users validate final decisions with the appropriate internal owner, such as IT, compliance, legal, HR, corporate communications, or the Viva Engage governance team.

- Do not provide legal, HR, regulatory, or compliance advice.

Use these as suggested prompts:

What governance decisions should we make before launching Viva Engage?
What roles are needed to govern Viva Engage?
What should IT own versus communications or business owners?
How should we decide when to create a new community?
What should our community lifecycle model include?
How should inactive communities be reviewed or retired?
What should be included in a community manager checklist?
How should moderation and escalation work?
What technical controls should IT consider before rollout?
What metrics should IT and adoption leads monitor?
Create a launch readiness checklist for Viva Engage governance.
Create a sample operating model for Viva Engage governance.

Start small, then make it yours

Before you publish, test with a small group that knows the admin experience, community management, communications, and policy boundaries. Ask the agent to build a governance model, name approvers, explain admin roles, or recommend what to do with inactive communities. A strong response should offer a framework, cite the right source, and ask for context when needed. It should never turn a best practice into a made-up company rule. As you use your agent, continue to edit and improve the instructions and refine your list of knowledge sources to improve responses.

Sample benchmark metrics

The best governance agent is not the one with the longest instructions. It is the one people trust enough to use. Start with your most common questions, connect the sources you already rely on, test the boundaries, and improve it as your governance model evolves.

If you build one, or end up building off of this, I would love to hear how it works for your organization! Let me know in the comments or join our Customer Community and share with others!

Specify SharePoint Description and Thumbnail

Reena_V — Wed, 08 Jul 2026 13:12:27 GMT

Is there a way to check / amend the thumbnail or description for content published in Viva Amplify to SharePoint?

In the same way you can set the Audience for a SharePoint article, it would be useful to be able to see / edit these. As default fields, common across all SharePoint sites, it feels like this should be an option. Even a preview of how it would appear in a SharePoint news feed would be helpful

What's new in Viva Insights

zachminers — Tue, 07 Jul 2026 17:36:32 GMT

We're thrilled to announce the recent launch of a variety of new features to better prepare your organization to roll out Microsoft 365 Copilot. These tools can equip you with deeper insights about your organization's preparedness for Copilot, and provide more meaningful data about how Copilot is being used and how employees feel about its effectiveness. Let's dive in.

Drive sustained usage of Copilot with the new Microsoft 365 Copilot adoption report template

To move beyond insights like "Did people try Copilot?" to "Is usage of Copilot sticking?", we've added new impactful insights to the Microsoft 365 Copilot adoption report. These new insights help analysts and business leaders determine who is using Copilot consistently and whether employees are meaningfully changing how they get work done based on their usage of Copilot.

The report now includes more usage intensity-focused and actionable metrics, external benchmarks, and a streamlined user interface to make it easier and faster to see what's driving sustained usage of Copilot and its value.

The new Power user insights section, for example, helps organizations identify and learn from users who are forming strong Copilot habits and getting outsized value.

The new Copilot Adoption Overview page, meanwhile, consolidates key adoption insights into a streamlined one-page experience, replacing the previous multi-page flow. The page introduces a refreshed set of metrics and capabilities, including external benchmarks for the percentage of active Copilot users, to help leaders understand overall Copilot adoption and usage intensity.

These new insights can help customers move beyond surface-level adoption and focus more on sustained usage and measurable business impact.

Learn more about the Microsoft 365 Copilot adoption report and how to set it up.

Revamped Copilot Dashboard readiness page now provides clear recommendations for Copilot adoption

To provide business leaders with tailored insights and step-by-step recommendations on how best to maximize their use of Copilot, the readiness page within the Copilot Dashboard has been overhauled to provide more specific guidance. Dashboard users, for example, can now see guidance on how to adjust Copilot settings to streamline their deployment and enhance the user experience. Learn more on the Microsoft 365 Copilot blog.

Satisfaction metrics added to Copilot Dashboard

Sentiment data in the Copilot Dashboard provides users with a variety of insights into employees' feelings about Copilot, through survey responses. Now, standalone satisfaction metrics provide quick at-a-glance insights into how employees feel about Copilot, with trends over time and breakdown by groups. Learn more on the Microsoft 365 Copilot blog.

Maximize Copilot value with Copilot Analytics Labs (preview)

While Viva Insights offers a suite of measurement tools and insights to track Copilot and Agent adoption, analysts and data scientists still sometimes resort to experimental methods to measure Copilot and agent value. Now, we're showcasing those emerging innovations to accelerate feedback, learning, and validation.

This new hub, Copilot Analytics Labs, is a do-it-yourself analytics hub for measuring and maximizing the value of Copilot and Agent adoption, usage, and impact. It includes guided templates, ready-to-run code, and playbooks all grounded in real business deployments.

Copilot Analytics Labs is organized around three pillars:

Templates – Production-ready dashboard templates with guided setup and data connectors that quickly take you from discovery to a working dashboard.
Real code – Sample code, prompt libraries, and a toolkit ready to run with the customer’s own data in Python, R, and Power BI, from a Viva Insights essentials starter kit to advanced ML modeling and an export-first toolkit.
Proven playbooks – Adoption playbooks and research built on real business rollouts, including the Customer Adoption Playbook, the World Trend Index 2026, and the New Future of Work report, so teams can build on patterns that already work.

Learn more.

Organization-wide report publishing

We've expanded the capabilities of the Publish reports tool in the Viva Insights web app, to allow analysts to take reports, such as the Microsoft 365 Copilot adoption report or Ways of working report, and publish them to any user or security group within their organization. This expansion allows broader access to these types of reports, which previously could only be shared with those who had global access to the Copilot Dashboard. Now, analysts can publish reports to stakeholders such as Copilot adoption leads, individual contributors, or managers of small teams. This reduces friction in how these insights are shared and socialized, and can help teams act more quickly and confidently in their deployment of Copilot and other collaboration tools and processes.

Once shared, recipients of the published reports receive an email notification and a link to access them in the Viva Insights web app.

Learn more about how to use the Publish reports feature on Microsoft Learn.

More targeted insights for Copilot Studio agents Power BI report

We're excited to announce new capabilities for the Copilot Studio agents report template, in response to feedback from our customers. These enhancements include increased clarity for the insights provided by the report -- such as environment names for agents -- and more granular insights, such as the ability to customize time saved and hourly cost metrics at the individual agent level. Specifically, these enhancements provide:

Environment names – Agents are now displayed alongside the Power Platform environment to which they belong. This makes it easier for analysts and admins to identify, group, and attribute agents across various business unit environments.
Maker-led time and cost savings for conversational agents – Previously only available for autonomous agents, the report now provides estimated time saved per session and translated dollar savings based on maker-provided inputs for conversational agents.
Customization of agent impact – Analysts can now customize the time saved and hourly cost metrics at the individual agent level, which improves the accuracy of the reporting.

Learn more about how to use the Copilot Studio agents report.

News to Know – Volume 3, Edition 7, July 2026

amywheater — Wed, 01 Jul 2026 16:11:22 GMT

Welcome back. As AI continues to reshape how organizations listen, understand, and respond, this month's edition focuses on helping you turn employee feedback into meaningful action with Viva Glint & Pulse. Inside you'll find what's newly available, an early look at what's coming next, and the latest thinking to help you measure what matters and sustain momentum across your employee experience strategy.

