Microsoft Launcher 5.5 Custom Folder Icon Feature Lost

%3CLINGO-SUB%20id%3D%22lingo-sub-624136%22%20slang%3D%22en-US%22%3EMicrosoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-624136%22%20slang%3D%22en-US%22%3EIn%20the%20recent%20Microsoft%20Launcher%205.5%20beta%20update%2C%20we%20lost%20the%20ability%20to%20change%20the%20Home%20Screen's%20folder%20icons%20to%20use%20an%20icon%20from%20a%20different%20icon%20pack.%3CBR%20%2F%3E%3CBR%20%2F%3EFor%20example%2C%20I%20use%20the%20System%20icons%20for%20everything.%20But%20I%20liked%20using%20Whicons%20for%20just%20my%20Home%20Screen%20by%20clicking%20the%20pencil%20and%20choosing%20the%20white%20icon.%20I%20can%20still%20do%20this%20for%20regular%20icons%2C%20but%20not%20folder%20icons.%20See%20the%20screenshots.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-624648%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-624648%22%20slang%3D%22en-US%22%3EActually%2C%20non-folder%20custom%20icons%20are%20broken%20too.%20After%20a%20restart%20of%20the%20phone%20or%20Launcher%2C%20the%20icons%20turn%20blank%20as%20shown%20in%20the%20screenshot.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-632948%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-632948%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F38320%22%20target%3D%22_blank%22%3E%40Jimmy%20Stavropoulos%3C%2FA%3E%20Hi%2C%20thanks%20for%20your%20feedback!%20Regarding%20to%20the%20folder%20icon%20pack%20change%2C%20please%20try%20to%20choose%20the%20%22Whicons%22%20below.%20The%20icon%20should%20be%20there%20when%20you%20edit%20it%20again.%3C%2FP%3E%0A%3CP%3EAbout%20the%20blank%20icons%2C%20have%20you%20change%20their%20icon%20pack%20into%20Whicons%3F%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-633527%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-633527%22%20slang%3D%22en-US%22%3EPicking%20Whicons%20for%20a%20folder%20did%20not%20bring%20the%20icon%20back.%20The%20old%20version%20of%20Launcher%20worked%2C%20where%20it%20always%20showed%20you%20a%20version%20of%20the%20folder%20icon%20from%20each%20of%20your%20installed%20icon%20packs.%3CBR%20%2F%3E%3CBR%20%2F%3EFor%20the%20blank%20icons%2C%20yes%2C%20I%20picked%20the%20White%20icon%20for%20Outlook.%20When%20I%20restart%2C%20it%20turns%20blank.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-643320%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-643320%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F271757%22%20target%3D%22_blank%22%3E%40Ann_Yao_680%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20the%20same%20issues%20as%20mentioned%20here%2C%20I%20can%20select%20a%20custom%20icon%20on%20a%20folder.%20But%20after%20a%20restart%2C%20or%20sometimes%20just%20after%20a%20couple%20of%20hours%2C%20the%20icons%20disappear.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-649159%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-649159%22%20slang%3D%22en-US%22%3E%3CDIV%20class%3D%22lia-spoiler-container%22%3E%3CA%20class%3D%22lia-spoiler-link%22%20href%3D%22%23%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%20target%3D%22_blank%22%3ESpoiler%3C%2FA%3E%3CNOSCRIPT%3E(Highlight%20to%20read)%3C%2FNOSCRIPT%3E%3CDIV%20class%3D%22lia-spoiler-border%22%3E%3CDIV%20class%3D%22lia-spoiler-content%22%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F348054%22%20target%3D%22_blank%22%3E%40broman77%3C%2FA%3E%3CSPAN%20style%3D%22display%3A%20inline%20!important%3B%20float%3A%20none%3B%20background-color%3A%20%23ffffff%3B%20color%3A%20%23333333%3B%20cursor%3A%20text%3B%20font-family%3A%20inherit%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20line-height%3A%201.7142%3B%20orphans%3A%202%3B%20text-align%3A%20left%3B%20text-decoration%3A%20none%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%3E%20Please%20try%20our%20new%20build%205.5.0.51889%2C%20thanks!%3C%2FSPAN%3E%3C%2FDIV%3E%3CNOSCRIPT%3E%3CDIV%20class%3D%22lia-spoiler-noscript-container%22%3E%3CDIV%20class%3D%22lia-spoiler-noscript-content%22%3EPlease%20try%20our%20new%20build%205.5.0.51889%2C%20thanks!%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FNOSCRIPT%3E%3C%2FDIV%3E%3C%2FDIV%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-649165%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-649165%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20style%3D%22background-color%3A%20transparent%3B%20box-sizing%3A%20border-box%3B%20color%3A%20%230077d4%3B%20font-family%3A%20%26amp%3Bquot%3B%20segoeui%26amp%3Bquot%3B%2C%26amp%3Bquot%3Blato%26amp%3Bquot%3B%2C%26amp%3Bquot%3Bhelvetica%20neue%26amp%3Bquot%3B%2Chelvetica%2Carial%2Csans-serif%3B%20font-size%3A%2016px%3B%20font-style%3A%20normal%3B%20font-variant%3A%20normal%3B%20font-weight%3A%20300%3B%20letter-spacing%3A%20normal%3B%20orphans%3A%202%3B%20outline-color%3A%20invert%3B%20outline-style%3A%20none%3B%20outline-width%3A%200px%3B%20text-align%3A%20left%3B%20text-decoration%3A%20underline%3B%20text-indent%3A%200px%3B%20text-transform%3A%20none%3B%20-webkit-text-stroke-width%3A%200px%3B%20white-space%3A%20normal%3B%20word-spacing%3A%200px%3B%22%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F348054%22%20target%3D%22_blank%22%3E%40broman77%3C%2FA%3E%20Please%20try%20our%20new%20build%205.5.0.51889%2C%20thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-650859%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-650859%22%20slang%3D%22en-US%22%3EThe%20new%20build%20fixes%20the%20blank%20custom%20icon.