Widgets not responding to touch.

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New Contributor
My MS Launcher is misbehaving. None of my home screen widgets respond to touch any more. App shortcuts are fine, just widgets don't work at all. Anybody aren't hsi before? Second time it's happened; I had to give my phone a factory reset and cleane reinstall last time. Do t want to go through that again!
9 Replies

@Sander_KoopExactly the same issue for me on 3 different devices. Do you already have any solution?

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@SkinnyBoy  - Nope. I changed to a different launcher. I tried 3 times resetting the device, and it kept recurring after a while. So I gave up in the end. Shame, as otherwise I'm a big fan of the MS launcher, as I am well entwined in the MS O365 ecosystem...

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@Sander_Koop Thanks Sander_Koop for your feedback, can you update to our latest version and see if your issue is fixed or not. And if it still not work can you help give us your launcher version, device version and the widget not work.

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@nali1I use current launcher version 5.11.2.56329 on Xiaomi Redmi Note 5 (Android 9 PKQ1.180904.001, MIUI 11.0.3). Some widgets I place on Homescreen are not responding to touch. For example "WetterOnline", "Famanice", "aCalendar+". Both with last version available in Play Store. Most of the stock widgets works fine.

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@SkinnyBoy So these can't work widgets always can't work before and after you upgrade launcher to 5.11.2 ? 

But the stocks widgets can work after your upgrade launcher ?

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The widgets work fine in a lower version of ms launcher. But I can't say, which was the first version, they didn't work.
By using system launcher all those widgets work fine. So it seems to be an issue regarding ms launcher...
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@SkinnyBoy 

 

do you install company portal ?  if yes, can give me it's version  or do you update it recently?

do you sign in Work and school account ?

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@nali1 

 

I did. However, even after a hard reset & clean reinstall of the MS Launcher, the same thing happened again. Note: it's not immediate, usually. Sometimes the widgets works for a short time, then everything stops working. App shortcuts work, widgets do not.

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same here