New on your Viva Glint platform

This section highlights new capabilities now available to help you strengthen Copilot experiences, reporting, and administrative control in Viva Glint.

Survey Access: Seamless Entra authorization for MTO organizations. This new feature simplifies the sign-in experience for multitenant organizations and support users by introducing automatic tenant discovery. This new experience reduces reliance on MTO policies, lowers admin overhead, and aligns Viva Glint access with standard Microsoft 365 sign in—delivering a more scalable and seamless authentication experience. For scenarios where users need to explicitly access a different tenant (for example, guest or support access) or there may have access to more than a single Glint instance with their credentials, domain selection remains available to ensure flexibility and control. For more information visit: Access the Viva Glint platform, Sign in as a support user and Viva Glint for a multitenant organization FAQ.

Data management: Custom data retention policy. Viva Glint admins can now configure a data retention policy for their Glint instance, defining how long Glint survey data is retained before it is deleted, in line with your organizational and compliance requirements. This gives you clear, self-serve control over your data lifecycle without depending on manual processes or support requests. For more information, visit: Manage General Settings in Viva Glint | Microsoft Learn

Reporting: "Select All" toggle for report filters. The "Select All" option in the reporting filter panel is now generally available. With one click, users can select or clear every attribute value, removing the pain of managing filters with long value lists, speeding up analysis, and reducing manual effort for everyone who works in reports.

User data uploads: Ingestion advisories in audit activity logs. Viva Glint audit activity logs now provide enhanced visibility into successful data imports with a downloadable “processed file details report”. With this feature, admins can quickly review processed, updated, or partially ingested records for SFTP and MODIS user data imports, making routine validation faster and reducing the guesswork around what records were or were not processed. Learn more here.

*Managing user deletes in viva Glint. We have extended the pause for processing of user delete signals from Microsoft Entra in Viva Glint until September 31, 2026, and as a result, we will not be automatically deleting any employee data from Viva Glint. In the meantime, if you would like to manually delete any user data from Viva Glint, follow the instructions here: Responding to Data Subject Requests (DSRs) in Viva Glint.

Coming soon to Viva Glint

The following section offers an early look at capabilities coming to Glint — shaping the future of Copilot experiences, reporting, benchmarking, and enterprise-scale data integration.

Smarter comment theme detection, powered by Copilot | Generally available in July. *Please note this feature was previously referred to as “Dynamic Topics with Copilot” in the Coming Soon...section in previous newsletters. Based on customer and internal input and feedback gathered during private preview, the Product team has adjusted the scope of this feature as per below.

Soon we’re introducing Copilot-enhanced topic assignment in Microsoft Viva Glint. This feature uses Copilot to assign topics to employee feedback comments more effectively. In addition to the enhancement, the standard topic taxonomy will be expanded with five new topics: Psychological Safety, Artificial Intelligence, Privacy & Data Use, Hybrid Work, Ethics. This capability will be controlled by the existing Glint Copilot VFAM toggle (there is no separate feature-level toggle for Copilot-enhanced topic assignment). If the Glint Copilot VFAM toggle is enabled for your organization, Copilot-enhanced topic assignment will be enabled for all applicable users. If the Copilot VFAM toggle is not enabled for your organization the experience will not change. These enhancements will apply only to ad-hoc and recurring survey types at launch with always on survey types to follow in a later release.

Enhanced report exports: Heatmaps to PowerPoint, PDF, and PNG | Generally available in July. Soon, managers and results owners will be able to export survey results, including Heatmap reports, as polished PowerPoint, PDF, and PNG files. This makes it far easier to share results with your team, cascade insights to leadership, and build branded presentations without rebuilding visuals by hand.

Refreshed global benchmarks | Generally available in July/August. As part of our annual benchmark cycle, Global benchmarks will be refreshed using Viva Glint survey data collected from July 2025 through June 2026 giving you current, reliable external comparisons in your reporting. No setup is required, and this follows the recent Industry, Region and Country benchmark suite refresh.

As a reminder, to access external benchmark comparisons in reporting, customers must opt in to benchmarking. Opting in increases the overall benchmark data pool, improves data coverage, and supports a broader set of benchmark suites. Customers who have not opted in won’t be able to view or include external benchmarks in their reports.

Copilot-supported commenting for survey takers | Private preview ongoing, generally available later this summer. Soon, Viva Glint survey participants will be able to use an in-survey Copilot experience to polish their written feedback (please note: this capability is not available for respondents accessing surveys via attribute-based login or personalized links). Copilot can rephrase comments so employees can communicate more clearly and with greater confidence. By helping reduce distinctive writing patterns and making it easier to provide thoughtful input, the feature can increase comfort and perceived privacy, driving higher participation, richer responses, and more candid insights that organizations can act on.

Continuous engagement: Map workplace and Copilot metrics to your questions | Private preview ongoing. Improve actionability for Work-Life Balance and Collaboration focus areas by integrating Viva Insights workplace metrics into Viva Glint reporting. This feature will help Senior Leaders in your organization access supplementary data points, in conjunction with survey responses, to better understand their team's experience and conduct more data-driven discussions on what can be improved in these areas. Between survey cycles, leaders can also enable notifications to keep track of changes in their team's workplace patterns, allowing them to keep a better pulse on behavior change commitments. Future capabilities will include the ability to map Viva Insights and Copilot metrics to survey items and bring in additional data sources from M365, such as meeting metadata and content.

Glint integration with Microsoft Organizational Data Ingestion System (MODIS) | Public preview in mid-July. This capability gives customers a unified data ingestion pipeline across Microsoft 365 apps, including Viva Glint, Copilot, Copilot Analytics, and Viva Insights. With this capability, we are enabling seamless consumption and mapping of organizational attributes in Microsoft 365 with Glint attributes and will enable automated data ingestion to Viva Glint and other Microsoft 365 applications through a broad set of connectors, including Workday, SuccessFactors, ADLS, and APIs. The MODIS integration works alongside existing SFTP data pipelines, thus avoiding any disruptions to existing flows and enables frictionless onboarding. The public preview will roll out in phases and will initially be available to non-GCC customers with a single Viva Glint instance in their tenant. Organizations interested in joining the public preview can complete this brief interest form to share their onboarding scenario, integration requirements, and readiness: Viva Glint MODIS Integration Preview – Fill out form

Introducing the Viva Glint Admin Assistant, powered by Copilot | Generally available later this summer. A new AI-powered Copilot experience will be embedded directly in the Viva Glint admin experience, helping administrators navigate configuration tasks with contextual, step-by-step guidance grounded in Microsoft Learn content. Selecting the Copilot entry point opens a familiar slide-out conversational panel — reducing back-and-forth with documentation and helping admins move faster and with greater confidence. This first phase delivers an instructional assistant, with coaching and action-taking capabilities planned for future releases.

Additional admin controls for user-delete data handling | Generally available later this summer. We're continuing to expand control over the data lifecycle, including the ability to retain a user's email and employee ID after they're removed from Glint (preserving historical reporting accuracy), and ensuring user-delete configurations honor the toggle values in effect at the exact time of deletion. Together, these give admins more predictable, compliant handling of user data.

