Pinning a contact currently doesnt work

Frequent Contributor

When you try tp pin a contact via the glance area it doesn't put them on the homescreen.

V 5.9.0.54710

19 Replies
I have the same issue. Checked my ML version and it's now 5.8.1.54047? I was on 5.9. I had to reinstall ML for other reasons but I'm still in the beta program but now only get 5.8. Any ideas @Gorden_Lin?

Still not working for me as of the 5.9.0.54736  this morning

Still going on as of V 5.9.1.54742

This has been working for me the past couple of updates.

This is again not working as of V5.11.1.56318

@Gorden_Lin @Ann_Yao_680 @hongli_bai @Edison_X Is the team aware of this issue?

@Gorden_Lin @Ann_Yao_680 @hongli_bai @Edison_X Is the team aware of this issue?

Yes, we check every feedback even though we may not reply all of them sometimes. About the issue, we have fixed. If you still face this issue, please tell us your launcher version, android version and phone type. Thanks!

@Ann_Yao_680 It is still not working. The only way it pins is if a person is in your top contacts on the launcher. If you try the via the three dot method and tell it to pin a specific contact it still does not do it. App version 5.11.4.56354 Android 10 Google Pixel 2 XL

@Deleted

 

 Installing a program or application when they do not know the Configuration in its proper format, to solve the problem by opinem a call for technical support specialist. I have this suggestion address: https://support.microsoft.com/help. Thank you for contacting us, I hope I solved your problem.

@Ann_Yao_680 Do you have any troubleshooting steps?

Hi@Annihilator27 , there is no other users reporting this issue now. Could you please send us a recording video?

@Ann_Yao_680 How would you like to receive the file?

Is it ok if you send it to microsoftlauncherfb@microsoft.com?
The files are advanced numbers must come in OneDrive, and organized in the Business Standard.

@Ann_Yao_680  I have sent the email, Please verify that It has been recieved.

@Ann_Yao_680  Can you confirm that the email was received on 4/30?

@Ann_Yao_680 Following up for a response.

@Annihilator27 Hi, sorry for keeping you waiting. We have received your email. Please choose one of the two options circled on the following screenshots and you should see the contact shortcut on home screen. 

Ann_Yao_680_0-1591858139586.png