Partnership merge process really frustrates partners (me)

[Gabbe_Yttermalm]

Gents and ladies
I am the Alliance Manager Microsoft for one of our divisions at Orange Business
And am REALLY frustrated over here in Stockholm at the moment 🙂
We merged two entities in our divisions partnerships January 29, 2024, 12:17:17 (UTC).

• One partnership merging in to held 5/6 designations - all except Business Applications.
• The other "only" held the Business Applications designation + of course had vital "points" in the other 5 programs as well
• Merged together = Solutions Partner - Microsoft Cloud

The merge process seems to be so perfectly designed:

• Invite
• Accept
• Initiate
  • 17 secs later one gets a message "merge complete" 😎
    
    

Pic of the merge process included in the post

Complete in my partner mind means - COMPLETE

• But, only some things has now happened in Partner Center at this COMPLETE time
  • The merged domain and Identifiers
• For other very vital parts, one had to wait
  (and pray that they will "happen" - as the process is COMPLETE)
  • The payment profiles arrived after +1 h and I could verify them
  • "Points" for the programs from certified staff in the merged partnership arrived like 3 days later

Now, +1 week later - I still have no points in the programs from customers (CSP/CPOR/PAL)
And when creating a support ticket, I´m guided to the Docs article describing "the merge process" that I have read 100s of times working in my alliance manager role for several partners over the years!

COMPLETE must mean COMPLETE dear Microsoft
Most stressful with this - our renewal period opens on Thursday
And in the Membership overview I don´t have the points necessary for renewal of the achieved partner programs (as Microsoft has NOT (manually) refreshed the data after the merge - that they have marked COMPLETE)

Sorry for frustration - but I am VERY frustrated over this process - that seems so very well designed - and FAST!

I expect someone from the MAICPP program to catch this!

Note:
I used bullets, numbers and added a picture to the post - but all that falls away after saving!

// Gabbe

[#2]

@Gabbe_Yttermalm 

Sorry to hear about this, but I had a question as we are trying to do a merge as well.  Where does the INVITE go that is sent to the invited partner company?  Can't seem to find that invite.

We may end up in the same boat regarding this process.

Thanks John.

[#3]

An issue a lot of partners experience with managing PartnerIDs. Documentation is lacking as well as support from Microsoft in getting things fixed. It all looks so easy, but it never works in one go... at least not in my experience, and I've done multiple for my partners.

If you're an Indirect Reseller, your CSP Provider should be able to assist with this process and provide insights, input and support with the merge.
If you're Direct Partner, you're more on your own on that matter. Hopefully you're a managed partner, so that you can contact your PDM for support. Otherwise you're reliant on the standard support teams.