Month Service Request Number Subject Type Priority Record Type Status (Current) Open Date Open Month Open Year Initial Response Time (Hours) Primary Cause of Case Region Site Region Case Origin Solution Release Major Software Release Actual SW Release Code Lifecycle Status Defect Status Current Owner Portfolio Family Product Product Element Account Name Parent Account Name Account Type End Customer Site Type 2017 / 01 170111-613572 Ossgate XML Provisioning have diff Response FORMAT Technical Support Major Cases Closed Resolved 1/11/2017 15:20 January 2017 19.77 Requested assistance or information about engineering / datafill NA NA Customer Portal R18 (GENiUS) 2 CMTG 2.0 Active NPD Mustafa Ogulcan Kocak IP Multimedia Subsystem OAM GENView Manager GENViewManager-Manager Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 01 170117-614370 Ossgate command has no response Technical Support Major Cases Closed Resolved 1/17/2017 9:02 January 2017 2.04 Requested other assistance or information NA NA Customer Portal CVM17 SNC00013 SNC00013 Active NPD Martha Foster IP Multimedia Subsystem C20/CS2000 Call Control CS2000 CS 2000c (Compact PCI) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 01 170117-614414 NSP:Tables:Is there a way to sync multiple tables from the commandline? Technical Support Minor Cases Closed Resolved 1/17/2017 11:35 January 2017 0 Requested other assistance or information NA NA Phone Not Applicable 17 17.0.12 Inactive NPD Sean Sessoms IP Multimedia Subsystem OAM GENView Provisioning & Portals GENViewP&P-Network Service Provisioning Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 01 170120-615030 "RMHLONBICA5 - CCA309 Hardware Fault Unit Number : 1, INACTIVE Description : Device Fault - L2_BUS" Technical Support Major Cases Closed Resolved 1/20/2017 10:37 January 2017 0.19 Hardware fault and/or support needed NA NA Customer Portal CVM16 SN000013 SN000013 Retired NPD Kevin Gaines IP Multimedia Subsystem C20/CS2000 Call Control CS2000 CS 2000x (XA-Core) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 01 170120-615035 ATCA SST for TV_CLID (TR87) has No DEFLECT_CALL pegged at TR87SERV1 OM Technical Support Major Cases Closed Resolved 1/20/2017 10:48 January 2017 69.06 Requested assistance or information about engineering / datafill NA NA Customer Portal R18 18 SST18 Active NPD David Hedge IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Session Server Trunks (SST) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 01 170123-615172 NSP:C20:Configure C20-1-NEW GWC Channel info Technical Support Major Cases Closed Resolved 1/23/2017 0:33 January 2017 0.03 Requested other assistance or information NA NA Email Not Applicable 17 17.0.12 Inactive NPD Sean Sessoms IP Multimedia Subsystem OAM GENView Provisioning & Portals GENViewP&P-Network Service Provisioning Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 01 170125-615899 No cdc info and dtmf not being detected. Status update also not being sent. Technical Support Business Critical Cases Closed Resolved 1/25/2017 11:54 January 2017 0.92 Non-GENBAND attributable interoperability issue NA NA Customer Portal R18 (GENiUS) C20N0014 C20N0014 Active NPD David Hedge IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 01 170126-615982 SNMP event and alarms not dynamically updating in GVM- manual resynch of alarms is required Technical Support Major Cases Closed Resolved 1/26/2017 1:49 January 2017 9.32 Defective Major Software Release NA NA Customer Portal R18 2 GVMB 2.0 Active PD Margarett Gillis IP Multimedia Subsystem OAM GENView Manager GENViewManager-Manager Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 01 170126-616120 NSP:GUIDE:How to run cross reference through CLI/Command line? Technical Support Minor Cases Closed Resolved 1/26/2017 14:13 January 2017 0.01 Requested other assistance or information NA NA Email Not Applicable 17 17.0.12 Inactive NPD Sean Sessoms IP Multimedia Subsystem OAM GENView Provisioning & Portals GENViewP&P-Network Service Provisioning Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 01 170127-616332 Swerrs and lost logs for LI calls. Technical Support Minor Cases Pending Closure 1/27/2017 13:50 January 2017 90.26 Defective Major Software Release NA NA Customer Portal Not Applicable 1.7 1.7.1.39 Active NPD David Hedge Unified Communications Media Server GB Media Server GENBAND Media Server Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 01 170130-616550 00238248 - xpkt340 logs at times Technical Support Major Cases Closed Resolved 1/30/2017 10:28 January 2017 23.32 Defective Major Software Release NA NA Customer Portal R18 (GENiUS) 1.7 1.7.x Active PD David Berry Unified Communications Media Server GB Media Server GENBAND Media Server Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Not In Service Yet 2017 / 01 170131-616716 Cannot update user passwords on NDM Technical Support Business Critical Cases Closed Resolved 1/31/2017 8:30 January 2017 28.12 Using an unsupported and unapproved configuration of engineering/datafill NA NA Customer Portal R18 (GENiUS) C20I0014 C20I0014 Active NPD Martha Foster IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 02 170203-617322 A2 Access Issue Technical Support Major Cases Closed Resolved 2/3/2017 9:08 February 2017 5.43 Requested other assistance or information NA NA Customer Portal Not Applicable EXPERiUS 11.2 MCP_18.0.20.x Active NPD Garrett Yates Unified Communications Applications Server Application Server Application Server_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 02 170203-617532 NSP:NE:Rogers:Can new C20-1 sync with currently CS2K switch? Technical Support Minor Cases Closed Resolved 2/3/2017 12:28 February 2017 69.6 Requested other assistance or information NA NA Internal Not Applicable 17 17.0.12 Inactive NPD Sean Sessoms IP Multimedia Subsystem OAM GENView Provisioning & Portals GENViewP&P-Network Service Provisioning Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 02 170208-618191 Could not login to NSP through NSP GUIDE Technical Support Major Cases Closed Resolved 2/8/2017 11:34 February 2017 0.68 Requested other assistance or information NA NA Customer Portal Not Applicable 17 17.0.12 Inactive NPD Sean Sessoms IP Multimedia Subsystem OAM GENView Provisioning & Portals GENViewP&P-Network Service Provisioning Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 02 170208-618217 "NSP:Web:""The security certificate presented by this website has expired"" while trying to access web gui" Technical Support Minor Cases Closed Resolved 2/8/2017 14:03 February 2017 0.02 Requested other assistance or information NA NA Email Not Applicable 17 17.0.12 Inactive NPD Sean Sessoms IP Multimedia Subsystem OAM GENView Provisioning & Portals GENViewP&P-Network Service Provisioning Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 02 170210-618524 C20-2 TOROONJJDS1 is having Power Entry Module input voltage failure Technical Support Major Cases Closed Resolved 2/10/2017 9:19 February 2017 2.48 Requested other assistance or information NA NA Customer Portal R18 (GENiUS) C20I0014 C20I0014 Active NPD Vernon Sauls IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 02 170210-618544 C20: After tunk migration calls failing to JJ4 with HOP Counter Expired. Technical Support Major Cases Closed Resolved 2/10/2017 10:15 February 2017 0 Requested other assistance or information NA NA Phone R18 (GENiUS) C20N0014 C20N0014 Active NPD David Hedge IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 02 170213-618855 Fax calls failing from G6 Technical Support Business Critical Cases Closed Resolved 2/13/2017 13:47 February 2017 0.66 Defective Major Software Release NA NA Customer Portal Not Applicable 