identity verification is pending for more than 12 days

[minhuachen]

Hello,

I am trying to register my organization in Microsoft Partner.

My Current vetting status of the "identity verification" is pending for more than 12 days.

By #1, we created a request ticket but only got a " Your question was successfully submitted to Microsoft Support TrackingID" email.

I called in Microsoft support but I cannot reach any person to talk to.

Could anyone give me some guide, please?

thank you

#1 Verify your account information - Partner Center | Microsoft LearnVerification: Verification usually takes 3-5 business days. If more than five days have passed, you can contact support for assistance.

[#2]

@minhuachen you are doing everything correctly, it just takes time for support to respond. There is no call center or any way to reach support via phone, submitting a ticket is the only way to work with them. 

Hang in there!! 

[#3]

Thank you and I have got a response email from Microsoft Support and it says that the review is WIP.

We will wait for the update

[#4 · Accepted solution]

I finally passed the verification process and I would like to share my experience to the community:
The biggest problem for me is the 'identity verification'. We tried our ID card (in Traditional Chinese) but cannot pass the 'identity verification'. I guess there is a locale issue in the verification part.
Here is my workaround: I use my passport and the Au10tix recognized my surname and given name in English and I changed my contact info to the same surname and given name. Problem solved, I passed all the verification process and my vetting status becomes Authorized now.

[#5]

@minhuachen thank you for posting what worked for you, this will help many partners I hope! Congratulations on your new partnership.

Onward and upward!