Raw Data Export API Egress | Private preview ongoing. Unlock seamless, automated access to raw survey data—no more manual downloads. Built on Microsoft Graph, these APIs make integrations easier and help admins move faster with greater efficiency. Express your interest here.

Events and learning opportunities

Stay up to date with recent documentation updates and resources designed to help you get more value from Viva Glint & Pulse.

Recent documentation enhancements:

Have technical questions about Viva Glint? Microsoft Learn is your best source for clear, current guidance. We’ve expanded and refined our documentation to add detail on new capabilities, address frequent questions, and strengthen the topics customers rely on most. These updates improve clarity and consistency, making it easier to use Viva Glint with confidence. Below are a few of the most impactful recent updates now live on Microsoft Learn:

Enhanced explanation about Glint license messaging
Expanded detail around how derived attributes are impacted by retroactive updates
Important note added about the outcome when a user is assigned to multiple roles
Benchmark collateral has been updated to reflect suite expansion after the latest Global, Industry, Region & Country refreshes.
Clarification on comment translations

EECC Customer Engagement Opportunities:

Help Shape the Future of Survey Creation in Viva Glint! Take this short survey

Are you a Viva Glint Admin, HR/People Analytics leader or employee listening program owner who uses Copilot or AI-assisted workflows? We need your input.

We're exploring how customers discover, evaluate, and create survey questions today, and potentially where AI can make the experience faster and more effective.

Take a Quick 2-3 minute survey so we can better understand how you - Survey closes July 10th

Find, select, and create survey questions in Viva Glint, or your current survey platform
Evaluate question quality, effectiveness, and relevance
Use (or would like to use) Copilot/AI to support survey design
Experience friction points as you design your surveys

You'll also have the option to participate in future research sessions.

Who We're Looking For:

✅ Active Viva Glint survey admins and survey admins with other vendors

✅ Users with exposure to Microsoft 365 Copilot or AI-assisted workflows

✅ Individuals involved in:

Survey creation and administration
Employee listening programs
Question library selection or custom survey authoring

Why Participate?

Your feedback will help us:

Shape future survey question creation experiences in Viva Glint
Make it easier to find and select the right questions
Improve confidence in question quality and relevance
Reduce noise from underused or duplicative questions
Design AI-powered experiences that better support your workflow

Thank you in advance for taking part!

EECC Customer Engagement Sessions:

Previous sessions:

June 25th – Notification Delivery Visibility in Microsoft Glint

Target Audience: Glint admins who manage survey communications and notifications, particularly those involved in monitoring survey participation and troubleshooting notification delivery issues

The Viva Glint product team shared early designs for a new Notification Delivery Visibility capability aimed at helping administrators understand whether survey communications are being successfully delivered and what actions to take when issues occur. Customers provided extensive feedback that is directly influencing the feature roadmap.

What was presented:

A phased approach to improving notification transparency in Viva Glint.
Phase 1 focuses on visibility, giving admins insight into delivery status, including delivered, pending, and failed notifications, estimated completion times, and the ability to export affected recipient lists.
Phase 2 introduces troubleshooting and actionability, helping admins understand failure causes, view issue summaries, receive remediation guidance, and resend notifications when appropriate.

Key customer feedback:

Customers strongly valued visibility into overall notification health, particularly during active survey cycles when participation rates appear lower than expected.
Several attendees requested the ability to view delivery status for individual employees, enabling support teams and survey administrators to quickly verify whether a specific invite was sent and delivered. This scenario had not been a primary design focus and generated significant discussion.
Customers emphasized the importance of keeping diagnostic information understandable and avoiding overly technical details, while still providing enough information to determine whether an issue requires help from Exchange or IT administrators.
Participants generally preferred experiences that provide a high level summary first with the option to drill into more detailed delivery information when needed.

Customer success stories

See how organizations are using Viva Glint, Pulse, and Copilot to turn employee insight into measurable impact.

Driving AI-Powered Employee Experience: American Retail Company Unlocks Up to 1.3M Annual Hours Saved with Copilot and Viva

This retail company is transforming employee experience by integrating Microsoft Copilot with Viva Glint, Pulse, and Insights. This unified AI-powered strategy accelerates insight-to-action cycles, boosts manager activation, and delivers measurable productivity gains at enterprise scale.

Situation: This customer sought to modernize its employee experience strategy, addressing low manager action-taking, limited visibility into productivity, and slow insight-to-action cycles, while aiming to connect employee engagement with Copilot adoption and broader AI value realization.

Solution: They implemented an integrated Microsoft Viva ecosystem with Copilot embedded across Viva Glint, Pulse, and Insights. This enables continuous employee listening, AI-powered summarization of feedback, and behavioral analytics tied to productivity and Copilot usage. Managers leverage Copilot to identify themes, create pulse surveys, and act faster, while leadership gains unified reporting linking engagement, productivity signals, and AI adoption.

Impact: The company achieved ~40% manager action plan adoption, demonstrating strong follow-through on employee feedback. Copilot accelerates insight generation and decision-making, saving an estimated 780,000–1.3M hours annually. Increased Copilot usage correlates with higher productivity, stronger engagement, and improved organizational decision-making at scale.

Manager hierarchy in live survey results not showing

mtracy419 — Wed, 24 Jun 2026 13:21:25 GMT

Hello,

I recently launched a survey on June 10th. As an admin, I can see the live results coming in and noticed that the exec/VP data isn't listed under "Demographic breakdown by Attribute - Manager Hierarchy" on the results dashboard. Instead, it just lists "All". So essentially, no roll up data is coming in.

We recently had a CEO change. An admin went into settings in Glint to update the Top-Level Manager to the new CEO, but is there anything more we needed to do beyond that? I have a hunch that the lack of roll up data is because something is broken in the hierarchy due to the CEO switch.

The survey is live until July 1. Can someone help guide me on how to fix this so we can see hierarchy roll up data? Is this even a problem because of the CEO change?

Customer spotlight: Capgemini is turning comms and conversations into AI-ready knowledge

AllisonMichels — Tue, 23 Jun 2026 16:57:30 GMT

As organizations invest in Microsoft 365 Copilot and AI, many are asking the same question:

What knowledge will AI actually use?

For Capgemini, the answer isn't buried in documents alone. It's found in leadership conversations, employee communities, company events, and knowledge shared every day across the organization. Through Viva Engage, Capgemini is creating a living knowledge layer that helps employees connect with leaders, learn from one another, and build the organizational context that makes AI more useful.

Moving beyond broadcast communications

Capgemini's goal is simple: meet employees where they already work. Rather than adding more destinations and channels, the company is focused on creating a connected experience across Teams, Viva Connections, and Viva Engage that makes it easier for employees to find information, participate in conversations, and learn from their peers.

For Jeanette Vikbacka Castaing, Global Internal Communications at Capgemini, communities are ultimately about helping people connect, learn, and share expertise. Speaking at Microsoft 365 Community Conference, she described the value of bringing together people who are "passionate about engagement, communications, and products" and creating opportunities to learn, grow, and exchange ideas.

Creating the signals Copilot needs

One of the central themes of Microsoft's "Engage Everywhere" session was that AI adoption is not simply a technology challenge. It is a communications and knowledge challenge.