13.1 13_1_0_bod Active NPD Melanie Clow IP Multimedia Subsystem G6/G4/G2 Gateways G6 Universal Gateway G6 UNIVERSAL GATEWAY Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 02 170213-618906 Lab CM9520 abnormal status. Technical Support Major Cases Closed Resolved 2/13/2017 14:34 February 2017 0.06 Requested other assistance or information NA NA Customer Portal Not Applicable Not found 1.3 Active NPD Data Migration Manager Unified Communications Applications Server AM9520 AM9520_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 02 170217-619735 Choppy overlap ANNC playback for CFRA Technical Support Business Critical Cases Closed Resolved 2/17/2017 13:52 February 2017 92.73 Defective Major Software Release NA NA Customer Portal R18 (GENiUS) C20N0014 C20N0014 Active PD Norman Caron IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 02 170221-620069 00238917 - GMS WLFD0MSHVM01 CallP communication down after reboot Technical Support Major Cases Closed Resolved 2/21/2017 8:50 February 2017 385.03 Possible software issue (not enough info) NA NA Customer Portal R18 (GENiUS) 1.7 1.7.x Active NPD David Berry Unified Communications Media Server GB Media Server GENBAND Media Server Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 02 170223-620534 can not OUT eMTA from OSSGATE Technical Support Minor Cases Closed Resolved 2/23/2017 13:43 February 2017 180.12 Human error during customer activity NA NA Customer Portal Not Applicable SNC00013 SNC00013 Active NPD Gulsum Kurtar IP Multimedia Subsystem C20/CS2000 Call Control CS2000 CS 2000c (Compact PCI) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 02 170224-620626 GMS03 eth outgoing error as only in half duplex Technical Support Major Cases Closed Resolved 2/24/2017 7:58 February 2017 315.26 External to equipment under support NA NA Customer Portal R18 (GENiUS) 8 8.0.0.x Active NPD Ben Cliffe IP Multimedia Subsystem C20/CS2000 Call Control GENBAND GENiUS GENBAND GENiUS_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 02 170224-620657 IEMS Unit 0 SPFS310 Disk errors reported Technical Support Major Cases Closed Resolved 2/24/2017 10:09 February 2017 0.14 Hardware fault and/or support needed NA NA Customer Portal CVM16 12 12 Retired NPD Erick Alberto Noriega Sacristan IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Server Platform Foundation SW (SPFS) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 02 170224-620667 JJ4 SDMB 375 critical alarm Technical Support Major Cases Closed Resolved 2/24/2017 11:28 February 2017 361.21 Requested other assistance or information NA NA Customer Portal CVM17 (GENiUS) C20N0013 C20N0013 Active NPD Data Migration Manager IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 02 170227-620875 Getting Certificate issue on cmtg after applying required and rmgc expansion patches Technical Support Major Cases Closed Resolved 2/27/2017 10:13 February 2017 1.56 Human error during customer activity NA NA Customer Portal R18 (GENiUS) 2 CMTG 2.0 Active NPD Orhan Ozden IP Multimedia Subsystem OAM GENView Manager GENViewManager-Manager Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 02 170228-621021 How to block CFW to International destinatinos Technical Support Major Cases Closed Resolved 2/28/2017 8:35 February 2017 0.6 Requested other assistance or information NA NA Customer Portal R18 (GENiUS) C20N0014 C20N0014 Active NPD David Berry IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170301-621174 Fan Error: F2 and LED is on: MB on IEMS unit 0 Technical Support Major Cases Closed Resolved 3/1/2017 7:18 March 2017 3.26 Hardware fault and/or support needed NA NA Customer Portal CVM16 12 12 Retired NPD Christofer Mendoza IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Server Platform Foundation SW (SPFS) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170301-621181 enable 720K GW Support on C20 R18 RMGC GWC Technical Support Business Critical Cases Closed Resolved 3/1/2017 8:03 March 2017 2.37 Software initial installation error NA NA Customer Portal R18 (GENiUS) 2 CMTG 2.0 Active NPD John Shamer IP Multimedia Subsystem OAM GENView Manager GENViewManager-Manager Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170302-621387 YKMLG601: Login Failure Threshold Crossed alarm will not clear Technical Support Major Cases Closed Resolved 3/2/2017 8:39 March 2017 3.65 Requested assistance or information about engineering / datafill NA NA Customer Portal Not Applicable 13.1 13_1_2_bl (p13) Active NPD Garland Crabtree IP Multimedia Subsystem G6/G4/G2 Gateways G6 Universal Gateway G6 UNIVERSAL GATEWAY Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170303-621639 JJ3 CCA309 alarm: DRAM_UECC_ERROR Technical Support Major Cases Closed Resolved 3/3/2017 9:04 March 2017 144.88 Hardware fault and/or support needed NA NA Customer Portal CVM17 (GENiUS) C20N0013 C20N0013 Active NPD Kevin Gaines IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170308-622215 GTAC:C20:R18: Resource Profile command fails Deployment Support Business Critical Cases Closed Resolved 3/8/2017 3:04 March 2017 0 Installation Methods / MOPs incorrect / incomplete / unclear NA NA Phone R18 (GENiUS) 18 GL180 Active PD Murat Afsar IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Gateway Controller (GWC) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170309-622466 BICA5 GWC 0 unit 0 PM185 PM TRAP Technical Support Major Cases Closed Resolved 3/9/2017 8:46 March 2017 24.74 Possible software issue (not enough info) NA NA Customer Portal CVM17 17 GC170 Active NPD John Shamer IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Gateway Controller (GWC) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170310-622642 E2:GENiUS:Shelf 0 is down Technical Support E2 Cases Closed Resolved 3/10/2017 8:59 March 2017 0 Follow-up case opened - pending investigation NA NA Phone Not Applicable 8 8.0.0.141704.0 Active NPD Gary Norwood IP Multimedia Subsystem C20/CS2000 Call Control GENBAND GENiUS GENBAND GENiUS_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170310-622704 Followup:E2:GENiUS:Shelf 0 is down Technical Support Major Cases Closed Resolved 3/10/2017 14:05 March 2017 0 Possible software issue (not enough info) NA NA Phone R18 (GENiUS) 8 8.0.0.x Active NPD Buket Yilmazel IP Multimedia Subsystem C20/CS2000 Call Control GENBAND GENiUS GENBAND GENiUS_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170310-622711 C20-1 A-link INS for 10-min then out for 10min Technical Support Business Critical Cases Closed Resolved 3/10/2017 14:57 March 2017 63.04 Requested other assistance or information NA NA Customer Portal Not Applicable 3 3 Active NPD Vernon Sauls IP Multimedia Subsystem C20/CS2000 Call Control SP2000 Signaling Platform 2000 (SP2000) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170313-622800 IEMS Unit 1 can not access and Replicator is not running Technical Support Major Cases Closed Resolved 3/13/2017 7:07 March 2017 1.67 Possible software issue (not enough info) NA NA Customer Portal Not Applicable 12 12 Active NPD Vernon Sauls IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Server Platform Foundation SW (SPFS) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170314-622949 Network interface down alarms after reboot GMS Technical Support Major Cases Closed Resolved 3/14/2017 6:14 March 2017 1.46 Defective Major Software Release NA NA Customer Portal R18 (GENiUS) 1.7 1.7.x Active NPD John Shamer Unified Communications Media Server GB Media Server GENBAND Media Server Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170315-623123 C20-GVM left topology tree branches do not match the right working panel for GSEC users with lower privileged role memberships