am unable to open the windows/start icon to shut down/ turn off pc

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Occasional Visitor

Whenever i click on the windows/start icon to go to shut down my PC, it flashes up momentarily and then immediately closes (open less than half a second). As such I am unable to use ay functions that the windows/start icon provides such as properly shutting down windows. Additionally right clicking the windows/start icon does nothing as well. my windows operating system is windows 11 and is the most current version.

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