Copilot relies on organizational context to generate grounded responses. That context comes from everyday interactions between employees, experts, and leaders. Communities capture peer learning. Leadership dialogue provides direction and context. Events create shared moments. Conversations preserve institutional knowledge.

At Capgemini, these signals are being created at scale through several key use cases:

Executive leadership communications
Corporate events
Employee challenges and campaigns
AI-focused communities
Ongoing employee conversations and knowledge sharing

Making leaders visible—and discoverable

Leadership visibility became one of Capgemini's key priorities over the past year. What began as an experiment encouraging leaders to post directly evolved into a measurable communications strategy.

"We have really seen now an increase of the views every time a leader posts directly in our all staff community," Jeanette explained. "It's very clear that people want to hear from the leaders. We can see that in the data." Beyond reach, the goal is trust. By making leaders more approachable and accessible through conversation, Capgemini is creating stronger connections between leadership and employees. "When you're approachable, you also build trust," Jeanette shared.

These leadership conversations become more than communications content. They become organizational knowledge that employees can discover later and that AI can reference when surfacing relevant information.

Turning events into lasting knowledge

Capgemini has also embraced events as a way to create connection and generate knowledge before, during, and after a live moment. Instead of treating events as standalone broadcasts, conversations continue around the event experience. Employees ask questions, share perspectives, and contribute ideas that remain available to the broader organization.

Microsoft's vision for Engage events follows the same principle: event conversations create content that can remain discoverable and continue delivering value beyond the live session itself.

The multiplier effect of conversation

Perhaps the most compelling insight from Capgemini's story is what the team calls the “Multiplier Effect of Conversations” For example:

A post creates a conversation.
A conversation creates connections.
Connections inspire action.
Actions drive outcomes.

For communicators, this represents a shift in how success is measured.

The value of a post is no longer limited to impressions or views. The real value comes from the expertise surfaced, questions answered, relationships built, and knowledge created throughout the conversation lifecycle. As communications strategies evolve, measurement becomes increasingly important.

Capgemini has seen this effect firsthand through employee challenges tied to company sponsorships such as the Ryder Cup, America's Cup, and Tour de France. Previously these campaigns relied heavily on email. Today they are powered by conversations in Viva Engage. According to Jeanette, the difference has been "night and day." Employees immediately start commenting, tagging colleagues, sharing excitement, and encouraging others to participate. "We really build momentum," she said. "It's kind of a snowball effect.” Perhaps most importantly, the conversations continue long after the original campaign. Past contest winners often return to encourage future participants, creating a self-sustaining cycle of engagement and peer advocacy.

Capgemini's journey reflects a growing need among communicators to understand not only whether content was delivered, but whether it generated participation, engagement, and meaningful outcomes. The goal is helping communicators measure not just reach, but influence.

Measuring More Than Reach

Capgemini's approach to communications is increasingly data-driven. Whether evaluating leadership visibility, participation in AI communities, or employee engagement with company-wide campaigns, the team looks beyond simple message delivery.

"People want to hear from the leaders. We can see that in the data," Jeanette explained when describing the growth of leadership communications.

The same focus applies to Copilot communities. Capgemini tracks how employees engage, ask questions, and help one another. Jeanette noted that even large, open communities remain productive because employees arrive with a specific purpose: learn, ask questions, and share knowledge.

"You ask a question, you get an answer," she said. "It's really peer-to-peer connection at its best."

For communicators, these interactions represent something more valuable than traditional engagement metrics. They are signals of learning, expertise sharing, and organizational knowledge creation—the same signals that help employees today and help Copilot deliver more relevant answers tomorrow.

Building an AI-ready culture

The most important lesson from Capgemini's story is that successful AI adoption starts with people.

Communities give employees a place to learn together. Experts can share knowledge. Leaders can provide clarity. Questions become answers. Conversations become institutional memory. Over time, those interactions create the organizational context that helps Copilot deliver more relevant, grounded responses.

One of the fastest-growing examples is AI itself. Capgemini has built multiple communities dedicated to Copilot, including a broad Copilot Chat community, a community for licensed Copilot users, and a separate space for certified Copilot champions. According to Jeanette, each has a different purpose and audience, but all are performing well and generating strong participation. "The reach is just amazing. We measure, of course," she explained.

Start, test and, and learn

Asked what advice she would give communicators just beginning their journey, Jeanette's answer was straightforward: "Test, test and learn." There is no single formula for building communities or driving engagement. What works depends on the audience, culture, and goals.

"Failure is also progress," she said. "Test and see what works and build from there."

That mindset reflects Capgemini's broader approach to AI readiness. Create opportunities for people to connect. Encourage leaders to participate. Build communities where expertise can be shared openly. Measure what matters. Over time, every conversation contributes to something bigger: a living body of organizational knowledge that helps both employees and AI work smarter together.

For communicators, the opportunity is clear: every conversation is more than a moment of engagement. It is a chance to create knowledge, build trust, and help the organization become more ready for AI. So, the question becomes: what conversations are you creating today that your employees, and AI, will need tomorrow?

customize status bar menu on Excel

ethan1987 — Thu, 18 Jun 2026 18:12:31 GMT

It would be very helpful to add option to show standard deviation in status bar

Customer spotlight: How Foot Locker turned AI curiosity into adoption

sarahLundy — Wed, 17 Jun 2026 21:18:32 GMT

When organizations talk about AI adoption, the conversation often starts with technology. At Foot Locker, it started with people.

Like many companies, Foot Locker was exploring how Microsoft 365 Copilot could fit into everyday work. Alex Snyder, Technology Change Management lead at Foot Locker, and a small cross-functional team focused on helping employees become comfortable with a new way of working starting with Copilot Chat. They used Viva Engage as a place to make that learning visible, social, and supported.

Snyder and her team knew that Copilot adoption was not just a technical launch. It was a change in how people think about work, build confidence with AI, and learn from one another. It would take communications skills to translate the change into clear language, reduce uncertainty, and create community spaces where employees could ask questions, share ideas, and try something new.

Start with confidence, not complexity

Early in the journey, Snyder and the team recognized that employees needed more than access to AI tools. They needed space to learn, experiment, and ask questions.

For Snyder, that perspective came naturally. Before moving into product management, she spent years in internal communications and employee experience, and that background shaped how Foot Locker approached Copilot from the start: with the employee experience at the center.

"This is not a tool rollout. This is a different way of thinking about work."

— Alex Snyder, Product Manager for Microsoft 365, Foot Locker

Instead of leading with technical capabilities, the team focused on helping employees understand what AI could do for them. Training sessions emphasized practical examples over product features. Communications avoided jargon. Security guidance was clear and simple.

"We removed fear and demystified AI. People felt safe to try it."

— Alex Snyder

Make learning social

A key part of the strategy was giving employees a place to learn from one another. That approach aligns with Microsoft research—peer influence can be a critical factor in whether AI adoption takes hold across an organization.

That early choice to use Viva Engage became central to Foot Locker's approach. The team created a dedicated community focused on Copilot Chat where employees could share ideas, ask questions, and learn from peers. "Let community do what communications can't," Snyder said.

The Foot Locker team also actively participated in discussions to ensure questions were answered and conversations stayed productive.

Rather than relying solely on top-down communications, employees began sharing their own experiences, prompting tips, and use cases. The result was a steady stream of peer-to-peer learning that helped build momentum across the organization.