Technical Support Major Cases Develop Solution 3/15/2017 8:35 March 2017 150.74 Null NA NA Customer Portal R18 2 GVMB 2.0 Active PD Margarett Gillis IP Multimedia Subsystem OAM GENView Manager GENViewManager-Manager Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170315-623214 AMF alarms for non-Geo RMS GVM Technical Support Major Cases Closed Resolved 3/15/2017 15:19 March 2017 0.36 Possible software issue (not enough info) NA NA Customer Portal Not Applicable GV8 Rev_3_A4 Active NPD Marshall Sommerdorf IP Multimedia Subsystem G6/G4/G2 Gateways G6 Universal Gateway GenView-G2/G6 Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170316-623334 Network interface down alarms after reboot GMS Technical Support Major Cases Closed Resolved 3/16/2017 9:21 March 2017 0.17 Defective Major Software Release NA NA Customer Portal R18 (GENiUS) 1.7 1.7.x Active NPD David Berry Unified Communications Media Server GB Media Server GENBAND Media Server Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170316-623361 Mwtswap working in only one direction. Technical Support Major Cases Closed Resolved 3/16/2017 11:07 March 2017 0.92 Requested other assistance or information NA NA Customer Portal R18 (GENiUS) C20N0014 C20N0014 Active NPD David Hedge IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170320-623836 SSI alarms from BASPG601 Technical Support Major Cases Closed Resolved 3/20/2017 14:48 March 2017 19.13 Requested other assistance or information NA NA Customer Portal Not Applicable 13.1 13_1_2_bl (p13) Active NPD Tim Warren IP Multimedia Subsystem G6/G4/G2 Gateways G6 Universal Gateway G6 UNIVERSAL GATEWAY Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170321-623864 "GWC XPKT Alarms, Intermetttent Call drops with Integrity Lost." Technical Support Business Critical Cases Closed Resolved 3/20/2017 20:05 March 2017 11.26 Hardware fault and/or support needed NA NA Customer Portal Not Applicable 13.1 13_1_2_bl (p13) Active NPD Travis Waite IP Multimedia Subsystem G6/G4/G2 Gateways G6 Universal Gateway G6 UNIVERSAL GATEWAY Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170321-624040 GTAC:C20:GEO:AS:Install Wizard failure - Not enough licenses Deployment Support Major Cases Closed Resolved 3/21/2017 18:17 March 2017 Core and Database Engineering configuration / datafill error NA NA Internal R18 EXPERiUS 11.2 MCP_18.0.20.x Active NPD Joel Lamonica Unified Communications Applications Server Application Server on GENiUS Application Server on GENIUS Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. In Service 2017 / 03 170322-624102 C20 -2 TOROONJJDS1 MTCdisk failed Technical Support Major Cases Closed Resolved 3/22/2017 7:17 March 2017 0.48 Hardware fault and/or support needed NA NA Customer Portal Not Applicable C20I0014 C20I0014 Active NPD Vernon Sauls IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Not In Service Yet 2017 / 03 170322-624145 table corruption in IBNLINES Technical Support Major Cases Closed Resolved 3/22/2017 10:37 March 2017 0.19 Possible software issue (not enough info) NA NA Customer Portal CVM17 SNC00013 SNC00013 Active NPD Jim Shelby IP Multimedia Subsystem C20/CS2000 Call Control CS2000 CS 2000c (Compact PCI) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170322-624147 table corruption in IBNLINES for toroonlqca2 Technical Support Major Cases Closed Resolved 3/22/2017 10:40 March 2017 0.14 Possible software issue (not enough info) NA NA Customer Portal CVM17 SNC00013 SNC00013 Active NPD Jim Shelby IP Multimedia Subsystem C20/CS2000 Call Control CS2000 CS 2000c (Compact PCI) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170323-624299 table corruption in IBNLINES Technical Support Major Cases Closed Resolved 3/23/2017 7:25 March 2017 0.09 Possible software issue (not enough info) NA NA Customer Portal CVM17 SNC00013 SNC00013 Active NPD Jim Shelby IP Multimedia Subsystem C20/CS2000 Call Control CS2000 CS 2000c (Compact PCI) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170323-624301 table corruption in IBNLINES Technical Support Major Cases Closed Resolved 3/23/2017 7:32 March 2017 0.01 Possible software issue (not enough info) NA NA Customer Portal CVM17 SNC00013 SNC00013 Active NPD Jim Shelby IP Multimedia Subsystem C20/CS2000 Call Control CS2000 CS 2000c (Compact PCI) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170323-624302 table corruption in IBNLINES Technical Support Major Cases Closed Resolved 3/23/2017 7:35 March 2017 0.04 Possible software issue (not enough info) NA NA Customer Portal CVM17 SNC00013 SNC00013 Active NPD Jim Shelby IP Multimedia Subsystem C20/CS2000 Call Control CS2000 CS 2000c (Compact PCI) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 03 170323-624406 Proxy setting failed to access SST VPN through OMP Technical Support Major Cases Closed Resolved 3/23/2017 13:02 March 2017 1.39 Requested other assistance or information NA NA Customer Portal R18 (GENiUS) 18 SST18 on GENiUS (SSTRV180) Active NPD Robert Redman IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Session Server Trunks (SST) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Not In Service Yet 2017 / 03 170329-625127 GTAC:C20:GEO:SST - RTU license expired Deployment Support Major Cases Closed Resolved 3/29/2017 9:31 March 2017 Core and Database Engineering configuration / datafill error NA NA Internal CVM17 (GENiUS) 17 SST17 on GENiUS Active NPD Joel Lamonica IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Session Server Trunks (SST) Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. In Service 2017 / 04 170406-626301 critical alarm on IEMS unit-0 file system 92% full /var Technical Support Major Cases Closed Resolved 4/6/2017 16:40 April 2017 0.23 Possible software issue (not enough info) NA NA Customer Portal CVM16 13 IEMS_130_1135_1 Retired NPD Erick Alberto Noriega Sacristan IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Integrated Element Mgmt System (IEMS) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 04 170407-626463 Application Server - Fragmenting Packets Technical Support Minor Cases Closed Resolved 4/7/2017 16:27 April 2017 39.15 Requested other assistance or information NA NA Customer Portal R19 (GENiUS) EXPERiUS 12.0 MCP_18.0.20.x Active NPD Glen Anderson Unified Communications Applications Server Application Server on GENiUS Application Server on GENIUS Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 04 170410-626611 Unable to swap tone over trunk members. Technical Support Major Cases Closed Resolved 4/10/2017 10:24 April 2017 0.31 Defective Major Software Release NA NA Customer Portal CVM17 5.2 5.20.72.002 Active NPD David Hedge IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Media Server 2010 Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 04 170412-626970 GTAC: C20-AS: 603 Ignore being declined Customer Lab Minor Cases Closed Resolved 4/12/2017 8:40 April 2017 47.34 Core and Database Engineering configuration / datafill error NA NA Internal R18 (GENiUS) EXPERiUS 11.2 MCP_18.0.20.x Active NPD Dave Hermann Unified Communications Applications Server Application Server on GENiUS Application Server on GENIUS Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. Lab 2017 / 04 170414-627317 CA1 SST2 (TV_CLID) Congestion overlaod FCR=0 alarm Technical Support Major Cases Develop Solution 4/13/2017 22:42 April 2017 105.2 Null NA NA Customer Portal CVM17 17 SST17 Active PD Yakup Uzunselvi IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Session Server Trunks (SST) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 04 170414-627320 AM9520: DB blade 3 no connection Technical Support Major Cases Closed Resolved 4/13/2017 23:15 April 2017 67.5 Non-GENBAND