Unable to log in using work account

%3CLINGO-SUB%20id%3D%22lingo-sub-478453%22%20slang%3D%22en-US%22%3EUnable%20to%20log%20in%20using%20work%20account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-478453%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EI've%20been%20trying%20to%20log%20in%20to%20Microsoft%20Launcher%20on%20my%20Android%20Pixel%202%20using%20various%20work%20accounts%2C%20but%20none%20of%20them%20work.%26nbsp%3B%20It%20always%20says%20%22That%20Microsoft%20account%20doesn't%20exist.%26nbsp%3B%20Enter%20a%20different%20account%20or%20get%20a%20new%20one%22.%26nbsp%3B%20however%2C%20the%20accounts%20are%20valid.%26nbsp%3B%20When%20I%20try%20to%20log%20in%20using%20my%20hotmail%20account%2C%20it%20works%20fine.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EWhat%20can%20be%20the%20problem%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-478453%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Elauncher%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ELogin%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Ework%20account%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-481121%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20log%20in%20using%20work%20account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-481121%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F4865%22%20target%3D%22_blank%22%3E%40Haniel%20Croitoru%3C%2FA%3E%20Hi%EF%BC%8CThanks%20for%20your%20feedback!%20I%20feel%20sorry%20to%20say%20that%20MSA%20account%20support%20work%20account%20so%20far.%20You%20could%20login%20by%20personal%20account.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-490098%22%20slang%3D%22en-US%22%3ERe%3A%20Unable%20to%20log%20in%20using%20work%20account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-490098%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F4865%22%20target%3D%22_blank%22%3E%40Haniel%20Croitoru%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EDoes%20your%20work%20account%20have%20the%20access%20to%20Microsoft%20Azure%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSPAN%3EA%20Work%20or%20School%20account%20is%20an%20account%20created%20by%20an%20organization%E2%80%99s%20administrator%20to%20enable%20a%20member%20of%20the%20organization%20to%20access%20Microsoft%20cloud%20services%20such%20as%20Microsoft%20Azure%2C%20Windows%20Intune%2C%20and%20Office%20365.%20A%20Work%20or%20School%20account%20can%20take%20the%20form%20of%20a%20user%E2%80%99s%20organizational%20email%20address%2C%20such%20as%20username%40orgname.com.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
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MVP

Hi,

 

I've been trying to log in to Microsoft Launcher on my Android Pixel 2 using various work accounts, but none of them work.  It always says "That Microsoft account doesn't exist.  Enter a different account or get a new one".  however, the accounts are valid.  When I try to log in using my hotmail account, it works fine.

 

What can be the problem?

2 Replies
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@Haniel Croitoru Hi, Thanks for your feedback! I feel sorry to say that MSA account support work account so far. You could login by personal account.

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@Haniel Croitoru 

 

Does your work account have the access to Microsoft Azure?

 

A Work or School account is an account created by an organization’s administrator to enable a member of the organization to access Microsoft cloud services such as Microsoft Azure, Windows Intune, and Office 365. A Work or School account can take the form of a user’s organizational email address, such as username@orgname.com.