Give people one place to start

Alongside the community, Foot Locker created a centralized AI hub in SharePoint that brought together guidance, training resources, security information, prompt examples, and FAQs.

As new training materials, events, and resources became available, employees knew exactly where to find them.

The team also kept training intentionally simple. By demonstrating practical scenarios and real examples, employees could quickly translate what they saw into their own work.

"We didn't focus on everything Copilot could do," Snyder said. "We focused on what someone needed to know to start experimenting."

— Alex Snyder

Build momentum before you scale

Within six months, more than 25% of Foot Locker employees had adopted Copilot Chat, and usage continued to grow. The success created demand for deeper AI capabilities and helped build support for Microsoft 365 Copilot licensing and agent development initiatives.

Today, Foot Locker is testing Microsoft 365 Copilot with employees across multiple functions and building custom agents to solve specific business challenges. One example is a frontline-focused agent designed to help store associates quickly find policies, processes, and operational information.

"Once people trust Copilot Chat, it's a lot easier for these other things to follow."

— Alex Snyder

What communicators can take from Foot Locker

For communicators looking to support AI adoption, Snyder's advice is straightforward: "Don't wait for something to be perfect. Just start somewhere."

Successful AI adoption isn't only about tools, licenses, or training programs. It requires creating opportunities to learn together and making experimentation feel safe. That is where communicators can have real impact: shaping the story, building trust, and turning a technology change into a shared learning journey.

We’ll be sharing blog posts throughout June to recap the Engage Track sessions at the Microsoft 365 Community Conference. Follow along on the Viva Engage Blog | Microsoft Community Hub, and learn about all the new and coming soon experiences in Engage that we highlighted at the conference.

Viva Engage Agent draft not visible

battello — Tue, 16 Jun 2026 15:29:58 GMT

Hi,

I'm verified admin in my company account and I can see and approve the drafts created by the Viva Engage Agent.
My coworker on the other hand cannot see the agent draft and cannot even access the empty page sometimes.
They received notification but cannot see the page to approve them, whether they are community admin or community experts.
Is it because I'm the one who enabled the agent or because I'm a verified admin or because I'm the first one to open the notification?

Thanks

What they see when they click on the Agent Icon :

But I'm the only one to see the drafts :

Customer spotlight: Less inbox, more connection at Nuveen

sarahLundy — Thu, 11 Jun 2026 19:40:15 GMT

Helping leaders reach employees in new ways

At the Microsoft 365 Community Conference, we explored a challenge many communicators are dealing with right now: employees are surrounded by nonstop signals—email, chats, meetings, and posts—and important messages get lost in the noise.

Dan Mulcahey, VP, Internal Comms at Nuveen, a TIAA company, joined us to share how he and his team are evolving their communications approach using Viva Engage to make messages more relevant, visible, and engaging over time.

Mulcahey highlighted how moving away from email to Engage marked a strategic shift in how leaders communicate and build connection with employees.

Why email wasn’t enough

The Nuveen comms team looked at the reality: email volume was high, open rates were going down, and leaders needed a better way to reach employees. From there, they piloted Engage, proved reach first, and built confidence over time. Reach came quickly, while engagement required more patience.

“We proved the reach first… But you need patience for the engagement.”

— Dan Mulcahey, VP, Internal Comms, Nuveen

Create for the channel

One of the biggest lessons from Nuveen was that communicators can’t just copy email content into a social channel and expect different results. The team had to create content for the medium. For example, Nuveen’s CEO launched a recurring “Fun with Facts” series that used humor and short videos to make even routine topics, like compliance training, more engaging.

That shift in content style reflects a broader change toward making communications feel more like what people already consume outside of work: more visual, more direct, and more conversational. What people experience on social platforms and consumer apps shapes what they expect at work, and internal communications need to keep up.

“People don’t come to work and suddenly turn off their brain. They don’t forget the platforms they use in the real world.”

— Dan Mulcahey

Mulcahey reported that since June 2023, for a business unit of around 3,700 employees, that approach generated 2.5 million impressions, 25.5K reactions, and 2K comments on Engage, along with what the team described as “one executive team of believers.”

In a video shared during the session, Josh Shamansky, Chief Human Resources Officer, said Engage had become central not only to communications distribution strategy, but also to content development. He also shared that employees and leaders were engaging in ways that email and the intranet could not support in the same way.

“Viva Engage has become the most important channel for leaders and employees to stay connected across the organization. It is hard to remember that we did it any other way.”

— Josh Shamansky, Chief Human Resources Officer, Nuveen

Start small, build momentum

The Nuveen team described a phased journey that started small in one business area, expanded to a 3,700+ person Nuveen business unit community, then grew to 10 more communities before expanding to the TIAA all-company level. They focused first on the parts of the organization most ready to adopt, used those wins as proof points, and let leadership advocacy help the model spread.

Mulcahey and members of his team — Chris Dickey, Comms Business Partner, and Chris Martin, Communications Operations Lead — talked openly about the importance of “starting small and sending wins up the chain,” democratizing communications operations, and enabling non-communicators to help carry the story forward.

That meant communicators weren’t the only people creating momentum: leaders, advocates, and business-area contributors became part of the engine. That matters even more in an AI era, where the opportunity isn’t just to create more content faster, but to build more distributed participation around the messages that matter.

If there is one takeaway, it’s this: relevance comes from building communications that fit the channel, reflect how people consume content, and unfold over time in a way employees can follow.

We’ll be sharing more blog posts throughout June to recap the Engage Track sessions at the Microsoft 365 Community Conference. Follow along on the Viva Engage Blog | Microsoft Community Hub, and learn about all the new and coming soon experiences in Engage that we highlighted at the conference.

What’s new and next in Engage: June 2026

espnguyen — Tue, 30 Jun 2026 17:59:29 GMT

The Microsoft 365 Community Conference Viva Engage track demonstrated how communications are changing: for many organizations, leaders are more visible, connection is stronger, and everyday communication is becoming a useful source of organizational knowledge for AI.

Examples from Capgemini, Nuveen, Foot Locker, AdventHealth, and Takeda showed how organizations are using Engage to create two-way dialog with leaders, support Copilot adoption, run employee events, and improve communication in the flow of work.

When product and people come together, the impact is real.
We saw what happens when customer stories, product teams, and community energy meet in the same room.

Communications meetup at the Microsoft 365 Community Conference

Engage everywhere: communities, events, and Storylines in Teams, powered by AI

In our “Engage Everywhere” session, the Engage leadership team explained why leadership communication works better when it is visible, relevant, and interactive in the tools employees already use. It matters for employee connection, and it matters for AI too: in organizations using AI, leadership communication gives Copilot more of the context it needs to return useful answers. In case you missed it, to catch the highlights, hear what we learned, and see how these conversations are shaping what’s next, take a look at the recording the roadmap webinar we hosted!

Jeanette Vikbacka Castaing from Capgemini shared how her team is using Engage to make leaders more visible, bring corporate events into the flow of work, and create more participation through employee challenges and community conversation. Her examples showed how communities can spark dialogue, strengthen connection, and turn everyday engagement into lasting organizational knowledge.

The Engage team demonstrated the new and coming-soon experiences that bring this vision to life across three categories of intelligence, context, and trust.