attributable interoperability issue NA NA Customer Portal Not Applicable 1 1.3 Active NPD Data Migration Manager Unified Communications Applications Server AM9520 AM9520_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 04 170418-627705 Lost connectivity to MDM Unit 1 Technical Support Major Cases Closed Resolved 4/18/2017 9:37 April 2017 21.03 Hardware fault and/or support needed NA NA Customer Portal Not Applicable 10 SPFS0100 Active NPD Vernon Sauls IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Server Platform Foundation SW (SPFS) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 04 170420-627996 E2:C20:Primary 911 trunks failing with XPKT logs Technical Support E2 Cases Closed Resolved 4/20/2017 1:28 April 2017 0 Follow-up case opened - pending investigation NA NA Phone Not Applicable 13.1 13_1_2_bld Active NPD Data Migration Manager IP Multimedia Subsystem G6/G4/G2 Gateways G6 Universal Gateway G6 UNIVERSAL GATEWAY Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 04 170420-628110 Folowup:E2:C20:Primary 911 trunks failing with XPKT logs Technical Support Major Cases Closed Resolved 4/20/2017 13:03 April 2017 0 Possible software issue (not enough info) NA NA Phone Not Applicable 13.1 13_1_2_bl (p13) Active PD Carlos Frank IP Multimedia Subsystem G6/G4/G2 Gateways G6 Universal Gateway G6 UNIVERSAL GATEWAY Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 04 170421-628228 Inquiry about closing of billing files in C20 Technical Support Minor Cases Closed Resolved 4/21/2017 9:27 April 2017 3.49 Requested other assistance or information NA NA Customer Portal R18 2 CBMG 2.0 Active NPD Norm Anderson IP Multimedia Subsystem OAM GENView Manager GENViewManager-Manager Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 04 170424-628458 Folowup:E2:C20:Primary 911 trunks failing with XPKT logs Technical Support Major Cases Closed Resolved 4/24/2017 11:06 April 2017 0 Follow-up case opened - pending investigation NA NA Phone CVM17 (GENiUS) C20N0013 C20N0013 Inactive NPD Mike Button IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 04 170425-628716 Cannot direct ssh to CMT/IEMS using corporate DNS servers but can edirect ssh to the CBM Technical Support Major Cases Closed Resolved 4/25/2017 15:57 April 2017 14.85 Defective Major Software Release NA NA Customer Portal CVM16 12 12 Retired NPD Margarett Gillis IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Server Platform Foundation SW (SPFS) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 04 170427-629044 Dirphold filled with JF files Technical Support Major Cases Closed Resolved 4/27/2017 11:11 April 2017 3.01 Requested assistance or information about engineering / datafill NA NA Customer Portal R18 (GENiUS) C20N0014 C20N0014 Active NPD Jim Shelby IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 05 170504-629876 Maj GWCA332 alarms: small GWs in disable state after line migration Technical Support Major Cases Closed Resolved 5/4/2017 9:40 May 2017 0.75 Requested other assistance or information NA NA Customer Portal R18 (GENiUS) 18 GL180 Active NPD Marshall Sommerdorf IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Gateway Controller (GWC) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 05 170511-630931 GTAC:Sonus#00485444 / 00485482 : SP200005 License Key Request for Rogers C20-1 Deployment Support Major Cases Closed Resolved 5/11/2017 10:37 May 2017 Core and Database Engineering configuration / datafill error NA NA Internal Not Applicable 3 3.5.x Active NPD Dave Hermann IP Multimedia Subsystem C20/CS2000 Call Control SP2000 Signaling Platform 2000 (SP2000) Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. In Service 2017 / 05 170511-631025 "Access to switch take too long for responses, Provisioning and OSS tools failed" Technical Support Major Cases Closed Resolved 5/11/2017 13:05 May 2017 0.21 Non-GENBAND attributable interoperability issue NA NA Customer Portal R18 (GENiUS) 2 CMTG 2.0 Active NPD Mustafa Ogulcan Kocak IP Multimedia Subsystem OAM GENView Manager GENViewManager-Manager Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 05 170518-631965 SPCA327 CDB in Use exceeds alarm in TV_CLID SST. Technical Support Major Cases Closed Resolved 5/18/2017 14:26 May 2017 92.94 Requested assistance or information about engineering / datafill NA NA Customer Portal R18 18 SST18 Active NPD David Hedge IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Session Server Trunks (SST) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 05 170524-632594 "Authentication fails on CMT, OSSGATE and IEMS" Technical Support Business Critical Cases Closed Resolved 5/24/2017 7:44 May 2017 0.1 Requested assistance or information about engineering / datafill NA NA Customer Portal CVM16 13 IEMS_130_1135_1 Retired NPD Margarett Gillis IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Integrated Element Mgmt System (IEMS) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 05 170530-633399 "GTAC: Adding SST license key gives error ""ERROR: Bogus license file Problem During Update of License Information Please contact your next level support""" Deployment Support Major Cases Closed Resolved 5/30/2017 13:16 May 2017 Software initial installation error NA NA Internal R18 (GENiUS) 18 SST18 on GENiUS (SSTRV180) Active NPD Dave Hermann IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Session Server Trunks (SST) Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. In Service 2017 / 05 170531-633494 E2:SP2K:PCE: CA1 Intermittent call failure due to LNP query timeout at new migrated link Technical Support Business Critical Cases Closed Resolved 5/31/2017 8:40 May 2017 0.17 Possible software issue (not enough info) NA NA Customer Portal R18 (GENiUS) 3 3.x Active NPD Data Migration Manager IP Multimedia Subsystem C20/CS2000 Call Control SP2000 Signaling Platform 2000 (SP2000) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 05 170531-633552 Can AS fragment packets Technical Support Minor Cases Closed Resolved 5/31/2017 13:46 May 2017 115.39 Requested other assistance or information NA NA Customer Portal CVM17 EXPERiUS 10.4 MCP_17.0.22.x Inactive NPD Oktay ESGUL Unified Communications Applications Server Application Server Application Server_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170601-633706 AM9520: AS12 Service restart failure Technical Support Major Cases Closed Resolved 6/1/2017 14:00 June 2017 0.19 Work or task requested NA NA Customer Portal Not Applicable 1 1.3 Active NPD Data Migration Manager Unified Communications Applications Server AM9520 AM9520_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 06 170605-634049 Alarm MSGVALID102 Technical Support Minor Cases Closed Resolved 6/5/2017 10:21 June 2017 47.69 Defective Major Software Release NA NA Customer Portal R19 (GENiUS) EXPERiUS 12.0 MCP_18.0.20.x Active PD Kemal Aydemir Unified Communications Applications Server Application Server Application Server_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170605-634151 OSS has problems to coordinate some alarms as raise and clear in diff codes Technical Support Major Cases Closed Resolved 6/5/2017 14:57 June 2017 69.21 Requested assistance or information about engineering / datafill NA NA Customer Portal R18 2 GVMB 2.0 Active NPD Margarett Gillis IP Multimedia Subsystem OAM GENView Manager GENViewManager-Manager Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 06 170605-634169 OID 304 Missing for Major Alarms Technical Support Minor Cases Closed Resolved 6/5/2017 17:07 June 2017 71.02 Requested other assistance or information NA NA Customer Portal R18 EXPERiUS 12.0 MCP_18.0.0.x Active NPD Oktay ESGUL Unified Communications Applications Server Application