%3CBR%20%2F%3E%3CBR%20%2F%3EThe%20folder%20icon%20issue%20still%20exists%20(the%20first%20screenshots%20I%20posted%20with%20the%20red%20circles).%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-650905%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-650905%22%20slang%3D%22en-US%22%3EThe%20problem%20still%20exists%20in%20that%20build%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-651058%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-651058%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20for%20the%20waiting.%20We%20have%20worked%20on%20it.%20It%20is%20supposed%20to%20be%20fixed%20soon.%20Please%20stay%20tuned.%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F348054%22%20target%3D%22_blank%22%3E%40broman77%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-663044%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-663044%22%20slang%3D%22en-US%22%3EThe%20latest%20Beta%20appears%20to%20mostly%20fix%20everything.%20However%2C%20I%20did%20initially%20see%20some%20strange%20behavior%20when%20I%20first%20installed%20it.%20After%20disabling%20use%20of%20Icon%20Shapes%2C%20things%20started%20working.%3CBR%20%2F%3E%3CBR%20%2F%3EYou%20may%20want%20to%20have%20the%20team%20run%20more%20tests%20when%20using%20Icon%20Shapes%20and%20custom%20folder%20icons.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-709614%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-709614%22%20slang%3D%22en-US%22%3EIn%20the%20latest%20update%205.5.1.52665%20the%20folder%20icons%20are%20malfunctioning%20again.%3CBR%20%2F%3EThe%20custom%20icons%20dissapeared%2C%20now%20I%20only%20have%20a%20coloured%20icon%20in%20square%20shape%2C%20even%20while%20the%20standard%20shape%20in%20my%20settings%20is%20squircle.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-710417%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-710417%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20could%20you%20please%20send%20us%20a%20screenshot%20of%20blank%20folder%20view%20and%20a%20screenshot%20after%20expanding%20it%20%3F%20The%20icons%20are%20normal%20when%20you%20expand%20the%20folder%3F%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F348054%22%20target%3D%22_blank%22%3E%40broman77%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-710428%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-710428%22%20slang%3D%22en-US%22%3EIt%20looks%20like%20this%2C%20see%20attached%20screen%20shots%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-710430%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-710430%22%20slang%3D%22en-US%22%3EIt%20looks%20like%20this%2C%20see%20attached%20screen%20shots%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-710431%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-710431%22%20slang%3D%22en-US%22%3ESee%20screen%20shot%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-710449%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-710449%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20your%20prompt%20reply!%20Have%20you%20set%20a%20third-party%20icon%20pack%20for%20the%20folders%3F%20If%20yes%2C%20could%20you%20please%20tell%20us%20the%20name%3F%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F348054%22%20target%3D%22_blank%22%3E%40broman77%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-710473%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-710473%22%20slang%3D%22en-US%22%3EI%20use%20a%20mix%20of%20these%20icon%20packs%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-713392%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-713392%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%20Could%20you%20please%20send%20a%20email%20to%20%3CFONT%20style%3D%22background-color%3A%20%23ffffff%3B%22%3Emicrosoftlauncherfb%40microsoft.com%3F%20We%20will%20send%20you%20a%20private%20build%20to%20check%20whether%20your%20issue%20will%20be%20solved.%20%3C%2FFONT%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F348054%22%20target%3D%22_blank%22%3E%40broman77%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-715551%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Launcher%205.5%20Custom%20Folder%20Icon%20Feature%20Lost%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-715551%22%20slang%3D%22en-US%22%3EThe%20last%20update%20solved%20the%20problem!%3C%2FLINGO-BODY%3E
Occasional Contributor
In the recent Microsoft Launcher 5.5 beta update, we lost the ability to change the Home Screen's folder icons to use an icon from a different icon pack.

