Power Automate SharePoint start flow box not loading

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Occasional Visitor

Hi all,

 

I've got a power automate flow setup, which links to some SharePoint libraries. 

 

I have used conditional formatting to display a link to start the flow on a prescribed library item. When this is clicked it brings up the 'Run Flow' form allowing me to enter my input information prescribed in the 'For a Selected Item' action in the flow. 

 

This works great for the everybody accessing the site; apart from one tenant. These users have the same base permissions as others who can access the flow. When users out of this problem tenant click on the link the run flow box doesn't appear. 

 

Any ideas why the box isn't loading? any is there anyway for force it's loading so that i can check if the flow will actually run with these users? 

 

As it is restricted to a specific tenant, I am guessing it may be a licencing issue, but as far as i am aware you shouldn't need any specific licences to be able to run flows?

 

Any help anybody can provide on this would be gratefully received. 


Cheers,

James

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