Server Application Server_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170607-634395 GTAC: Unable to reach floating IP address and MCP GUI after modifying call agent IP Customer Lab Major Cases Closed Resolved 6/7/2017 6:44 June 2017 18.24 Requested other assistance or information NA NA Internal R18 EXPERiUS 11.2 MCP_18.0.26.x Active NPD Oktay ESGUL Unified Communications Applications Server Application Server Application Server_ Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. Lab 2017 / 06 170607-634429 Incorrect line state for SIP lines Technical Support Minor Cases Closed Unresolved 6/7/2017 9:20 June 2017 27.21 Requested assistance or information about engineering / datafill NA NA Customer Portal R18 (GENiUS) C20N0014 C20N0014 Active NPD Robert Johnson IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170607-634507 Alarm GEO101 Technical Support Minor Cases Isolate Fault 6/7/2017 15:07 June 2017 44.06 Null NA NA Customer Portal Not Applicable EXPERiUS 11.2 MCP_18.0.20.x Active PD Omer Kircali Unified Communications Applications Server Application Server on GENiUS Application Server on GENIUS Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170607-634524 No Busy tone Technical Support Major Cases Closed Resolved 6/7/2017 16:50 June 2017 22.23 Software initial installation error NA NA Customer Portal Not Applicable EXPERiUS 11.2 MCP_18.0.20.x Active NPD Daniel Muniz Unified Communications Applications Server Application Server on GENiUS Application Server on GENIUS Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170607-634529 No Call Forwarding Indication Technical Support Major Cases Closed Resolved 6/7/2017 17:06 June 2017 20.92 Non-GENBAND attributable interoperability issue NA NA Customer Portal R18 (GENiUS) EXPERiUS 11.2 MCP_18.0.20.x Active NPD Glen Anderson Unified Communications Applications Server Application Server on GENiUS Application Server on GENIUS Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170608-634607 GTAC:Sonus# 00488624 : SP200005 License Key Request for Rogers C20-3 Deployment Support Major Cases Closed Resolved 6/8/2017 7:56 June 2017 Job planning or project related NA NA Internal Not Applicable 3 3.5.x Active NPD Dave Hermann IP Multimedia Subsystem C20/CS2000 Call Control SP2000 Signaling Platform 2000 (SP2000) Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. Not In Service Yet 2017 / 06 170609-634780 BOTH SESMs down but no alarms Customer Lab Minor Cases Closed Resolved 6/9/2017 8:27 June 2017 1.65 Requested other assistance or information NA NA Customer Portal R18 (GENiUS) EXPERiUS 11.2 MCP_18.0.20.x Active NPD John Shamer Unified Communications Applications Server Application Server on GENiUS Application Server on GENIUS Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170609-634790 G6: NKRKG601 DSP Communication Failure (132538) Technical Support Business Critical Cases Closed Resolved 6/9/2017 9:33 June 2017 0.98 Requested other assistance or information NA NA Customer Portal Not Applicable 13.1 13_1_2_bg (p10) Active NPD Christopher White IP Multimedia Subsystem G6/G4/G2 Gateways G6 Universal Gateway G6 UNIVERSAL GATEWAY Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 06 170609-634812 AM9520: Unable to remove RCC infrastructure Technical Support Major Cases Open / Assign 6/9/2017 12:48 June 2017 90.62 Null NA Customer Portal 13.1.2 Active NPD Data Migration Manager Unified Communications Applications Server AM9520 AM9520_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 06 170613-635333 "C20 System is down, not accessible" Customer Lab Major Cases Closed Resolved 6/13/2017 13:06 June 2017 0.95 Requested other assistance or information NA NA Customer Portal R18 (GENiUS) C20I0014 C20I0014 Active NPD Vernon Sauls IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170614-635503 IPDR records being sent by the G6 is not in the format desired Technical Support Major Cases Closed Resolved 6/14/2017 12:02 June 2017 0.1 Requested assistance or information about engineering / datafill NA NA Customer Portal R18 (GENiUS) 18 GL180 Active NPD Norman Caron IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Gateway Controller (GWC) Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. In Service 2017 / 06 170619-636082 R18:C20: data integrity Audits Customer Lab Major Cases Closed Resolved 6/19/2017 12:03 June 2017 20.37 Using an unsupported and unapproved configuration of engineering/datafill NA NA Customer Portal R18 (GENiUS) 2 CMTG 2.0 Active NPD Kadir Ozden IP Multimedia Subsystem OAM GENView Manager GENViewManager-Manager Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170619-636198 "Lab G6, Admin failure to login after restored" Customer Lab Major Cases Closed Resolved 6/19/2017 13:35 June 2017 2.07 Requested assistance or information about engineering / datafill NA NA Customer Portal Not Applicable 13.1 13_1_2_bg (p10) Active NPD Garland Crabtree IP Multimedia Subsystem G6/G4/G2 Gateways G6 Universal Gateway G6 UNIVERSAL GATEWAY Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170619-636228 CMT data integrity Audits errors after outage Customer Lab Major Cases Closed Unresolved 6/19/2017 15:47 June 2017 17.08 Requested other assistance or information NA NA Customer Portal CVM17 SW000013 SW000013 Inactive NPD Martha Foster IP Multimedia Subsystem C20/CS2000 Call Control CS2000 CS 2000x (XA-Core) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170620-636373 CoreSDMB FTPW alarm after CBM restored Customer Lab Major Cases Closed Resolved 6/20/2017 11:22 June 2017 0.33 Requested other assistance or information NA NA Customer Portal CVM17 CBM27 (UCBM0050) CBM27 (UCBM0050) Inactive NPD Data Migration Manager IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Core and Billing Manager (CBM) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170620-636379 "C20-1: Access to switch take too long for responses, ports hung" Technical Support Major Cases Closed Resolved 6/20/2017 11:45 June 2017 20.33 Requested assistance or information about engineering / datafill NA NA Customer Portal R18 (GENiUS) 2 CMTG 2.0 Active NPD Mustafa Ogulcan Kocak IP Multimedia Subsystem OAM GENView Manager GENViewManager-Manager Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 06 170620-636385 C20-1: Auto300 alarm Pool at maximum limit. Technical Support Major Cases Closed Resolved 6/20/2017 12:34 June 2017 1.7 Defective Major Software Release NA NA Customer Portal R18 (GENiUS) C20N0014 C20N0014 Active PD Hande Firtinoglu IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 06 170621-636522 C20 backup only 3 successful images Customer Lab Major Cases Closed Resolved 6/21/2017 9:10 June 2017 21.55 Requested other assistance or information NA NA Customer Portal R18 (GENiUS) C20I0014 C20I0014 Active NPD Vernon Sauls IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170621-636541 GTAC:Rogers C20:SP2K Routing Problems Deployment Support Major Cases Closed Resolved 6/21/2017 10:56 June 2017 Core and Database Engineering configuration / datafill error NA NA Internal Not Applicable 3 3.5.x Active NPD Dave Hermann IP Multimedia Subsystem C20/CS2000 Call Control SP2000 Signaling Platform 2000 (SP2000) Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. Not In Service Yet 2017 / 06 170623-636777 MJ:C20:Adding new link and it does not coming into service Technical Support Major Cases Closed Resolved 6/23/2017 0:04 June 2017 0 Requested assistance or information about engineering / datafill NA NA Phone R18 (GENiUS) C20N0014 C20N0014 Active NPD Robert Starling IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 06 170623-636827 Cannot access VCA from NDM Technical Support Business Critical Cases Closed Resolved 