For example, I use the System icons for everything. But I liked using Whicons for just my Home Screen by clicking the pencil and choosing the white icon. I can still do this for regular icons, but not folder icons. See the screenshots.
18 Replies
Actually, non-folder custom icons are broken too. After a restart of the phone or Launcher, the icons turn blank as shown in the screenshot.

@Jimmy Stavropoulos Hi, thanks for your feedback! Regarding to the folder icon pack change, please try to choose the "Whicons" below. The icon should be there when you edit it again.

About the blank icons, have you change their icon pack into Whicons? 

Picking Whicons for a folder did not bring the icon back. The old version of Launcher worked, where it always showed you a version of the folder icon from each of your installed icon packs.

For the blank icons, yes, I picked the White icon for Outlook. When I restart, it turns blank.

@Ann_Yao_680 

I have the same issues as mentioned here, I can select a custom icon on a folder. But after a restart, or sometimes just after a couple of hours, the icons disappear.

@broman77 Please try our new build 5.5.0.51889, thanks!

The new build fixes the blank custom icon.

The folder icon issue still exists (the first screenshots I posted with the red circles).
The problem still exists in that build

Sorry for the waiting. We have worked on it. It is supposed to be fixed soon. Please stay tuned.@broman77 

The latest Beta appears to mostly fix everything. However, I did initially see some strange behavior when I first installed it. After disabling use of Icon Shapes, things started working.

You may want to have the team run more tests when using Icon Shapes and custom folder icons.
In the latest update 5.5.1.52665 the folder icons are malfunctioning again.
The custom icons dissapeared, now I only have a coloured icon in square shape, even while the standard shape in my settings is squircle.

Hi, could you please send us a screenshot of blank folder view and a screenshot after expanding it ? The icons are normal when you expand the folder? @broman77 

It looks like this, see attached screen shots
It looks like this, see attached screen shots
See screen shot

Thanks for your prompt reply! Have you set a third-party icon pack for the folders? If yes, could you please tell us the name?@broman77 

I use a mix of these icon packs

Hi, Could you please send a email to microsoftlauncherfb@microsoft.com? We will send you a private build to check whether your issue will be solved. @broman77 

The last update solved the problem!