Subscription is deleted after trial month

Copper Contributor

We have a SaaS offer in Appsource. Customers can get a yearly subscription with a one-month free trial. Some of our customers get this yearly subscription and they switch off the auto renew button. Then after a month their subscription is ended by Microsoft because it does not auto renew. I would expect this subscription to last for 1 year (or maybe 1 year + 1 month).  

Can this be changed by Microsoft. When a customer gets a yearly subscription, this should last for 1 year and should not stop after a month.

2 Replies
Have you submitted a support ticket on this? It sounds like a glitch possibly.
Hi Jill, I have submitted a support ticket in Partner Center. There I got the response to make a post about it at this community.