App and game limits blocks Launcher access to Task List

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New Contributor

Hi,

 

I have a phone running Microsoft Launcher for a kid using Microsoft Family Settings.

If I turn on the App and game limits in the Family Settings and on the phone try to start the Task List / Show Recent Apps menu (left-most button on the phone) the Show Recent Apps loads and then immediately the Launch shows a screen:

Blocked by family settings

The settings associated with your family account prevents you from accessing this page or changing this settings.

with one button Got it.

It does not matter if I set any App and Games Limits, just being turned on blocks that page.

 

Why is that page blocked? Can the page be made to show and let me close apps or switch between apps even with the App and Games Limits turned on?

 

Thanks,

Corneliu.

 

21 Replies
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Hi, thanks for your feedback! Could you please tell us your launcher version and android version? A screenshot of the block prompt will be appreciated!

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See attached. Running latest Launcher on a Xiaomi Redmi 8 phone with latest rom. Android 9.
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@CorneliuT Hello - I am the product manager for Family safety on Launcher. The behavior you are seeing is by design right now. We intentionally disable the task list on Xiaomi phones because kids can kill Launcher from their task list and can get rid of family safety controls through Launcher. I'm happy to get your feedback on this behavior so far. We will consider changing this in the future releases. 

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This 'feature' is unfortunately enough to force me to uninstall MS Launcher on my sons Huawei Android. Not being able to use the Task Switcher makes the phone unusable.
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Hello

 

I have the same error and as  HFamilyDas I will uninstall MS Launcher on my sons Redmi 8 phone.

 

 

 
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@Adespeyroux @HFamilyDad Thanks for the feedback again. we had disabled this feature couple of months back based on your feedback, so you should be able to use the Microsoft Launcher on your Mi phone and it will no longer block the task switcher. Please let me know if this is still troubling.  

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@Anusha_Bhatnagar Thanks I'll try installing it again at some point

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Hi
My daughter has the same issue on Huawei P9. Could you please remove that feature from P9 as it's very anoying...
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Same behaviour Redmi Note 9 pro, disabling task switcher is annoying, my both kids are crying after I installed Launcher for parental control.

I had been using Family link on Android phones, now that Kids are attending online classes on Windows 10, I wanted to use family features for screen limits and app/games limits along Launcher on Android phone. Do you have date by when this would be fixed or any uservoice site for this.

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@Amit Puri this will be fixed in the upcoming update for Launcher 

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Hello @Anusha_Bhatnagar  , my daughter has a RedMi Note 5 and also has this issue ... she can't enter the task list to kill the opened applications, preventing to release memory from the phone (MIUI 11.0.3, last version of Microsoft Launcher). Can you please update on that phone as well what are the plans ? (I began to set this up couple of days ago only).

 

Also a question ... the she can launch the Microsoft launcher from on the phone, ... the authorizations were set from there at the setup, can you please confirm she can not cancel those authorisations to cancel the "parental control" through the Microsoft Launcher app ?

 

Many thanks for the good work !

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@cdelecole We are fixing the experience for task switcher being blocked when parental controls are nabled on the device. You should receive a fix in the next few updates. 

 

Some permissions on the device may be revoked by the kid(although it's not easy to do so :)) . However, you would see that the device status has changed on your(parent's) Launcher family card if the kid's device is missing any permission or is not properly set up.

 

Also, if your daughter is above statuary legal age(age 14 for United states), she has the right to disable any parental controls by going into accounts.microsoft.com. 

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@Anusha_Bhatnagar - thanks a lot ... I am located in Belgium, so for sure the legal age for letting ly daughter doing whatever she wants on the internet is bigger than 14 years old ... but anyway, I won't let my childrens alone on internet doing whatever they want I can't "monitor" ... anyway ...

 

Something else is concerning an app I saw which was existing called something like "Microsoft Safety Family" to monitor the members of the family, but I can't find it on the App Store ... I have filled in a kind of survey but I haven't got any feedback ...

Many thanks !

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What about iPhone app? @davidrozen 

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@davidrozen preview is a survey we need to fill in then no feedback anymore.

Link to the App Store is not working ...

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Hi there,
Please assist. My son is also not able to close open apps via the task list due to Microsoft Launcher. He uses a Xiaomi Redmi 4X.
Thanks so much!!
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@IlzeP hi , Are you using the beta version of Launcher and still seeing this?  We have fixed this issue in the recent beta builds  and will be rolled out to prod soon.