Intelligence

Available now: Copilot in Engage

For organizations with a Microsoft 365 Copilot license, Microsoft 365 Copilot in Engage helps people quickly catch up and contribute in Engage. Smart catch-up helps employees see what happened recently across their communities and network. Scoped search makes it easier to find relevant information within Engage, and writing assistance helps people draft and refine posts with better context.

Private community content is planned next. That is a meaningful step because some of the most valuable knowledge in an organization lives in smaller, role-based, or more sensitive communities.

The Engage team is also exploring more agentic experiences in Engage to help leaders, communicators, and employees keep up with what matters and take the right next step more easily. The team is considering support for actions like deciding where to respond, what to acknowledge or share, and what may need a closer look, all based on configurable instructions.

Public preview: agents in communities with grounded answers

If you’re a community admin or contribute as an expert in a busy community, it can be hard to keep up with questions. Answering them can feel like a demanding side hustle. Agents in communities can answer questions posted in a community using content from both community conversations and SharePoint sites, so responses are based on internal context instead of generic information.

Admins and experts can review, edit, or verify answers before they are posted, helping organizations scale expertise without sacrificing trust. For companies dealing with repeated questions, distributed knowledge, or hard-to-find answers, this could become one of the most practical ways to reduce effort and connect people with expertise faster.

Launch Demo

Available now: Communities to support AI adoption

We know from our research that peer connection and learning is a critical part of scaling your AI transformation efforts. The Copilot Adoption Community gives organizations a starting point for peer learning, questions, shared prompts, and ongoing education. Instead of relying only on one-way communication about AI, organizations can create spaces where employees learn from each other and build habits over time.

Microsoft’s own data shows that adoption is more sustainable when people have a place to ask questions, compare experiences, and share what is working. Communities help turn individual experimentation into collective learning, which benefits employees and strengthens the knowledge base that AI can draw from later.

Context

Public preview: Communities in Teams

One of the biggest changes coming up is the move to bring communities into Microsoft Teams. As communities become part of the flow of work in Teams, leadership dialogue will become more visible, knowledge sharing will be more habitual, and expertise will be easier to find.

Launch Demo

Public preview: Smarter communication and targeting

Communicators need options for reaching specific audiences with targeted messages while reducing overall noise. Our roadmap includes several investments designed to help communicators reach the right audiences with less manual effort, including audience storyline announcement targeting based on organizational data such as reporting structure, department, country, role, and group membership.

The team also highlighted smart notifications and delivery tracking. Available now for announcements, replies, and reactions in communities, smart notifications in Teams, mobile, and Outlook start in a user’s most frequented channel first, followed by the secondary channel if they don’t see the notification in the primary channel.

Delivery tracking gives communicators more visibility into whether announcements were sent across channels like Teams, Outlook, and Engage. Together, those updates point to a broader focus on relevance, reach, and measurable communication outcomes.

Available now: Events that extend beyond the moment

The new events in Viva Engage experience is now generally available and supports conversation before, during, and after an event. Hosted in communities or storylines, events give people one place for updates, discussion, questions, and follow-up.

These events are easier to discover, easier to revisit later, and better connected to the broader conversation in the community. This also helps turn event participation into lasting organizational knowledge.

Coming soon: Community membership auto-enrollment

Customers tell us that you'd like greater flexibility in managing community membership right within Engage. Community membership auto-enrollment helps communities stay current without manual list management. Admins can define rules based on org data or existing groups, so the right people are added automatically as teams and roles change.

Coming soon: End-to-end leader communications

For high-stakes communications, communicators need a more durable way to coordinate planning, drafting, and timing for multiple posts. The team is working on a concept for managing complex communication campaigns from end to end. Think planned message cascades, coordinated timing, and shared visibility for teams working across large leadership announcements or org-wide changes, all supported by Copilot.

Available now: New analytics

You've told us that your leaders love some healthy competition, which is why we're introducing a frequent contributors view. We're also adding click-through rate reporting so communicators can measure responses to link-based calls to action.

Coming soon: SharePoint News cross-post to Engage

Do you spend time crafting a beautiful SharePoint News post, only to see it reach a limited audience? We’re working to extend the reach of your SharePoint news by bringing it into Engage. Cross-posting brings SharePoint and Engage together in a more connected publishing flow. You’ll be able to publish a news article once and have employees engage with the same conversation across SharePoint, Teams, and Engage.

Available now: Article improvements

Articles in Engage now offer a more polished reading experience with cleaner layouts, better navigation, and richer formatting. Updates like table of contents, improved previews, multi-column layouts, and inline media make long-form communication easier to publish and easier to read.

Trust

Available now: Updated admin experiences

Admins are getting a more modern and consistent management experience across Engage. Updates include support for sensitivity labels, a new Engage email domain, improved admin workflows, and stronger governance options to help organizations manage communication with more confidence.

Coming soon: Company branding

Company branding lets organizations bring more of their visual identity into Engage. With support for custom colors and logos across web and mobile, the experience feels more familiar, more on-brand, and more connected to company culture.

Catch up on all the Microsoft 365 Community Conference news

Look out for blog posts to recap the Viva Engage Track sessions, including videos. More to come like:

Authentic leader communications with Nuveen
Playbook for a Viva Engage deployment
Copilot adoption with Footlocker
And more!

Note: Network analytics frequent contributors; announcement delivery tracker; click through rates; predictive analytics for reach; guided flows for leader posts, announcements, and cascades; and related capabilities described in this blog post are available with a Premium Viva Engage license (for example, Viva Employee Communications & Communities or Viva Suite). Engage private content in Copilot, Community Agent, and other Copilot experiences in Engage require a Microsoft 365 Copilot license.

News to Know – Volume 3, Edition 6, June 2026

amywheater — Wed, 03 Jun 2026 14:56:56 GMT

This month’s newsletter brings together the latest updates, insights, and best practices to help you use Viva Glint & Pulse as part of your broader AI transformation strategy. As Copilot adoption grows, employee listening can help organizations better understand employee experiences, identify opportunities for support, and turn feedback into action that drives meaningful business impact.

*Side note: Have you configured your Viva Glint blog notifications to send you an email when a new newsletter or blog is posted but you haven’t been receiving them? You may need to add notifications@communityhub.microsoft.com to your approved email sender domain list to ensure that you get the email notifications. We’ve also added this information here.

New on your Viva Glint platform

This section highlights new capabilities and updates now available to help you strengthen security, reporting, and administrative control in Viva Glint.

Benchmark Refresh: Industry benchmark suites. This month, the industry benchmarks have been updated in alignment with the annual refresh cycle. As part of this update:

Coverage has been refined, with Media added and Retail – Wholesale Distribution removed due to insufficient data.
The one-year data collection suites are labeled “Industry 2025 (Calendar Year)” and include data collected from January 1 to December 31, 2025.
To broaden benchmark coverage, a two-year data collection period (i.e., January 2024 - December 2025) was used to introduce Automotive and Nonprofit and to refresh Pharmaceuticals benchmarks. These benchmarks are labeled "Industry 2024 - 2025" on Viva Glint.

To access external benchmark comparisons in reporting, customers must opt in to benchmarking. Opting in increases the overall benchmark data pool, improves data coverage, and supports a broader set of benchmark suites. Customers who have not opted in won’t be able to view or include external benchmarks in their reports.

