Employment verification gets rejected

[SalvatoreIuzzolini]

We are trying to complete our employment verification since december and the "support" agent does nothing but respond with the same canned message over and over again.

Thank you for the documents you have provided.  As per Standards Review, the documents you have provided are not sufficient to complete the verification process.    

Domain name registration invoice/domain name invoice listing the entity/user name and domain name shown in the Primary Contact Email Address at the time of registration or renewal. 

I provided the invoice with all the required criteria but it still gets rejected.

I'm tired of the "quality" of the partner "support"-team. 

This process is wasting countless hours and there is nothing the agent is willing to do to help.

[#2]

@SalvatoreIuzzolini 

We had this problem.

Here's how we fixed this:

- Perform a WHOIS search of your domain name. Take note of the name of the company against the label "Registrant"
- In the Microsoft Partner Center, drill to "Account Settings / Organization Profile / Legal Info". Take note of this company name.

In our case, the company name in the Microsoft Partner Center did not exactly match the company name in the WHOIS search. I changed the company name in the Microsoft Partner Center so it was an exact match and the verification was successful.

[#3]

I'm going through this process now, the support team is completely useless and refuses to talk on the phone citing "security". I told them we would be discussing publicly available information so there is no security risk. They also refused to tell me which bit of information was incorrect even though everything matched in all the documents they requested.

I found your solution and so I'm getting the Registrant label fixed in the hopes it does the same for me. The portal is also quite bad as the Fix button doesn't really do anything nor does it provide the opportunity to upload documents as the documentation suggests.

Microsoft really need to fix the Partner Center portal and support processes for Account Management.

EDIT: OK this worked in that the Legal business profile is now verified. Profile info is still in Rejected state and Fix now just brings up a menu saying too bad. I tried changing the details to trigger a refresh but still in Rejected state. Not sure if it's a time thing.

[#4]

@Johno2518 It can take up to 10 days for a verified account to show up in partner center, do you know when you were verified? 

If they have rejected your company, you will have to appeal to go through the verification process again. They may be rejecting to work with your company based off something seen in the background check, but I don't know.

Have you submitted a support ticket for this? I think that should be your first step.

[#5]

So you're saying the Profile info section can take up to 10 days? That seems quite silly given business verification happened instantly with all the correct information.

Legal business verification finally completed yesterday as my Domain CoR request completed then as well.

As mentioned before, support were completely useless and they should have been able to tell me what the issue was. I shouldn't need to find a post somewhere. I supplied them with all the correct documentation that they requested and they kept telling me it didn't match. I even circled the documents and screenshots of the portal to show they matched.

They just refused to tell me what was incorrect from their side.

I've followed up with support again but it also takes days to get a response (or they just close the ticket for no reason).

[#6]

@Johno2518 

Can I ask how you fixed it? I'm having the same problem.

[#7]

@teshnizi545 

For business verification, follow Andrew's advice.

For profile info, they kept cancelling the support ticket. I created a new ticket with the Employment verification as the problem type.

Still having difficulty as they are not actually verifying the details correctly. They would ask for domain ownership verification and business verification to which I told them they can use WHOIS for that and the Australian business register and ASIC. I also told them that business verification is complete already.

They then wanted evidence of a legal contract for place of business (just trying to find the tax invoice). This is not relevant for verifying I own the business or work for the business so I'm not sure why they need that.

@JillArmourMicrosoft this can't be normal surely? Once business verification is complete the profile info verification should just be an email (completely automated) and maybe phone call if there is a case for it. This process seems quite broken and seems to be a recent change to how Microsoft does verification at various levels.

Why does Profile info verification have limits on how many times the system can check before you've got to contact support (there is no other way and you can't even schedule a call)? This process makes no sense at all.

[#8]

@Johno2518 

Thanks! 

[#9]

@Johno2518 I'm sorry for your poor experience here. I'm not familiar with all the in's and outs of the process as I am not part of that team. When the close your support ticket what is the messaging they send along with that? 

[#10]

@JillArmourMicrosoft thank you and not a problem. There isn't any message sent, it just includes the Service details and confirmed the case has been closed.

Despite me re-opening it a couple of times I have left feedback mentioning the issue hadn't been resolved. I then opened another ticket changing the problem type in the hopes that someone can actually fix the problem.

Someone at Microsoft needs to review and fix how the vetting team (which I believe is a 3rd party) processes things behind the scenes because they don't appear to be using standard methods but the portal seems to be partly broken because when it was rejected they requested I upload documents but there isn't anywhere to upload anything.

Do you know anyone who can review the information here and investigate what is going wrong with the vetting process?

[#11]

@Johno2518 multiple teams have notified the vetting team about the issues partners are facing with their process, but I have no idea what they have done with our feedback. They are aware of the issues and say they are working on it, but big changes like that takes time and planning.