Microsoft Partner Center - Error After Payment

[iPerry343]

I am writing to bring to your attention a persistent issue I have been experiencing while attempting to register an app developer account in the Microsoft Partner Center. By following this complete guide provided by support team: https://learn.microsoft.com/en-us/windows/uwp/xbox-apps/devkit-activation

I initiated the registration process on Tuesday, November 14th, and encountered no difficulties until I reached the payment section for the personal license. At this point, I added my credit card details (which I have successfully used for previous console purchases), but after a prolonged loading period, the page displayed an error message stating:

"Sorry, something went wrong. Please try again later." CorrelationID: a5dc1f8f-631e-4c08-902c-1700622542bf Correlation Vector: MGJGKh0A2UyyjU0Q.0 App Server: Date: 18 Nov 2023 20:39:37 +00:00

Frustrated by this setback, I contacted Xbox support seeking assistance, but unfortunately, none of the representatives have been able to resolve the issue. As I am eager to acquire the developer license to utilize my Xbox Series S as a study tool for my career, this problem is hindering my progress. I kindly request your prompt attention and assistance in resolving this matter.

Your help is crucial for me to proceed with my development plans. I appreciate your understanding and am hopeful for a swift resolution to this issue. Thank you for your time and support.

[#2]

@iPerry343 I got the same exact error and also contacted support. They told me to email email address removed for privacy reasons explaining the whole situation. Now we wait..

[#3]

@iPerry343 have you seen these pages? Developer accounts in Partner Center - Windows apps | Microsoft Learn. You can also try submitting a Partner Center (microsoft.com) support ticket. 

@JillArmourMicrosoft can you suggest another forum that might be a better fit to post this question to? 

[#4]

@Kim_Doucette I'll definitely send the ticket to support! Thank you so much!

*EDIT*:

I can not send the ticket because I don't actually have the access to "Workspaces" since I'm not able to pay the access for the Dev Mode Account on the Partner Center 😞

[#5]

@iPerry343 Ok, I hope that @JillArmourMicrosoft can help redirect your issue. 

[#6]

@kevbev62 By any chance was your problem solved through that email? Unfortunately it was removed for privacy and I can not see it.

[#7]

Sure thing! Thank you so much!

[#8 · Accepted solution]

So I tried again around 11:30am EST and it worked, was using safari iPhone if it matters. My guess is their site somehow doesn't work beyond a certain point in the day. Hope that works for you

[#9]

@iPerry343 I am looking into the correct place to move your post in hopes someone can chime in and help. It's a US holiday week so response times may be slower than usual.

[#10]

@JillArmourMicrosoft Thank you so much! There is no problem with the time replies, I really just hope that it can be solved! Thanks a lot!

[#11]

@JillArmourMicrosoft currently dealing with this problem any solutions ? 

[#12]

@DaquanRice same here! I can confirm my payment with my bank, going forward to “payment and register” gives an error code.

[#13]

Dealing with the same issue. Tried on my phone, tried with Edge, Firefox, Chrome. Get the same error message each time.

"Something went wrong. Please contact support. (ReferenceId: 9abfe2fe-dfdd-4bda-0ca5-08dc309d0559)"

It's embarrassing to see how Microsoft can't even get a payment to go through on their own website and when people reach out for support, they're ignored completely.

[#14]

@iPerry343

我也是遇到付款問題
顯示信用卡名稱格式不對
中文及英文名字都試過

Translated: 

I'm also having payment issues
The credit card name is displayed in the wrong format
Both Chinese and English names have been tried

[#15]

@Kim_Doucette I am moving this post and all comments to our Partner-Led tech topics and questions discussion board. 🙂