permissions error even though permissions enabled - Launcher

Occasional Visitor

On the app and game limits tab in family view/desktop shows my childs phone as red. When I click on this it says I need to turn on app permissions on childs phone. I have done this, it is shown as grey and ticked, like the other things that need to be done. I've got green tick for the 4 options on her phone, but its still showing an error at my end.  My other childs phone works fine, all installed, i see websites and searches and limits for them, but not for the other child.

 

Screen shots below of the issue phone. Phone is updated with recent software updates:

 

app.PNGappsolve.PNG

On another issue, childs phone wont let me access the default launcher  area so that i can set Microsoft launcher as a default. I get the family setting block. So i cant change it. How can I do that?

 

thanks

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