Delivering secure, reliable, mission-aligned productivity experiences in government clouds requires ongoing collaboration between Microsoft and the public sector organizations we serve. As organizations deploy Microsoft 365 apps and Copilot, tenant administrators need a way to understand how these experiences perform in real-world environments and pass that feedback on to Microsoft.
In-Product Feedback enables IT leaders to capture end-user signals inside Microsoft 365 and Copilot while keeping controls aligned to their compliance posture. In GCC, GCC High, and DoD, In-Product Feedback helps IT leaders spot mission-impacting experience issues, capture environment-specific needs, and share actionable signals with Microsoft.
Feedback Options for Government Clouds
Tenant administrators can choose between two configurations. The table below summarizes the key differences to help you decide what is appropriate for your environment and governance model.
|
Decision area |
Restricted Feedback (Default) |
Verbatim Feedback (Admin-Enabled) |
|
What users can submit |
Thumbs up / thumbs down and optional Microsoft-defined categories. No written comments. |
Thumbs up / thumbs down and optional written comments. Categories available where applicable. |
|
Where feedback is collected |
Copilot experiences only. |
Microsoft 365 and Copilot experiences. |
|
Admin action required |
None. Available by default. |
Enable in Microsoft 365 feedback policy settings. |
|
Operational use |
Identify broad experience trends across your organization(s). |
Identify and help understand mission-impacting usability or workflow opportunities. |
|
Engineering influence |
Supports aggregate experience analysis. |
Supports engineering understanding of environment-specific feature behavior. |
|
Why choose it |
Low-friction signal at scale, with structured inputs aligned to tighter governance requirements. |
Richer scenario context to help accelerate triage and improvement of specific product or feature challenges. |
Value for Tenant Admins and IT Leaders
In-Product Feedback provides:
- Early visibility into user experience trends and mission-workflow issues
- A clear signal path to share environment-specific issues with Microsoft engineering
- Real-world input to guide Copilot rollout, adoption, and support
- Evidence to inform operating model, governance, and change-management decisions
- Data-driven input that helps prioritize future product improvements
Choosing Restricted or Verbatim Feedback enables tenant admins to adjust the signal they receive and the data they share based on their governance, compliance, and support model.
How Microsoft Uses Feedback from Government Clouds
Feedback submitted by users in GCC, GCC High, and DOD environments is reviewed in aggregate to:
- Detect recurring user experience challenges in sovereign cloud deployments
- Prioritize quality improvements relevant to usage scenarios for these environments
- Refine feature behavior across Microsoft 365 and Copilot workloads
- Inform roadmap planning for GCC, GCC High and DOD environments
Microsoft uses these aggregated insights to help improve product quality in sovereign cloud deployments — triaging recurring issues, validating feature behavior, and informing product decisions across Microsoft 365 and Copilot for GCC, GCC High, and DoD.
Get Started Today
Tenant administrators can either:
- Enable Verbatim Feedback in Microsoft 365 feedback policy settings to allow users to include optional written comments. Tenant administrators should consider this option when: richer scenario context is needed for Microsoft 365 and Copilot, piloting or deployed Microsoft 365 Copilot, investigating workflow-specific items, exploring deployment adjustments, or collaborating with Microsoft to explore and address capabilities or feature behavior.
- Take no action to keep Restricted Feedback available using sentiment-based responses (i.e., thumbs up/thumbs down).
Choose the option that fits your governance model and together we can keep improving Microsoft 365 and Copilot.
To learn more about managing feedback policies in Microsoft 365 visit the following resources:
Microsoft