Widgets not working

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New Contributor

I can't get widgets working on the 6.0 launcher.

Some work eg Bing but most don't. The widget says "Sorry, there was a problem loading this widget"

I have tried deleting and replacing the widget but its always the same.

 

I am on a Pixel 2XL with Android 10

14 Replies
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@Ian Dixon I'm with you on this and it has been going on for over 3 weeks now. I have been using Nine Email and they have been trying to help me through log analysis but noting we have done helps. I wish MS would respond to this issue and issue an update. There seems to be plenty of widget update related issues in their in-app feedback form....which doesn't work for me either so I cannot chime in there.

 

My issue is like yours. I can reboot or hit the widget settings and *sometimes* it will update once but then stops, not revealing any new email or appointments. The widgets typically only load 4 messages, with each possible message below that just stating 'loading'. I performed all of the steps the OP tried, and much more, including power management for all related apps, removing Sophos Intercept X and clearing of data in all related apps. Even uninstalled Nine and reinstalled to no avail. I think other widgets are having a problem updating too, but that is hard to perceive as email is really the only thing I have that supposed to update frequently.

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Thanks @Ian Dixon for your feedback. This is a known issue in our preview 6.0, we already have a bug track now. 

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it's still not working... @nali1
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Hi, are the widgets on the feed page?
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@Ann_Yao_680 Yes, on the glance screen. Seems to be updating more frequently now so a recent update may have fixed the issue. Now that I am back to work, I will have enough email activity to see if this is consistent. 

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Ok, glad to know it back to normal. Your further feedback is welcomed.
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@Ann_Yao_680 some of the widgets in glance view just don't seem to work at all, like the google news or the calendar.

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Hi, have the issue fixed in the latest version?
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@Ann_Yao_680 Seems so. Been working well now for about 2 weeks.

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Hi @Ann_Yao_680.
I am having the same problems with widgets not updating or doing so when I create them and never more. Especially with Nine email app.
Last update did not solve the problem for me. I am running Microsoft Launcher on a Xiaomi Redmi note 8pro. Have read of many people having similar problems with Xiaomi phones.
Are you still working on this?
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Hi, could you please try launching the app first and then see whether the app's widget will update?
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Ok @Ann_Yao_680 I tried several things and these are the findings:

Nine widget buttons shortcut to different accounts on nine do not work nor have updated count on new emails, but:

- if I enter nine throug standard app icon, and press back button on android, badges get updated

- furthermore widget buttons start working and access the correct account.

- but if in nine app and I press home button (guiding android to microsoft launcher) then widget buttons do nothing after pressing them

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Ok, it seems an OS system issue. For Red Mi device, after the app is killed, it's widget can't update. You have to relaunch the app.
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Hi @Ann_Yao_680 

how can I "not kill" the app when pressing the home button? It shouldn't be killed unless you specifically kill the app, right?