This user forum is staff totally by volunteers. None of us work for Microsoft. We answer the questions that we are able to answer. If no one answers a post, that means we either do not know the answer, or cannot answer the question because we lack the backend tools to troubleshoot and resolve the problem. In the case of this user's question, we do not have the backend tools, so we cannot answer the question. If you need immediate support with a problem, then I would recommend you open a ticket with Microsoft Support. Hope this helps.