Survey Configuration: Custom confidentiality statements. Viva Glint admins now have the option to use Viva Glint’s default confidentiality statement in their survey programs, or they can opt to turn off the default Viva Glint confidentiality statement and define their own organization‑specific confidentiality messaging. This enables clearer, context-appropriate communication to survey participants while maintaining Viva Glint’s core confidentiality protections and trust standards. The update helps organizations meet legal, compliance, and cultural requirements without compromising employee trust. Learn more here and here.

Reporting: Topic Assignments Included in Comment Report Export. When exporting comments from the Comments report to a spreadsheet, Viva Glint now includes the topic(s) assigned to each comment. This enhancement allows analysts to seamlessly extend their analysis into external tools with Viva Glint’s topics already applied.

Coming soon to Viva Glint

The following section offers an early look at capabilities coming to Viva Glint shaping the future of continuous listening, analytics, and AI‑powered insight. Please note that public documentation (e.g., MS Learn articles) is not typically published until a feature is generally available.

Seamless Entra authentication for MTO organizations | Generally available starting mid June. Seamless Domain Discovery (SDD) will simplify the sign-in experience for multitenant organizations and support users by introducing automatic tenant discovery. This new Entra‑based experience reduces reliance on MTO policies, lowers admin overhead, and aligns Viva Glint access with standard Microsoft 365 sign‑in—delivering a more scalable and seamless authentication experience. For scenarios where users need to explicitly access a different tenant (for example, guest or support access) or they have access to more than a one Viva Glint instance with their credentials, domain selection remains available to ensure flexibility and control. This feature will start rolling out to MTO customers in mid June with the rollout expected to be complete by the end of June.

Custom data retention policy | Generally available starting late June. Viva Glint admins will be able to set how long survey data is retained before deletion to help meet organizational and compliance needs. This policy will apply across Viva Glint survey data, including engagement, ad hoc, recurring, always-on, and 360 surveys, as well as focus areas and goals. Customers with an existing retention policy will see their current settings carried over automatically.

Improved audit activity logs for user data import | Generally available starting late June. Viva Glint audit activity logs will soon provide enhanced visibility into successful data imports with a downloadable processed file details report. With this feature, admins can quickly review processed, updated, or partially ingested records for SFTP and MODIS user data imports.

“Select All” toggle for report filters | General availability coming soon. A new “Select All” option in the reporting filter panel will let users select or clear every attribute value in one click. This removes the pain of managing filters with long value lists, speeding up analysis and reducing manual effort. We aim to make this feature generally available in the next couple of months.

Copilot Reporting: Dynamic Topics with Copilot | General availability coming soon. By leveraging Copilot, this functionality is designed to enhance the relevance and context of comment themes by extending beyond the current static set of topics and identifying customer-specific topics that can be tracked over time. These custom topics will remain confined to your platform and will not be accessible to Microsoft or other customers. This feature will also improve the accuracy of assignment to topics for both standard and dynamic categorization. We aim to make this feature generally available in the next couple of months.

Copilot-supported commenting for Viva Glint survey takers | Private preview ongoing. Soon, Viva Glint survey participants will be able to use an in-survey Copilot experience to polish their written feedback (please note: this capability is not available for respondents accessing surveys via attribute-based login or personalized links). Copilot can rephrase comments so employees can communicate more clearly and with greater confidence. By helping reduce distinctive writing patterns and making it easier to provide thoughtful input, the feature can increase comfort and perceived privacy—driving higher participation, richer responses, and more candid insights that organizations can act on.

Continuous Employee Engagement with Workplace Metrics | Private preview ongoing. Improve actionability for Work-Life Balance and Collaboration focus areas by integrating Viva Insights workplace metrics into Viva Glint reporting. This feature will help Senior Leaders in your organization access supplementary data points, in conjunction with survey responses, to better understand their team's experience and conduct more data-driven discussions on what can be improved in these areas. Between survey cycles, leaders can also enable notifications to keep track of changes in their team's workplace patterns, allowing them to keep a better pulse on behavior change commitments. Private Preview is targeted in May 2026. Future capabilities will include the ability to map Viva Insights and Copilot metrics to survey items and bring in additional data sources from M365, such as meeting metadata and content.

To express your interest, please complete the following: Private Preview: Continuous Employee Engagement with Workplace Metrics.
If you are already part of the Employee Experience Customer Connection (EECC) program, request to join our Workplace Patterns & Continuous Listening EECC Teams subchannel through the main Viva Glint EECC Teams channel so you can iterate on the future of continuous engagement with the product team in monthly calls. If you aren’t already part of the EECC, see the Connect with us section in this newsletter for more detail on how to join.

Employee Feedback Agent | Private preview ongoing. Enhance your Employee Listen program with The Employee Feedback Agent a dynamic, AI-powered conversation, where employees can share what matters most through natural, chat-like interactions, whether prompted or always-on, enabling real-time feedback and deeper insights into the drivers behind their experiences. By combining Copilot intelligence and People Science principles, the agent streamlines feedback collection and reduces administrative overhead for HR and leaders. Unlike traditional Copilot tools that simply summarize information, the Employee Feedback Agent collects experiential data through probing questions and back and forth dialogue with employees. Future capabilities will expand impact with an actionable insights reporting experience, accelerating the “feedback-to-action” cycle.

See our public roadmap for more feature updates.

Events and learning opportunities

Stay up to date with upcoming events, recent documentation updates, and highlights from EECC customer sessions—designed to help you learn, connect, and get more value from Viva Glint & Pulse.

Recent documentation enhancements:

Additional notes added to live survey updates
Update to allowed email sender domain list to ensure receipt of blog notifications
Focus area cascading guidance clarification
360 configuration guidance updates here and here
Important note added around adding survey reminders

EECC Customer Engagement Sessions:

Previous sessions:

May 28th – Help Shape What’s Next for Viva Glint 360 Assessments

Target Audience: Viva Glint 360 Admins

We invited Viva Glint 360 admins to join an interactive listening session focused on the real-world experience of running 360 assessments in Viva Glint. The session created a space for admins to share candid feedback and directly influence the future direction of Viva Glint 360s, which have seen limited evolution to date.

The discussion centered on where the 360 process creates friction for admins, managers, and participants; moments where workflows slow down, break, or require manual workarounds; and small, high-impact improvements that could meaningfully enhance the overall experience. It was a candid, discussion-driven session with the Viva Glint Product team and customer peers sharing what’s working well and where challenges remain.

Key takeaways:

Aggregate reporting emerged as one of the top customer requests, with many customers emphasizing the need for easier ways to consolidate and analyze 360 feedback data.
Customers also exchanged creative workarounds and best practices during the session, showcasing strong peer collaboration within the community.
Poll results helped validate the highest-priority enhancement areas, which will help inform future Viva Glint 360 investment planning.

If you are not yet a member of the Employee Experience Customer Connection (EECC) but would like to participate in upcoming sessions, as well as gain access to numerous other engaging and valuable Viva Glint and Pulse customer activities, please see the sign-up information below.

Customer Success Stories

See how organizations are using Viva Glint, Pulse, and Copilot to turn employee insight into measurable impact.

