I have been subscribing to the Microsoft Action Pack for almost a quarter of a century. I recently renewed the Action Pack: the payment went through, and the Action Pack is marked as active.
The primary reason I need the Action Pack is for the "Visual Studio Professional Subscription." To use it, I need to assign it to a user – this is where my ordeal began.
When trying to assign a user, I receive a vague error message indicating that something went wrong. As a result, I cannot use the most important product for me from the Action Pack.
Now, under "Account settings" in the "Legal info" section, I see that the "Verification status" is rejected – both under "Partner" and "Reseller."
I have submitted all possible documents, but this has not resolved the issue. I have opened three support tickets so far, but I’ve received no assistance beyond automated responses. Emails to support with the ticket numbers are acknowledged but remain unanswered.
As of today, I can no longer upload documents. When I click "Fix now," I’m caught in an endless loop: the status briefly shows "Verified" only to revert back to "Rejected."
What else can I do to restore my partner status and make the Action Pack usable again? Who compensates me for the loss of income? I certainly didn’t pay for a non-functional Action Pack.
Sorry! I’m totally frustrated!
Thanks and regards,
René