6/23/2017 7:58 June 2017 0.22 Core and Database Engineering configuration / datafill error NA NA Customer Portal R18 (GENiUS) C20N0014 C20N0014 Active NPD Jim Shelby IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 06 170623-636844 CS2K BCT size configuration discrepancy MS2k Technical Support Minor Cases Closed Resolved 6/23/2017 9:20 June 2017 96.62 Requested assistance or information about engineering / datafill NA NA Customer Portal R18 SN000014 SN000014 Active NPD Glen Anderson IP Multimedia Subsystem C20/CS2000 Call Control CS2000 CS 2000x (XA-Core) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 06 170623-636870 "C20-Lab: CMT GUI failed to OPEN, certificate mismatch." Technical Support Major Cases Closed Resolved 6/23/2017 11:21 June 2017 4.66 Requested other assistance or information NA NA Customer Portal R18 2 CMTG 2.0 Active NPD Orhan Ozden IP Multimedia Subsystem OAM GENView Manager GENViewManager-Manager Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170626-637240 Call Transfer happens Technical Support Minor Cases Closed Resolved 6/26/2017 18:09 June 2017 14.06 Requested other assistance or information NA NA Customer Portal R18 (GENiUS) EXPERiUS 12.0 MCP_18.0.0.x Active NPD David Berry Unified Communications Applications Server Application Server on GENiUS Application Server on GENIUS Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170626-637242 Denyu3WC not working with SIP Lines Technical Support Minor Cases Isolate Fault 6/26/2017 18:12 June 2017 14.06 Null NA NA Customer Portal R18 (GENiUS) EXPERiUS 11.2 MCP_18.0.20.x Active NPD Glen Anderson Unified Communications Applications Server Application Server on GENiUS Application Server on GENIUS Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170627-637250 "ACRJ does not work, when distinctive ring is turned on for number." Technical Support Minor Cases Closed Resolved 6/26/2017 19:53 June 2017 11.69 Requested other assistance or information NA NA Customer Portal R18 (GENiUS) C20N0014 C20N0014 Active NPD David Hedge IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170627-637368 C20 -2 TOROONJJDS1 Blade 3 0 3 0 Application Blade boot failed Technical Support Major Cases Closed Resolved 6/27/2017 10:01 June 2017 1.61 Possible software issue (not enough info) NA NA Customer Portal R18 (GENiUS) 8 8.0.0.x Active NPD Coskun Kasimoglu IP Multimedia Subsystem C20/CS2000 Call Control GENBAND GENiUS GENBAND GENiUS_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 06 170627-637371 New GWC 14 unit 0 failed firmware upgrade. Technical Support Major Cases Closed Resolved 6/27/2017 10:04 June 2017 0.96 Requested other assistance or information NA NA Customer Portal CVM17 17 GC170 Inactive NPD David Hedge IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Gateway Controller (GWC) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 06 170628-637526 BC:CS2K(CCA):CCA-unit1 Major Memory alarm Technical Support Business Critical Cases Closed Resolved 6/28/2017 8:48 June 2017 26.37 Using an unsupported and unapproved configuration of software NA NA Customer Portal CVM17 SNC00013 SNC00013 Inactive NPD Robert Starling IP Multimedia Subsystem C20/CS2000 Call Control CS2000 CS 2000c (Compact PCI) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 06 170630-637843 Lab SIP Media Server Down Technical Support Minor Cases Isolate Fault 6/30/2017 8:50 June 2017 247.24 Null NA NA Customer Portal Not Applicable EXPERiUS 12.0 MCP_18.0.20.x Active NPD Data Migration Manager Unified Communications Applications Server Application Server on GENiUS Application Server on GENIUS Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 06 170630-637854 Active SST unit reporting SIPM302 : SIP Gateway Application Mtc Out of Synch Technical Support Major Cases Closed Resolved 6/30/2017 9:37 June 2017 0.05 Requested other assistance or information NA NA Customer Portal CVM17 17 SST17 Inactive NPD Robert Redman IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Session Server Trunks (SST) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 06 170630-637918 Call failing from any number with NPA289 to any number with NPA905 which were migrated from LQCA1 to C20-1 Technical Support Minor Cases Isolate Fault 6/30/2017 18:52 June 2017 443.89 Null NA NA Customer Portal R18 SNC00014 SNC00014 Active NPD Yakup Uzunselvi IP Multimedia Subsystem C20/CS2000 Call Control CS2000 CS 2000c (Compact PCI) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 07 170701-637928 TOROONLQCA3 - Equipment Malfunction cannot connect to the board SCU 315/SCU 356 Technical Support Major Cases Closed Resolved 7/1/2017 10:30 July 2017 44.47 Hardware fault and/or support needed NA NA Customer Portal Not Applicable 17 GC170 Active NPD Vernon Sauls IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Gateway Controller (GWC) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 07 170704-638116 Inconsistent varbind ordering on A2 Customer Lab Major Cases Pending Closure 7/4/2017 8:44 July 2017 17.86 Defective Maintenance Release or Patch NA NA Customer Portal Standalone EXPERiUS 11.2 MCP_18.0.26.x Active PD Burak Biyik Unified Communications Applications Server Application Server Application Server_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 07 170704-638123 SO_ALLOW_REDUNDANT_FEATURE Turn off Technical Support Minor Cases Closed Resolved 7/4/2017 9:42 July 2017 28.83 Requested assistance or information about engineering / datafill NA NA Customer Portal CVM17 (GENiUS) A2 10.0 MCP_17.0.0.x Inactive NPD Jim Shelby Unified Communications Applications Server Application Server on GENiUS Application Server on GENIUS Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 07 170705-638230 GTAC: C20MM APP-CONFIG prompt stalls Deployment Support Major Cases Closed Resolved 7/5/2017 9:56 July 2017 Software initial installation error NA NA Internal R18 (GENiUS) 8 8.0.0.x Active NPD Dave Hermann IP Multimedia Subsystem C20/CS2000 Call Control GENBAND GENiUS GENBAND GENiUS_ Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. In Service 2017 / 07 170705-638233 TOROONLQCA0 - IEMS SPFS310 Disk errors reported. HDD1 DISKNAME=c1t1d0 Technical Support Major Cases Closed Resolved 7/5/2017 10:06 July 2017 0.12 Hardware fault and/or support needed NA NA Customer Portal CVM16 12 12 Retired NPD David Esparza IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Server Platform Foundation SW (SPFS) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 07 170705-638246 "Receiving error ""MACHINES ARE OUT OF SYNC, SERVICE ORDERS NOT ALLOWED"" cca unit 1 unreachable" Technical Support E2 Cases Closed Resolved 7/5/2017 11:08 July 2017 0.12 Human error during customer activity NA NA Customer Portal CVM17 SNC00013 SNC00013 Inactive NPD Jim Shelby IP Multimedia Subsystem C20/CS2000 Call Control CS2000 CS 2000c (Compact PCI) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 07 170706-638569 3-Way Conference Fails Technical Support Minor Cases Closed Resolved 7/6/2017 15:50 July 2017 120.39 Non-GENBAND attributable interoperability issue NA NA Customer Portal R18 EXPERiUS 11.2 MCP_18.0.20.x Active NPD Glen Anderson Unified Communications Applications Server Application Server on GENiUS Application Server on GENIUS Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 07 170709-638754 Request increase to CM connections for table IPHOST Technical Support Business Critical Cases Closed Resolved 7/9/2017 11:40 July 2017 763.33 Core and Database Engineering configuration / datafill error NA NA Customer Portal R18 (GENiUS) C20N0014 C20N0014 Active NPD Mike Button IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 07 170710-638871 GTAC: GMS: Required packages or