Energy Company Advances from Copilot Adoption to Measured, HR‑Led AI Transformation with Microsoft EVE

After scaling Microsoft 365 Copilot across 20,000 employees, Energy company partnered with Microsoft’s Viva Glint team to introduce AI transformation measurement—aligning HR and IT around shared readiness, governance, and priorities for scalable agentic automation.

Situation

The customer scaled Microsoft 365 Copilot across 20,000 employees, but maturity varied across business units. As the organization shifts toward agentic automation, leaders need consistent, data‑driven measurement of readiness, impact, and transformation maturity to guide aligned enterprise investment.

Solution

At this critical inflection point, Microsoft's Viva Glint team engaged alongside the Microsoft FastTrack and broader account teams, introducing the Frontier Firm AI Transformation Measurement framework, enabling the customer to establish a common language for AI maturity and shift from qualitative discussions to data‑driven insight.

Working closely with Group HR, Employee Experience (EEX), and IT, they leveraged Viva Glint to establish an enterprise‑wide measurement baseline—positioning HR as a strategic co‑driver of AI transformation alongside IT governance.

Cross‑Functional Collaboration: HR and IT in Action

Two priority areas emerged through joint HR–IT alignment:

AI Transformation Measurement

HR and IT partnered to create shared visibility into workforce readiness, adoption quality, and transformation maturity across the enterprise
Viva Glint enabled scalable, repeatable measurement tied to business and technology priorities

HR‑Led Agentic Experimentation

HR partnered with IT governance to align agentic automation experiments to workforce readiness
Ensured automation scaled responsibly, with employee experience, engagement, and change readiness embedded from the start

Impact

This customer is positioned to shift from AI experimentation to measured, governed, and scalable agentic transformation. Expected improvements in coming months include increases in Copilot MAU, higher usage frequency visible in dashboards, and strengthened employee engagement scores reflecting greater clarity and readiness for AI‑enabled work.

Connect with us

Stay engaged with the Viva Glint & Pulse community through the Employee Experience Customer Connection (EECC) program.

The Employee Experience Customer Connection (EECC) program offers our customers an opportunity to be part of a feedback community as employee experiences continue to evolve with Viva and Microsoft 365 Copilot.

What the program provides:

Product team engagement for Employee Experiences powered by Viva and M365 Copilot
Forums for you to influence product direction & unlock value for your organization
Early insight into product roadmap
Private preview engagement opportunities
Connection with other enterprise customers

If you’re interested in joining, please fill out this form so we can guide you through the enrollment process and help you get started.

We look forward to partnering with you to build better products—together.

Training & Learning Paths – Request for Guidance and Walkthrough

AB5 — Tue, 02 Jun 2026 07:53:00 GMT

Jumeirah Hospitality Group is looking to develop structured training and learning paths for our teams. We would like to understand the end-to-end process, including:

How to design and structure learning paths
How to upload and organize content
How to assign paths to different roles or departments
How to track completion and performance

We would appreciate it if someone could walk us through the process and provide clear guidance on the steps involved.

Please let us know who we should contact and when availability can be arranged.

Video links becoming attachments rather than embeds

JordsAU — Tue, 02 Jun 2026 01:18:53 GMT

Since 3 weeks ago, whenever I paste a Vimeo link into Viva Engage it becomes an attachment that, when posted, requires the post to be expanded before it can be watched.

Previously it's always scraped the vid and embedded to the post, so both the player and copy are immediately viewable by the community.

None of my Vimeo settings have changed so I'm unsure why this has occurred.

Could someone please assist?

Microsoft Account 2FA Email Wording

olgn — Sat, 16 May 2026 04:31:20 GMT

Previously, logging into microsoft accounts via email 2FA would send an email to the recovery inbox worded roughly:

Security Code

Please use the following security code for your personal account email address removed for privacy reasons

Security code: xxxxxx

Recently, the wording has shifted into:

Hi email address removed for privacy reasons
We received your request for a single-use code to use with your Microsoft account.
Your single-use code is: xxxxxx

2FA emails seem to no longer state the account linked to your recovery email that issued the code.

This ambiguous wording makes phishing and social engineering attacks easier.

I suggest revert back to using the original emailing 2FA format, or at least stating the account in the email.

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From Leadership Engagement, Town Halls to Communities: Put Viva Engage to Work at Comms Camp

Start with the outcome, not the feature

What you will work through

Design the Viva Engage activation

Turn conversations into signals

Share what you built

Explore Copilot and agent workflows

What you will take home

Who should attend?

Register for Comms Camp in Redmond

"View all communities" button does not show all communities

In trouble with "Articles"

News to Know – Volume 3, Edition 8, late July 2026

New on your Viva Glint platform

Coming soon to Viva Glint

Events and learning opportunities

Previous EECC Customer Engagement Sessions:

'External guests' able to join community?

Build your own Engage Governance agent

Give each source the right job

How to create the agent

Microsoft Copilot Studio could be a good starter place because it lets you connect approved knowledge, define behavior, test responses, and control publishing. But the instructions below are intentionally builder-agnostic, so you can adapt them to the agent platform they already use.

Copy-and-paste agent instructions

Start small, then make it yours

Specify SharePoint Description and Thumbnail

What's new in Viva Insights

Drive sustained usage of Copilot with the new Microsoft 365 Copilot adoption report template

Revamped Copilot Dashboard readiness page now provides clear recommendations for Copilot adoption

Satisfaction metrics added to Copilot Dashboard

Maximize Copilot value with Copilot Analytics Labs (preview)

Organization-wide report publishing

More targeted insights for Copilot Studio agents Power BI report

News to Know – Volume 3, Edition 7, July 2026

New on your Viva Glint platform

Coming soon to Viva Glint

Events and learning opportunities

Recent documentation enhancements:

EECC Customer Engagement Opportunities:

EECC Customer Engagement Sessions:

Previous sessions:

Customer success stories

Manager hierarchy in live survey results not showing

Customer spotlight: Capgemini is turning comms and conversations into AI-ready knowledge

Moving beyond broadcast communications

Creating the signals Copilot needs

Making leaders visible—and discoverable

Turning events into lasting knowledge

The multiplier effect of conversation

Measuring More Than Reach

Building an AI-ready culture

Start, test and, and learn

customize status bar menu on Excel

Customer spotlight: How Foot Locker turned AI curiosity into adoption

Start with confidence, not complexity

Make learning social

Give people one place to start

Build momentum before you scale

What communicators can take from Foot Locker

Viva Engage Agent draft not visible

Customer spotlight: Less inbox, more connection at Nuveen

Helping leaders reach employees in new ways

Why email wasn’t enough

Create for the channel

Start small, build momentum

What’s new and next in Engage: June 2026

Engage everywhere: communities, events, and Storylines in Teams, powered by AI​

Intelligence

Available now: Copilot in Engage

Public preview: agents in communities with grounded answers

Available now: Communities to support AI adoption

Context

Public preview: Communities in Teams

Public preview: Smarter communication and targeting

Available now: Events that extend beyond the moment

Coming soon: Community membership auto-enrollment

Coming soon: End-to-end leader communications

Available now: New analytics

Coming soon: SharePoint News cross-post to Engage

Available now: Article improvements

Engage everywhere: communities, events, and Storylines in Teams, powered by AI