App and game limits always on

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Occasional Visitor

Hi,

 

I have a phone (Redmi 7 Note with Android version 9 PKQ1.180904.001) running Microsoft Launcher v5.11.4.56354 for a kid using Microsoft Family Settings.

I've turned off the App and game limits in the Family Settings in order to have access to the Task List / Show Recent Apps menu on the phone (left-most button on the phone) to close open apps and to avoid the message : Blocked by family settings.

Recently, I've noticed on the phone that the App and game limits feature is always on (but the option is still off in the Family settings).

I've tried to turn on and off the setting from the Family settings but the setting is not changing on the phone.

I've tried also to turn off the phone but nothing is changing.

Other settings such as Activity reporting are correctly synchronized with the phone.

 

Thanks,

Alex.

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