versions are unavailable Deployment Support Major Cases Closed Resolved 7/10/2017 12:32 July 2017 Possible software issue (not enough info) NA NA Internal Not Applicable 1.4 1.4.2.x Active NPD Dave Hermann Unified Communications Media Server GB Media Server GENBAND Media Server Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. Lab 2017 / 07 170710-638880 E2:OSSGATE: Unable to provision Technical Support E2 Cases Closed Resolved 7/10/2017 13:18 July 2017 0 Possible software issue (not enough info) NA NA Phone R18 (GENiUS) C20N0014 C20N0014 Active NPD Jim Shelby IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 07 170711-638982 "SP2K Slot 14 ""Control Board"" not visible in SP2000 GUI" Technical Support Major Cases Closed Resolved 7/11/2017 6:51 July 2017 0.25 Hardware fault and/or support needed NA NA Customer Portal Not Applicable 3 3.4.x Active NPD Vernon Sauls IP Multimedia Subsystem C20/CS2000 Call Control SP2000 Signaling Platform 2000 (SP2000) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 07 170712-639204 Getting errors using xml commands to query PEP assignments in Ossgate Technical Support Minor Cases Closed Resolved 7/12/2017 11:54 July 2017 0.86 Requested other assistance or information NA NA Customer Portal R18 (GENiUS) C20I0014 C20I0014 Active NPD Martha Foster IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 07 170713-639312 CA0: EMSS401 alarm Technical Support Major Cases Closed Resolved 7/13/2017 7:50 July 2017 8.51 Defective Major Software Release NA NA Customer Portal CVM17 13 IEMS_130_1135_1 Inactive NPD Margarett Gillis IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Integrated Element Mgmt System (IEMS) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 07 170714-639483 "Cannot provision new lines via OSSgate, switch says ""audit in progress""" Technical Support Major Cases Closed Resolved 7/14/2017 9:45 July 2017 4.71 Possible software issue (not enough info) NA NA Customer Portal R18 (GENiUS) 2 CMTG 2.0 Active NPD Mustafa Ogulcan Kocak IP Multimedia Subsystem OAM GENView Manager GENViewManager-Manager Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 07 170714-639486 GTAC: RCA Required: GMS 1.4.2.35: Tones not provided via SIP GMS for Rogers Deployment Support Minor Cases Closed Resolved 7/14/2017 9:53 July 2017 Core and Database Engineering configuration / datafill error NA NA Internal Not Applicable 1.4 1.4.2.35 Active NPD Data Migration Manager Unified Communications Media Server GB Media Server GENBAND Media Server Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. Lab 2017 / 07 170714-639546 Delete SIP line failed Customer Lab Minor Cases Closed Resolved 7/14/2017 16:37 July 2017 66.02 Human error during customer activity NA NA Customer Portal R18 (GENiUS) EXPERiUS 11.2 MCP_18.0.20.x Active NPD Glen Anderson Unified Communications Applications Server Application Server on GENiUS Application Server on GENIUS Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 07 170717-639646 CA0 New GWC-14 lost commu repeatedly Technical Support Major Cases Closed Resolved 7/17/2017 8:06 July 2017 25.73 Hardware fault and/or support needed NA NA Customer Portal CVM17 17 GC170 Inactive NPD John Shamer IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Gateway Controller (GWC) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 07 170717-639823 Call rejected when it in SCA list Technical Support Major Cases Closed Resolved 7/17/2017 12:57 July 2017 0.31 Non-GENBAND attributable interoperability issue NA NA Customer Portal CVM17 (GENiUS) C20N0013 C20N0013 Inactive NPD David Berry IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 07 170717-639824 Busy Tone not working in some scenarios on VF1 Customer Lab Major Cases Closed Resolved 7/17/2017 13:00 July 2017 21.34 Requested other assistance or information NA NA Customer Portal R18 (GENiUS) EXPERiUS 11.2 MCP_18.0.20.x Active NPD Glen Anderson Unified Communications Applications Server Application Server on GENiUS Application Server on GENIUS Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 07 170718-639890 SST: Unable to access RCC links to TV Caller ID during GENBAND maintenance activities. Technical Support Major Cases Closed Unresolved 7/18/2017 0:20 July 2017 Possible software issue (not enough info) NA NA Phone R18 (GENiUS) 18 SST18 on GENiUS (SSTRV180) Active NPD Ali Dogan IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Session Server Trunks (SST) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 07 170720-640422 CFDA to Voicemail not working if call placed over a trunk Technical Support Minor Cases Closed Resolved 7/20/2017 18:20 July 2017 14.34 Requested other assistance or information NA NA Customer Portal R18 (GENiUS) C20N0014 C20N0014 Active NPD David Hedge IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 07 170721-640490 "Prod-RHP 1.0 C20-1, GVM not show all alarms" Technical Support Major Cases Closed Resolved 7/21/2017 8:19 July 2017 1.91 Requested assistance or information about engineering / datafill NA NA Customer Portal R18 2 GVMB 2.0 Active PD Margarett Gillis IP Multimedia Subsystem OAM GENView Manager GENViewManager-Manager Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 07 170724-640834 AM9520 Lab: STO status after retored Technical Support Major Cases Closed Resolved 7/24/2017 15:26 July 2017 19.4 Requested other assistance or information NA NA Customer Portal Not Applicable 1 R1.2 Active NPD Data Migration Manager Unified Communications Applications Server AM9520 AM9520_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 07 170724-640844 GTAC:SP2K: Sonus# 00493425: C20-2 SP2K. MR upgrade fails Deployment Support Major Cases Closed Resolved 7/24/2017 16:36 July 2017 Software initial installation error NA NA Internal Not Applicable 3 3.5.x Active NPD Dave Hermann IP Multimedia Subsystem C20/CS2000 Call Control SP2000 Signaling Platform 2000 (SP2000) Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. Not In Service Yet 2017 / 07 170725-640993 "3WC, Call Transfer and sensitive usage 3WC - No AMA record 026 Call Type" Customer Lab Minor Cases Closed Resolved 7/25/2017 13:09 July 2017 0.45 Requested other assistance or information NA NA Customer Portal R19 (GENiUS) C20N0015 C20N0015 Active NPD David Berry IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 07 170726-641110 "GTAC: ACB Feature Test: ACB fails, ringback too quick" Deployment Support Major Cases Closed Resolved 7/25/2017 19:00 July 2017 Core and Database Engineering configuration / datafill error NA NA Internal R18 (GENiUS) C20N0014 C20N0014 Active NPD Joel Lamonica IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. Not In Service Yet 2017 / 07 170726-641113 GTAC: SIP Trunk OMs Fail to Update Deployment Support Major Cases Closed Resolved 7/25/2017 19:13 July 2017 Possible software issue (not enough info) NA NA Internal R18 (GENiUS) C20N0014 C20N0014 Active NPD Dave Hermann IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. Not In Service Yet 2017 / 07 170726-641335 C20 is sending an extra '>' prompt response for provisioning errors in OSSGATE Technical Support Minor Cases Closed Resolved 7/26/2017 15:10 July 2017 8.75 Requested assistance or information about engineering / datafill NA NA Customer Portal R18 (GENiUS) C20N0014 C20N0014 Active NPD Kyle Mawst IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 07 170728-641568 "Prod-RHP 1.0 C20-1, Multiple SWER everyday" Technical Support Major Cases Develop Solution 7/28/2017 10:20 July 2017 289.03 Null NA NA Customer Portal R18 (GENiUS) C20N0014 C20N0014 Active PD Serhan Tunc IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 07 170731-641805 Distorted announcements heard for star code