Aug 11 2019 11:27 PM
Aug 11 2019 11:27 PM
We have Exchange 2013 mail for our staff (not going to change anytime soon we don't expect) and I can't get tasks to appear in Outlook.
When I publish the link there is no 'Add to outlook' link and when I copy the iCalendar link and try and add it to Outlook .. it appears as a calendar but no tasks are visible.
I tried a few different ways - adding through OWA, adding through Outlook desktop as an Internet calendar - but whatever I do, I can't see any tasks.
I have a dev account and can get Planner to work fine so I know how it's meant to work - but it seems it doesn't like Exchange 2013?
Any tips much appreciated!
Aug 12 2019 01:21 AM
@David1972- If you add this to the Outlook client directly then it will have nothing to do with the version of Exchange you are using. In order for tasks to appear they must either have a start date, due date or both. What version of Outlook are you using?
Aug 12 2019 02:07 AM - edited Aug 12 2019 02:09 AM
Aug 12 2019 02:16 AM
@David1972- From my understanding this should just work because it is an Outlook setting. Do you have any more luck if you add the internet calendar directly from the Accounts setting in Outlook.
Aug 12 2019 02:30 AM - edited Aug 12 2019 04:38 AM
Aug 12 2019 04:05 PM
Hi Ben this is the error I get in outlook when I try and add that internet calendar..
Also when I click on Conversation link in Planner I get this error:
Thanks for your time so far!
Aug 13 2019 12:28 AM
@David1972- the 2nd screen shot tells me that you don't appear to have an Exchange licence for O365, which would make sense given that you are using Exchange 2013. I'm wondering if to generate a valid internet calendar you need a licence assigned? Does your dev account have an Exchange licence assigned. It's worth checking the differences between the two accounts.
Aug 13 2019 01:48 AM
Aug 13 2019 05:14 AMSolution
@David1972- I think you have self diagnosed the issue. Perhaps outlook is not able to successfully read the ical URL without an O365 mail account.
Aug 13 2019 03:23 PM - edited Aug 13 2019 03:53 PM
Hi Ben - Yeah, I'm just not sure how far I can go as I'm not the organisation's 365 admin.
Thanks anyway you've been a big help!