Import home screen option not showing

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Occasional Visitor
I have just installed launcher and was previously using the Moto launcher that came with my phone. All the documentation says I can go to settings / system / backups and the option to import my homescreen from another launcher should be there. I had to uninstall MS launcher because I'm not willing to recreate my homescreen icons and layout. Any idea why it's not giving me this option which I have sent in screenshots of other users phones?

Thanks
6 Replies
Same here on my Fold. Following.
Hi, thanks for your feedback. You could reset your phone in launcher settings and then import your home screen in FRE part. Let's me know if your have any further queries, thanks!

Hi @Ann_Yao_680

 

Thanks for your reply.

 

Are you suggesting doing a factory reset on the phone or the launcher?

 

I have reset the launcher and there is no option that I can see to import the home screen from Samsung UI.

 

I will actually try uninstalling and re-install to see what happens................

OK, so i cleared the cache and uninstalled then re-installed and I had the option to import so thats fine.  However, I am now on a beta version so dont know if this would have solved the last issue as I had reset the launcher previously.

One thing I noticed, when I imported the home screen the launcher created duplicated icons sitting on top of each other.  When I moved one icon elsewhere there was a duplicate underneath.

Hi, after resetting the launcher, you could find the import option in the FRE part, same position as when you uninstall and reinstall the launcher.
About the duplicated icons issue, could you please provide some screenshots for a better understanding?

@Ann_Yao_680 

 

Hi Ann,

 

What do you mean by FRE?  

 

As I said, I have re-installed the launcher and the import function was there.  I did just reset the launcher, and the option to import from th Samsung UI was there so on this version its fine now thanks.

Its still a bit slow to paint the screen at times though.

Re a screen shot, that wouldn't have made any difference as they were perfectly on top of each other.  I have just reset the launcher twice and imported Sam UI.  The same, I have 5 apps on the dock (there is space for 7) and when I move one along the dock or to the desktop another one is underneath (NOT on the 2nd row of the dock, but directly under the original icon).  Both icons function perfectly, I can move them or open them as expected.

Also, when I restore from a cloud backup the 6 icons at the bottom and spread over the two rows on the dock.  Top visible and when I swipe up I see the others.

I hope that helps. 

About the duplicated icons issue, it seems a rare occasion. Could you please provide us a recording video for a better understanding?