feature activation Technical Support Major Cases Isolate Fault 7/31/2017 17:44 July 2017 88 Null NA NA Customer Portal Not Applicable 1.7 1.7.x Active PD John Shamer Unified Communications Media Server GB Media Server GENBAND Media Server Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 08 170804-642439 GTAC: C20-AS System Manager unable to send alarms to Northbound NetCool Deployment Support Major Cases Closed Resolved 8/4/2017 15:30 August 2017 105.9 External to equipment under support NA NA Internal R18 (GENiUS) EXPERiUS 11.2 MCP_18.0.20.x Active NPD Burak Biyik Unified Communications Applications Server Application Server Application Server_ Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. Not In Service Yet 2017 / 08 170808-642796 GWCA306 alarms for 1 GWC in new C20 Technical Support Business Critical Cases Develop Solution 8/8/2017 14:26 August 2017 160.5 Defective Major Software Release NA NA Customer Portal R18 (GENiUS) 18 GL180 Active PD Norman Caron IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Gateway Controller (GWC) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 08 170809-642929 AM9520: Unable to remove CA1 RCC infrastructure Technical Support Major Cases Closed Resolved 8/9/2017 10:30 August 2017 0.05 Possible software issue (not enough info) NA NA Customer Portal Not Applicable 1 R1.1 Active NPD Data Migration Manager Unified Communications Applications Server AM9520 AM9520_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 08 170809-642936 To increase Ossgate Provisioning Log Holdings Technical Support Minor Cases Closed Resolved 8/9/2017 11:29 August 2017 2.82 Requested other assistance or information NA NA Customer Portal R19 (GENiUS) C20N0015 C20N0015 Active NPD Martha Foster IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 08 170810-643095 GTAC: Information Required: Is a Cold Swact Required After GW Resizing on C20MM Deployment Support Major Cases Closed Resolved 8/10/2017 13:17 August 2017 Work or task requested NA NA Internal R18 (GENiUS) C20N0014 C20N0014 Active NPD Kevin Kaczmarski IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. Not In Service Yet 2017 / 08 170810-643097 "E2:CBM both units are down, billing is backed up to the CORE" Technical Support E2 Cases Closed Resolved 8/10/2017 13:31 August 2017 0 Follow-up case opened - pending investigation NA NA Phone CVM17 12 12 Inactive NPD Jim Shelby IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Server Platform Foundation SW (SPFS) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 08 170810-643114 "FOLLOWUP:CBM both units are down, billing is backed up to the CORE" Technical Support Minor Cases Closed Resolved 8/10/2017 16:14 August 2017 0 Requested other assistance or information NA NA Phone CVM16 12 12 Retired NPD Orhan Ozden IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Server Platform Foundation SW (SPFS) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 08 170811-643211 C20-2 GMS02 fail and rebooting Technical Support Major Cases Pending Closure 8/11/2017 10:31 August 2017 0.92 Defective Major Software Release NA NA Customer Portal R18 (GENiUS) 8 8.0.0.x Active PD Buket Yilmazel IP Multimedia Subsystem C20/CS2000 Call Control GENBAND GENiUS GENBAND GENiUS_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Not In Service Yet 2017 / 08 170814-643358 Critical alarm AUTO300 NO_OF_HIS_DATA_BLKS Technical Support Business Critical Cases Closed Unresolved 8/14/2017 7:28 August 2017 0.12 Requested other assistance or information NA NA Customer Portal R18 (GENiUS) C20N0014 C20N0014 Active NPD Vernon Sauls IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 08 170816-643765 GTAC: SFTP Push Information is Requried Deployment Support Major Cases Closed Resolved 8/16/2017 13:37 August 2017 Using an unsupported and unapproved configuration of software NA NA Internal Not Applicable EXPERiUS 12.0 MCP_18.0.26.x Active NPD Joel Lamonica Unified Communications Applications Server Application Server Application Server_ Rogers Communications Canada Inc. Rogers Direct Customer Rogers Communications Canada Inc. Not In Service Yet 2017 / 08 170817-643882 CA3 CCA314 Major Memory alarm Technical Support Major Cases Closed Resolved 8/17/2017 8:59 August 2017 25.08 Requested other assistance or information NA NA Customer Portal CVM17 (GENiUS) C20N0013 C20N0013 Inactive NPD Data Migration Manager IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 08 170817-643897 NCS Line is unable to call SIP line Technical Support Major Cases Closed Resolved 8/17/2017 10:46 August 2017 2.78 External to equipment under support NA NA Customer Portal R18 (GENiUS) EXPERiUS 11.2 MCP_18.0.20.x Active NPD Ben Cliffe Unified Communications Applications Server Application Server Application Server_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 08 170817-644012 C20N0014: Swers Technical Support Minor Cases Closed Resolved 8/17/2017 14:17 August 2017 18.36 Acts of Nature NA NA Email R18 (GENiUS) C20N0014 C20N0014 Active NPD Serhan Tunc IP Multimedia Subsystem C20/CS2000 Call Control C20 on GENiUS C20 Converged Softswitch Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 08 170817-644024 IPDR's are being sent to the QCA server with invalid data Technical Support Major Cases Open / Assign 8/17/2017 16:15 August 2017 14.66 Null NA NA Customer Portal Active NPD Norman Caron IP Multimedia Subsystem C20/CS2000 Call Control CS2000 Gateway Controller (GWC) Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 08 170822-644415 GTAC:Bulletin 00008821-01 Directory not found Deployment Support Major Cases Pending Closure 8/22/2017 10:02 August 2017 19.91 Technical Documentation incorrect / incomplete / unclear NA NA Internal Standalone EXPERiUS 11.2 MCP_18.0.26.x Active NPD Helin Kerpeten Unified Communications Applications Server Application Server Application Server_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 08 170822-644429 No ringback tone heard on SIP line for Automatic Recall Technical Support Major Cases Isolate Fault 8/22/2017 11:52 August 2017 25.11 Null NA NA Customer Portal Not Applicable EXPERiUS 12.0 MCP_18.0.20.x Active NPD Data Migration Manager Unified Communications Applications Server Application Server on GENiUS Application Server on GENIUS Rogers Communications Canada Inc. Rogers Direct Customer Unspecified In Service 2017 / 08 170822-644462 "GTAC: Unable to pass step 24 of upgrade wizard ""Patching Operating Systems of the Primary Servers"" when upgrading to 18.0.30" Deployment Support Major Cases Closed Resolved 8/22/2017 16:52 August 2017 Possible software issue (not enough info) NA NA Internal R18 (GENiUS) EXPERiUS 11.2 MCP_18.0.20.x Active NPD Kevin Kaczmarski Unified Communications Applications Server Application Server Application Server_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 08 170823-644504 GTAC: Unable to extract patch load 18.0.30.1 Deployment Support Major Cases Closed Resolved 8/23/2017 6:12 August 2017 20.97 Human error during customer activity NA NA Internal Standalone EXPERiUS 11.2 MCP_18.0.26.x Active NPD Burak Biyik Unified Communications Applications Server Application Server Application Server_ Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab 2017 / 08 170828-644926 No Sys 101 raise alarm seen when AS - System Manager shut down. Technical Support Minor Cases Closed Resolved 8/28/2017 10:07 August 2017 Requested other assistance or information NA NA Customer Portal Not Applicable EXPERiUS 11.2 MCP_18.0.20.x Active NPD Data Migration Manager Unified Communications Applications Server Application Server on GENiUS Application Server on GENIUS Rogers Communications Canada Inc. Rogers Direct Customer Unspecified Lab